Not your typical Starbucks store. More of a drive through kiosk with a walk up window. The only reason I go there, is that it's close to where I live. The little counter outside, where the sugar and cream is, is always disgusting. Dried rings of spilt coffee and cream are always present. You do not want to put your lid down while fixing your beverage. read more

my husband gets our coffee from here every morning... the entire staff knows him and is uber friendly... its the exact taste as you would expect from any other starbucks... on the plus, its drive thru.... on the minus, there is always a huge line... read more

this is my neighborhood walkable starbucks. the staff is always friendly, they usually remember my dog and some even know my drink. they even made my dog a puppachino today which he just loved - i hope he doesn't remember and beg for one every time we walk over now! The only thing i'd say is its all outdoor seating, and there are only a handful of umbrellas so it can get quite hot out there in the summer months. Some awnings or more umbrellas would be nice. read more

My mom and I have been going to Starbucks for many years. She ordered her usual, a venti coffee frap w/ an extra shot. Neither she nor I could taste the extra shot. At first the girl wanted my mom to pay for another shot. Nope. Also my mocha frap was really light and when I tasted it I couldn't tell it was mocha. They had to remake that too. Ridiculous skimping, and the girl was complaining in the background. Note to manager: we won't be back if you keep skimping on the recipes! read more

sorry guys, love the coffeee but this place has the worst service of any starbucks in the valley.. the drive-thru is a joke, the walk up window is not much better.. there is no greater sin for a coffee house than to be out of coffee.. when this is 95% of your product ya damn well oughta have it hot and ready.. train'm up or clear them out.. read more

This Starbucks use to be good great customer service but over there last few months has gone really down hill. I went through the drive thru yesterday morning ordered and when I got to the window received the wrong drink. I let the lady LILY know that I had received the wrong one and she answered me with an attitude saying didn't you ask for Iced latte when I asked for a hot white mocha. After I told her no I asked for a hot drink she rolled her eyes and began making the correct drink a few seconds later she realized the drink I asked for was on the counter. Not only that but the other drink I ordered was just milk and caramel sauce.... I didn't realize that till I had already left but why pay so much money for a cup of coffee to not even receive the right drink order. read more

Jessica is the rudest employee at Starbucks, I have been coming there for years, basically since you have opened. Based on Jessica working there I will never come back to this Starbucks, she has never once said thank you, she hands you the drink so quickly that I have to be careful in does not spill on me. She seems totally bothered at the fact you are asking for something. She should not be working in customer service, I have made a complaint to corporate about her . She is making you lose customers, I will go elsewhere to get my coffee read more

Unbelievable, you try to walk in, there is no in. Walk all around, nothing. You need to stand outside in the hot sun. Welcome to Starbucks.

I am absolutely unsatisfied. I have never been so disrespected by a stranger. One of your employees thought it would cool to insult me before I drove away from the speaker at the drive-thru . If hes going to insult a customer. At least turn off the headset before doing it. Store number #9456 . I ordered a Chai tea latte iced. But I asked for no ice and he said he has to charge me two talls. I let him know that I did the same thing yesterday and the day before and I wasn't charged for it. He said he would do it for me this time . At this point his attitude changed. That's when I started to drive away and then I hear "Intresting bitch" Seriously? I kept my cool. I got my items which were the Chai tea with soy and two extra pumps of Chai. It was made wrong. No extra Chai. Regular milk. And my ham and swiss breakfast sandwich wasn't as warm. I paid 9 dollars for crap today. I will never go to this starbucks again. And I will have to drive an extra mile to find another starbucks where this starbucks is practically my neighbor. read more

I live right around the corner from the Saticoy location. For the last 8 years I have made several runs through their drive-thru (weekly) and have also held several meetings in their outdoor patio area. I've never been served the wrong drink (and I'm vegan, so I ask for specifics on every order), and I am treated exceptionally well every time I'm there. The staff tends to stay on long term (though I've been frequenting this location long enough to see several staff changes over time) and they quickly get to know me and treat me like a "regular". The line can sometimes circle out into the parking lot (hot summer days during rush hour) and rather than not caring, they always jump to speed up service and get us all in and out quickly, without the quality suffering. Always a smile at the window, always quick to find out information about nutrition values or ingredients, if you ask, and without coping an attitude. Simple a pleasant experience ever time I visit. The employees all appear to be very happy and to enjoy working with each other. read more

Drive thru service at night is ridiculously horrible!!! The woman working the drive thru window is one of the rudest starbucks workers I've ever encounted. SHE started to get rude after I tried to order a drink they apparently ran out of. If anyone should be upset it should be me! I didnt even say anything about it. I literally just said ok and ordered something else. I get that some customers can be difficult but that doesn't mean you can be rude to all of your customers. It wasn't even that busy. There were only 2 cars waiting for the drive thru window. I also feel like they should be just a little nicer especially when your store is the one missing product. Don't go here. Ever. read more

Still a good location. This place gets BUSY, so it may take a bit longer if they re five cars deep and 3 or 4 people in line in front of me. They do a good job during the busy morning rush, and again during the late afternoon rush. the condiment bar is perpetually clean and stocked full with all necessities, as is the space near their window, on the walk up side. I live nearby, and about a year ago, it wasn't the case. I go here WAY too much. They get our drinks correct 99 times out of 100, and I seldom see anyone else with a problem. The coffee is good. Never Get a crappy, or stale cup. I get carriers a couple times a week also, and they're always on point, meaning they don't need to be asked to provide sweetener and cream. Sounds easy? I constantly have other starbucks in other areas mess up the simple stuff. Several employees are friendly, professional and take the time to get to know the regulars. good group at "my starbucks".. read more

Giving the location one star because I was a little grossed out today. The girl that took our order at the walk up kept sneezing and scratching her nose with her fingers. I am not a Germaphobe but I counted at least 12 times while I was waiting that she scratched her runny nose with her fingers. Not once did I see her wash her hands. If she had been making the drinks I would've refused it. But she was only working the cash register. Maybe foodhandler training is not required for coffee shops, If not it should be. read more

What a great spot to get a cup a coffee, Vince. Is always in a good mode. Completely respectful and knows how to make a great cup of whatever order. Thanks Starbucks for having Vince. read more

To be completely honest, this starbucks is a joke. Every time i go here they always mess up my drink. I can order the simplest drink there and they still don't make it right. There's always too many workers working inside and they still don't know how to make a simple white mocha latte. i've ordered fraps from here too and they taste crappy. The workers always seem to be messing around too! I come to this starbucks because it is close to my work but i rather drive 10 mins away to another will and from now on i will. So i would recommend going to the one on reseda and vanowen. read more

I ordered a breakfast sandwich, out. Ordered a different one, this was after paying. Switched to a different one had to ask if price difference, guy at window had no idea. Had to ring in cash register to find out. Not very happy with service at this one. read more

The best Starbucks great to enjoy walk up to the window and sit outside! And there's a cold stones right next door as well so you can drive through and they get your ice cream or ice cream for your kids and relax for a bit read more

This Starbucks is da bomb. Friendly staff, nice calm environment, perfect to walk ot on the weekends for a cup o coffee. Please don't read too much into this review as I don't want this Starbucks to become TOO crowded... Just needed to give credit where credit is due. These guys do it right!!! read more