I travel a lot for work, so when I need something to wake me up, I'll stop at a Starbucks location near me. Whether it's been on the east coast or the west coast, north or south coast, I have always received very warm, welcoming customer service. However at this location, I received the most disgusting terrible service I've gotten from any drive thru in a while. It's even more so surprising that this came from Starbucks of all places that again - random samples from all over the county have shown me that I can expect to have a friendly or at least neutral experience at Starbucks. When I approached the drive thru on June 27th, I started my order with someone named Emily. I had been to a Starbucks earlier that day (On Baseline and Haven and they are complete ANGELS there) and tried a new Coconut drink that was on the menu. I was tired from driving for a while and needed some coffee to get some energy to complete the drive safely. Being groggy, I couldn't remember exactly the drink I ordered earlier that day and Emily immediately caught an attitude. The way she started speaking to me because I had trouble remembering the drink from the other Starbucks location was again just disgusting and uncalled for. Her attitude with me was so nasty I didn't even feel comfortable trying to ask her questions to figure out what drink I had earlier and if this location even had it. If I was wasting her time with my questions or holding up her drive thru line, she could have politely asked or suggested for me to come in to see what other options they have and I would have gladly done that if it was an option. But to completely lose patience when I was trying to be extra kind and apologetic because I knew I couldn't remember the drink I wanted is more than a lack of decent, bare minimum customer service. It's a lack of respect for the experience that Starbucks is guaranteed to have when you speak with their baristas. Just one employee can ruin that so easily and so quickly. After every statement or every question I had she asked "will that be all" in a very rude and rushed way. When I pulled up to the window she asked with a horrible tone and attitude if I was paying with card twice in a row and too quick to even hear my response of "Apple Pay" in between her rushing and demanding an answer from me for payment. She had a mean look in her eyes as if I had done something cruel and personal to her. I waited about 5 minutes for my drink. After my experience there I will make sure to avoid this Starbucks. Honestly, that was the most disappointing, disgusting lack of bare minimum customer I've seen at any Starbucks drive thru ever. That's a very hard low to create for oneself in this company, read more

Starbucks - Coffee & Tea Near Me - Chino Hills, California

I love this Starbucks !! Everyone here is amazing , so sweet , and welcoming every time :) I only come here for my Matcha with 3 classic and 5 vanilla , they all make the best drinks !! This will forever be the best store and I hope everyone gets the recognition they deserve read more

Starbucks - Best Matchaaa always ! - Coffee & Tea Near Me - Chino Hills, California

My friend Joel and I came to get a drink at this location because it was a couple doors down from the pizza place and we needed to have a drink with the pizza slices we bought from Nonno's as well as somewhere to sit to enjoy our Starbucks drinks, pizza, and great friendship time! I had never been to this Starbucks before, so knock another new location off the board for me! Joel and I had such a great time here, we didn't leave until my daughter called me from home asking if I was OK cause I wasn't there when she got home from work. We lost track of time lol! This Starbucks is a nice location. The inside was clean. I did use the restroom and realized I couldn't lock the door, so I slid the trash can over in front so someone couldn't just walk in. Hopefully this will get fixed quick! My friend and I mobile ordered our drinks from our table. We were appreciative we didn't get asked to leave since we brought food in. But what a great concept that Starbucks gains business from other places that don't have an inside seating to eat! I ordered a grande Mango Dragonfruit drink. It was made perfectly!!! It's one of my go-to's when I didn't want to take too much time figuring out what I wanted. It was a great compliment drink to the pizza slices from Nonno's! I definitely would come back to this location again since they were so hospitable to us! We got their when it was light, left when it was dark. A wonderful time here with Joel!!! read more

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This Starbucks has a pretty nice and long driveway for take-away orders. I had to do this a few times here since they have an Urgent Care across the street which I was going to. The morning rush is still here but my iced Americano was delicious! Also, the employees here are so nice. I think Starbucks is a pretty good spot to come to during the morning. read more

I wanted to give a special shoutout to Emily P. for her outstanding customer service today. I know the drive-thru is designed to be fast and convenient, especially when there's a long line, so I really appreciated the time she took to help me. Despite how busy things were, she remained warm, patient, and genuinely kind. She never made me feel rushed and went above and beyond to make sure I had a great experience. Her professionalism and positive attitude did not go unnoticed. Team members like Emily are a huge asset, and I hope she receives the recognition she deserves. Thank you, Emily, for making my visit such a pleasant one! read more

Hit or miss here. And by that I mean either they load it up or load it up with a bunch of ice where you're going to drink 5 sips and then you're done. But otherwise they're always nice here. It's just that if you're spending Starbucks money, then the drinks shouldn't be over iced, that's all. read more

I had an extremely unpleasant experience at the Starbucks located at Soquel Canyon & Pomona Rincon. The front desk staff was very impolite, dismissive, and disrespectful from the moment I arrived. My order took over 20 minutes, which is unacceptable for a simple coffee. When I politely asked whether my order under my name was ready, the employee repeatedly asked, "What name?" multiple times in a rude tone and then proceeded to mispronounce my name in a mocking and ridiculous way, which felt very unprofessional and disrespectful. To make matters worse, my name was never called at all, and when I finally received my drink, it was incorrect. I ordered a hot coffee, but I was given a cold coffee instead. By that point, I was already frustrated and did not feel comfortable addressing it again due to the staff's attitude. This location seriously lacks basic customer service, professionalism, and attention to detail. I expect much better from Starbucks. I will not be returning to this location and do not recommend it to others. read more

I literally drive out of my way to come to this Starbucks because they are always friendly and accurate. It's just an all-around pleasant experience and I really hope it never changes. The restaurant is always clean and the food & beverage are typical Starbucks quality (good). read more

I love this Starbucks location: * Great hot drinks * Gotta love a drive-thru coffeeshop! * Always friendly service, whether at drive-thru window or at the store counter * Clean facilities with bathroom * Indoor seating (some comfy loveseats, countertop seating) * Few outdoor seating with umbrella coverings * Spacious free lot out front What's not to love? FOUR stars **** read more

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I am here with my granddaughter, and I must take a moment to recognize this employee name Keith. There are five other younger children working here and this man is killing it, putting the ice in the bins while they are just talking.. This man is in great shape, but obviously at least 10 years older than everyone else here what a great addition this man is working hard with a bright smile. read more

Starbucks - Keith working SO HARD! - Coffee & Tea Near Me - Chino Hills, California

I do have to say that if I was writing this review about two months ago, it would be more negative. Being on maternity leave and taking walks this was my go to location and I was experiencing some bad customer service and rudeness from barista's. They always seemed in a bad mood and bothered by any request, such as a straw or water. They recently started to see a shift change I saw new baristas who have actually presented with friendly demeanors. The new staff I'm noticing are super nice very friendly, started a conversation and greet my kids. I'm not sure what called upon the change, but I'm very happy with it and I'm glad that things are changing in this Starbucks. I really hope it maintains this way. read more

Love it here! Have been coming for 6 years, long overdue review! The service and quality have been consistently on point. Every employee has been professional, knowledgeable and nice! Thanks for the constant love Starbucks! read more

Starbucks - Cheers! (: Btw this Carmel foam is bomb!!!! - Coffee & Tea Near Me - Chino Hills, California

Plenty of parking, convenient location, great service, and lots of seating! Sat outside with my friend and enjoyed the sunny and windy weather (which also helped blow away the cow poop smell). Got the chai latte and enjoyed it! They have a beautiful mural inside. Would come back again. read more

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The banana cold foam tasted artificial and like plastic! it's was so gross, nothing like banana!

Why are drinks more expensive at this location within the same county of many others? I have asked several employees and every single one of them has come up with different answers. Why are you over charging? Service is good and the ambiance is chill. read more

I was having a really rough day and thought I would treat myself and my toddler to some Starbucks. I know Malik noticed just by my eyes (since I was wearing a mask) that my day wasn't going well. He could have just given me my order and kept his day going, but instead he stopped everything he was doing , turned off the drive thru fan, took his headset off and leaned over the window to tell me that whatever i'm going through that I am a strong person and that I'm a wonderful mom and I will get through it and tomorrow will only be a better day ! That's just beyond great customer service, thats a well hearted human being. I want Starbucks to know that they have such an outstanding kind hearted person on there team and I want them to know how much that meant to me for him to stop his day and make sure that the rest of my day from that point would get better !! Thank you so much Malik !! read more

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Consistently bad service and angry service. Particularly from their barista Kristen. If anything needs any modification or if you ask for a knife water or anything. She throws attitude. She seems genuinely unhappy at her job and genuinely annoyed by customers. It seems many reviews mention the same. So sad. Tough to frequent a place with angry workers. read more

Came from the bar and sat at the tables outside to recollect before heading home and the baddie with the red hair and glasses asked me and my partner without prompting if we wanted a water. She then gave us a venti iced water like the queen she is. Thank you!!! read more

I love this Starbucks, it's very cozy and comfortable to sit and drink coffee and work. many tables. polite and friendly staff. read more

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They don't know how to make the drinks properly and if you order a latte , you can never taste the coffee . I get a grande latte w/ an extra shot and still can't taste any coffee in it . The food is good and service is friendly but they need better training on their drinks . read more

This location has a habit of making drinks wrong and the customer service is the WORST!! Kristen got upset with me for not ordering a cup of water at the register..I understand if it is busy, but there is no line. There has been multiple times she has been rude to me and one other younger man has also been rude too. What happened to customer service? read more

I agree with other 5 star ratings. Our family frequents here at all hours and even when busy the team here is friendly and make each experience enjoyable. Our orders have always been right. If they were wrong it would be one my fault for not saying correctly. Even when mistakes are made they are quick to remake with no judgement passed. Thank Starbucks Soquel Canyon, be back soon. read more

Love the arquitectural style and surroundings. However, the wait time is long. Understanding if the place was packed inside, which is was not! Their focus was on the drive thru and online orders. Nothing special about the service. Nice clean restrooms. Just an FYI: The patio area faces the hot beating sun, and although they do have umbrellas, it was pretty hot outside the seating area inside is not as large so you might have trouble finding a seat on busy times. read more

Starbucks - Nice location newer too - Coffee & Tea Near Me - Chino Hills, California

I went into the store this evening and had the pleasure of having mercedes serve me. Let's just say if I had a business of any kind, I would hire her great customer service.Great smile and personality! Thank you mercedes. read more

Horrible coffee! They always add about half cup of milk and half coffee. I'm sure they know people aren't there for milk coffee. I'm tired of this specific Starbucks not caring about the quality and service. read more

Starbucks - Light cream does not mean 1/2 cream. - Coffee & Tea Near Me - Chino Hills, California

I wanted to leave a review for this particular Starbucks location. The morning workers are always very friendly and nice! I want to give a special shout out to a worker named Connor that has always gotten our drinks right and is extra friendly and goes out his way to say hello to his regular customers ;) read more

Why are these people so angry???? We drove through the drive thru and placed an order. We get to the register, my husband asks if he can add a blueberry scone to the order. He is immediately given an attitude by the lady at the window. Poor thing then asks if he can use his stars for the order. She looks at him and asks the most ridiculous question, do you want to apply them to your pastries?? Or the drinks??? Like what!?! Just apply them!! Who cares!? And the attitude is unnecessary! I love Starbucks but I much rather drive myself across the street to 7leaves where they tend to be much nicer. read more

This is my place for coffee in the morning. All of the baristas are amazing! They are like family to me and I really appreciate the care they show for me! I wouldn't go anywhere else for coffee! read more

GO TO THE FAIRFIELD LOCATION. This location is horrible! The last 3 times I've gone here my coffee tastes like watered down coffee! My order is usually some type of espresso drink which should taste like strong coffee!!! But here it tastes gross! I don't have the time to make them fix it because I usually go through the drive thru and am on my way. Make the trip down the street!! read more

Visited this location today for the first time which is located in a very busy shopping center. The store is very clean & well maintained. The staff was SO friendly which is so refreshing nowadays. They were out of my usual pumpkin cold brew, but had the breakfast sandwich I wanted & I opted for a drink I hadn't had in awhile so it was still a win for me. I'd definitely come back to this location in the near future read more

Starbucks - Pickup counter - Coffee & Tea Near Me - Chino Hills, California

Not good at all. Thick layer of caramel at the bottom, ice dissolved and it's just not good at all. No barista care in this drink. More reason I don't like STARBUCKS! read more

Starbucks - Iced Caramel Mac - Coffee & Tea Near Me - Chino Hills, California

What a beautiful new Starbucks that has opened on Pomona Rincon & Soquel Canyon Road. I didn't realize it was open until I saw a car in the drive thru as I was coming from Albertsons toward the 71 freeway. I immediately went to check it out this morning! Wow; it's so new, clean and spacious. I love the mural on the side wall, love that it's huge & it's so welcoming. Although there is a drive thru Starbucks on the east side of the 71, now people living up the hill have a closer drive thru to choose from! You can never go wrong with more Starbucks locations!! read more

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Good for mobile order, but damn they're still ripping off their customers . This time the hot drink is half foam read more

Starbucks - Half foam drink - Coffee & Tea Near Me - Chino Hills, California

I am super upset, I received 3/4 of my coffee. I went back and told a guy about it. I told him to add more warm milk. He just played with coffee, did not add more milk... He gave me my coffee the same! I did not have time to go back! I paid 5 dollar for this... really? read more

Starbucks - Coffee & Tea Near Me - Chino Hills, California

The individual that took our order was EXTREMELY kind and warm, and we will definitely be returning to this starbucks. I believe their name was Malik!! read more

Starbucks - frappechino!! - Coffee & Tea Near Me - Chino Hills, California

Really disappointed at this location. Came in for a holiday drink only to find out 2 of my drinks were not available due to lack of ingredients(which is always an issue here) asked about the red cup day and she said we don't have any. I said did you run out, she said we didn't get a shipment. Ordered another holiday drink, out of stoppers also, was given a straw in lieu of. Nobody offered anything for the lack of items they didn't have, come on Starbucks, do better. read more

Absolutely the worst customer service I've ever had at a Starbucks. Time and time again they are sooo rude! They always get drinks wrong. Don't communicate with the customer. This place needs some training bad!! read more

Andrew is so nice. He is very patient and so sweet! He is definitely a coffee master. Love coming here every Monday.

I love this Starbucks . The staffs seems to always be so happy . This is my go to Starbucks. It's get busy when the high schools kids come out , but a lot of seating for studying . They always make my drink right . Ice vanilla latte with sea salt Carmel foam . You guys should try it . read more

My favorite Starbucks in the neighborhood! The staff is always kind and accommodating! My dog loves the puppychinos lol however you spell it and mamma loves my ice coffees. Their egg bites is also an honorable mention! There have been days I needed a quick breakfast due to a long day ahead! Those egg bites save the morning! Don't sleep on "extra Carmel drizzle" on everything lol! read more

Starbucks - Ice Coffee with half & half 2 pumps of toffee and 2 pumps of white mocha! - Coffee & Tea Near Me - Chino Hills, California