I am here at the restaurant as i am writing this comment. i came in there was no one to take my order waited for about 30 min so someone could take my order to start of, then i waited an extra 50min to get my food which was a burger and fries and one shake. They gave me my food but i had to wait another 39min just for a SHAKE! The manager looked like she just woke up. Everyone seem to be on drugs or something they are very very slow and rude when taking the order. A lot of people just decided to leave instead of waiting some were super mad and where yelling at them honestly worst experience meanwhile I was dying of hunger. read more

Steak ’n Shake - They never change their gloves literally - American Near Me - Sunrise, Florida

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The workers here don't care. I'm surprised they even show up to work. They take forever and ignore you if you ask for help.

I'm not exaggerating, it took us 45 minutes to get our food. It's not even half full in here. And it looks like they've never mopped the floor read more

My go to place when I am craving an Orange Freeze. I don't usually order food here, and every time I go I swear I'm going to try a different flavor shake, but I never do. But seriously - the Orange Freeze is an orange creamcicle you can drink - just fantastic. Just bring your patience and if you see the drive through line winding around the building, maybe try again another time as that will be a very long backup and wait. Try a weeknight or lunch time for short waits and better service. I hate to say this part...but I think they need to rebait their rodent traps or contact an exterminator - we were "entertained" by a rat running around the outside drive through area while we were waiting to order about 2 weeks ago and bailed both due to being grossed out and the long line/wait. I know it's Florida and pests are all around outside, but it's not what you want to see running around along the wall of the building right before you order. read more

I never ever leave bad reviews but this is my first. I've never waited so long for food in my life. The people here are so nonchalant in everything they do. The worst service I think I've ever had. Again I never leave bad reviews but this was insane. read more

I love the milkshakes here but not sure I'd be back. Staff was pleasant enough but I purchased 2 cookies while I waited for shakes to be made and when I went to watch the young associate take them out of the case, there were ants crawling all around and in them. I told the girl oh I don't want those, there's ants everywhere and without missing a beat the girl at the register heard the conversation and started a transaction to return my money saying "here, let me give you your money back" I said thank you and asked for the manager who calmly came over apologized and watch her young associate dump the tray of cookies and put the tray back in the case. The manager said, "that has to be washed" & the associate said "oh yeah". To me, this untidiness seems to be commonplace here - no one batted an eye at critters in the food. Backing up a bit I was agitated that there was a Sygma food delivery truck in the drive thru when all I wanted was to pick up 2 shakes BUT now I'm glad I was forced to come inside - otherwise I might be having extra protein tonight. The manager was kind enough to go to the back and bring me, gratis, another chocolate-chip cookie but at first I was extremely hesitant to eat it. Overall this place does not look tidy nor well kept and wreaks of grease - reason why I only get shakes here. But now I'm wondering if there are insects in their milkshake powders or in the crumbled Oreo cookies and one can't tell the difference. Eeek!! read more

Steak ’n Shake - Food truck blocking drive-thru -causing me to go inside and discover ants in the cookies case!! Phew! - American Near Me - Sunrise, Florida

Wow, in and out for under $7 including tip for lunch! Cannot beat that and the food was great with friendly, fast servers. After reading some of the other reviews I wanted to add another detail - I visited at about 3:00pm on a Friday -no rush hour yet, outside of any major events at BB&T Center which I'm sure jams the place place up! I had a nice experience. read more

Steak ’n Shake - Delicious and super price! - American Near Me - Sunrise, Florida

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If you can't simple direction "1 coke and 2 water" and "no whipped cream for milkshake" , and only thing you can do when you have to do as directed is to say "UGH" out loud then start yelling at the chef, so the customer can hear that you are upset(?) then just stay home. Get some education, learn to take VERY simple direction, and don't ruin other people's restaurant business. Thanks for the melted milkshake as well. You thought we will just let this go when we wasted our time waiting for you working slow? This is what you get for not working properly :) read more

Steak ’n Shake - American Near Me - Sunrise, Florida

My first experience here & my last one!!! First of all let me just start by writing how I spent an HOUR in the drive thru.. No really an hour. I literally took a nap and when I woke up.. my boyfriend was ordering. The girl had a horrible attitude (Maybe because her headset was broken and we had to repeat our order like 5 times). BUT never an excuse to be nasty to a customer. And to top it all off when my boyfriend asked for a side of grilled onions she said "we don't do that". When he explained he gets them all the time she said "I said we don't do that". So yeah first and last time for me. read more

Bad service. Employees were rude. Coffee and food were good but they used to have refills on coffee. Now they just look at you like you are crazy. read more

This is what paying $15 an hour for fast food restaurants gets you, no more waitresses serving you your food. You have to make your own order through a Kiosk and wait for them to call your number. Go pick it up from the front counter and get your own beverage from the fountain machine. Asked for a sweet tea and was told this is all we have left. Food was good but customer service is horrible. While I was there a lady came in from the drive thru complaining that she ordered two combo meals and only had 1 ketchup package in the bag for 2 large fries. Come on Steak N Shake, TIGHTEN UP. Is this what $15 an hour gets us now????? No thanks, Don't try to fix it if it wasn't broken read more

Steak ’n Shake - This is what paying employees $15 an hour does for you. - American Near Me - Sunrise, Florida

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STAY AS FAR AWAY FROM THIS PLACE AS POSSIBLE!! If I could give this Steak 'n Shake a zero I would. What an awful place. This is not the Steak 'n Shake you know and love. This location is managed terribly if it's managed at all because the employees barely do their jobs. Corporate would be appalled. If it's a franchise the owners should have the place taken away from them. The employees at this location are lazy, unapproachable and unhelpful. Our food took forever. Finally went up to the counter to inquire and it was all just sitting there waiting. Not one of them told us it was ready. Just hid in the back laughing and chattering away with one another. I ordered an extra chicken tender and had to point that out otherwise it would not have been given to me even though it was on my order. Ordered a shake but the shake machine was down. Which is ridiculous; "shake" is in the name! The machine should be serviced & cleaned before opening so customers can buy what Steak 'n Shake is known for!! One of the girls came out to tell me after I payed for it even though they saw us when we come in and pointed us to the self service machine to place our order when I wanted to place the order with one of them. Not sure why she didn't just tell me then they had no shakes. I asked her for a credit but all she offered me was a soft drink instead. Shakes are more expensive than soft drinks. If I was able to place the order with a human rather than service myself by placing my order with a machine I would have known and not ordered it. My son ordered a soft drink but the self service drink machine would not scan the drink ticket so he could not get his drink. The girl was standing right there, made eye contact with me and heard! us struggling but offered no help. She just walked away. He had to drink water. Went to try and get a credit for it all but was not able to because the girls were way in the back avoiding customers, doing as little as possible, being lazy. I literally could have gone behind the counter because they vanished all the time and cooked my own food and probably cooked it better. The entire location was filthy and the bathrooms looked and smelled like they belonged at a turnpike gas station. Putrid! Do yourself a favor and go somewhere else. read more

They never answer their phone and occasionally mess up orders. Would highly recommend double checking your food when ordering to go.

Customer service is not good at all. I have been ignored countless times, the last few times I've been there it's been 20-35 minutes for a 2 burger meal with very few people in the restaurant. Although there's 4-5 people working there read more

This location is unbelievably slow. 10+ minutes behind one car, only to get a "please wait a minute" at the speaker, followed by another 15 minute wait. I literally could've gone to a restaurant, sat down, ordered, and ate in the time it took to get a meal at this "drive through". It literally took nearly 40 minutes to get my food, again, in a drive through. And the fries weren't even hot! I didn't even have the patience to wait for more. Throw in the fact that the employees inside were moving with the least amount of urgency I've ever seen and you've got an all-around terrible experience. Hire employees that actually want to work or get better management. read more

Worst service EVER!!! Under staffed, waitresses don't know their food items. Everyone runs like chickens with no head and at the and they do not bring everything we ordered. 35min wait for a Shake ?????? HoRRiBLe never going back to that place. read more

I bought lunch at this place only to know that when I received my order the burger was cold. It seemed as if you took a burger out of the freezer and put it in the microwave. I will not be coming here ever again. I don't recommend anyone to go there. It's not fresh food. Who knows probably from days ago. Nasty. Steak and shake. What a shame. read more

Steak ’n Shake - Disgusting. - American Near Me - Sunrise, Florida

Más de una hora tardaron en darme mi comida, la comida no era mala, pero no vale la espera de más de una hora.

Pros: Awesome location in a Walmart plaza by sawgrass mall, extremely affordable prices whether to grab lunch or late night food, 24 hours open and amazing food. Their milkshakes are always on point. They feature some holiday milkshakes like eggnog and red velvet but my favorite is cookies and cream. They have happy hour where their milkshakes are half off. Lastly, the reason why I mainly come to steak n shake is the FRISCO MELT. It is sweet fried meaty goodness!!! I love it so much that I ALWAYS order this whenever I come to steak n shake and no, I don't bother to look at the menu ever. Cons: This place gets crowded mostly on Sundays! So many families come here on Sunday. Service? Hmm hit or miss. Sometimes you get good ones, sometimes you get ones that don't care. Is it super duper clean? No it has more or less the same cleanliness as other fast food chains. But seriously don't let the cons scare you. I go here so many times. I come here for the food, for my Frisco melt and junior sized cookies and cream milkshake. This location never disappoints in taste. I've gone to other steak n shakes and they can mess up. The cons are bearable. I recommend Frisco melt, cookies and cream milkshake and delicious fries! read more

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Nothing special about the food. Burger and cheese fries were mediocre at best. One of the bacon strips on my burger looked very questionable. It didn't resemble bacon at all. I was honestly scared to eat it, so I didn't. But the other strips were fine. Their "steak burgers" are very thin, a little on the overcooked side and flavorless. But for $3.99 for a burger and fries, I don't mind. The fries are the really skinny kind, which some people may or may not like. I didn't get a shake, because I didn't want to spend too much money. I had already paid a fortune for parking at Sun Life stadium earlier but that's a whole different story for another time. I really enjoyed their shakes in the past, especially side by side Strawberry and Vanilla. After I got the bill, I regretted not getting one, because I found out I got half off my soda when I got the bill. Apparently, they have happy hour specials with half priced drinks and shakes from 2-4 am and 2-4 pm. I would have appreciated someone telling me in the beginning or have them advertise it better. Oh well.. I choose to dine-in, because the drive thru line was really long. While it took awhile to be acknowledged and seated, service was great. Our waitress was very friendly and attentive despite being extremely understaffed. A lot of the tables had not been cleaned up--still had uneaten food or trash. But like I said they were very understaffed for the busy 2 am crowd. I would give it 2 stars for food, 3 stars for service and 4 stars for their pricing and convenience. It matched my expectations and previous experiences I have had at this and another Steak and Shake before. If you come here with fast food quality expectations you will see it is on par with its competitors. I prefer McDonald's or Wendy's food, but I will continue to come back occasionaly for late night trips. And get the shake next time as that's the best thing on their menu!. read more

Steak ’n Shake - Single burger with fries $3.99- a little extra for the cheese - American Near Me - Sunrise, Florida

2.5 stars if I could be completely honest. Ok, so I love/hate this place. I love that everything is so cheap and I can pig out like crazy and spend less than ten bucks (tip included), but the service man, the service is not that great. It takes longer to be seated than it does to eat your meal. Sometimes you get s decent waitress who won't look at you completely twisted when you ask her questions about the meal. The food is always good, duh, who doesn't love s burger and chocolate shake? The food always gives you a stomach ache the next day but whatever. I will never stop going but probably will never stop complaining about its annoyances either. As long as I can get a burger and fries for four dollars I'm good to go. Happy eating. read more

Management is terrible. Very slow service, especially the drive-thru. Please don't go here, I sure won't be coming here ever again.

I got the frisco melt and a Oreo cookies and cream milkshake. My melt was delicious and was brought out pretty quickly! The melt came with fries which were pretty good-- not the best but still good. The Oreo cookies and cream shake was yummy, it has the perfect amount of cookies in it and was secretly portioned! My fiancé got a royal burger which came with a fried egg in it and bacon, he loved it and said it was delicious. He got his fries with Cajun seasoning which he said was pretty good and I have to say I agree, definitely worth trying! They weren't spicy or anything! He got a chocolate milkshake which he said was great! Overall the service was great and our server was sweet. I would definitely go back, great prices, great food, great service, and open super late too (if you're feeling hungry late at night). read more

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Worst customer service EVER. They made a mistake with my order and I had to drive all the way back to the store. They don't answer the phone. The Manager, Oreo, didn't even give me a "sorry" and acted as if giving me the burger they forgot to include was a favor. If you enjoy being mistreated, come to the steak and shake in sawgrass. Otherwise stay away. read more

I had to grab a quick bite to eat. I don't usually eat burgers but there weren't many choices in the area I wanted to eat. I had the garlic burger combo with the unsweetened ice tea. The ice tea was one of the best I had for a long time. It was super brisk which it is a rarity. The burger was a little greasy but as much it was not overpowering and I could not taste the garlic. It was still better than most places. The fries were close to perfect if it didn't have a tad too much salt. read more

HORRIBLE EXPERIENCE , this place is trash. Costumer service is really bad. The hamburger only had lettuce and tomato because they didn't have pickles, ketchup, onions and it took forever , not even whipped cream for the shake. The bathrooms are disgusting , and everything tasted horrible. read more

I'm not sure why all the back reviews it seems most of them are complaining about the time it takes these burgers are made fresh hot off the grill and never Frozen they're worth the extra wait if you don't have a few extra minutes this is not the place to go but if you do excellent burger fries lots of sauces to complement the meal and best of all A1 sauce at every table we go about once a week and you cannot beat the prices read more

Steak ’n Shake - Lots of fresh made burgers - American Near Me - Sunrise, Florida

We never received our food after an hour and the grill person was facetimimg all the time, we had to leave.

The corporation's slogan "Famous for Steakburgers" refers to its most prominent food item, the "Steakburger", so called because it was originally made from a mixture that included T-bone, sirloin, and round steaks. Steak 'n Shake restaurants are operated by Steak 'n Shake Operations, Inc., a wholly owned subsidiary of Biglari Holdings Inc., located in San Antonio, Texas. As of August 2014, the company operates more than 500 restaurants in 29 states, including about 100 franchised locations.[3] The company has announced plans to increase the number of locations both in the United States and elsewhere and it's not bad food if you need a quick fix at 5:00a.m. Try the chili n dogs as well. Good seating and the hostesses are normally nice as are the waitrons. read more

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Nice clean place, friendly and efficient staff. The burgers were good and the chocolate shake was thick.

Good prices for inexpensive fast food. Sat at the counter. little language barrier with the waiter who was clearly trying his best and had a good attitude. Several people checked on us throughout the meal to make sure everything was satisfactory. Our only real objection was that the waitress workstation floor was quite messy for the entire time we were there. And though the restaurant was busy the opportunity to clean it existed. One waitress walking through the station got a receipt from the floor stuck on her foot which she scraped off and kicked it back into the workstation area. I took a picture of the area, went to pay my bill and when I came back the workstation was clean. I guess the staff noticed the customer was paying attention to the conditions and took initiative to clean up. Also I did notice that the manager was very proactive and busy handling many things in the restaurants. From seeding patrons two checking on them to getting food orders out. Tracy read more

Steak ’n Shake - Should have taken a picture of after they cleaned it up also. - American Near Me - Sunrise, Florida

Steak 'n Shake is one of America's favorite fast food restaurants, house of the famous streak burgers. Although is one of my #1 places to kill my burger craving, coming to this location makes me want to change my habits, maybe hit a good Wendy's burger too. Service was horrible, servers just talking behind the counter while people is starving. I waited for almost 30mnts before getting my food on the table. If you are thinking on coming here and eat a good old fashion burger, make sure to grab a snack for the long wait. read more

Steak ’n Shake - Empty ... For the past 30mnts now - American Near Me - Sunrise, Florida

Thought we'd buzz in and out but no. Horrible service. Drive through is more like pay and park. Probably quicker to go inside.

Horrible service literally the worst. They're are so slow at getting your order. Just don't come here.

Average fast food.Only come here for the milk shakes.Service is good but the line to order is always long..Fresh food nice location

There was pubic hair in our food. The manager seemed nonchalant and just said "Sorry OK they will issue a credit" read more

Steak ’n Shake - The was hair in our food. Enough said. - American Near Me - Sunrise, Florida

It's really too bad that this artery clogging garbage is so damn delicious cause I would love to never spend a dime here again. It's been a running joke among my friends to set a timer to see how long it takes to order and get your food. 17, 19, 21 minutes usually. But my most recent visit was a new record: 30 min to place and receive my order of two shakes and two sandwiches... First off, the drive in was "broken" which is twice in a row now for my last two visits. But no sign or anything. So people are just pulling up and waiting, "hello? Hello???" Opted to go in and order. Get to the counter, ready to place my order, start timer. Nine minutes later I asked if someone could take my order. The person standing at the register in uniform just looks at me and says, "I'm off the clock" ...ok.... Someone else eventually takes my order. And then we wait. Along with about 6 other people standing, sitting, waiting. The problem with an open kitchen concept at a place like this is that you can see the ineptitude. Half a dozen tables sat, half a dozen more people waiting for take out, and there's nothing cooking! One thing at a time going down on the flat top. Your products are mostly all the same thing. Just keep 6 or 8 scoops of that crap on the flat top and plate them as ordered. There were probably 5 or 6 employees behind the line, clocked in or not, but for some reason it still takes 30 min to get anything. There is no leadership encouraging productively or pushing their employees to work more efficiently. Food finally came out, and had to ask for the shakes that were on our ticket. Received them last, wrong from what was ordered to boot. Clearly there is a lack of organization and little to no management. As a business, there is zero presence of customer awareness, service, or hospitality. This place could be a goldmine of late-night munchie goodness if it simply had anyone in charge that was even slightly qualified or even present. read more

If I could give this place a zero star I would. I'm a local to the area and this is the worst steak and shake I have been on the east coast. We just left there for another restaurant because we stood waiting to be seated while all the available tables sat with dirty dishes. There were 5 people a head of us and the guy bussing the tables got a 2 top cleaned in 15 mins of waiting and sat people after us. The Manager stood in the food window and ignored all the problems with the restaurant. If you are looking for a restaurant don't waste your time or money here!! read more

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If I could give this place ZERO stars I would. Their service is BAD!!! And that's an understatement. In the time we waited we overheard a customer state they gave him the wrong shake he wanted a malt shake and when the waitress took it back you could hear whoever was making the shake yelling and stating the customer was crazy that she made the shake and it was correct so she wasn't remaking it needless to say at that point we walked out and didn't eat there. We will never return to this location it's garbage. read more

24 minutes drive thru waiting time for a stinking Frisco Melt. I get it that everything is made to order, but I also know that 2 razor thin burger patties take a lot quicker to prepare on a flat top. Also, with these large corporate restaurants, managers are under constant pressure to cut labor at all costs. After 15 minutes of waiting I decided to leave, but you can't because you are boxed in by a side curve along the line. Anyways.....Never again. read more