Excellent experience thus far for the following reasons:…read more 1. SERVICE 2. DIAGNOSTIC ANALYSIS 3. TRANSPARENCY 4. CLEAR COMMUNICATION 5. REPAIR OPTIONS WITH ELIGIBLE DISCOUNTS 6. PUNCTUALITY 7. THOROUGH EVALUATION We met with the following specialists: SEAN O'HARA (AC repair) - AC stopped emitting cool air. Fixed issue w/ filter repair. ALFRED BIRNHAUPL (AC leak repair) - Fixed pipe leak from AC and completed comprehensive assessment of our dysfunctional zoning system. DOMENICK ALONGE (project manager) - Reviewed findings from Alfred, provided detailed indication of issues and resolution options with several quotes. Here's why our experience has been superior to previous companies: All three specialists were not only punctual, friendly, and courteous, but they took their time to evaluate our issues in CLEAR layman terms corroborated by photos, and showing us exactly where the problems were in person. We previously obtained a quote from a large corporate company and was left feeling dumbfounded and stressed as they described the nature of our problem in engineering, technical jargon that made absolutely no sense, including astronomical quotes without explanation of the work entailed. We continued experiencing intermittent issues with our AC and heater so we called Friends & Family based on their excellent reviews. This time around, with Friends & Family, we left feeling knowledgeable and reassured, with reasonable quotes including various discount eligibility. We didn't feel pressured by them to choose one route vs. the other; rather, gained the information we needed to make an informed decision that would prevent such issues in the future. Overall, their attention to detail, ability to explain the issues and resolution routes in simple, concrete terms, were far superior than the preceding company. They exceeded our expectations and we much appreciated their patience and openness to answering all our questions. I also want to mention that I was gardening when SEAN was fixing our AC. He saw me struggling to dig a hole for my plant and volitionally offered to help me. He took the extra time to dig the hole for me, exemplifying his genuine kindness and generosity! Similarly, my kids were running amuck and screaming and shouting while I attempted to maintain a conversation with ALFRED. He was very understanding and continued to engage in conversation, appearing unbothered by the chaos with a pleasant disposition. Lastly, DOMENICK was appointed on the day of our son's birthday. He related to us interpersonally and even helped assemble my son's new Radio Flyer bike! I told him that Sean also helped me garden and we laughed about how Friends & Family is a "one-stop shop." Given everything I mentioned, we're excited to have our overdue AC/heater system fully repaired by Friends & Family. We can't wait for our longstanding issues to be behind us, and we anticipate leaving an updated review once the work is complete!

We had Rigoberto come out to inspect our AC Vent/Furnace. He was so friendly, understanding, and…read morewas honest about everything. We learned a lot about our current AC system because we were able to ask questions to understand the situation. Inspection price was beyond fair. Edit: I also wanted to mention the process to schedule a time/day for someone to come out was seamless. Customer service was friendly, easy going, but also I received texts/info with Rigoberto's picture during arrival as well. All of this gave me so much reassurance that this company not only cares about your happiness but also your safety which is crucial in this day and age when someone comes to your home. Rigoberto wore booties too and it is always so nice when contractors respect your home.

Eric Sanders at Absolute Airflow was very Knowledgeable and had Great Customer Service!!read more

Eric Sanders was the technician that completed maintenance on our system today. He was awesome and…read morevery educational. My wife and I understand more about how our system operates. Other technicians have never been so informative as he was today. Most technicians come and do their job and leave, but with Eric you can tell he takes pride in his career and is second to none!

Had a new HVAC system installed and ducts replaced. Tony, Eliot, Michael and Frankie were great…read more Removal of the old system and installation of the new was done very efficiently. These technicians were polite and very clean.

For a home I manage with an aging (nonagenarian) tenant it was decided to install A/C to the…read morecurrent system so that health and safety were adequate. We had contacted a local company and, while the quote and scope seemed adequate, the plan for condenser placement was not great and I had sticker shock. So I went to YELP and found JL Martin. I am so glad I did! Jared toured the home, and came up with a great plan for a new system and was able to come in around 3K less that the previous company. I appreciated the 'out of box' thinking! This included working with the city permit process as well. The biggest hold up was actually the city acknowledging and passing the plan. Once that happened the JL Martin team scheduled quickly and the install was completed in under a day. The install team was incredibly respectful, explained everything that they were doing, and took great pains to be as unobtrusive as possible. They gave me the guidance on what to expect with the state inspection and city, made sure I understood what the filter requirements would be in the future and the city signed off within 10 days of install. I could not have asked for a better experience! They really work with you and everyone, from installer to office staff to upper management were amazing, responsive and helpful. They deserve all the reviews that encouraged me to reach out to them.

We had our HVAC system (including ducting) replaced a few years back. Vigil Air was by far the…read morebest price! Supporting this family business was one of the best decisions we have made as homeowners. We have referred several friends and family. We have had a few calls for service since the original installation and each was addressed immediately. Super friendly on top of excellent value! Skip the big box stores and scams you hear on the radio. VigilAir is the way to go!

VigilAir installed my AC, heater, duct work and thermostat about 6 years ago. They were so easy to…read morework with and very professional. We have enjoyed our AC without issue for all of these years. Yesterday, we finally had experienced a problem. VigilAir promptly came out today and quickly fixed the issue. It was a fast, warranty covered repair. The technician was wonderful. Aside from fixing the issue, he took a deeper look into the unit and verified we are set for summer. I am impressed by the integrity of this company, and I am thankful we made the decision to have them install our system.

Our condenser unit broke due to old age and we were able to get Rebel Air to replace everything…read morewithin 5 days! They did a great job removing the existing units, cleaning up after themselves and communicating with us throughout the process. We had some issues with the condensate line draining after the new install but they were very responsive in trying to get everything working with their busy schedules. Their prices are super competitive and this was what made us go with their service in the first place. We're so happy with our new heat pump inverter and definitely recommend everyone at least get a quote from Johnny and the Rebel Air team!

Another great experience working with Rebel Air! They helped us last winter with repairing our…read morefurnace and this time, right before a June heatwave our AC stopped cooling. I immediately reached out to Johnny and he sent a tech over to our house same day. The original diagnosis/quote was to repair our condenser leak which was still under warranty, however after more discussion about our home's uneven cooling (always warmer upstairs than downstairs) and overall discomfort that we've lived with for many years, we decided to take the plunge and do a full redesign project: brand new condenser (much quieter and more efficient), relocate the furnace/blower to the attic and all new ducting. They got to work the day after I signed the contract and less than a week later, we have our AC back and the upstairs is feeling great! Big thanks to the great guys at Rebel, and big shout out to Vincent who was our main installer.

I was able to get an appointment in less than 24 hours. Communication throughout was great. Their…read morepricing is tough to beat. Will get a tuneup from them every year because it's so easy. If I ever need major A/C work, I will definitely be calling Air Services!

Had a tech come over for a summer tune up on a new construction…read more Didn't have shoe covers and had to ask him to take off his shoes He poke two holes in the vents to measure the temperature difference. What the heck. Go down to the vent and measure the difference versus making holes in the new vents. He blew a fuse on the unit and had to get it new one He dirtied and damaged the paint on the ceiling. To clean the condenser, he just used a blower. Other companies wash it down. In summary, the tech made more damage than even helped.

On time and efficient. Communicated well. Pricing was reasonable as well. I would use them again.read more

First off everybody is very friendly and kind . Excellent customer service from Hugh who answers…read morethe calls. John who kept in contact with me and helped answer all my questions and concerns. John work side-by-sid with Sean who helped install the air conditioner with a couple of other guys. They did an excellent job! The job only took 5 hours. I don't think I could've asked for a better group of people. Hard to find nowadays. Thank you ALL for your help and your kindness. Andrea C.

I also used GC when I replaced my HVAC system at my condo in Los Angeles and they did a great job…read moreand the pricing was reasonable.

We love this company for maintenance of our home heating system. They're friendly and professional…read moreand always get the job done on time. They're also easy to schedule and arrive on time. We have found their prices to be reasonable as well. We've been customers or theirs for over ten years and will definitely continue to call on them.