The staff is really accommodating and the work atmosphere is great. You can choose tables in the sun or shade, depending on your preference and, as always, free Internet is a plus. A new option is to order your drink in a reusable cup. If you do this, you can get a free refill on a hot or iced brewed coffee, or tea. I'm glad to see Starbucks embracing this environmental concern. I was especially placed with Maureen who was super kind and helpful. read more

Starbucks - Interior - Coffee & Tea Near Me - Las Vegas, Nevada

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Coffee quality was compromised by a burnt taste, whereas customer service standards remained high. Interior cleanliness was generally upheld, marred only by the delivery personnel's obstructive carts at the entrance. Prices were remarkably high, with coffee flavors tending towards burnt or excessive sweetness. #pumpkinspicelatttteeee!!! read more

Starbucks - Coffee & Tea Near Me - Las Vegas, Nevada

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The customer service was good. They had a rather large variety of various Starbucks products for sale. Like cups, tumblers, mugs etc. I enjoyed sitting outside in their patio area which was very clean. The pastries were good as well and the coffee was perfect. read more

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Wow what great service and a really clean store! Love this location and the food selection is ample! Workers are kind and there are an abundant amount of mugs and tumblers to purchase as well as coffee beans and ground coffee, and ready to eat pastries. read more

Orders my drink like I do quite often through the app. Went to pick up my order and my drink was hot. I asked the woman with the head set on why it was made hot because in order from this specific Starbucks all the time and this was the first time that has happened. Instead of just saying it was a mistake she got upset with me. Telling me I ordered it wrong and the sticker doesn't say iced. When I order on the app it clearly says "iced" it's not in my control how their system is operated. She was very rude which sucks because I love this Starbucks. Maybe she didn't have enough coffee this morning. read more

Starbucks - Here is how my orders look. Show me where it doesn't say iced - Coffee & Tea Near Me - Las Vegas, Nevada

Ordered the double smoked egg cheese sandwich this morning and there was barely any bacon in it. Have ordered this breakfast sandwich many times in the past but it appears Starbucks is cutting down on the bacon but not on the price. Very unhappy about that. Shorting the customer is never ever a good idea. Do better at this location. read more

Like that this location is close to work. Long lines at the drive thru but they set up cones to direct traffic so cars don't get blocked in which is nice and something other locations should consider! Line moves pretty quickly. No complaints on the coffee. Pretty hard to mess up a cold brew. Thanks for keeping the working class caffeinated! read more

Starbucks - my usual, helps to get the job done! - Coffee & Tea Near Me - Las Vegas, Nevada

I normally love going to this Starbucks but ever since this girl Maddie been in the drive through she has an attitude she cuts people off and not let you finish your sentence read more

I have been noticing more and more that when ordering a coffee they fill the cup about two-thirds full and put a ton of whip cream on top. This has happened to my on a handful of times now that after going through the drive-thru and get home and open up the cup (that felt light) this is how much coffee I was given. This has NOT been drank from at all. read more

Great customer service and they're so helpful & happy. I loved the experience today :) I was so happy with the treatment. the ambiance was very calm and peaceful as well. read more

Always a pleasant experience at Starbucks whether for work or leisure. I usually order coffee paired with a snack. read more

Starbucks - Coffee & Tea Near Me - Las Vegas, Nevada

This location was recently remodeled and seating is very scarce, there is some outdoor seating as well. I drive out of my way for this location. and have for a few years. The baristas are always kind, smiling , and very efficient. I love that they all genuinely seem to love their jobs, which is hard to come by these days. The turkey bacon, egg white, and cheese sandwich, chocolate croissant and iced white chocolate mochas are my go to. I love that I can order ahead on the app and it's ready when I walk in the door. My favorite Starbucks in town read more

Fabulous customer service. My chai tea tasted better than ever. I was greeted with a warm, welcoming smile. Thank you! read more

Starbucks - Chai Tea - Coffee & Tea Near Me - Las Vegas, Nevada

I visited this store with my young daughter around 9:50am today. We ordered a Turkey Bacon Eggwhite sandwich with no cheese and a sausage and egg sandwich also with no cheese (as we are both very lactose intolerant) along with drinks. My sandwich was perfect but her sausage and egg had cheese on the side of it, it looked like there was melted cheese maybe on the tongs that were used to prepare the sandwich as it was melted along one edge. I took it back to the counter and the barista making coffee asked if there was a problem. I told her and she asked me to leave it there and they would take care of it. Then I heard my name called and a gentleman with reddish hair and a beard said "Tiffany, this is your sausage sandwich" I told him yes, but unfortunately there was cheese on the sandwich, he went on to say that the cheese was "stuck" on there and there is nothing he could do, he refused to remake it. I said that's weird cause my other sandwich has no cheese and I have ordered it this way for literal YEARS and never had a problem. He said "nope" so I said ok, I need a refund and he called someone to the register to give me one. The woman at the register apologized profusely and asked if I wanted anything else but I said no. I told her we would have eaten it if it wasn't a dietary issue, it wasn't just a preference. She refunded me for the sandwich. Went back to my table and cut my other CHEESE FREE sandwich in half and shared it with my daughter. I have to say, I have been a patron of Starbucks for literal decades and have NEVER encountered an employee that refused to correct an issue. I also worked at Starbucks years ago and know that that is not a correct way to handle this issue. I am giving two stars purely for the the person at the register and her amazing energy and attempts to help, who if it weren't for the poor service otherwise would have deserved a 5+ read more

This Starbucks location was moderately busy, yet they kept the line moving quickly. It was clean and the staff were competent and friendly. There was no seating available inside so we did have to wait for a table inside, but it worked out in the end. 5/5. read more

This location is ok. It serves its purpose if you're in the area looking for a Starbucks or a spot to get a caffeine fix. Otherwise I wouldn't recommend it because service is slow and drinks sometimes take forever to come out! My pour over coffee took nearly 20 minutes today! And I mobile ordered too! read more

I really enjoy swinging by the random Starbucks. The customer service is traditionally stellar at all Starbucks. These Baristas deal with confusion, amid-communication, and your angry co-workers, pre-caffeine fix, before you do, and set them on a better path. My hat goes off to Akron tonight who wrangled me back in place and essentially set me up with my night cap. The location is gorgeous with a beautiful wood ceiling and a massive wooden center table, raised with bar stool seating. Multiple people are here, venting from their day, studying, and possibly still working, respectively. First time visiting this location and it gets my top ratings! read more

When you are in the business of customer service at least try to have some. Especially for those in management positions. That particular individual sets the pace for the team. Lead by example. Not what was dished out. At least say "good morning" to your customers before you rudely insist they wear a mask. Considering it is for 5ft, then they can "sit down" and de mask because then they are safe. The idiocracy. There are no laws that say customers have to wear a face covering. However there are LAWS that protect consumers, allowing them to consume as they please anywhere, anytime as long as they are not a direct threat to any persons. Step it up Starbucks. Customer service is key and needs a dire improvement here! Especially considering I was just here and no one rudely demand I dress, look a certain way to shop. read more

I ended up in the northwest yesterday running some errands and decided to do some shopping nearby. Before hitting the freeway, I stopped at this Starbucks for a quick drink. There was only one car at the drive through. I ordered my drink, waited a reasonable amount of time, and then was on my way. The register critter was pleasant and the quad espresso was Starbucks to the core. The place is OK, but I'm not here very often. It's also one of the most inconvenient places to get in and out. I think that of the entire Centennial Center. read more

Starbucks - The side. - Coffee & Tea Near Me - Las Vegas, Nevada

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It's a Starbucks... Nothing anymore special about it than any other Starbucks. Overpriced coffee and snacks. Service is good, the store is clean, and they have free wifi. A big complaint for me is that any hot drink tastes like the paper cup it's in after about 5 minutes. read more

Starbucks - Overpriced coffee... - Coffee & Tea Near Me - Las Vegas, Nevada

The best Starbucks manager I've ever encountered works here! Her name is Azshejana. First, I was talking on the phone outside the door and she wanted to make sure I knew they were going to lock up so I could place my order if I hadn't already. Then, I ordered a hot latte and it came out cold and she immediately had it replaced for free. Next, I thought I'd ordered both the Kale & Mushroom Egg Bites AND the Bacon & Gruyère Egg Bites... but only the first set came out. I asked about the second set of egg bites and she gave them to me for free. I wish everyone modeled her customer service values! read more

Starbucks - Hot oat milk latte, cold oat milk latte, bacon and gruyère egg bites - Coffee & Tea Near Me - Las Vegas, Nevada

Love Starbucks. I love how if they make a drink wrong and you let them know. They fix it no charge. Each location I've been to has Ben clean and organized. It's a little frustrating how I see a cup online and gorilla but it; it's sold out 9/10. People resell them at double time or more the price. It's frustrating but I get it. Supply in demand. Boo. Overall, we love their loyalty program and seasonal drinks. read more

This Starbucks needs a revamp. I went through the drive thru to order a peppermint white chocolate mocha during the holiday season, and they're out of peppermint. I changed my order to chestnut praline latte and the barista goes, "I forgot, is that hot?" Making him sound unsure of his job. So I order it hot. Then when I get my drink, it is supposed to be grande size but looks like someone took a drank from it already. Will never go back to this location. read more

Starbucks - Hadn't taken a drink from this yet. Kind of scared to honestly - Coffee & Tea Near Me - Las Vegas, Nevada

Mcdonald's 2.0 every single thing we asked for they are out of and to top it off they didn't even have change tried to give me 80$ back in 1's AWFUL And absolutely not the employees fault they were so kind and trying their best but jeez starbucks get it together read more

I always get a warm welcome from the staff, particularly Alex. They know my drink (venti iced coffee black) by heart and often have it ready by the time I've scanned my app. comfy seating and ambient atmosphere remain even after the remodel! read more

Ordered multiple drinks, mine personally tasted like diluted coffee and some type of cleaning agent in my drink. I'll wouldn't visit this location. read more

Always out of something. Today went through drive through and wanted a peppermint java chip frap. I can't believe there out of MOCHA, the main ingredient...smh And last week they were out of peppermint, why are you open then? read more

Ordered a pumpkin spice latte during my work break. I received this - the drink wasn't even close to full or the normal amount it usually is for a grande. I could feel it was super light so I opened the cup and took this picture before trying it. It tasted nothing like it was supposed to either, it felt like they left out half the parts of the drink and it tastes like garbage honestly, I don't know what went wrong and I can't even go back to get it fixed because I'm at work. read more

Starbucks - Coffee & Tea Near Me - Las Vegas, Nevada

I purposefully waited until the end of my 10 week training period to write this review for two reasons. Firstly, I hoped that maybe they would somehow begin to try to clean up their act a bit. Maybe upper management would swoop in and get the store back on track. Something. Secondly, I think the staff would be the kind to make me think twice about giving feedback. I went about five times a week for 10 weeks out of pure convenience. There really aren't a whole lot of options for coffee in the area, and it's the only sbux for a few miles. I know I have certain expectations when it comes to any and all Starbucks. The brand itself has well-known standards. Quick, friendly, accurate (except for name-spelling, of course), and clean. Nine times out of ten, I'm impressed with the level of cleanliness and attention to detail behind the counter. This is not the case at this location, by any means. Quick? Nope. I love the app, with the order function. The app tells you, normally, that it'll be 4-7 minutes at any other location. This one regularly says 7-10 minutes. Okay, maybe it's a busy location. The drive thru usually has a half dozen cars at most times of the day, true, but the lobby...? Not so much. Sometimes, all the tables and lounge chairs are taken. Sometimes. Even with the 10 minute expectation, I regularly wait an additional 5-10 minutes. There are even times when I don't use the app, in hopes that they will pay attention to my order if I order it in-store, and they still take a ridiculously long time making any drinks. On a side note, their location will tell you that they are out of a product on the app, but you see people ordering it in the store. I brought it to the attention of the manager twice, and she couldn't figure it out. It went unresolved. For 10 weeks. Friendly. Sometimes, a new face would be smiling and seem happy to be there. It doesn't take long for the new hires to adopt the surly, impatient attitude of the staff there. One thing is that the manager always seems to be present. Standing against the counter, behind the pastry case, gossiping with her staff. I've never seen her actually handle a guest outside of a complaint (and there seems to be many there, daily), nor have I seen her make a drink (even when there are cups lined up at the espresso machines with no employee actually making any drinks - and hat happens often), or anything else that would suggest that she knows how to work in a cafe. Accurate? Ask them to make a Toasted Coconut Cold Brew. That is, if they actually have Cold Brew. They run out of many products regularly. I love waking in after ordering ahead to find my empty cup sitting on the counter and I have to wait five minutes to be acknowledged. Really, I love it. It's the best. Clean. Now this one really chaps my hide. Yeah, I said it. This location is disgusting. The spilled coffee stains all over the counter that have obviously been sitting there awhile because it's starting to congeal is a regular guest star at the pick up counter. The self-serve are is always a disaster area, littered with trash, spilled milk and cream, sugar packet emptied all over the counter, and the trash over-flowing, even when it's slow. Their work area is cluttered and in serious need of deep cleaning action. I wonder how long since it's been since their last health inspection. In short (lol), this place is in serious need of help. Their management staff clearly doesn't have it together. The staff morale, alone, can tell you that. They're lucky that they have the brand backing them, because they wouldn't be drawing any return business on their own. I'm so happy that I won't be going there again. read more

Starbucks - Not busy, literally five employees standing around. Batting - including the manager. - Coffee & Tea Near Me - Las Vegas, Nevada

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Quick service with excellent coffee, the kids who run the shop are pleasant and clean. read more

Starbucks - Bloody splendid Mocha coffee. - Coffee & Tea Near Me - Las Vegas, Nevada

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Omg 20 mins in a drive though with zero apology is not cool!!! I even mention how LONG the wait is and the girl says " ya our system isn't working right" Start off with sorry for your wait!! Skip this location, they are unpredictable and need to get their crap together. I always see employees just chatting instead of getting orders done. read more

Starbucks - 20 min wait for this sucker - Coffee & Tea Near Me - Las Vegas, Nevada

Ok place to grab a cup if you have a need for a quick caffeine fix. The restrooms were clean, staff was fair. read more

I don't know what the deal is with the drive thru but it's usually blocked off with three cones. It's a real pain when you drive to a Starbucks and it's rarely open. read more

Another great establishment where their employees take the time to recognize regular patrons and make them feel special. Nothing feels better than being greeted by what I can only assume are smiles underneath all their masks and having you addressed by your name as a bonus! Super clean and efficient location. Their drinks are consistent and so is their customer service! Bravo read more

Asked for a medicinE ball and when I took my first drink i opened it to realize the whole tea bag was broke open read more

Starbucks - Coffee & Tea Near Me - Las Vegas, Nevada

Recently have been to this location twice in the past few weeks. The first time we ordered a drink with strawberry purée, they were out, what we got wasn't very good. The second time we ordered two Trenti dragon fruit refreshers. They were barely pin, usually they're a dark purple. I questioned it, but after tasting them, I had to go back inside and ask why they were lacking in dragon fruit, and flavor. The supervisor said that they had to measure and keep track for inventory, and they were losing money on giving too much dragon fruit within a drink. Told me that I should ask for extra next time. Out of all the other locations that I have ordered from, they have been somewhat consistent, until now. I will chose another location next time. read more

Come here almost every day, no like seriously I need to stop. Anyways, I've yet to experience bad customer service from the drive through employees. Sure, sometimes my drink takes longer than expected, sure my regular Venti Triple Mocha Frappe slightly tastes a little different depending on who makes it... but at least when mistakes or long waits happen they apologize and I'm always sent off with "thank you, have a good day." I can't speak for the inside workers cuz I have not stepped inside, but I will soon. read more

I would like to know why if you ask for something specific when you order that is not taken into consideration when I get my order. If I ask for something I expect it so again why is this not taken Into consideration I thought Starbucks was supposed to have excellent customer service your customer service is lacking. Maybe You need to retrain your staff read more

So I go again ask for a venti latte extra shot light foam. They make a triple vanilla latte that's not what I ordered at all they need to learn how to train. No time at all did I say vanilla not once this is clearly a training issue read more

This is the hardest working Starbucks on this side of town. Been coming here for over a year and have noticed the customer service is getting harder to maintain. No fault of the employees. Centennial Hills population is in growth mode and this little store is always busy in the morning. Once winter hits, it's over. Come on corporate build another one up here somewhere quick! read more

Starbucks - Coffee & Tea Near Me - Las Vegas, Nevada