Specturm gave me good customer service finally they came out today my modern was installed that customer service ship out my Tech James was professional he explained these outages in my city now I am telling my city hopefully to give them one more chance they have address my concerns read more

Waiting fpr over 30 minutes now! Only two workers and 9 of us waiting in line! What a terrible service!!!

My complaint is not for this particular spectrum store but to spectrum services in general. Spectrum has frequent outages with their roku streaming app. This last for a few hours and without doing anything it comes back on. When calling to report it, spectrum denies the outage and wants you to reset your modem, disconnect and reconnect the app. We've done this in the past w/o calling and it usually doesn't work so we lost faith in trying to troubleshoot it. It doesn't make sense for us to reset our internet modem if we have no issues with our internet connection instead its their streaming app services. We know its the streaming app because when logging in to different devices it doesn't work and says unable to connect to server right now. I live in a neighborhood where they claim is far away from cell towers. Today i called to report the issue but didn't follow the resolution prompts they recommended and instead hung up and moments after what a coincidence that the streaming started working again. I don't recommend their service if you have alternative. read more

Went in today with two of my sisters and may I say Mike and Gabby did they job ! I made new internet account and got a phone line my sisters both got new phones and new phones numbers and all with in one hour ! Best experience Iv ever had and the fastest all good vibes and great communication! read more

I came in to set up cell phone service. Ryan Rivera helped me. He was friendly, professional, and knowledgeable. He helped me set up the phone & sync all the contacts / info from the previous phone. I appreciate his customer service. Thanks Ryan !! read more

The kids working there don't know anything about cable parts or just lazy and don't want to go the extra mile to give good customer service.

Beware of false claims and fraudulent business practices. Bad practice of cramming in extra equipment and charges. Quick to send out equipment you don't need. You must go through the hoops of returning or face exorbitant charges. If you are streaming you should just stick to YouTube TV. read more

Jimmy! You are extremely helpful! Made It quick and easy. Great attitude and just made an usually annoying experience for me (I'm a girl) aka we don't do well with electronic talk,pleasant and easy read more

This review is for the company, and not a specific store. Spectrum randomly raises prices with no notice, within the past year my prices have gone up twice with the exact same service. Customer service is unhelpful and hard to reach. Website is poorly designed. Looking at other providers currently. read more

Worst service ever, I don't know why they make reservations if they ran out of modems. They should call the client to let them know so we can go to another place. WAIST OF TIME. read more

Mike R. was great help today. He was able to get everything taken care of for me. I would gladly go back just for the great customer service by him. -not a fake review.... read more

I am giving a review for the company Spectrum, not the Whittier store. I purchased a phone on a Monday. It wasn't in stock, so it got ordered. Ryan R. was very helpful. However it's what ensued after that is frustrating and disappointing. It's now day #6 since I purchased the phone and I have nothing to show for it!!! I was told on day 3 that it is pending review. After many Facebook messenger messages, which gives me the run around, I still don't know why it's pending review. Spectrum customer service is the poorest of the poor! read more

They actually deserve 0 stars, these reps are ridiculous and need to change jobs. No customer service skills at all, the reps on the phone are the same way. Sucks that companies let their employees give you false information and not resolve an issue. read more

When I entered I had a young man yell across the floor to check myself in. I sat and waited for a bit, soon after I saw a man waving at me to come over so he could help me. He didn't call me by name or even attempt to know my name. He very rudely told me to stand on the blue circle behind the desk. I let him know i was exchanging equipment and he took it, got another box and started checking me out. I was trying to explain which box I wanted. He looked up at me but didn't say anything. Then ended with you're all set. He made me feel insignificant and with service like this I could see why brick and mortar are becoming a thing of the past. The sales rep name was Jimmy, I'm still in disbelief at the horrible service. read more

I canceled service the day after my billing cycle. Representative told me I would not be charged for the month so I set disconnection for that day. I ended up being charged for the month. Called "customer service", they basically said that was policy so no refund. Different name, same poor service. read more

Went in today, and Jimmy was super helpful and very informative! I would definitely recommend going to him!

Very poor service. Totally useless. I purchased a new phone because Spectrum was offering a free year of T Mobile. I went in the store to migrate my data from my old phone to the new one I just purchased. The women at the coutner told me to download a certain app. It was not downloading. She would not look at my phone or touch the phone, or in any way help me. All she was able to tell me is that I needed to go to Geek Squad, (which requires a paid subscription). They need to either train their staff or get someone that can help with a basic request like this. Very unprofessional and disappointing. read more

Way over priced and will charge for a whole month if you cancel even 1 day into a new month.

Just walked in to turn in my cable boxes and the service was so fast and simple, the employees were polite. It was nothing like the negative reviews I read. Just wanted to put my amazing experience here because it was not what i was expecting. read more

Your guy did not wear a mask when he came to our house to fix a issue. Fix that . Mandatory mask are required outside in la county in case you did not know.. read more

Don't use spectrum if you don't have too. They claim they have easy access online tools to manage your account but they purposely leave off your ability to reduce or stop services. They require you to call in, make your wait hours and then give you a hard time about canceling. Not customer friendly read more

Why is this spectrum center not equipped to take cash payments. Why does the kios work one day and not the Next... Why say you take cash payments but only if the kios is working. read more

This is not one of my favorite honeydews going to spectrum but when I've been there every time they get me in and out quick and it's been a hassle free also when I schedule an appointment for service at home they give a much smaller window that most companies a 30 minute courtesy call when they're in route and they stick to the times they say they're going to be there read more

None of the staffs here cares about customer service. Waited 1hr just to return device. The staffs are just standing there chatting with each other until they see glares from customers only then they move to the back room to finish their gossip and leave the customers waiting. There is absolutely no accountability at this store. Sadly they won't even care about this review, unless people start taking it to social media ;) read more

My frail, elderly parents have a Spectrum bundle that includes the telephone. Their entire service went down. Spectrum was able to fix the internet and television. However, NOT the telephone, leaving my 90 year old parents without a means of communication! No method of calling for help! Spectrum is too busy and "cannot fit them in" for 3 days! Is this the value that Spectrum has for elderly, vulnerable, and disabled people? read more

Speak to Angle!! Helped me out and had great customer service. Was able to overview my account and identify some problems before I even was able to tell him the problems I was having on my account. read more

Awful internet service overall. Increased my price I pay only for internet 4 times for no reason provided. From 45 a month locked in by Time Warner to now 78 a month for the same service. Will be finding another option ASAP read more

Horrible horrible service. I have had the internet from them going in 5 years and worst thing possible. I would switch but only Verizon dsl is available in my area and that is too slow for my needs. I do give them when it works it works super fast. There are just too many outages. The internet is always going out and disconnecting and they always want you to swap out your wireless router and modem which never works. A technician from them came out and said it is their wiring but was told he doesn't know when they will fix it so why the heck do I have to pay my bill if it's your end that's not working. Horrible, if you can get another internet company with as close as possible speeds to spectrum go to them and not spectrum. read more

Atrocious internet. I can't even join a zoom call. We pay for all the boosters and it still does nothing. Don't waste your time or money on this terrible service read more

Internet has issues as it constantly shut down. We requested to have a technician come about the issue and later on were charge $50 without advance notice nor consent. The technician told his company that he has notified us of the charge. However, we were not informed of the charge when we made the appointment nor when the technician was here. After 30 minutes on the phone with the company, the general attitude from the management was "It is too bad for you." read more

Made an appointment yesterday with Ryan Rivera for a new cell phone, Internet and land-line phone service. Service was very good and his knowledge was excellent. He even helped us with automobile Bluetooth set-up. I would recommend him. read more

I went in to this store to exchange my modem. I walk out with a new modem and a new cell phone. Thanks to Luis. Super helpful and knowledgeable. He helped me pick out the right phone. I will definitely recommend people to Luis. Thx! read more

Been Spectrum customers for decades. They have a monopoly in our area or I'd switch. Internet rarely is fast, mostly erratic and many times not working. Last month it was down for 5 days (nothing to do with my equipment) so I had to work elsewhere to have internet. Never received a refund after I requested due to the non-working days. We continually receive ads for signing up with Spectrum that offers better pricing and faster speeds. I've inquired and better prices and faster speeds aren't available to existing, decades-long customers so we're stuck at slow speed. They do absolutely nothing for customers who have paid them many thousands of dollars throughout the years. They care nothing about existing customers - all effort is recruiting new fools. 2 stars because I'm feeling generous today. read more

Not happy with been with them more then 10 years . First they would not add or change my plans for my cable because they said they need my wife to call even though I paid the bills but because she open the contract I could not change when I told them she did they then insisted I send them proof of deaths certificate REALLY so took them a copy and immediately canceled cable went to DIRECT but kept Internet that was 3 years ago now that my kids are home because of COVID I told them interment is slow for there school work they said is because I have the slowest plan Really I pay 75 per month when I said can I get a free up grade to next level the guy said sure but will cost 20 more lol and I said you can't help he said pay the extra 20 I guess they don't care about the customers even though I been with them all these years. When I told I might ok have they said ok . Would not recommend them and will tell anyone who will listen to this story read more

I just went to returned some equipment and this guy named DAVIN is very rude and not good for customer service , why there is not more options for cable TV on the area? I hate spectrum customer service read more

My land line (spectrum voice) has not worked for months. I thought it might be our telephone, so I purchased a new phone. The line still did not work, but I realized I never use my landline anyway so I called to cancel that service. Obviously, my call was not important to them because I was on hold for over an hour. The rep informed me that by deleting my landline my bill would INCREASE because I have a bundle of tv, internet, and voice. What a rip-off!!! Time to look for alternatives. read more

I went in last night to return Spectrum modem and router because they failed after two weeks. I explained to the salesperson that I was using my own equipment and just wanted to return theirs. Got home and my service was disconnected!!! read more

I tried to return the equipment to them and the wait time was 1 hour for a equipment return I ended up just throwing them away.

I am only giving it a one star because Icannot give it no stars to review I have had service with Spectrum for the last seven years and have had multiple issues but for convenience I have stayed with the same company. Silly me today after paying my bill my services were not reconnected and they insisted on a prepay. They are the highest rate in the city of Gillette Wyoming and the worst service. I would not recommend these to my worst enemy read more

Don't get Spectrum !!! Our internet and cable went out yesterday morning I called customer service and was told to bring modem and router to the store because a technician won't be available till 9/29 (2 was) Its 10:56 am there's 2 employees and 11 customers waiting to exchange equipment!!! Employees here have no patience explaining things to customers, Horrible customer service read more