I work nearby and am a frequent. I walked in after a shift and asked for an ice water and I was refused because I have to buy something (there was an Asian lady at the y). Mind you, I'm a frequent to this Starbucks. it's not too much about the purchase of a product but the fact that I am A paying customer many mornings/afternoons. Her tone was condescending & seemed out of place-- I felt judged. They will never see my dollar again. I'm honestly disgusted! read more

Don't bother. Didn't see the 3-star average, now I know why! Walked in this morning, just one person sitting at a table and one person ahead of me. No greeting, just the two gals yapping with each other, till finally after about 3-4 minutes standing there one of them looks at me and says, "I'll be right with you." They weren't even making a ton of mobile orders, just wiping the counters!!! Yeah, way too many other coffee options in town! Sad to see all the low star averages across Starbucks, but that's corporate America for you! read more

I've been coming to this Starbucks on 63rd and Lexington for several years now. I can confidently say this is one of the best Starbucks on the Upper East Side, primarily because of the amazing staff. Every time I walk in, I'm greeted with enthusiastic "hellos" which adds such positivity to my morning. Sometimes my order will be handed to me right away just a few seconds after walking in! Jerome and Crystal have always had my orders ready in a timely manner and offered any additional straw or topping as a courtesy. They work dilligently and address customers with such a positive attitude. I'm always impressed by how quickly, yet perfectly they make the orders. They are truly incredible. While there are many Starbucks in Manhattan, 63rd and Lexington is the best on the Upper East Side. It's the staff who make this location more than worthy of five stars. Thank you guys for all the perfect and tasty drinks, you are the best! The Upper East Side appreciates you! read more

Super quick. Love the convenience right outside of the train station. Everyone is super nice.

I start most of my day with a cup of coffee from Starbucks. I stopped in this store this morning to grab 2 cups of dark roast coffee. I repeated my order two times. I even confirmed my order when the woman who made my coffee gave it to me, and they still got it wrong. I was clear on the amount of sugar I wanted, I was clear on the type of sugar I wanted. My receipt is evidence that although the person at the register heard me, she put the wrong item on the receipt. read more

One of the better Starbucks in the city in my opinion. We ordered online for pick up around 2pm and when we walked in our drinks were ready and it was quiet and a nice vibe in there. Only two tables were occupied so we were actually able to sit and enjoy our lattes and have a quiet moment before things got busy. The workers were nice and the lattes were delicious. Would def come back! read more

Starbucks at 822 Lexington Avenue struck out with me today. I'm not sure what the problem was but the wait was long for so few people in line. There were three employees behind the counter. This is a very busy location by the subway. It's spacious and I had high hopes for my morning coffee. I may return some other day. Maybe it's better on a weekday. After reading my friend Free's review I doubt I'll be back. I should have read it first! read more

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I've been coming to this location for about a month and usually on a weekday, during afternoons. There's no major wait usually, quick service. There location is super convenient, as its literally right next to the train station and across the street from a Equinox gym/spa location. And the nearest campus is Hunter college. So there can be a lot of foot traffic, depending on the time you visit. Theres two large square wooden tables, with comfortable day bed like seating areas by the store front windows (with mini tables attached to the walls) they look super comfy and inviting. However, I've only noticed 3 to 4 charging outlets, and it's pretty loud due to the music volume here (for those that wants a quiet study place, this isnt it.) The staff here, they're efficient because this is Manhattan, fast pace required. They're not always as friendly, smiley, or personable; unlike some other locations I've been to. There is free wifi, and the customer service hotline will always take care of their customers if the store experience was less than adequate. Lastly, the new red velvet pound cake, was too sweet for my liking, especially the icing....like biting into diabetes....drowning in sugar........ read more

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I am not sure why this particular Starbucks location has received some low ratings, but my experience there has always been exceptionally good. As someone who works in Manhattan but resides in Long Island, I visit many Starbucks locations, and I particularly enjoy Starbucks for their Matcha. The workers at this location, 822 Lexington, have always been very kind and made my drinks perfectly. However, earlier this week, the location was briefly closed for some reason, and I had to go to another location where I was treated terribly. I recognized one of the cashiers from 822, Paula, and I asked her when they would reopen. She told me it would be in a few days. I was upset because the workers at other Starbucks locations in the area are not as friendly as those at 822 Lexington. Even the other hardworking employees, especially the girl who makes my drinks (I forgot her name), are always kind. The guy who stands by the pickup area is also cute and friendly. Overall, this location makes you feel appreciated and provides a beautiful experience. As a Virgo, I am usually very particular about services and experiences, but I am always satisfied with the service at 822 Lexington. Paula, thank you for being so kind! read more

Starbucks - Iced Lavender Cream Oatmilk Matcha - Coffee & Tea Near Me - New York, New York

Do I have to give any stars?? First off I find Starbucks to be a suckers coffee My wife wanted a simple Americana on a very quiet Saturday late afternoon A pleasant cashier took our order and I tip them 2 bucks on a 5 dollar coffee because I want to support hard working people As I am waiting over 6 mins for the two barrestas to have a lengthy chat among themselves and taking their carefree time I ask them if they could move it on since they were truly goofing off They then both turn on me in an aggressive verbal manner which I don't tolerate Hence I simply left without getting a refund furious Don't be held hostage to these rip off establishments. Better off patronizing the local carts and bodegas Oh, did I mention that the barresta sneezed into his arm while preparing the only other customers coffee Poor bastard who got that one read more

-First Impression- Starbucks is Starbucks is Starbucks, right...? Not really -Service- The employees at this store seems nice enough. It's a small location, but seemed understaffed (only one person making drinks at the time I ordered) -Price- Typical Starbucks pricing -Did Not Like- For one, it was not very clean. There wer straw wrappers on the floor, crumbs and sticky spots on the tables, and the trash bins were full to the top. Secondly, there was a man sleeping at one of the tables. It didn't appear that he had ordered anything, maybe he did before I waked in, I don't know, but in a place with such limited seating, it's pretty annoying for someone to be fully asleep in a booth when you're looking for a place to sit. And no, the staff didn't say anything to him. -Noteworthy- N/A -Recommended?- Sorry, but no. read more

Have you always wanted to travel to Honduras or Mexico? How about staff SCREAMING at each other from across the place while you take an hour to enjoy coffee? Yes? You will love this place! read more

Just dropped in here to pick up some iced coffee to get a caffeine rush while heading to the subway. Had to have a good buzz going on to shop at the Queens Center Mall. Pretty basic location. Normal menu of drinks and eats as in all of them. Free wifi. Efficient service. Bathroom. Kind of a narrow layout with some seating. Nice looking spot though. Already pushing that Pumpkin Spice! Bottom line, it's a Starbucks. The Borg of coffee houses. Resistance is futile. read more

Starbucks - Coffee & Tea Near Me - New York, New York

The staff at this SB and most other SBs I've been to is usually very good to me. What occurred on this occasion was so SIC that I'm using this opportunity to correct said injustice. Okay okay I'm joking, it really wasn't that serious but I do think it's a story with a tip to share with fellow Customer Service Representatives. I in no way subscribe to "the customer is always right" arseness. Hell no! But I'm quick to apologize to a customer even when I'm far from wrong. To me once you're not disrespectful, I am able to keep on my professional coat. Each weekend of almost 9 months I've ordered a small coffee and a peppermint latte, a slice of banana bread and a croissant from this SB. On this particular morning it seemed to be even more crowded but I was finally able to place my order. I got my pike and breads and waited for my latte. And waited. And waited then inquired about it. They kept asking customers about a "chai tea chai tea" but as I never ordered a chai in life I paid it no mind. The server realize that the cashier mistakenly cashed the wrong drink and told him what I really ordered. Instead of a polite smile or even a shrug of apology. Mr. Cashier went into a hissy fit telling the server "SHE ORDERED A WARM CHAI TEA and she stressed on the WARM" I automatically thought maybe I made a mistake. But NO, how could I when I never ordered whatever chai is in my life!? Short story, sometimes winning" isn't all it's cracked out to be. Your customers aren't in competition with you. All we want is prompt (in this case), good service, and good food/product. The End. read more

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It's open until 11 pm which is a plus but the service here is not great. The staff seem frustrated with life and annoyed with having to take orders. It is a chain so yes, expectations have to be managed BUT even taking that into consideration, the eye rolls is not acceptable. The drinks themselves are pretty standard and my frappuccinos are always up to expectations. There are much better locations. read more

Barista was nice and my drink was made accurately. However, my friend ordered a drink with soy milk. When she told another barista that it had whole milk, she snatched it from her hand and went to replace it without another word. A little rude, but at least she went to fix it. read more

We were in a hotel in the same building as the Starbucks. It was very easy in the morning to just go get Starbucks and then go right back up to your room. The staff was amazing, so nice and friendly, and the orders were correct. It was very efficiant aswell, and we got out orders very quickly even though there were alot of people in line. read more

BEST. STARBUCKS. ON. THE. UPPER. EAST. SIDE! Thank you Lu, Will, Princess, Julian, For always making it right for me don't remember a lot of names but this whole team has the superb customer service skills to make you come back! read more

One guy took my drink by accident and he puts it back where we get our orders and a barista wanted to give us the drink without making a new one during Covid. Also there actions are very bad and while I was ordering my drinks a guy questioned me and said it's a cold drink and he punched it in as cold and he said why do u need it and it's none of his business and they have horrible workers. I do not recommend to go there. read more

You know you're impatient but not lazy when you don't want to wait at the Hunter Starbucks and would rather walk 5 blocks to the real Starbucks. I like this new Starbucks for my tea and pretzel addiction. The staff has always been friendly and the place is always clean. There isn't much seating though, and you can tell the people who are seated have been there for a loooooooong time drinking up the coffee AND the wifi. They always have the pastries I want (don't judge), and it's nice not having to trek to 3rd Avenue to go to the other (of course) Starbucks. read more

I usually like this location and never had any complaints. The baristas are all really nice and efficient but the reason why I wanted to make a review was because this time, although she was nice, the barista who took my order seemed distracted so made my iced order into hot and I had to wait a little bit which wasn't a big deal. But when I got my order, it was a little warm as if they had put in ice but everything was so hot all the ice immediately melted! I didn't want to wait again for my order to be fixed but it tastes or just feels funny having an iced drink with no ice and is lukewarm. But on the plus side, there's a lot of spacious seating and even some cushions by the window like it's a little nook! read more

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I stop here most days to pick up breakfast on my way to the 4,5,6 train. Most of the time the staff is quick and friendly but I've had some who aren't as nice. I hate the fact that every time I ask for a bakery item, the staff asks whether I want it heated to which I reply no. But when I receive it, it's piping hot. Stop heating my muffin!! I'm always in a rush so I can't make a complaint or grab another but it's quite annoying. Otherwise, it's a cool spot and I continue to visit daily. read more

Starbucks - Bantam Bagels! Small bagel bites filled with cream cheese #genius - Coffee & Tea Near Me - New York, New York

Efficient, and open late when compared to other Starbucks! Open till 11PM is always a plus. The inside is PACKED during the day and usually around 1-3pm there's no place to sit in side. When it's crowded staff moves slowly with IDGF mentality but for the most part my drinks are usually good and they keep the line moving. read more

I mean, it's a Starbucks so there's only a couple things you really need to know. Unfortunately I didn't use the bathroom, so no comments on that -- other than the huge line I saw for it. 1. Seating - There is one of those large computer tables that seats eight. There's also two cushion "seats" by the window and a couple of bar stools where you pick up your order. 2. Service - When I went (Sunday afternoon), there was a longer line to use the restroom than to actually order something. However, even with how empty it was. The register barista was snappy and seemed way too impatient for a lineless Starbucks. Although I'm not usually sensitive about being barked to (c'mon usually these places have way too many customers; cut them some slack), there was NO ONE HERE, so don't yell at me... Perhaps they are usually really busy, so they are in that "order and go" sort of mindset. read more

I come here pretty much every morning, I'm never satisfied. The to go orders are always priority, time after time my coffee has uncooked coffee beans at the bottom, and it takes them 15min to heat up one morning bun. (Mind you, there's usually just one to two others on line) I will give it two stars because I'm lucky enough to get a pleasant barista. Once they see me waiting there for awhile they get on it. Also the coffee is usually burnt, unfortunately.... read more

I had the hibiscus refresher because they were out of the other one. It was well-made, and wasn't too sweet. I actually came to do work because there are surprisingly few coffee shops open past 8pm on the Upper East Side. This place is open until 11pm, has some outlets, and a communal table that's well-lit. This will likely be my staple late-night working area. read more

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Skinny ice caramel macchiato 2nd cup of the morning Yup it's that kind of day!!!! COFFEE read more

Small yet busy site. The baristas are swift with order turnover but the space doesn't feel cozy... It's definitely more of a pit stop for snacks. read more

Quick service and simple queue, but somehow they gave me the wrong tea type the first time when I asked for a green iced tea (they gave me black). read more

Very very noisy very loud depressing rap music and the staff holding conversations from either side of the counter having to shout because the music is so loud, not relaxing! read more

I ordered a grande strawberry açaí with light ice and the barista didn't read the order carefully and he put a bunch of ice into the shaker and when he was pouring the drink into my cup he then realized that I asked for light ice. He just poured the drink into my cup knowing that it was only 3/4 filled without all the ice. He didn't even bother adding more of the strawberry juice into the cup to fill it up. I had to say something to another barista telling him that the cup isn't even filled. Excuse my language but I paid for a full cup of drink and not for 3/4 cup of drink with a shitload of ice... the barista who took care of my order didn't even give a shit. Very unsatisfied with the service. read more

Generally efficient - the line to order moves fast in the morning before 9am. However, waiting for a drink (even one that is easy to make - iced coffee, unsweetened, light ice) still takes longer than it would at Dunkin Donuts. read more

It's small but the staff appears friendly. It's not too far from Bloomingdale's so it's great after shopping. read more

Starbucks - Small but the staff are fast and efficient. - Coffee & Tea Near Me - New York, New York

This Starbucks is amazing!!!!!!!!!! The service is what makes it so amazing. Close to all of the different Starbucks locations have the same drinks and they taste the same- so I would say that they are mostly judged by customer service. I have been going here for over 3 years, and I have not had a complaint yet. All the employees are great (very nice) and they really are quick workers. When there is a long line, I know that it'll pass in a matter of seconds, and food and drinks are always received. I recommend this location to every New Yorker who is impatient (like me haha)! read more

This Starbucks is a power house! In and out with my Grande Pike on a weekday morning in under two minutes!

I have been here many times and John makes the best drinks in my opinion. Very sad that they don't have blackberry mojito this year. Being said that, they recommend me the peach tea lemonade in replace of my bmtl. It was decent. Staff is friendly. Line moved really quick today even when John was the only one making drinks. Will definitely be back! read more

Starbucks - New limited edition flavor: blackberries n creme - Coffee & Tea Near Me - New York, New York

Lack of seating. I ordered a sandwich and ate it standing up. There's like a 10 foot table with 7 steel chairs. 3 stools over by where they wait for their drinks. - All filled with electronic junkies. Idk what's up with these two giant radiator things on both sides of the sugar/milk station. read more

I ordered a small green tea latte and it came half full. Size small is pretty small already. Why did they even make it half full? It's almost like a sample drink that I had to pay for it. Just totally absurd. read more

Starbucks - HALF FULL. It came like this, but I paid for full price tho. - Coffee & Tea Near Me - New York, New York

Prettiest Starbucks in the area but very little seating. They have these window seats which are lovely and large but you're not going to cozy up with a stranger even in friendliest of cities and drink coffee on a cushy bench. I love it though. I'm glad they opened one I like though I never sit at Starbucks anymore in the city. Now I have WiFi in the apartment plus an iPhone 5. I used to hang out a lot 3 years ago at the 66th and 3rd, which has a lot of seating and chatty regulars. Still it's nice to have one within a block of Burger Heaven which serves bilge water passing for coffee. I only go to Burger Heaven at all for breakfast because I love the people who work there and the view is so nice. The Artisan sandwich is a nice cheap breakfast option now that Wrap 'n Run has closed for good. The fire/flood a few trips ago was so sad for the owner who still owns one up town in the high 70s. I miss my Caribbean smoothie and I don't think Starbucks smoothies are anything to write home about. Last week, I ordered a tall coffee (that's all I ever order at Starbucks other than the sandwiches) and there had to have been two tablespoons of coffee grounds at the bottom. I meant to keep the cup but threw it out and they replaced it without proof of purchase. I thought that was very nice. I might sit here with my laptop if there were anywhere to sit but the communal table is always jammed. This is like a commuter Starbucks but nicer inside. read more

This is a pretty cozy location. Cushion seating by the large windows, a large coffee bar area by the barista (nice concept), plenty of seating and lots of space overall. Lighting is not too bright or too dim, it works. Great place to relax with your drink and get some work done, reading catch up or meet up with friends. And the staff won't throw you out. read more