I had a very unpleasant experience here. Placed my phone order and still waited in the store for more than 10 minutes, just because the lady didn't bother to check even I asked her twice. The drinks were ready on the counter before I was in. The lady didn't say sorry, in stead she said" i was busy!" The drinks they made are not as standard. My kids refused to drink them, those used to be their favorites at Starbucks. read more

I'm extremely disappointed, I ordered an iced chestnut praline latte and a pastry. I get to the window and they made me a hot latte. Knowing it was hot I didn't touch the cup and told the lady I wanted iced. I see the lady at the window give it to the barista, I can be wrong but I think they just poured the hot latte onto an iced cup and gave it to me. My drink was disgusting, they didn't fill it up, they added a lot of ice and it was hot when I took the first two sips. read more

Starbucks - That's how empty it was and it had a lot of ice. - Coffee & Tea Near Me - Cathedral City, California

Beverage company that has NO TOILET PAPER, NO PAPER TOWELS & dirtiest restroom in CV. So I would rate it Zero

Extremely slow, poor service, unprofessional workers throwing cups, overflowing trashcans in the store and behind the counter. Awful! read more

This is my usual Starbucks but have to say I'm getting more than tired of buying expensive mochas here only to find them consistently only three-quarters full. I mentioned this to them on my last two visits, asked for milk near to the top, but still...same thing. Is this some new cost saving measure from S'Bucks?! read more

I'm pretty simple with my iced coffee. Busy, but quick and fun staff. Iced coffee was good and came out pretty quick. No complaints, been here many times and have always had a great experience. read more

Starbucks - Coffee & Tea Near Me - Cathedral City, California

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The worst customer service of any Starbucks I've ever visited. This was not the first time they were extremely rude, so I asked to speak to the Manager, McKenna. She was so unprofessional and took rudeness to the next level. I explained my situation and asked her if there was anything she could do to help. Her answer was a simple No!. So I just left the store and drove a couple of miles to my Starbucks by my house and they took care of me with no questions asked. I will be speaking to the District Manager who I regularly see at my Starbucks and who is the nicest person in the world and relaying my experience to her. Maybe Starbucks needs to close another day for some customer service training! read more

Horrible attitude of the staff. Loads of homeless coming in and out. Sketchy. Sign says they close at 9, staff said they close the lobby at 8. Lame. If you're not homeless, give this one a miss! read more

Everyone here has been super kind to me especially Sunny and Sadey!! I stop by every morning for a black tea and it's always been made right! read more

Rip you off don't fill up to the top whoever made this drink needs more training, glad I wasn't the one who made the trip I would of had them fill it up read more

Starbucks - Green tea latte - Coffee & Tea Near Me - Cathedral City, California

The morning crew that were here at 8:20 on Sunday, June 25th in the drive through MADE MY DAY. They were SO much fun and so personable. I expected to get my shot of energy from my coffee, but got it instead from the amazing customer service and upbeat attitude of the baristas. Literally in the parking lot outside writing this review because they effing deserve to be praised. Who woulda thought I'd get such a big laugh and have my day made by the quick interaction I had with the guys and gals here. I half want to go back in and ask them to be my fwenz. Please me by fwenz. This is why this Starbucks will always be my go-to. read more

I live near this store and usually it's a decent experience however, I just received 2 drinks from the drive thru and asked to pay separately, her tone changed and she gave me a long sigh thru the microphone . The platinum blonde girl working the window gave me a gnarly stare when I got to the window that would have been taken as aggressive if it wasn't for the half smile that threw me off long enough to drive away with my drinks that I later realized taste like crap as they are completely missing the sweetener(caramel macchiato devoid of vanilla). Passive aggressiveness has no place in hospitality. Especially a place that caters to alterations. The place wasn't even busy in fact it was slower than I usually see it. *****Be careful how you order, the barista may not approve and will mess with your drink***** read more

Cassidy is the best barista here! Makes drinks perfectly and is always super friendly

Came in just to kill some time while my friend had a meeting. Convenient spot in the target parking lot. Ordered my usual blonde roast brew. The staff is very nice and always staying busy. The manager even came up to me and asked if everything was to my satisfaction. It was a lovely place to spend my Sunday morning. read more

Decided to stop here rather than our favorite location. It was well worth the effort as they were quick and precise.

Rude and moody gals making drinks this morning. Customers asking about their mobile orders being ready and very short snarky answers were given. This is not my home store so I am not sure if this is the norm, but it was very uncomfortable. read more

I visit Starbucks (not always this location), on average, 5 days per week. If I order the same drink 100 times, it should be made the same way 100 times. I think Starbucks would agree with that--for quality, customer satisfaction, inventory control, and other reasons. I'm tired of what I call Lazy Barista Syndrome (LBS), a condition whose symptoms include taking shortcuts, shortchanging the customer, and hoping hoping we won't notice. At this location, "Cam" exhibits an advanced case of LBS. She does whatever it takes to jam a cup in my hand, even if it's not quite what I ordered. When I order a black tea lemonade, Cam, pour black tea into the plastic shaker to the appropriate fill line. Then add lemonade to the appropriate fill line. Add ice, using the appropriate scoop. Shake. Serve. Don't randomly pour tea and lemonade into a cup, add some ice, swish it around one or twice, and hand me an unmixed, not-quite-chilled beverage. I returned my drink today (without asking for a replacement) and promise to return it every single time you take shortcuts. To the local store manager, it's time to remind your staff what customers are paying good money for. And maybe offer a refresher on the procedures everyone was taught when they started. (I imagine it's no coincidence this store is barely clinging to a 3-star Yelp rating.) read more

I always have weird orders, and this time I wanted 5 shots of espresso blended with just ice and SF Vanilla/Mocha blend. Told them to do whatever they wanted with the syrups in whatever proportion they thought was good...came out great! Kept me up the whole day, 4:30am to 8:30am the next day! Flavor was decent too...these guys know what they're doing! read more

the barista was so sweet and added a free pup cup because they saw her in the camera when we were ordering! so kind! our drinks were great too but honestly it's about my dog lol read more

First time coming to this location. Not the friendliest baristas. You don't feel welcome at all, no wonder it was empty. The older lady taking our order looked like miserable like she really hated her job. I've never had a bad experience solely on a barista. Will skip this location and drive on to the next. read more

Starbucks "gold card" member here - which means, I'm a starbucks, drinkin' fool. The reason for only ONE star, INCONSISTENCY!! Oh, ugh, you people at Starbucks, Cathedral City have got to get your act together, PA-LEEEEEEZZZZ!!!!!! We come through your drive thru, 6-7 days a week for the same HAZELNUT FRAP and I just hold my breath when my husband brings it home to me, hoping, you got it right. Today, I don't even know what it is! Not only does it NOT taste like a hazelnut frap, it doesn't even resemble one! HUGE disappointment! HUGE!!!!! 10 thumbs down! read more

Starbucks - Disgusting, bitter, pathetic attempt at what is supposed to be my regular, hazelnut frap! GROSS!!! - Coffee & Tea Near Me - Cathedral City, California

Good service. Nice location in shopping center so parking is really easy. They have a drive thru which is always a plus. The employees were constantly cleaning. Music wasn't too loud as it is sometimes in Starbucks. Noise level is a bit high so might be hard to do business here I'd definitely come back here. read more

The coffee was prepared expertly, a tall Americano. What was not great was the environment. The tables were littered with paper and food crumbs from a prior visit. To make matters worse the men's bathroom was dirty with paper strewn throughout the stall area. How can the least busy unit in the Starbucks chain be so messy, answer the staff is not motivated. Choose another starbucks where the standards are higher read more

Starbucks - Coffee & Tea Near Me - Cathedral City, California

Not bad for a Starbucks. We had a big order and everything was correct. My usual order tasted good and the service was fine.

I was just at the Starbucks on hwy111 in cathedral city ca. (Next to target) and my fiancé was ordering for us while I had to make a phone call to sprint. (So I knew exactly what time we walked in.) he finished ordering. Well 20 mins pass and we still don't have our drinks. So we both walk up to the counter and I say. Me: "Excuse me, we have been waiting about 20-25 mins and we still don't have our drinks" Employee responds: "Yeah! So has everyone else"!" Me: No, there were about 4 people that ordered after us that have already left. Employee: yeah we are busy. What did you order? I'll check on it. (With attitude) So I told her what we ordered and she tells me "ok" 5 mins later I hear a male voice say. "Their drinks have been sitting here. And someone forgot to give it to them" So they are remaking our drinks of course. Well another 10-15 mins pass and still NOTHING! So I finally said "can I please speak to the manager?" Employee: we don't have a manager we only have a shift lead. Me: that's fine. Shift lead: yes how can I help you. Me: look, I'm paying for good service and I'm getting really Shitty service on top of a really shitty attitude. I would like your corporate phone number on top of the name of the manager of your store" Shift lead: I apologize I'm so sorry you had bad service and I'm sorry that you've been here for 30 mins. Me: you know I work with a company where we see 100's of people a day. And in that field you learn to adjust your attitude when your busy. Some people you have working here need to learn how to adjust theirs. He ended up refunding my money of course. But I'm so upset that I had such crappy service! Starbucks always treats me amazing and I love my coffee. But this is a store I will for sure not spend another dime on. read more

Starbucks - And to top it off our cups were disgustingly dirty. - Coffee & Tea Near Me - Cathedral City, California

Will not go back again. Yesterday was the last straw. Drive thru, ordered exactly what I wanted very clearly. She repeated it back to me. Drive up, get an iced tea instead of a hot tea (I never said anything about ice while ordering), hot croissant as opposed to not warmed. When I explained to Tori (has got to be one of the absolute most rudest employees that I have encountered), she proceeded to argue with me that the croissant that she had just handed me was NOT warm. I asked her to simply touch it and she said "I don't touch other people's food!" Huh?! read more

Pathetic....Sorry I meant to do this last week but I've been busy. So on my way to Villagefest I always stop at this Starbucks Drive thru. I ordered an Iced Tall Americano with a little coconut milk. One car in front nobody behind me. It's 5pm and not rush hour for Starbucks. So, get to three window and after 5 minutes. I see my drink on the counter but the guy is just messing with the computer. I start waving my $3 at him and he looks at me and puts up his finger to signal just a minute. Tick tick tick have to be downtown and I start waving again and he just ignores and and keeps punching stuff in the computer. I drove away....Seriously?? Lost a customer. Bye. Mr too busy!! read more

Came in to Starbucks to get my fix this morning. Shoutout to the best barista Mel here. Such great energy and personality.

The staff here is amazing! We have our breakfast evey morning at this Starbuck's location, and have always gotten fantastic, personalitzed service. I've gone to a lot of Starbucks across the country, and this place is THE BEST, hands down. read more

Depending on the time of day...this place is okay, usually friendly, efficient staff.

Reading through the comments, I don't understand why people are giving this particular Starbucks such mediocre reviews. I thought this Starbucks was absolutely incredible. They newly renovated it, the staff are always working hard and on top of it all they're extremely pleasant and efficient. Lady behind me came in and was obviously frustrated at the size of the line, but I assured her that "these guys move fast, don't worry". Sure enough in a matter of two minutes we were already next in line. I came in this morning like I normally do and ordered a somewhat annoying drink, caramel frappuccino blended three times with extra whip cream, sounds simple but for a barista it's both annoying and time-consuming when you have 12 drinks to make simultaneously... I need to shine the spotlight on one particular individual, Camilla, who I noticed smiles that every single customer she interacts with, hustles harder than any other employee, and made my drink EXACTLY the way I imagined it should be made. Every time I've come in Camilla has been the hardest working but most pleasant person on the floor and doesn't show a bleak of frustration irritation or fatigue. As a former Barista myself, this is something extremely rare to find. Camilla, if you're reading this, please know that you shine bright and your work will not go unnoticed. Keep shining and keep doing what you do! Also, thanks to the entire rest of the staff for always giving me a good experience; this is my new Starbucks home. read more

The drive thru morning crew is awesome! Line can be so long but they get through it soooooo fast! Mel & James...you guys rock!

The barista at register was not friendly and my drink took 15-20 minutes. I've never experienced this at other Starbucks. It was not very busy inside, so maybe they were prioritizing drive up? I finally inquired to make sure it hadn't slipped through cracks. Again, rude response. When it finally did get made, customer service continued to be poor. They all acted miserable doing their job. Time to find a happy coffee shop! read more

Came out here during vacation and stopped by. Didnt go in but used the drive through. They got the coffee right and to me quickly. No complaints. read more

Starbucks - Coffee & Tea Near Me - Cathedral City, California

My uncle loves going here every day for two months while on vacation but is very disappointed many mornings when they run out of papers by 7:00am and he has to go to Vons. He has inquired with the staff as to who he can chat with, like a manager, to request they order more papers. Unfortunately the staff does not seem to know who can order more or interested in trying to assist him. Please please order more Desert Sun papers in as sure you will sell them by 8am and everyone in our household will be very very happy and appreciative. Thanks read more

Just been here! Bacon Gouda sandwich is still FROZEN in the middle ugh!! Please send my money back!!

I went there around 1:30pm and my mother got her coffee. We left the store to do our things and I realized I didn't have my 10,000$ marriage ring. I left in their restroom and I desperately called to see if anyone had returned it and to see if it was still there. A young male answered the phone and when I told him its a platinum ring with a big amethyst diamond. He tells me hold on. I'm on hold for like a second and he notifies me that the ring isn't there. And I asked did you check the restroom? Yes and no it isn't there. Did anyone return it to you guys? He kept telling me and that he was sorry it's not found. And here is the the main issue that I had with them today, he did not take my number or name to call me if he finds it or if someone returns it in. Nor did he sound concern. The customer service is trash especially when someone is asking to thoroughly see if the ring showed up. Taking that note that he didn't get my name or number I did not believe him that he checked. I drove back took me an hour cause of traffic, I went to the restroom and I found my ring sitting there where I left it. How the hell did he not see it if it was by the sink all this time. Thank God I followed my intuition and I found my ring. I don't understand a business that tells a client oh I'm sorry it's lost oh I'm sorry I didn't find it when it was right there all that time. And did not even take my number and name. If a client loses something and they call you your priority is to see where it's at and to get their name and number if it were to showed up during your shift. I know it's a busy place but don't LIE and tell me it's LOST. Wtf! If you're NOT gonna check don't tell me a lie! NEVER coming to this Starbucks. The way they handle clients is not priority for them. read more

Sadly, I will not return to this Starbucks! Renee who claims to be the manager refused service to me. I normally order a venti iced chai tea in a trenta cup so I can get extra ice. She told me she was not aloud to do that. When her staff is the one that recommended me get this size so I can get the extra ice. She didn't care that I told her this has been my signature drink for years, she still refused to make my drink this way. I called corporate and will make sure to get to the bottom of this. I ended up going to Starbucks on Ramon RD and ordered with no problem. read more

Best Starbucks in the Coachella Valley. The drinks are always made perfectly and everyone that works there is always so kind and hard-working. My go to place every morning before work. read more

The fastest starbucks ive ever been to. I go through the drive through all the time. Never had a problem and never waited more than 5 min in a long line. Staff is always friendly. read more