Had my 04 Toyota service for oil change on Jan 6, 2026…read more Technician Jameel always give excellent service. He is so polite and courteous each time I go to the location on University Blvd, Suffolk VA. I will refer my friends and family to this location for excellent service.

I've been going here for years now to get my car inspected. As someone who can work on cars, I get…read morefrustrated with all the you NEED, this sales tactics. I recognize this is a business and they do generate some sales from the state inspection but the experience is night and day between this place and a dealer. The tires on my car were getting low (still passed inspection) and they suggested I should consider getting new tires and let me go with a price sheet of tires available to me. I genuinely appreciated this no-pressure method. In the past when I did my inspection, there were a few instances of needing minor things, but still, no high pressure dealer sales garbage. Hands-down my go-to place for state inspections. Food Taste: n/a Overall Service: 5 Value of food to cost: 5 Facility: 5 Repeat customer: yes Dog Friendly: no

This morning, I noticed my car was unusually bumpy and turned around to check. Upon inspecting the…read moretire, I discovered it was flat due to a nail puncture. I managed to switch it to the spare and called Tire Choice on Western Branch Blvd to see if they could patch it. I was able to walk in, and while there was a bit of a wait, they efficiently got me in and patched the tire. Ryan, Austin, and Dennis were all incredibly helpful throughout the process--I can't say enough good things about them. The cost was only $25.89, and they not only patched the tire, but also removed my spare and put the repaired tire back on for me. The waiting area had comfortable chairs and a TV, which made the wait more bearable. I'm especially grateful that they are open on Sundays, as most other tire shops are closed. I highly recommend Tire Choice if you ever need a tire patched!

These guys are crooks. Stay away…read more Took my car in because I was having trouble getting the serpentine belt back on my CR-V after changing the alternator. They said it needed a new tensioner. That didn't really agree with what I saw, but I figured the car's an 07, a new tensioner wouldn't hurt. They charged $227.51 in parts for the tensioner, which is at least double the going rate for that part. Also $255 in labor. The thing mounts with 3 bolts. Make it 6 bolts since you probably need to take out the power steering pump. I'm sure they decided to maximize labor by unnecessarily taking out the engine mount, way to think outside the box there. Not only that, they charged $158 for the belt itself. A serpentine belt for that car is, at most, $50. Takes 5 minutes to put on as long as you've got the right tool. I get that the idea here is to make a profit, but this is straight up gouging. I pointed it out to the guy running the desk and he helpfully reminded me that I couldn't get the belt back on myself. It's fine. They clearly need the money more than I do. This had become my go-to shop for our two cars, but I won't be coming back now. I hope they make that $750 last.

Everything I ask them to do!!! Great customer service and quality work!! Great price and quality…read morepart!!!

Overall good mechanics, can get a little busy at times but that's an indication of their good…read morereputation.

No pressure when I purchased my new Ridgeline. Also, their service department was pleasantly nice.read more

I had to take my Kia here for service for a recall issue and when it was there I wanted to see if…read morethe recall is what was causing the engine light to go on *it had just happened the same day. They did the recall repairs (which included an anti-theft recall that was too late because someone already tried to break in and steal my car once and the alarm didn't work) they charged me over $200 for a diagnostic when I declined the repair suggested. The estimate they provided was $1200 for parts and one hour of labor. I purchased parts for $230 and my mechanic did the repairs for the cost of their labor ($80+). I will gladly give my money to some place that isn't making people pay for the showroom attached to the service area by making them pay for time they didn't use to get any repairs. Shady. If you want a reliable place, don't look here unless it's under warranty. Very dissatisfied with the outcome of this trip.

Terrible customer service. I would not recommend this dealership to anyone. The service department…read moreis unprofessional and couldn't care less about taking care of the customer.

The service here is always slow. It took an hour to change my oil and rotate my tires. I was the…read moreonly car there for the first half hour. Other than slow service, everything else is acceptable.

Wish I was making this sgut up but Litteraly pull up one of the employees cars is parked dead…read morecenter of where you have to pull around . Dude gets out and opens the garage door then looks like I'm the whole problem while he's quiting me in from the whole opposite side . His whole demeanor was rage in the issue..... they do a stock check and don't have my air filter so they decide they can't do the job before even looking at my air filter to see if it even needs to be changed . Moral of the story they don't wanna work and will find any reason to not do the job . This is the 5th time I've gone to this location and had similar issues . So if you wanna waste your time go ahead