I have come to this Starbucks drive thru twice and both times I have waited 30+ minutes with no more than 3 cars in front of me. I really do not understand what takes them so long. I am a loyal Starbucks customer and I've never waited as long as I have at this one. I will never come back here again. read more

Cashiers ALWAYS walk away from customers in line. I regularly wait for 5 minutes with only 1 or 2 people in line just for a coffee

This Starbucks sucks !!! I really hate coming here, last time I had this Starbucks specifically was over a year ago and had the worst experience ever in a Starbucks. The staff needs to be re trained because the drinks, customer service, everything sucks about this place. Hate it and I won't come back here. read more

Starbucks, hmmm, lets see, I like them, sooooo go here, the baristas are really friendly and I never have problems here!

3 stars cause they screw up our drinks 90% of the time & try to argue with you if you call them on it. I even had one of the female workers laugh at me cause I told her my drink was wrong. The only thing funny to me was that this girl has ONE job, and it's to make coffee and she can't even do that right, so I just laughed right back at her and told her to remake my shit. Other than that, most of the employees are fast & know how to make a coffee. read more

Just left here..3:30pm...1 register going line to the door, empty food case, dirty and 3/4 empty pastery display. No napkins, sugar empty, and a leaky half n half cantanier which was 1/4 full. Poorly managed - money lost, very disappointed in service and food choices. Its the last shopping weekend before Xmas and the shopping center is packed...hire or schedule more people to keep customers happy and make your store more money! Poor management. read more

I've been through the drive through here 3 times. I'm sitting there now. It's been 13 minutes and I haven't even ordered. There was probably 6 cars in front of me when I pulled up. It's truly an impressively slow Starbucks. read more

The quality of product (drinks) is par with other stores. The fact I had to wait for 24 minutes to get four (4) standard menu drinks (three of which were grande and one venti) is freaking crazy. Seriously!?! No apologies, no nothing. They don't have a rhythm going with their crew or store. This is not my first time I had to wait more than 10 mind. I recommend going to Main Street store read more

Went this past Sunday (8/12) worst experience at a Starbucks or any coffee shop at all. Surly and rude staff. Arguing and bickering to each other and customers. Continued to give poor service and just yell out random items without names of who they belonged to. At one point, after being yelled at by a barista, I took it upon myself to read some of the names aloud and personally hand out the food items. One employee even stated the only thing good about that day was that she " ...only had 5 days left here!" I don't know about her 5 days, but that was the Last day I'll ever bring my family there again. If I could give zero stars I would. read more

Well let me start off by saying how mad I am at the fact that my husband comes home super frustrated because he goes to Starbucks on sand creek at 8:30 and they're closed when they don't even close until 9:30. He comes to this location and he says the girl who helped him he believes was the manager. I'm astounded by the attitude she gave. Personally, I don't like ordering things off of the "secret menu" myself because I believe it's more of a hassle and I know what it's like working in food industry and receiving special requests from customers even though I don't know if I would categorize this under food. But I'm 16 weeks pregnant and have had an extremely bad cold for over a week and I'm desperate to try anything at this point, I'm being told to try this cold buster tea from Starbucks repeatedly and finally tonight we decided to try it and when my husband asks the girl about it she says that she doesn't understand why people order stuff from the secret menu and it shouldn't exist and it's just more work. But my husband proceeds to be nice and just bypasses the attitude and he says so do you know how to make it or not because if not he has the recipe, after her little rant about the secret menu she says yes so he orders two ventis of the cold buster and he watchers her make it, meanwhile she's complaining about how they just need to close already and there backs hurt, yada yada yada. Listen, you're only a barista, complain all you want, were all exhausted and tired and if you can't keep up with your job find a new one, unfortunately customers are always right and it shouldn't be an issue if we're making a "special request" all you have to do is follow the recipe just like any other drink, that's it. Fix your attitude or find a new job, my husband works non stop with hardly any days off as a glazier which is much harder than your job but he doesn't complain hardly ever we both work graveyard shifts and know exactly how you feel, we understand you're exhausted but really you need to get over yourself your job is not that difficult. read more

The Chestnut latte is awesome!!! Spinach wrap is also good!!! I like banana cakes as well!! read more

got my drink order wrong and manager was rude and accusatory. never coming back. I called corporate and they refunded me appropriately.

Been coming to this Starbucks for approximately 3 years. Early on, the customer service, barista acknowledgement and overall friendliness was good. Than within the last year, the staff has turned over. Baristas have become extremely rude and have chosen to ignore the majority of people waiting in line or for their drinks. Lines are long due to business which is understandable, but the service is terrible and it takes on average 10 minutes to get an iced coffee which only requires pouring the coffee into the cup and adding ice. Several times I have responded when getting my drink with a "thank you" and every time and in particular with one barista, I do not get a single response or even an eye contact look of any kind. But most of these baristas are this way. These baristas continually act like they dislike people and their job. I'm tired of paying well over $4 bucks for a drink 4-5 times a week and leaving irritated. I will not be buying from this Starbucks anymore. Thank you! read more

As an avid Starbucks drinker, I have been to every Starbucks (that I can think of) from Concord stretching through Oakley... Now, this is the epitome of absolute WORST service I have experienced at any Starbucks. As a patron who always tries to be polite to strangers and shoot a smile, the bartista's were absolutely rude and uncaring employees. They carried with them an undeserved sense of self entitlement and looked at me as if I was inferior to them for asking to get help, when THEY WERE THE ONES TALKING ON THEIR PHONES! ~11min later, "unbelievable" I said, and walked out with a poorly made cup of coffee, and being stared down by these employees. The coffee tasted off and smelt pungent. The experience inside Starbucks made my cup of coffee taste like disappointment. So if you're looking for atmosphere and friendliness, there's a Peete's right up the road where the staff in actually, nice. Don't buy into the "great reviews" on here unless you're a 15 yr old blogger or work for that same Starbucks defending your poorly ran customer service and coffee company. p.s. the Drive Thru?? Oh lord. Unless you have 30 minutes to spare, you're better off brewing your own cup of coffee, going to lunch with a friend, and watching a movie before your order is ready. Fastest I've been thru the drive thru is about 12 minutes, longest I've had to wait is 45+ (I'm not kidding you folks, not at all). This is why I had to write a review, for like-minded people such as myself, who enjoy a good cup of coffee while surrounded in a good atmosphere, and can appreciate good customer service. If you're not like me, well then....this place is just for you! read more

Everyone complains about the wait time at this location but doesn't obviously realize that this is probably the busiest Starbucks in the area. So what do you expect? When you walk in to in n out with it packed and a line to the door do you expect to get your order within 5 minutes? No. So it's no different here. They're making you a handcrafted beverage people not a cup of water! All of the baristas are amazing at this location and do their best to get you your drink in a timely manner. I have witnessed customers yell at the baristas because they've been waiting too long. Because that's a mature thing for an adult to do I guess. Don't complain about the wait times if you walk in and see that it's busy. Simple as that. I just want to commend the baristas here at this location because I've seen them deal with terrible customers countless amount of times! You are all amazing!! read more

This is hands down the best Starbucks I have ever been to. The morning staff is absolutely amazing and always have a smile on their face. I have been coming here in the mornings throughout my time commuting to CSUEB as well as coming here before work. There are a few regulars that are seen there every day and being able to walk in, see an amazing staff and the same people makes it that much more special of a place. Throughout the rest of the day I have come in for a pick-me-up or something refreshing and the afternoon and evening staff have been just as amazing as the morning crew. They all are a joy to talk to and extremely friendly. As example I am sitting in the corner doing homework and as the staff go around cleaning and fixing the store they ask to make sure all the customers that are in the store are doing okay and if anything is needed. They all go above and beyond each and every day and I would like to thank them all. read more

Rude customer service. Long lines. And slow service. The coffee sucks too. Updating because after many experiences I have discovered that it is a service person named Deruse who is always super rude and acts as if she's better than everyone. read more

This Starbucks needs to step it up. We went through the drive-thru, and the wait was ridiculous. The employee that helped us was friendly and nice, but the drinks we ordered were not very good. We both ordered Frappuccino's, and they were completely melted and watery by the time we received them. I definitely won't be back. When I pay for something, I don't expect to be given something that is watery, and has no sign of what a Frappuccino should consist of. read more

The service at this place is terrible! They open late quite often. They've made the wrong drinks every time I've been there. I work closeby so it is in walking distance but it's so bad I drive to another location. read more

I am addicted to my Starbucks coffee! I travel almost every week all over California and the Nation. There is not a day that goes by that I do not stop at a Starbucks somewhere in this country at least once. After years of patronizing Starbucks, I have concluded this Starbucks is hands down the friendliest. (Please note, I said the friendliest). I am a drive-thru regular in the morning between 4:30 a.m. and 4:45 a.m. I realize it's early to many but my day is officially underway by this hour. I can always count on the usual peppy, cheerful greeting from whom ever is working the window. My drinks with the exception of two occasions have always been made to perfection. On the two occasions noted, they were quick to fix the drink without any real questions or hesitation. I realize that on some days and at a peak times, the drive-thru line is longer and more time consuming than if I were to go into the Starbucks. However, I have never felt that the customer service on that end measures up to the level you receive at the drive thru. I've read some of the comments and heard other mention how the drive through is very time consuming. I think it's important to remember that Starbucks is not accountable for the lack of preparedness some drive -thru customers seem to be endowed with. When a car is paying for their two drinks in pennies, nickels and dimes, common sense is it's going to take longer than 99% of the other customers. Being professional, courteous and outgoing should be a given when you work for a company like Starbucks and working with the general public We all know too well that just because it's expected does not mean you will receive that or on a consistent basis. I can say unequivocally that customer service is five stars and top notch at the drive thru and consistently! I want to also recognize both Michelle and Shelby. These are two outstanding representatives of Starbucks in my opinion. If either were having a bad day, you (the customer) would never know it. They are cheerful, positive and a nice way to start your day along with my all favorite Venti Cinnamon Dolce Latte! read more

So far I haven't had a bad drink from this location. The drive-thru is almost always full of cars and I have to give the staff props for making the line move quite quickly. A lot faster than other drive-thru Starbucks I have visited in the past. read more

I haven't had a bad drink from here neither have I experienced bad customer service so I guess this review calls for 5 stars! Go Starbucks!

Absolutely unacceptable customer service. We showed up to a line with maybe 7 cars in it at 4:25pm. We sat in line until 4:50pm. It should not take that long to get through 7 cars. I'm a retired partner. Sat at the window without being acknowledged at all for 5 whole minutes. When we finally were approached by the employee he only stated the total, handed us our drinks, went to grab the lemon loaf which took another (I shit you not) 2.5 minutes!!!! No sorry, no nothing. I've never treated or been treated in such a way. Step up your game, Lone Tree. OH!!! Also you forgot the straw to my venti drink. read more

I ordered through the drive thru this morning, by the time I got I barely realized that my cup was a half empty. I went back to complain and have my drink remade, only to have them just fill my cup with whipped cream!!! They didn't do a damn thing. I used to love going to this location but now they all new people. Very disappointed. I'll stick to the one at the streets read more

Starbucks - All they did was fill my cup with whipped cream! Horrible - Coffee & Tea Near Me - Antioch, California

Best Bucks in the area! Customer service is always a priority and there not only quick, but I don't think they have ever messed up an order for me. read more

Went in this morning, asked for a cherry oat bar, saw 2 on display. Was told they ran out earlier and could not sell me one from the display. That made sense but when i asked why the item was still being displayed, she just smiled at me and did not respond. just seems like poor business practice. If your out, dont display them. She was working the counter alone and i was the only one in line. This was not the first time i have recieved poor service at this store. read more

Really love Starbucks! The staff here is very friendly and usually always gets your order correct and out in a timely manner. This location, in particular, is my favorite. It has internet and free wifi and an outside seating area. Its next to Coldstone, Jamba and other great businesses. Its a good place to stop by when you are out shopping at the nearby businesses or just feel like hangout out with friends. I really like this location. :) read more

Mobile order means convenience and it should be ready to be picked up in 20 mins..it doesn't mean I have to try hard to get your attention to ask you about my mobile order and have to wait an additional 15 minutes to have my drink ready! And do not be rude to me when I'm inquiring about my order! 0 stars ! read more

An employee named joe is hands down one of the best employees there he such a great and nice person. He is the definition of great customer service read more

Worst starbucks ever!! I've been here several times and there hasn't been a single time when they have the order ready quickly. If i have to make a starbucks run I will drive to any starbucks but not come here unless im ready to sit for about 20 minutes and wait just for one drink and or food item. I literally always see employees just standing around talking behind the bar! Don't come here if you want to be helped right away read more

Awesome Starbucks! I love to go in the mornings when Kacey is there. She is always friendly and smiling even when customers are grumpy.

I'm probably a decade behind on this but I've just discovered that I can order an iced coffee with choice of syrup flavor, half & half, plus caramel drizzle and it's way less than their menu concoctions. This has been my obsession lately. read more

The staff here are always super nice and friendly, but it almost always takes at least 10 minutes to get your drink if you go through the drive thru. Also the inside is nice but their are a lot of flies by the good chairs, and they have been there for a couple years now. read more

This is by far the worst starbucks I've ever been to. The service is awful and the lady with the red hair is downright rude. I always order with the app and it says 4-8 minutes but very rarely is my order ready in less than 20 min. If it takes 20 min, fine, but dont put 4-8 minutes as the eta.. I would leave my home later. Management needs to really take a look at the processes and evaluate the team working at this shop. read more

I've been in this starbucks numerous times. There is a woman with longer black hair that is usually in a braid who often takes orders. Needless to say, she does a great job of ruining my day each time I see her there. She is very rude and is never smiling. She creates a very awkward and uncomfortable environment by talking to the other workers disrespectfully. She was awfully rude to the sweet female employee with tattoos and a septum piercing. I wish she was nicer because it's gotten to the point where I walk out as soon as I see her there. You're working in customer service, please learn to use your words nicely. read more

Sebastian provides good customer service, he can inform customers politely and provide a quality cup of coffee.

This is probably the worse Starbucks locations ever! I was nice and gave it 2 stars but really deserves 1 to zero stars. Most locations are getting pretty bad but this one tops it off. I wish there were more small Mom and pop coffee shops that I could go to. This location never gets our drinks right and seems to only care about the drive through. Good luck getting a drink when you go inside. I have counted ONE employee that was courteous and nice. The others don't even look your direction or acknowledge your existence. read more

LOVE this Starbucks! Stopped by to grab caffeine, the barista was SO sweet, and full of energy which I know can be hard at 5:30am! One of the best Starbucks I've been to yet! read more

This Starbucks used to be great but in the past year or two it has gone downhill. The wait is ridiculous and it doesn't seem to matter if there are two cars ahead of you or ten. It takes forever every single time. The worst part is that the employees are rude and unfriendly. Yesterday my wife ordered an iced white mocha. What they gave her was completely different. When we asked to have it remade the employees were very huffy and slamming things around. No one apologized or seemed concerned. They acted as if we were asking for something outrageous. It was very unpleasant. We'll be going to Dutch Bros from now on. read more

Terrible customer service. The guy making the drinks was slow and when you mention that after waiting 15mins for your drink another barista gives you attitude. I have been to this location several times and it is always the same story terrible customer service. read more