I know it's wrong to get to the store close to closing but wow. I get there at 11:40 and she tells me they're only doing online orders I proceed to do the online order and the website tells me they're closed. I wait in the drive thru and she tells me no orders at all. The time we spent talking it could've been done. If she and who ever she spoke should've asked all i wanted was a milkshake and fries. read more

Worst customer service ever, they take forever to get your order ready and they don't care about your time. I've place an order online and the order took like an hour to get ready and when I got there to pick it up they make you do the line at the drive thru even though you paid for the order already. Honesty they have to care more about customer time and try to fix this issue about online orders read more

Nah y'all bugging in these reviews they valid y'all haters not me tho stay up you think they wanna deal with y'all go home stop eating

Worst experience ever. Waited for almost an hour when there were only two people ahead of me. Multiple cars left but i was stuck in between cars. Worst service I have ever experienced by far read more

I don't know why I keep coming back to this place if the service is always so bad. Servers take 300 million years to finally acknowledge you but even though service inside is slow, dont even think about going through the drive thru lol. That's 30+ mins wasted on cold, soggy food. You could be the only car making the line and they still take forever. read more

Worst attention ever in the history of the steak and shakes. This place used to be one of the best places to eat in west Kendall Miami. But for some reason it just got contaminated with the "I don't care" position assumed by a lot of people in the food business here in Miami. It looked like I was painted in the wall or was invisible some how, it took for ever to get attended. While I was waiting, the Cust next to me that got in at the same time as me, got tired of waiting and left. It's sad cause, in other steak and shakes around Florida, except Miami, they're just wonderful in every aspect, from the moment they sit you till the moment they say good by to you read more

I love Steak 'n Shake but just thinking about the ridiculously horrible customer service and wait line in the drive through makes me think twice about going there! Every single time I go I have to wait 30-40 mins for my food. Mind you, my order is not complicated in any form, I order chicken tenders and fries for my daughter there's absolutely no reason why there's a 10 min wait JUST to get my order taken and when I finally get up to the window, they ask you to wait up front for your order. They really need to get their shit together and get organized or they are going to continue loosing business and customers! PS. This is my First yelp review. I had time to make an account, write this review, post it and my food STILL haven't gotten here- patiently waiting in front of Steak 'n Shake for my order. read more

Love this place, good quality food and well mannered servers. Don't know where all the negative reviews come from, but I've only had good experiences whenever I come here. read more

This is a grease spoon place tables were dirty silverware dirty the bathrooms were dirty We complain to the manager and she was super rude she did not care about our complaint the only good things about the Place are the Shakes never going back again also the fries were cold horrible experience read more

This is literally the slowest.....effin Steak & Shake EVVVVVVEEEERRRRR IN LIFE!!!!! If you don't mind waiting 30- 40 mins to even get through the drive thru go ahead but you will definitely shoot your self in the foot for it and its not always pipping hot when you receive food...so help me understand why it takes so long!!!!AVOID!!!!SERIOUS!!! read more

Steak ’n Shake - Burgers Near Me - Miami, Florida

If I could leave a 0 I would. I'm so upset because I was craving a Frisco Melt and of course not only did I have to wait like 15 mins for the food but THEY GAVE ME THE WRONG FUCKING ORDER. read more

This place deserve zero stars. Normally I do not write bad reviews. I have given this place plenty of chances to redeem themselves but each time I come to this place, the service is so bad. Really bad!!!!!! The moment you want walk in, you are waiting in the front door for 15-30 minutes while you have waiters and waitresses walking by the front door serving other people. They do not have the audacity to even greet you or tell you "give me a few minutes I will attend you shortly". None of that... what gets me upset is they see the door piling up with people waiting, they make eye contact with you, and don't say a damn word. They keep going. Even the cashier who is facing directly at the front door does not say a word. You can look around and there are plenty of tables empty. I just do not get it.Tonight I waiting 30 minutes to be seated. I waited another 15 minutes for some kid to take my order. Order placed. 30 minutes later I received the food, but no milkshakes. While I was eating my food, I had to witness the kid who took my order, just joking around with the other waiters and a customer who happened to be a friend of his just talking right in front of our table while we are STILL waiting for our milkshakes. Our waiter walked by our table 17 times (yes I counted) and not one time did he ask how was our food or tell us our milkshakes will be ready soon. Meanwhile all this going on, somebody apparently dropped a plastic cup (the ones they serve the water and soft drinks) and rolled from the back of the restaurant to almost the front door. So what did they do with that cup? They picked it up and placed it right where the other cups were. At that point, enough is enough. I called my waiter and asked for the check. He gave me the check and I asked him where are my damn shakes? I have been waiting 45 minutes. He says, let me go tell them to make it for you. I told him, no. Remove the damn shakes from my bill. I'm leaving. Went to the front, paid for the food we ate which came out to 8 dollars. Next, I am going to write a letter to corporate. This place really needs a change in management and also need to teach these young kid waiters and waitress some customer service. Someone from Corporate really needs come pay this restaurant a visit and see this place in action. It is terrible. Just terrible! read more

Walked in on Saturday evening (11/3) and it smelled like absolute crap. The entire time we were there we could smell how nasty it was. The service is whatever and the place was just disgusting. Dirty gloves on the floor and etc. Honestly, we only stayed for the shakes and because we drove really far, but we were highly disappointed. read more

I am always in the mood for a good burger. What is even better is a good burger and shake. Thankfully, Steak n' Shake aims to give customers just that. Sadly, this location does not completely fulfill that aim. Simply put, the dishes and service are just underwhelming. Customers would usually expect a lot from fast food restaurants so they can be impressed, but they should expect twice that amount from this Steak n' Shake location. The staff at this Steak n' Shake location is cooperative with the customers, and communicates with them well. Should the food take long to prepare, the staff lets customers know how the food is coming along before it is ready. However, there was one waitress I had in the past few visits: I do not remember her name, yet even if I did, I prefer not to say it. During every one of those past visits, she failed to show any sign of enjoyment of her job - from when she greets me, to when I would pay her at the register. There were also a few instances when my waiters would fail to ask if I wanted to eat anything else, and merely hand me a check. One time, they gave me a check before I told them that I wanted a parfait after I finished my main course. I have no complaints about food preparation and my orders reaching my table: they come in fairly quickly - ten minutes at most for them to make my orders. The food, while tasty, would sometimes feel bareboned or undercooked. One time, I ordered a Mushroom Swiss Burger, but the bun was a bit to sticky to touch, and tasted like it was steamed instead of baked. I prefer my hamburger buns fluffy and soft rather than a bit wet. The shoestring fries, while less savory than other restaurants around town, are crisp and fun to eat by the bunch. It is best to eat these kinds of fries with a fork. While the prices are reasonable, they do not excuse how underwhelming the dishes are upon taste. One time, I had all-you-can-eat pancakes for $3.99. Again, the pancakes are tasty like the other dishes served, but the pancakes are not fluffy as those at IHOP or Denny's. They came served in a droopy stack, and taste more mushy than fluffy. On a lighter note, the hash browns came served nice and warm. So did my Sausage, Egg n' Cheese Biscuit Sandwich. I am not a big fan of my biscuits of having a slight crunch to them, but I did not mind it in the biscuit sandwich I had. However, when it comes to their sweeter dishes and options, Steak n' Shake rarely disappoints. Such can be said for their milkshakes, which is one of the restaurant chain's signature offerings. Along with classic milkshake flavors, Steak n' Shake milkshakes come in several kinds of blends, including Peanut Butter Cup and Cookies n' Cream. The milkshakes are filled to the brim - sometimes with a little left over served in a separate cup. More importantly, they are thick and creamy, well-blended and fun to drink. Also, the parfait I had at this joint was tart and refreshing, and it gave me more bang for my buck. In fact, Steak n' Shake parfaits are the same price as, but twice the size of McDonald's parfaits. Plus, Steak n' Shake parfaits fill up glasses just enough so that nothing spills over when you dip your spoon in. The ice cream sundae, on the other hand, was served during one of my past visits with lukewarm chocolate syrup between the scoops. I expected the chocolate syrup to be a bit warmer to accentuate the contrast between itself and the cold ice cream. The sundae tasted great, nonetheless. Steak n' Shake is a cool place to sit down and eat, but it is not on par as what a good restaurant should be, in terms of dishes served and dining experience. I would not highly recommend this restaurant as one of the best places to eat in Miami; you are better off eating someplace else. As for me, I am willing to give the restaurant another chance every time I visit. The next time I do, I expect spot-on dishes and a more pleasant sit-down experience. read more

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The staff here is great, but the food could be a lot better. It's perfect if you need a spot to eat ate night, for quick food and yummy shakes. What I DO enjoy, is, you could either dine in, or use the drive-thru. read more

Steak ’n Shake - Burgers Near Me - Miami, Florida

I have come here two times and the both times that I have come the service is HORRIBLE they take way to long to make a simple burger I don't understand why but it's always like this I'm over it they are not getting a third chance. read more

First I will start by saying I waited 41 minutes to receive my food. Second no one even came to the window to let me know my order was being made. I asked for extra Butterfinger topping and I did not get it. I came here about 2 years ago and it reminded why I never came back. read more

I seriously don't understand how there's still a 2 star rating. I've been living in a neighborhood close to Steak n' Shake for about 10 years, so Steak n' Shake was a place we HAD to try out. From experience, this place is NOT the place to go to. HORRIBLE. If you're here, contemplating whether or not to go, DON'T. IT IS NOT WORTH IT. Skinny, soggy fries and a dirty, busted up ambiance are one of the few things wrong with the place. There's also their greasy ass burgers, and I know burgers aren't exactly the non-greasy type, but they hand it to you like you gotta wrong out the excess grease and ask for another bottom bun because it soaks up all that grease. There's also their staff who are severely unprofessional, there is a video going around of some of them fist fighting in the kitchen, for Christ's sake. I guess they kind of make it up with their shakes? Well, when you FINALY get one after waiting a grueling 30 minutes or so. If you go through their "speedy" drive thru, make sure to buy food somewhere else while you're waiting for your food. You should also call your mechanic to fix ALL the issues with your car. You'll have more than enough time. read more

For our family this is the place to visit every few months. The food is cheap, the service is always adequate, and the food is always tasty. They have one of the cheapest shakes in town, and they taste great. You can't beat their prices on the shakes, especially for the size. And if you have their coupons you can get a shake free with the purchase of another! I recommend downloading their app if you go there often. You get your tab reduced further, which makes going there even more of a bargain! read more

Service is awesome, The waitress Heidy is the best the food is always delicious and fast. Prices are good cheap and great quality! I love their shakes Birthday cake is my favorite. I always come to this location and leave happy and very satisfied. I definitely recommend this place very family friendly. read more

Steak ’n Shake - Nutella and butterfingers shake and 2 bacon lovers combos - Burgers Near Me - Miami, Florida

they take forever for orders they dont have good costumer service i order an 1 h ago and atill my order wasnt ready they are not aware of what i order and workers are laughing and talking and doing their job super slow the food is good but workers are not read more

Eek? Methinks heck nah! I went to a car meet that took place outside of this restaurant. Out of curiosity Stepped in and looked at the restaurant. I had plenty of time to look around and even count the tiles because of how long they took to even acknowledge my presence. Perhaps I should make the first move I thought, so I walked up to the high chaired spot in front of the grill and waited there for someone to at least notice me. Nothing. Rude service. I left because I got tired of waiting around for 6 minutes and being passed by employees and not spoken to. I later returned almost two hours later and only then was I sat down. Perhaps they underwent some sort of redemption in my absence? NOPE! They took at least 10 minutes to figure out that I was there. When I made my order the power went out so I never even got my milkshake that shouldn't have taken more than 5 minutes to prepare. What a wonderful experience.... I got to thoroughly count the tiles at the restaurant, give me plenty of time to reflect on my life, and got to experience the end of the world without my damn milkshake. read more

This is just too heavy. And the only non-heavy part is the fries. The fries here are tiny and generally cold. I've tried this place twice, for a burger and for chicken fingers part of their 4 for under $4 meals (not including taxes) The drive through takes forever and the quality isn't good enough to not bunch in fast food. Overpriced, slow, fast food... not really worth it. read more

Similar to Johnny Rockets, this restaurant seems to attract a younger crowd of undertipping high school teens who like to put condiments in each others drinks when one gets up to use the restroom, and leave once they've done a fine job in spilling and smearing everything they ordered all over the table. The only reason I'm generously giving them 3 stars is because the milkshakes are delicious. They have a wide variety of flavors (Chocolate, vanilla, strawberry, banana, ,mint, cookies & cream, peanut butter, Cookie dough, M&M's,....etc) If you're lucky and theres no one in the drive thru, then God loves you. If not, I recommend walking inside and ordering your shake TO GO. read more

Steak n Shake.... There are things I love, and things that I don't quite like. For starters, there ARE reasons to come here. And these reasons keep me going back, year after year. 1. skinny fries - while they are skinny, they won't keep you skinny. But they sure are tasty! 2. shakes - they constantly update and change them, from malt to cheesecake to turtle sundae shake, I can't say no when the craving comes. 3. sit down fast-food - sometimes you want a cheap meal with the diner experience. This includes some entertainment at times, like our last visit, with the waitresses bickering about who was helping more, as well as being short staffed and watching them run around crazily. 4. The burgers are quite yummy from what I recall, my favorite was the Frisco Melt. Now, being a vegetarian, I opted for the grilled cheese with frisco sauce and added mushrooms - very, very accomodating. I like. So no it isn't healthy, no it isn't the ideal romantic dinner date, but the bill will make you happy, and the food will please you enough. read more

So everytime ive gone to this steak n shake (as a sit down) ive never had a good experience. -They wouldn't serve us breakfast at 10:30 - when clearly stated breakfast ends at 11. Its not hard to crack an egg and make some toast. -They've messed up our check- and fought us on it -They've messed up our order- and fought us on it. The food is acceptable but nothing fantastic. I can get a burger at the golden arches and be equally satisfied for cheaper. If you like cheese fries, i suggest to pass on them here, unless you like fake cheese spread on your fries. The only thing going for this steak n shake (and what saved it from 1 star despair) is that is has a drive through and the only thing i get from the drive through is a milk shake and that they have never messed up, even with their bazillion flavors/makes/models of shakes. They will make it extra thick if requested, but be careful because it is really thick! OH and speaking of flavors of shakes...if you like candy banana flavor (or as i like to call it fake banana flavor) then you would love their banana shake if not don't try it. Cookie dough is completely recommended though! read more

So of course what we ALL do best after a night out drinking... we get the MUNCHIESS ... needless to say the only thing that is open at 2am - 3am is fast-food restaurants and this place. Where do I start ... Walking into the restaurant, from the outside it looks very deceiving it looks like a nice family social gathering with beautiful decor in the inside, BULL**** once you walk in totally different.. The floor is nasty, sticky and dirty, the people that dine in there... they were drunk as we were but they were acting very trashy and stank like crap. I mean they were only 3 tables being occupied and it took us 10 minutes just to get the menu, and our drinks. The table was nasty and smelled like old rag, the menu had smudges of soda, and milk shake. The server finally came to us and she was cool .. I give them that, you can tell she was tired and pissed.. I DON'T BLAME HER with the douche-bags that were in there making a mess and eating like pigs. So anyways we ordered our food... and please TRUST ME WHEN I TELL YOU IT WAS BAD ... AND WHEN I MEAN BAD .... I MEAN BAD. The 3D Burger Melt looked like a heart attack, looking at our food gave me heart palpitations... my friends ordered chocolate brownie milk shake i believe... my God.. that thing was so high in sugar, and chocolate that if anyone that was diabetic ate that would immediately go into a shock. I took one scoop of ice cream and it was like a competition in taste between sugar and chocolate.. I knew this place was junk food central so i tried to watch what i ate.. so i ordered the Spicy Chicken Sandwich and took of the bread.. the chicken wasn't spicy... at ALL in matter of fact.. it was but like a small piece of the chicken was spicy, the french fries were stale .. nasty stale... The following all 5 of my friends that went with me to eat here reported some type of nausea, diarrhea, and dizziness lol.. Do I recommend this place... It depends on who the person is. If you love eating nasty junk food, and your body has the metabolism some of us wish we had that you can eat a horse and still not gain a pound.. then YES come here and eat everything you want. But if you're like me, that if you so much eat a burger you can 10lbs, or like those who are watching their figure and health... noooo way... stay AWAY go to the 7-11 across the street and BUY A BANANA... read more

Steak ’n Shake - 3D steak burger - Burgers Near Me - Miami, Florida

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Never ever go through the drive up you'll sure be waiting at least 15-20 minutes. I made the mistake to go through it for a second time and after 20 minutes had to go inside and pressed for my food only Togo back for my drink. Worst customer service. They simply don't care and don't make an effort. Awful experience!!! Get it together people! read more

The poor-man's burgers and fries. The bad lighting and weird smells make this place seem like an eatery that would be found in a hospital in the worst parts of central Europe. If you're going to put this amount of calories in your body, then make them count with some other amazing burger joints in Miami. read more

Cheaper than McDonnals, better quality than McDonnals. Very large shake varieties. Service there is great but they always tend to be understaffed so they can be a little slow but still attentive. Their fries are my weakness. *the drive thru does take a pretty long time, but you have to remember that you're getting what you pay for(it's worth the wait)* read more

My god. This is the WORST restaurant I have ever visited. I had been a couple times, and each had been progressively worse than the last, but today was just over the top. I would love to meet the establishment's management so I can spit in their face for all their 3 employees at that are forced to work the graveyard shifts. 3 people run the restaurant. One cook, a server and a person who works the drive thru. Let me tell you my story and it'll shine some light on my experience. I walked in, excited about a late night meal... Little did I know it would end up becoming this nightmare. I stepped in, and the bent over "Please wait to be seated" was the only greeting we received for roughly 10 minutes. The floor was BLACK. Disgusting. I almost slipped during the 10 minutes I was waiting to be seated. Finally, the poor server comes up to us, seats us and warns us that there is about a 25 minute wait on shakes, and that he would be right back because the table behind us had been waiting that time. I looked around, and the 3 other tables being helped looked furious. He left, so my friends and I began chatting. I looked at the time: 2:08 a.m. There was dirty tables everywhere... Employees didn't seem to care about anything, and the drive thru line was absurd, even with people leaving. 10 minutes passed. Not a single visit. 15 minutes later, the shakes for the furious table behind us came out. Not even a visit to ask if we wanted drinks. 20 minutes. 25 minutes. 30 minutes. Not even a water! Nothing. Zip. Zero. Nada. At this point, I was furious. I looked over, and our server was taking his sweet ass time, walking around doing NOTHING. Another man around us got up, and yelled "I feel bad for the servers tip, but F**K THIS PLACE. The service is awful" and left. I feel the same way. My group and I proceeded to do the same and left. Without food. Without water, nothing. Moral of the story... I wouldn't recommend this place to my worst enemy. Steak and Shake will never receive a visit from me ever again. I suggest you do the same. Need a late night meal? Go to Denny's or something. Never again. read more

The service at this Steak 'n Shake was probably the best I've had at any! Our server was very friendly, attentive and personable. She realized a mistake before even setting the food on the table and was quick to fix it. Not all service was great there though, I was evesdropping (I didn't have to try too hard though, it was pretty public!) on a conversation between a young hostess and her friends that I would have rather not heard...especially over my meal. Speaking of my meal...the fries are one of the signature sides and after raving about them to my steak 'n shake virgin friend, I was a bit disappointed in their pale color and cold temperature! Nonetheless, the chicken fingers were great and the shake = A+ (How can you really go wrong though?!) IAll of that being said however, t's definitely not worth my drive across town... read more

Wanna eat cheap and have a hankering for burgers, fries and shakes? Well head on over to Steak 'n Shake and try one of their 4 meals for $4.00! What a deal! Also go between 2PM and 4Pm and it's Shake Happy Hour! All drinks half price! Not a bad deal at all! Miami Guy Here! read more

My first time here an the food is amazing , Jacob our server make our visit amazing , coming back definitely again ! Love it ! read more

Horrible is an understatement. A bunch of young kids working there. They avoid cleaning tables and taking orders by going to the back kitchen coming back out and circling back again. We waited over an hour for the food and that's only because one of the girls saw us waiting so long and took our order even though we were not in her section (lucky us) just to get served some mediocre burgers. We definitely won't be eating here again, it's not the same as it was a few years ago. read more

Steak ’n Shake - This is the egg I was served on my Prince of Royal egg burger - Burgers Near Me - Miami, Florida

Came to the drive thru this busy Halloween night at 12:30AM, placed my order and from the start where the lady took my order amazing customer service. Super kind, attentive and no attitude when asking for extra sauce. This is not homestead I can tell you that. I wish I can give 6 stars! read more

Steak ’n Shake - Burgers Near Me - Miami, Florida

My boyfriend and I used to have an obsession with steak and shake. Lately, our visits have been much less frequent. There service lately has been beyond slacking. The restaurant doesn't even have to be full for the service to be slow. The waiter or waitresses seem over worked and over stressed, making them want to do their jobs less and less. Half the time our food takes so long that it either comes out cold or the wrong order completely. When you let them know your order was wrong they do correct it or give you something complimentary, but it doesn't stop the disappointment knowing that this restaurant used to be my favorite spot. They certainly need to hire more people. If they had a larger staff then maybe their tables would be cleaned, allowing them to sit the entire restaurant to capacity, rather than having people leave because they no longer want to wait. My worst experience there was having to wait 2 hours to even get my drinks, by the time my food got there we were getting ready to walk out the door. The waiter was so upset that he DEMANDED that we pay for the meal since it had already been made. Needless to say we spoke to the manager. Got a complementary meal, because it was coming out of our waiters check. He was so upset he threw a tantrum and started breaking plates in the back of the kitchen. Haven't seen him there since. read more

I gave them three stars because I've been going to this location for 23 years, and I was a huge fan. But recently, they've been cutting their burgers in half and trying to pass them off as two patties. It's very disappointing and it's a waste of money. I went in and asked him to fix my order. He came back with my burger, and the patty was still cut in half. It's not the first time my husband and I have had this issue. I paid $6.09 for them to cut a patty in half. A single burger patty costs $3.79. read more

If you have the time to wait 8 days for a milk shake at the drive thru - this is the place for you. I agree when others say that the food is greasy! You will leave here and need to go up 3 pant sizes and your still feel hungry! I would skip this place. Who want's baby fries - not me!! read more

So every time I come here it seems like the service gets slower and slower. I have no idea why in the world it takes 20-30 minutes to make a burger but here it seems like the average wait time is half an hour. Not even the awesome milkshakes make up for the horror that is this eternal wait for lukewarm burgers. I'm currently sitting in a booth at the restaurant and I can assure you that I am NOT the only unhappy customer. By the looks of it either their cook or their wait staff is completely lost. This will be the last time I come here. read more