I LOVE the food at Steak n Shake; especially the shakes!!! However, I will probably not come back to this location. It is FILTHY. From the time you enter the building, you are overcome with a stale, unclean odor. The tables and floors have been "spot cleaned" at best. There's nothing worse than a menu that is greasy and grimy. Yuk! The bathrooms are a smelly, dirty mess. Have they eve mopped with a cleaning agent? Why do t the employees wear a hair net or hat? I'm a little disgusted sitting here actually. The only positives about this visit was the friendly staff and quick service. read more

Steak ’n Shake - Burgers Near Me - Ypsilanti, Michigan

See all

Ordered through doordash, and they got my order wrong, Ketchup =/= tomato. The fries were as cold as if they had been left outside for 30 minutes, and the burger tasted disgusting. I could get a better burger from McDonalds. read more

I love SnS but this visit was a HUGE DISAPPOINTMENT. Seated at a table that hadn't been wiped, ordered water and unsweetened tea both with lemon. I got watered down tea no lemon. No water. Ordered burger no mustard. Got mustard. Ordered no fries. New burger came come late with cold fries. Wendy's and mcds are close try there. read more

Love this place! Great service and great food! They even have coke zero. I have never had a bad time here!

You have to love a good old fashioned sketchy Steak n Shake. That is the reason they exist. Lots of great shake options made from mediocre ice cream, plus as it goes the burgers are great for fast food burgers. The chili is not half bad either. This Steak n Shake in particular, however, we have been avoiding because the last two times we walked in, the front of the restaurant near the kitchen area smelled like rotting meat mixed with chemicals. We left immediately the first time we walked in and smelled it, and I had a headache and was nauseous for the rest of the night. The next time, we ended up having them seat us near the back of the restaurant where the smell was not as pungent. Hopefully there is not a health code violation happening, but it's going to be difficult to go back in the near future with these recent experiences. read more

What is so damn hard about no pickle no mustard, You people screwed it up three times in a row over the past month. I guess from now on I must check everything at the drive-thru window before I leave. I wish Elevation Burger had a drive-thru. You got one star cuz your milkshakes are on point. read more

I was here during their grand opening and everything was great! Those days are gone. Today was the second worse dining experiences in my life! Second only to Denny's on Rawsonville Rd. The place is filthy! The cook was raging at people and the help. Last thing me I eat here. read more

Wtf? Just went here to get a shake, and when I got home to consume it there was a large black chunk of plastic in my shake. The worker at the drive through also kept cutting me off saying "will that be all?" After every word I said. I would like to add the every time I go through the drive thru the employees are ALWAYS rude. The employees I have talked to in the drive thru are extremely short with you and don't communicate to costumers well. read more

This could be one of the cheapest places to eat in the Metro Detroit area. It may come across as run down and dirty, but Steak and Shake is a solid family restaurant. Their extensive menu, and welcoming staff highlight its great qualities. There may or may not be a rat problem, but that's besides the point I recommend this place to anyone looking for a quick and high quality meal for a low price. read more

Steak ’n Shake - Burgers Near Me - Ypsilanti, Michigan

The food here was good. What I do want to mention is the cleanliness of the store. The table we are sitting at is infested with ants(big black ones) which makes me question the cleanliness of the restaurant. Our food server Autumn gave excellent service!!! read more

Management feels it is acceptable to garnish tips from servers when the drawer falls short. Even after being asked to not be put on the drawers, I was still forced too and forced to pay when the drawer fell short. This drawer is a shared drawer with numerous services as well as management having acess to it. If I am not the responsible one for the drawer being short then I should not under any means have to pay for the negligence of others. There is no reason I should be charged a service fee basically to do my own job. It is not my fault that the employer hires untrustworthy employees & I should not suffer at hand. I work hard for my tips & what management is doing is illegal. Under the Public Act 390 of 1978, in section 7(1) states; ". . . an employer shall not deduct from the wages of an employee, directly or indirectly, any amount . . . without the full, free, and written consent of the employee, obtained without intimidation or fear of discharge for refusal to permit the deduction." Management feels it is acceptable to garnish tips from servers when the drawer falls short. Even after being asked to not be put on the drawers, I was still forced too and forced to pay when the drawer fell short. This drawer is a shared drawer with numerous services as well as management having acess to it. If I am not the responsible one for the drawer being short then I should not under any means have to pay for the negligence of others. There is no reason I should be charged a service fee basically to do my own job. It is not my fault that the employer hires untrustworthy employees & I should not suffer at hand. I work hard for my tips & what management is doing is illegal. Under the Public Act 390 of 1978, in section 7(1) states; ". . . an employer shall not deduct from the wages of an employee, directly or indirectly, any amount . . . without the full, free, and written consent of the employee, obtained without intimidation or fear of discharge for refusal to permit the deduction." read more

As soon as we walked in, it was obvious the servers couldn't stand being there. Our servers name was Daisy, and she was extremely rude and short with us. No smiles from anybody. The restaurant is a little dirty, but that's less important than positive customer service. I come here frequently in the evenings and the staff is usually really nice. This time, not so much. Don't recommend coming here at noon. read more

My husband is at Steak and Shake as we speak. But, they don't have shakes, because the shake guy isn't in...at Steak and SHAKE.

Good place to stop for a milkshake. I don't care for the food here and the wait staff are not nice at all. I have encountered some very rude people here. read more

Food is good, if you can get it before it goes cold. Regularly takes 15 minutes to get a booth, or even pickup your take-out. Walked out yesterday after waiting 50 minutes for two shakes and some burgers! Didn't even get silverware or water. Instead I got a front-row seat to a waiter and waitresses making out and grabbing each others butts. Food is good. Service is terrible. read more

I visit this location with my family at least once per month and I've had many good experiences and a few bad ones as well. For this review I will critique each factor separately based on the dozens of visits which I have made to this location: Food- 4 stars- I've never had a problem with the food. Not once have I ever had to send food back. While the food is good, it's nothing you can't get some place else. Service- 1 star- We've been waited on by good servers before but they are few and far between. It takes a ridiculous amount of time to receive orders even when the restaurant is slow. We've been forgotten on many occasions. Prices-5 stars- I can always get a delicious meal here for less than most other fast food places. On weekdays, shakes are half-off during the early afternoon. In addition, I often receive coupons in the mail which reduces the price further. Cleanliness- 2 stars- On many occasions I've almost slipped on the greasy feeling floors. The meager bathroom is often gross. Atmosphere-3 stars- It is what it is. Steak N Shake isn't exactly known for its decor. Convenience- 4 stars- Being open 24-hours makes this place easily accessible. The drive-through is okay too. read more

The food is good enough here. But the staff and cleanliness are definitely one star ratings for me. The floor is rarely washed, and the staff are always grumpy and not friendly at all. If you want a good experience all around, maybe you shouldn't go here. read more

This Steak n Shake will always be dear to my heart, as it was the first one I ever went to. I went with a friend at 3 am after we had gone to Necto for the first time, and we met our waitress Bailey. Bailey proceeded to spill water on my friend, which was ironically the beginning of a long friendship between all of us. Whenever we would go to Necto from then on, we'd visit Bailey, who would take good care of us. In addition to Bailey, all the waiters/waitresses I've been served by at this location have been very good. Their food is rather impressive for the price - $4 for a pretty big, decent burger and yummy fries. The shakes are amazing - my favorite is the Butterfinger. After tip and all it generally ends up costing a little more than the average fast food restaurant, but then the quality and service are also better. read more

I mean it's steak 'n shake. The employees' clothes were all covered in soda and dirty dishwater, but for a cheap meal, it can't be beat

Too greasy. I got takeout and the oil from the burger and the fries leaked through the bag and got all over my clothes, but I guess this is whats expected of a fast food restaurant. The burgers were decent, but its no In N Outs. The shakes r good too. Overall a good cheap place to eat and talk with friends, just wish it was healthier.. read more

Me love Steak 'n Shake. The food is always good. The shakes are always good. Timely service is a hit-or-miss, but I've always somehow known to expect that from this kind of establishment. read more

When i go to steak and shake, i have two go to sandwiches: Triple steak burger with cheese and the spicy chicken sandwich, Both are excellent. Fries here are good, and shakes are good as well (just too thick for my consistent liking). The fact that they are open 24hrs is always a plus. read more

I have gone here about five times over the last year and I love it! The price is definitely right: for $15 (tip included) we get dinner for two with a drink. I wish they'd put a few more french fries on the plate only because the fries are to die for. The hamburgers are greasy but that's why you go to a place like this as this is one thing that makes them so delicious. The servers have always been courteous and friendly. read more

Let me just say this you'll be waiting for hours to get nasty smushed soggy food. The staff/crew members drinks(alcohol) on the job. They are not sanitary. Very unprofessional. Expect food poison and sickness! I'll never go back to this trashy place. read more

This place used to be a guilty pleasure. So much so that I'd overlook some things that really should have made me revise my 2011 review. What can I say, I love Yelp, but I love milkshakes more. But after my last visit, I'm breaking up with you, milkshakes. At least, milkshakes from gross, incompetent Ypsi S'n'S. At 11:45 on a Sunday, there are maybe 6 tables. There are at least 8 employees. Yet, no one gets seated quickly, almost none of the tables have their food in the first half hour that we're there. The floor is so filthy I'm afraid to go in the restroom. When we finally get our meals, I pick up my steakburger and... there is a hair in my fries. Oh, the sadness! I tell the waitress, she says, "Ew, gross, I'll tell the cook" and disappears. No apology, nothing off our bill. At this point, it's been nearly an hour, so we pay and leave. Based on this and the other times that the restaurant has been dirty or screwed things up, I decide that it's time to go to corporate. I describe the incident to S'n'S customer service and get basically the same response as the teenage waitress. "Oh, thanks for telling us, we'll talk to management. If you have more issues in the future, tell us." Call me old-fashioned, but I like a real apology, and/or some gesture that says they want to keep my business. And a milkshake. I still kinda want a milkshake. But I guess I'll have to go to Livonia for that... read more

Burger and shake was delicious and ready when I ordered via the mobile app. This would have been 5 star, but the parking lot is appalling.

We waited over 30 minutes for our check. The waitress was very rude to my friends and after she dropped off our shakes she didnt come back. The other guy cannot figure out how to print of a check/receipt. 0/10 recommend read more

Every time I go to this location they either always forget something or prepare it incorrectly or wrong on the money... Very frustrating!! After the 3rd time I waited a whole year to try this location again and when I come back they get 3 things wrong within one order...yikes!!!! I probly will not go back to this location any longer... i gave it 4 shots... thats enough :( read more

Let me just say this is not the Steak 'n Shake I remember. It smells as soon as you walk in and nothing looked clean, everything felt sticky and nasty. The service was horrible and extremely slow. Will never eat here again it's a shame cause I used to love it there. read more

This is the worst Steak 'n Shake ever. If you visit this location make sure you have at least 2 hours to spare because you'll be waiting on your food for just as long. The pop is flat and the employees barely come back to the table to check on their customers. They need to hire more employees because they are always either understaffed or unable to handle the volume of customers even when they are not busy. The last time I visited, they finally brought my food and somebody had clearly put a hole in my sandwich with their finger. They did nothing to replace my meal. Do not visit this location. read more

Steak ’n Shake - Burgers Near Me - Ypsilanti, Michigan

Employees always yelling at eachother, getting orders wrong or mixed up. No lines but super long waits. Happy hour is a decent deal if you're passing by. Have witnessed employees get into arguments with eachother, not sure why? Waited in the drive through for 20+ minutes for food for 2 people. 1 star for food. I only come here for the food, but be prepared to wait. Make sure you check if they got everything right before leaving. read more

Why does it take 25 min for chicken strips? Our waitress was cool, I know it's not her fault but come on now.

I'll be honest, I have been to a few Steak N' Shakes and have never had GOOD service. I never go there expecting better service, or else it'd just ruin the trip again and again. I know it will be slow, and they might get a few things wrong, it may take a while to cash out, but I'll leave full and happy from the food that I love so much! However, last week my boyfriend and I went to this location that we have been to many times before. I had a birthday coupon I wanted to use before it expired. We had a show to get to and were in a bit of a hurry. Knowing how slow S&S always is, we planned ahead. We decided to sit at the bar where someone is usually on the register. We knew what we were going to order before we got there... we were ready to make the most of their bad service. We sat at the bar. Waited 5 minutes and nobody acknowledged up. Not a hi even from the girl on the grill. Another couple walked in, got sat, got drinks, so we decided to opt for a table. Obviously they don't serve the bar folk. As the 3 servers cleared tables, one finally acknowledged up standing to be sat. I let her know that we didn't need menus, we were ready to order. She sat us, said someone would be right with us, didn't even ask our drinks. Ok...whatever. Sat for another 5 minutes. Finally I had had enough. I was ready to walk out but I was not about to go to McDonalds and we didn't have time for somewhere else. Plus, this is unacceptable. I got up and put my head around the drink station wall where one server was standing talking to another who was playing on her phone. The girl who sat us was cashing customers out. I asked if we could please have a server. The guy talking yelled for the girl at the register to get us. When she finally came over she explained they're busy and she had to cash people out. Ok, well in my serving experience you greet a table before you clean one off, especially if they had been sitting around as long as we had. Ordered, got food quick, my burger came out wrong. I ate my fries and waited for us to be checked on to ask for what I was missing. She never came. I had no more fries to eat. I ate my burger as it was, mad my "free birthday burger" was not what I was looking forward to. Cashed out with our server at the register. I told her I was missing toppings. "Oh, I'm sorry" in as monotone "I don't care" as it gets. Manager had to override the coupon, she nor the server ever asked how things were, told us to have a good night, a happy birthday.... NOTHING!!!!!! I wonder how those kids survive on such crap pay and they can't be getting tipped well. Maybe they all live at home and don't need the money. Whatever the case, I will maybe return for take-out, but it will be a LONG time before I waste my time going in to eat. read more