Horrible company. All three stores were closed. Call centers are not updated.... all stores gutted ..closed

Spectrum service is going out 1-2 times per week at my house. We have even upgraded our equipment and it has not helped the situation. When we call for customer service and request a account credit, they say it will be automatically added once we exceed 4 hours of a outage. The outage is rarely 4 hours long, closer to 2-3 hours BUT several times a week which interferes with work from home schedule. This has been the case at every house we have lived in, and seems to be the case for everyone else we know who uses spectrum. We have used spectrum for over 5 years. DO NOT USE SPECTRUM IF YOU NEED TRUSTED SERVICE. read more

First time here! I popped in to get some info on their mobile plan cuz hey... mama needs a deal! Tired of paying $133 per month for me alone through Sprint (now T-Mobile). There are quite a few people waiting for their turn to speak with a rep. I notice a tablet to sign in. It asks if I have an existing reservation. Hmmm. The wait might be substantial and I have an appointment in 40 mins so I opt to walk over and ask a rep whom is quietly working at a register alone. I approach her and ask if I might ask her about the mobile plan. She is happy to assist! She gives me tons of information and seems so genuine. She finds some literature from another colleague and says I can message them to set up a reservation when I'm ready to come back in. I feel so good with all the info I've got and I'll be ready to come back and make an appointment to move the cell phones in my household over to Spectrum who is utilizing Verizon for cell service. The Spectrum employee who assisted me and went above beyond my expectations is Ali. She is a true gem and deserves a promotion and raise (wink, wink!). read more

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Horrible customer service! the Xumo box is a piece of crap. On my third one in a one week period. Had tech service on the phone many times this past week and all they can tell me is to disconnect the power cord on the Xumo box and reconnect it. still wasn't working so they sent a tech out and replaced the box which worked. Now it won't pair with my tv. Called Spectrum and they said to go to the Spectrum store and switch out the boxwhich worked. All the representative wanted to do was have me sign up for their mobile phone service which I absolutely refused to do. He finally gave me a new box. I came home hooked it up and everything worked fine. Later I couldn't adjust the volume from the Xumo remote or turn off both my tv and Xumo box from the Xumo remote. This morning the Xumo box would not come on so I disconnected the power cord then reconnected it and then the power came on. I have to turn on my tv and ad the volume from my tv remote because I can't link them together and Spectrum said I need a new box which they're sending to me. I've had it with Spectrum. We are going to purchase a smart tv and subscribe one of the streaming services and dump Spectrum. I don't know how Spectrum can stay in business. They're pathetic! read more

Years ago I had no other choice but Time Warner cable/internet. They were the absolute worst when it came to performance and customer service. Fast forward a few years and they changed their name and branding and I'm forced to use their bad services once again, again as I suspected nothing has changed. Still very low quality internet, and I live well inside the Austin city limits, in a neighborhood that should have great service... customer support just tells me they are working on fixing problems and they do see I continue to have issues... but no help! Star link it is. read more

At the time of setting up a new account I was informed that the $30 activation fee would be waved. It was not after some time speaking with a rep I received a $10 discount. So today my first autopay payment was processed and I didn't see the $5 discount applied to my account. I contacted Spectrum Lorenzo from West TX. I asked for him to apply the $5 discount for autopay. Lorenzo stated they ended that program. I informed Lorenzo that it's posted all over the internet and there are no end dates posted regarding the discount. If the sales person doesn't know that the program ended and is still using as a selling point it doesn't appear legit. In addition just google the autopay program discount for Spectrum. It's alive annd active so again promoting this to deceive consumers. I mentioned to Lorenzo I would be posting this but didn't seem to care. read more

One star because zero was not an option spectrum is the worst internet I have ever had. Their Retention Department is horrible. Asked for a supervisor and was denied. Asked for a credit for getting 211download and 34 upload when I pay for 1 gig and told it wasn't possible even though I am constantly missing work because of the issues. Multiple tech visits and no resolution. Was told perhaps after yet another tech comes out a credit might be possible if I can provide proof of the hours missed for my job. They advertise "Fiber" internet but in truth they don't even offer pure fiber service like AT&T and Frontier do. They use a combination of copper wiring and fiber optic and that is very misleading. If you are considering Spectrum don't. Go with AT&T OR FRONTIER TO GET THE BEST PURE FIBER INTERNET AND EQUAL 1000/1000 UPLOAD AND DOWNLOAD SPEED AND MUCH BETTER CUSTOMER SERVICE AND SUPPORT. read more

Spectrum - 1 gig service and this is what I get - Television Service Providers Near Me - San Antonio, Texas

Horrible consistency regarding internet. Sometimes when I call customer service, a recording tells me they can't take my car right now... That's even during business hours... That's with me paying $160 per month. read more

Monopolies are horrendous! San Antonio needs more competitive cable providers. They can set higher prices and offer fewer incentives for their employees. read more

Dishonest company. My ex and I canceled our service when we moved but they put our account on a temporary hold instead (absolutely their error, or maybe deliberate strategy) which then started charging us hundreds of dollars over time. I've been on hours of calls to sort it out and they are unwilling to help. Now they've sent my bill to collections for service I canceled and never received. Their management is infuriating and patronizing. I hope this company implodes so soon. The worst. read more

We recently got spectrum internet and TV service in our area. Internet service so far is okay, but the TV service is horrible and not user friendly at all. Spectrum needs to take lessons from Dish Network or Direct TV. Navigating through the system is nearly impossible. read more

I had to make multiple trips to this location after experience a hard time with the southwest military store because they were too lazy to do their job yesterday so I had to go back today waiting in line just to be told to come back later after I take the security off my phone and wait in a long line all over again just to be told that I needed like $100 to upgrade my phone never did they tell me in all this process of trying to change the information of my phone and back up everything I had on the phone that I needed to have like $100 so I'm so disappointed. They only reason they got one star is because you can't put no stars. I'm seriously considering dropping Spectrum like a hot potato because their mobile service is not that great to begin with. Sometimes you get in areas that you have no service and then to come experience, bad customer service and lack of knowledge of the people who work there they're not familiar with their products they sell or they're just too lazy to do it so my opinion is Spectrum sucks you're better off going to T-Mobile or something read more

I recently had a deeply disappointing experience with Spectrum that I feel compelled to share. After moving to a new residence, I was shocked and appalled to find that Spectrum charged me for an entire month of service despite only having had access to their service for a mere five days. This blatant money grab is both unethical and infuriating. It's bad enough that moving is already a stressful and costly process, but to be hit with an exorbitant bill for services not rendered is simply unacceptable. Spectrum's customer service offered no reasonable explanation or assistance, only stating that it's their policy. This policy is nothing short of a scam, taking advantage of customers during a vulnerable time. In an industry where customer loyalty and satisfaction should be paramount, Spectrum has shown they are more interested in squeezing every last dollar out of their customers rather than providing fair and honest service. I strongly advise anyone considering Spectrum to think twice and explore other options that value and respect their customers. This kind of treatment is unacceptable and should not be tolerated. Spectrum, you have lost a customer for life. read more

if you go in person it's fine just long wait times. the people on the phone don't know what they are doing and just keep transferring you. I would say it would be nice for both in store and on the phone if you didn't make me wait on the phone with you until them until they finished their work. Just get the info you need from me and send an email that it's done instead of having me sit there for 30-40min until they do their job. And if they need more info call me back or something but don't have customers sit there in silence watching someone type. Talk to them or let them move on with their day. read more

The internet service goes down a minimum of 3 to 4 times a month and they don't even send out messages to keep customers informed like they used to. Every time it rains or even thunders the service goes out. The cellular service won't even register in our driveway or house under most circumstances. Sometimes a call goes through and 10 minutes later, no service. There Xumo video receiver is like an anemic Roku. It has to be rebooted more than once a day and sometimes 4 or 5 times. And lastly, they don't give you a refund on your bill unless the service is out more than a day. So it'll come on for a few minutes every day. Then they say it wasn't out continuously for 24 hours. Don't buy Spectrum services, there's a reason they are so inexpensive. read more

In the process of moving, I terminated my service. I was told by the customer service, by phone, that I must return my equipment to a local spectrum store. I waited over an hour and still no service at the store. They put equip returne and bill paying in the same que as new service signups which can take an hour or so. After talking to a staff person (who by the way was a jerk) I left and made an appointment for the following day. I returned with the equipment and asked to pay my final bill. The woman I was dealing with told me my final balance, and due to the amount stated I realized it included a charge for my equipment which I just returned. She told me my account info wasn't available and I should call customer service. What a run around!!!! Not to mention the snooty, self righteous attitude at the audacity of me asking questions or stating any frustration. Worse even than time warner cable was. I will never, ever do business with them again and neither should anybody. There are plenty of options out there for wifi and TV. Dont be suckered in by these criminals read more

If you can avoid dealings with spectrum, do that! They received my 2 returns 3 days late, in the US mail! One was a regular trade in and the other was an Upgrade Anytime. The regular one- they took $9 off my trade in offer. The Upgrade Anytime one- they kept it and are charging me the balance of the phone, $675. After a couple of days and explaining to my kids that there would be no Christmas because we have a large phone bill next month- I worked some overtime and was getting ready to just pay it. Then Spectrum decided to take TWO payments for this month's bill!! While my credit card payments were still pending. (I'm trying hard to fix my credit and spectrum really said nope). Well they would not give me my money back, they said "We'll just keep it and apply it to the $675- that you don't even owe yet (it will be on December's bill). That money was for other bills, not spectrum! They were rude on the phone. It is clear that spectrum does not want me as a customer. Because now they have lost me completely over $208 and rude employees (One lady was nice- both men were very ugly). They ruined my family's Christmas and THAT WASN'T ENOUGH FOR THEM. They had to keep going and make it worse. It's bad business. They are now losing me as customer, my brand new 3 phones and my watch and all of the money I would have paid moving forward. For $208.... It's funny that these companies try so hard to get you to become a customer but then will literally screw you once you are. I've been with them for three years and told my kids (young adults) that I would always pay for their phone services. Life is hard and I wanted to do something to help. I've already paid spectrum more than four thousand dollars. People still stop me in Walmart trying to sell spectrum's services. And they lose me for $208 and poor customer service. What could improve? Everything about spectrum. Starting with their operating system. They can't even change your due date. Spectrum f you for ruining my Christmas and my plans to help my kids out by paying for their phones forever (always been a single mom and we never had much but this was something I really wanted to do for them). I feel like I've been dumped. Now I have to hurry and get a phone and internet- and my kids have to hurry and get new phone service. read more

The Technician (his name is Alfredo) went above and beyond to set up our televisions tonight . He had an issue with one of the t.v.s and he insisted well over the time he should've stayed . I'd like to give him 5 stars for his stellar performance . read more

One of the worst companies I've ever had the displeasure of working with. Everytime I need to set up a new apartment with spectrum, there is something wrong. There are two coaxial cables in my apartment and the previous tenant used spectrum internet no problem, yet when I move in it's suddenly a huge issue to get internet at a previously connected apartment. The my spectrum app is a mess and I couldn't use it to set-up internet over the past two days. When I called them, I had to wait an hour on the phone only for the agent to say I just missed the activation team's hours and I would have to call back the next day. On top of that, they then told me it's a moot point because we are currently in an outage area and they couldn't send the signal anyway. I'm in the middle of New York City, not the boonies. How can you fail to provide adequate service to the most densely populated area in the country? It's such a shame they have a near monopoly on internet service in nyc with their only real competitor being Verizon which is somehow even worse at getting internet running. If I was as incompetent at my job as the people who run spectrum, I would have been fired years ago. I don't know how they don't clear house of all these idiots and hire more competent people to run this company. read more

Zero star for Spectram super slow Internet and they keep increasing the price every month charging more and more go far from Spectram

Im new to Spectrum, not even a mont. Internet service is good so far, customer service is ok, but when it comes to needing a technician is the worst experience I've ever had, they billed me without even having service. Im about to cancel the service read more

Internet disconnects every 10 minutes. i work from home. unacceptable. might be worse then at&t

For the record, this location is well kept and the employees are fine even though they seem short staffed. You will have to wait almost an hour to get serviced. You start of by signing in on a kiosk and you end up waiting for an hour to get actual service. If you need to go into this store, book a reservation online so you don't have to wait. *If you have canceled your service and need to return equipment, go to a UPS. A Spectrum employee told me the wait time to return equipment is much shorter in UPS. This portion is more on Spectrum the company. This was my first time trying Spectrum and this will be my last. I honestly don't know why anybody would use Spectrum for internet or any other service. I've lost count of the number of times there has been an outage within the year I've used Spectrum. Trying to get the equipment is a hassle. Trying to return the equipment is even more of a hassle. Spectrum were originally Time Warner Cable, who went out of business for a good reason and somehow they are still around with a different name. If you are able to get another internet/phone provider, save yourself the hassle and get it. read more

Spectrum is horrible! Spectrum a multi-billion dollar company that has a contract with Disney, another multi-billion company is asking its customer to fight their negotiation fight with Disney as they're been bullied and being treated unfair. Spectrum do you know who's being treated unfair all of the paying customers that pay way too much for your dreadful prices and customer service. Why are you asking customers to do your bidding, what do they get in return? There's a reason your prices are so high, to pay your corporate board and attorneys to do a job now do it, pay for those channels, put them back on the line up and stop asking us to fight your fight and reimburse us for all the days we've been without the channels we requested & pay for, the apologies don't cut it, we request discounted service. read more

Spectrum - Why is Spectrum acting like they're a small business being bullied by a large aggressive one? - Television Service Providers Near Me - San Antonio, Texas

Horrible provider. Shuts off your internet and says there's a "planned maintenance", but doesnt even warn you ahead of time. Reels in customers by offering a 50$/m price but increases it to over 100$. Overall terrible internet service with horrible reliability. Do not ever go with this provider, there are better options read more

I moved in to a new build. been getting tons of junk mail from spectrum flooding my mail box with n offer for $49.99 residential WiFi for one year . I have read the tiny print n it says u must set up auto pay to b elegible AND nothing else. then each offer has an expiration date. every time I call the number requested, each sales rep tells me the offer has been modified n I must add a phone line as well. I have no need for the phone, I already have wireless phone service with spectrum - SO IM TOLD , I'm NOT elegible for the offer, THE 1000 offers flooding my mail box . STOP SENDING BOGUS JUNK MAIL SPECTRUM. read more

If I could have gone with any other internet service provider, I would have. They were my only option. It's shocking how poorly this company is run. They cancelled 2 appointments for new service without telling me. When they finally sent someone out, he was clueless and actually blew a fuse in my stereo, which he didn't know how to figure out. ‍ They sent a couple of people out the next day. The electrician was nice, respectful, knowledgeable. His boss...not so much. He was extremely condescending, and disrespectful. I will be switching as soon as possible. If you want a headache and hassle..choose spectrum. read more

Love Spectrum! had them my entire life and do not plan on changing! They have always been very nice and if there was ever a miscommunication, they solved it quickly. I do not expect anyone to be perfect. If you treat them with respect, they will treat you the same. Kevin N. from San Antonio is amazing and has helped me save money on my bill and he is very personable and a great asset to the company as well as some others of course. His customer service has stood out to me, and I can tell he is a very kind hardworking person. For those who have had issues with service make sure you're updating your equipment yearly and if you are someone who uses the internet a lot or have multiple people using it just update your router to a gaming router and you won't have issues. I use a Netgear Nighthawk and it is amazing and I have not had internet troubles. Also, if you have had lots of internet issues it could be malware or other software you are using that is affecting it. I see so many people complaining about this and that company when the problem is most likely on their side not the providers. Be careful what you download. read more

My experience with this store has been great over several visits. I have purchased my two most recent iPhones here and had great experiences. Yesterday Destiny helped me choose a phone, purchase it and get it synced with my old phone, in a very timely manner. She was professional and courteous. Both attributes welcome. read more

The customer service at Ingram mall by store Manager is the worst it can ever be . Non-caring after they made a mistake I got treated badly.. took Days to correct the issue read more

This review is not about this site specifically, but about Spectrum in general. Finally there is some competition for internet out there. I decided to get internet with another provider for $30 less a month and try it. It is working great and I called Spectrum today to cancel my service. Of course, all of a sudden, they offer me a better rate. I called in the past and they never cared about lowering my monthly rate in the past, even though I have been a customer for many years. I asked the customer service rep when my billing cycle is and he said it started June 12th. I told him I want to be prorated. He said they will not prorate my service. I asked why not, I will not be using their service for almost a month. I asked to speak with a Supervisor and he said it may take a LONG time for me to be connected to a Supervisor. I asked to have a Supervisor call me, he again told me he didn't know if one would call me, I questioned him about it again, he was being vague, then finally said he could put in a ticket but didn't know. I finally decided to hang up and told him I will get in touch with a Supervisor one way or another. Wow, what poor service. How can they legally charge customers for time they are not using service? read more

Paying for the Internet it's off most of the time we'll last on for 2 hours if lucky 6 hours I see why they lost over a thousand customers

This place lies to their costumers and when you call they don't make notes so when you call back the other agents think you're lying . I was told i had to pay 72 dollars so my internet didn't get shut off I paid it and my service was still shut off . I called them today and they told me that I called in but no one made notes that's you did so there for the call never happened . read more

Pretty bad internet, much worse service. Hidden fees and policies that are really annoying. Customer service is relatively polite sometimes but plenty rude other times and almost always unhelpful. Very long wait times for phone calls and live chats. Internet price seems to be higher than competitors (especially with hidden fees) for slower data speeds. My final straw was my internet went out, they couldn't get a technician out until 2 days later to fix it, technician never showed up, no communication. I contacted customer service and they made a stink about how they have a 30 minute grace period (not stated in any of the texts I was sent to setup/confirm my appointment) but then finally got in touch with my technician and said they were going to be 2 hrs late. So I cancelled the appointment and then called the number to cancel my service. Still actually haven't cancelled because I've been on hold for over 20 minutes. Rest assured I will be cancelling though. Just in general poor service, clear signs of corporate greed and lack of accountability. I only signed up for it because it was the only wifi available in my area but now there's Astound and Google Fiber. I fully expect those to be better. read more

The internet is great but the brick and mortar store have ppl who seem really unhappy working there. There supposed buy out 2500 deal is a scam. They want you to pay off your phones first will only give you 500 on each phone up to 5 lines then you have to request a reimbursement. Nah... read more

Horrible experience. Service alone was subpar but my biggest gripe is the process of canceling. I cancelled 3 days into billing cycle, of which bill had increased nearly 50% from previous month. I got my statement with no notification that my bill would be raised. Due to the price i decided to cancel 3 days into the billing cycle. I spoke to one lady who was not letting me cancel instead she offered every promotion they had and after each one i said "no i just like to cancel" after 20 mins i finally got her to cancel service. I asked about my the final bill and was smugly told if i didn't want to pay my bill in full i should have canceled before billing cycle. Before i even knew the bill was going to be raised. read more

Constant outages (home internet and lagging cellular) and terrible customer service all the way up to the lead supervisor. There is no executive complaint department, so any concern stops with the lead supervisor. Most of the representatives are initially somewhat polite until you push the issue. Then, it becomes plainly obvious that they see customers as somewhat of as an adversary. My recent complaint is that I purchased and received a Fold 6 in which they didn't provide service even though they are also selling them. No one out of 5 representatives, a supervisor, and a lead supervisor had no knowledge as to when Fold 6 would be available in their system for service. Initially, when I requested a supervisor, the first representative refused to transfer me, and the 2nd representative had me holding for 20 minutes. One of the last representatives I spoke to was very pleasant and attempted to assist as well as transferred me to a supervisor when requested. My concern was not resolved, so I sent an email to the top VP Christopher Winfrey. I'll provide an update if a response is received. read more

If I could give negative stars, I would. Just got hooked to fiber 3 days ago when it was supposed to be hooked up in December. Thats a completely different story altogether. Anyway, Ive gone 2 days without service, had multiple technicians out, spoken with supervisors, numerous notes on my account regarding no service and the issues. Was even given a couple of supervisors cell numbers and told to call back if we had any issues. Called them, no return calls. I work remotely from home, so I missed a full day of pay. When I called to get a credit for not having service, $35 is all they said they could give me. Really?! A day without pay and 2 out of 3 days with no service? That's what you call a credit??? They aren't dealing with an idiot. Hubby used to work for Spectrum and knows how things are supposed to go. Like Spectrum canceling the service call so they don't get docked for having a "repeat" call. Yup....got your number Spectrum. Taking this higher up to see what happens. read more

This place feels and the employees here act like the DMV. Seriously, it was so down market in this place that I got sick. It smelled bad. The employees seem to get a power trip making you wait. They are not customer focused, but living some sort of millenial self-drama. I kicked them to the curb to get AT&T U-verse. They do not prorate the bill and actually were sort of rude saying they could not tell me my final charge. Came here to drop off the equipment. Place stinks! It smells like dirty mop for realz! There were 7 employees and tons of waiting customers. You sign up on a dirty iPad and select the reason for your visit. So the hightop tables are not comfortable. They are made for super small booties. Seriously yall, don't you know your market? This is San Antonio player, big people roll up in here damn. read more

I had the occasion, to work with a technician John....dont know his last name but he was from San Antonio....and he gave me the most professional helpful advice as to how to get my internet back on and going on my TV. He was considerate, patient and knew his business. Kudos to him....please recognize him. Adrienne read more