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STEP Moving & Storage

4.9 (367 reviews)
Open Open 24 hours
Updated 3 months ago

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10 minutes

Response rate

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Services - STEP Moving & Storage

In-state moving

Out-of-state moving

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Recommended Reviews - STEP Moving & Storage

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Reviews With Photos

The smudge that wasn't there before.
Audrey G.

I hired them for a one bedroom move. They were pretty quick, which was nice and the only reason they have even 2 stars. When they arrived to the new location, they wouldn't unload until I paid, even though the job wasn't done yet. They said they were charging for 3 hours, which was the minimum. They were unloading and there were 2 of their wardrobe boxes left unpacked. They said they were thinking about leaving the boxes, with no charge, or if I wanted they could unpack them. I asked to have them unpacked. They went back outside, I thought to continue unloading, but no, they left without saying a word and without unpacking the two boxes. After they left, I was unpacking and moving boxes out of the way, and saw my couch. Before they brought it over it was clean, it arrived dirty and had dirty hand prints and a large smudge of something. I contacted the company on yelp and sent pictures. They said they would talk to the team and get back to me. I messaged again after a week or two to follow up and no response. Very disappointed, can't recommend.

Large furniture pieces
Denise B.

I requested an in state move an they were great! Space Y Moving was able to get everything loaded an delivered to the storage within 5 hours for a very reasonable price. Thanks so much for your hard work!

Movers that helped me
Sam S.

Hired Space Y Moving to help me move some furniture I purchased. Rate was a good price and the contract had normal fees for large items and double drive time rate etc. The two men Dennis and I believe Antonio were very nice to me. They finished the job in the same time I anticipated so they were efficient. One thing I will complain about is that they would not assemble my bed without trying to charge me additional money even though the contract stated disassembly and reassembly of non appliance type items. First they said they'd assemble it for $400 which was insane when I said no id do it myself he tried to say he'd do it for $100. Not sure why I needed to pay additional money when the contract stated assembly but I declined and built it myself. Took me less than 40 minutes to just screw a couple bolts and slide slats in by myself. Very scammy. Although the rate was good and service was fast I don't appreciate them thinking they could scam me into additional charges when the service should've already been provided. If you do book with them just double check your contract and verify they're not trying to charge you extra.

Damaged Television
Harriet B.

Firstly, they pressure you into writing the review when they're there at the end of the service. Do not do this until you have checked all your belongings! And it's clearly why they have such great reviews. Initially, I thought these guys were great! Arrived promptly, started to load. Then the slow down happened... they wasted significant time dismantling furniture. They do didn't bring their own tools (or were out of battery) to do this. I was watching the clock, hours on hours. It took over 8 hours to move a 2 bedroom apartment from the ground floor. I paid for their lunch break, inclusive of food, and all this was added to the cost, and didn't complain about it. Here comes the fun bit. Upon arrival to my new apartment, the tv was unwrapped, so assumed it was fine, until it wasn't and there was clearly damage. They have been less than helpful in resolving the matter, so avoid Space-Y movers!! There are plenty of other moving companies to go with in LA, I would suggest you use them instead!! *UPDATE: reported the issue the morning after the move, so as the lead Jake suggested, a timely manner was done. Do not listen to them.

Solid work!!!
Richard B.

A++++ movers! Quick strong and so kind! They carried my 400 lbs treadmill! Great work!!

Dr. Elissa S.

Update: 3/25/2025 After my initial experience, Jake reached out to make things right, and I truly appreciated it. It's clear that this company stands behind its services and values customer satisfaction. If you're going to use them, know that you have a 100% guarantee. That level of commitment is rare, and changed my perspective on their business.

Ching L.

Workers were hard working, even though they were late due to some technical issues, they were efficient and got the job done.

Space Y team after a long 8+ hours of hard work!
Zee P.

Space Y has been nothing but professional. Moving is never easy or fun or something one looks forward to. But when you can genuinely just sit back and communicate what you want, without fear of things getting damaged, that's priceless. I am beyond thankful for Alan and his team for their tremendous efforts and successful move of our valuables. We couldn't have done it without them. If you want things done well, smooth, and with an ease of communication like no other, then hire Space Y.

Fridge was wrapped carefully before moving.
Jessy C.

This is the second time I've hired this company, this time to help my mom move. The three guys, Aza and his team, were very nice, worked very hard and efficiently. They were careful with my mother's belongings, wrapped the fragile items in moving cloths and all furniture were wrapped prior to moving. They disassembled and assembled items for my mom, and were nice to place all the furniture in the desired rooms. The only complaint I have is with the company for charging me the 20 minutes commute, so instead of 5 hours of work, I was charged 5 hours and 20 minutes. I don't believe that's fair because it is travel time and they are already charging $50 in gas flat fee. The distance between the two places was only 5 miles. Plus, I don't believe I was charged travel time the last time. Overall, this was still a better deal than competitors and the men who worked today were really hardworking so I still wanted them to earn 5 stars. Thank you for your service.

View from my window
Ari H.

Yes like everyone says, service and everything went well thankfully. Jake always promptly replies to all inquiries and questions, very excellent communication. There was a weird moment during the move though. I asked the movers to leave behind some lamp stands and throw away the bed frame, but they brought it on the truck. When I noticed those items on the truck, I asked if they could dispose those since there was not enough space at my new place. They said it would require me to pay extra tip since they had to do extra work....even though they recalled that I had asked them in the beginning to throw those items away... I really miss the movers that did my move a year ago, Rassel and his teammate. They were super professional.

Moving into new apartment!
Delan T.

Space Y Moving was amazing and I would gladly book with them again. My two movers Alan and Aza were friendly, very efficient, and right on time to the reservation. The price was the best I found out of all the competitors, and the team was able to accommodate my specific apartment requirements around insurance, even just a day before the move. Thanks for the wonderful service!

Moving was super easy and quick and they wrapped everything for us. 5/5
Kevin Z.

Super fast and easy and they wrap everything for safety. 5/5 would use again. Used them twice in a row now.

Inga D.

I am very happy with their service. I was helping my daughter with moving and hired Space Y Moving. Her place had indoor and outdoor stairs which was difficult but those boys were so fast, hardworking and creative. They handled all delicate furniture and items in very gentle manner and delivered safely to out destination. Thank you.

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I had a really good experience with Eric and Han. They were very efficient and quick, hard-working and kind people.

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Page 3 of 10

Ask the Community - STEP Moving & Storage

Hello, we have a large space that we would need help moving, what is the size of the truck?

Hi Jose, thank you for reaching out. Our truck is 26 ft big box truck. If you have any other questions let me know please.… Read more

View All 2 Questions

Review Highlights - STEP Moving & Storage

Alan and his team did such an excellent job my husband and I are so incredibly grateful for everything they did.

Mentioned in 59 reviews

Read more highlights

Prodigy Moving & Storage

Prodigy Moving & Storage

4.8
(1.7k reviews)

I would recommend this moving company with no reservations and with the high recommendation. I…read moredon't usually leave reviews on Yelp. but I was really blown away by just how good this company has been to me and my family. When I first made my move in between cities in SoCal, we found Prodigy through Yelp and we were very glad we use them. Because we had such a good experience when we made another move a few years later we reached out to them again. Due to unforeseen circumstances, our move out date and packing dates had to be changed multiple times, but Iliya worked with us patiently to help find us a crew within just a few days that was able to move us out efficiently and conveniently. Carlos and his moving crew were superb and worked quickly, with a positive attitude, and were willing to accommodate a lot of our requests. If we move again in the future we would definitely be reaching out to Prodigy again.

I experienced a long-distance move with Prodigy Moving, and it went great! I had shopped three…read moreother moving companies before making a decision. I finally went with my gut and chose the company I believed could do the best job at a competitive price. Prodigy was the clear winner, and it worked out to be the right decision. Iliya, the operations manager, was very knowledgeable and communicative throughout the entire moving process. Carlos was the foreman on moving day and ran a tight ship with his team. Everyone knew their roles and worked hard throughout the day to make it a pleasant moving experience. My furniture was delivered the following morning, and the team lead that day was Leo. His team did a fantastic job as well. I have a special shout-out for Lalo. This guy was amazing and made my overall moving experience over the top. He made sure my wife and I were 150% satisfied. Our furniture was placed exactly where we wanted it, and he maintained a positive and professional demeanor throughout the entire day. Everyone I encountered from Prodigy was exceptional. These guys deserve five stars, without question!

Royal Moving & Storage

Royal Moving & Storage

4.8
(1.2k reviews)

We highly recommend Dimitri's team! They took great care of all our oversized and heavy pieces,…read morewrapping and securing everything so nothing got damaged. They also helped us pack a few items too. They paid close attention to every detail, including how we wanted things arranged once we arrived at the new place.

Viktor and his team (Andres, Sergei) helped us with our 3rd(?) move with Royal Moving. We've hired…read morethem again and again not just for the repeat customer discount but because they've done a solid job each time -- even if there are other companies that do it for cheaper. The team was efficient, respectful, and understanding of the hot mess of a move we had for them - lots of packing help with not a lot was ready to go, plus some unexpected furniture moving that required disassembly/reassembly. They came right about 15 minutes after the end of the arrival window which actually worked out well so we could prepare more for them, but overall everything was faster than they/we estimated which is great when you're paying by the hour. They used supplies we had bought from Home Depot and Amazon, plus their own for the wardrobe and other big things. One glass jar was broken in the unpacking process and they were quick to apologize and clean it up the best they could. While they ask customers to leave a review (totally understandable), I appreciate that they don't incentivize for them nor do they demand 5 stars. We'll be calling for them again, no doubt. Thank you!

Best California Movers & Storage

Best California Movers & Storage

4.6
(296 reviews)

Thank God for best California movers. The people I…read moreoriginally hired never showed so I called best California movers for the following day and even though it was last minute they took me. Showed up on time and helped me pack and move everything. Great communication. They took all my anxiety and stress away. Thank you a thousand times

***UPDATE 10 (After submitting the review below to management, along with photos and videos, I…read morespoke with Sam by phone. He was patient, validating, and took the time to truly listen. He offered a partial refund, which I appreciated. Because of how respectfully this was handled, I'm updating my review and adjusting my star rating to reflect the resolution. That said, I will return with another update if the refund does not arrive within the promised week.) I am extremely disappointed upon arriving at my place and opening my boxes that were in storage this past week. On 29 March, 2026, I hired this company to do only the packing, and the pre-unpacking review was positive only because the movers were friendly. Now, I know why - a bit akin to servers being overly friendly just before giving the bill. On 7 April, 2026, I finally was able to take my stuff out of storage and open some of the boxes. I'm absolutely floored at what I've discovered. Long and short of it, one of the boxes was never even fully taped or taped at all, and everything that was in my drawers had been dumped into the box. Nothing was wrapped, including the little lamp that I had - just took the lightbulb out and threw it in there. Took off the shade so it would fit - didn't care if it got crushed or torn. Then, I guess he couldn't or was too lazy (?) to put the shoes all in one box or something, because he dumped a bunch of them in there, too! No glass or breakable items were wrapped and I had supplied them with plenty of wrapping paper, as there was even some leftover. Bottles of liquid substance were not securely shut and protected from leakage. It appeared as though drawers of things were dumped out into boxes with no regard. I haven't opened all the boxes, but from what I've seen so far, I suspect I'll have to update. I will also add that without seeing any price list for boxes, no transparency about that whatsoever, I ended up paying $95 just for boxes - they said they would use as many of mine as possible, and even after the 10 small ones they gave gratis, there were several of mine leftover, but I was out $95, and no one showed me the price breakdown of this. There is *no way that was an honest summary! Furthermore, I was pressured by one of the movers into giving a 20% tip! The audacity! Especially after deceitfully charging me $95 for a few boxes!!! I emailed customer service address, along with a direct reply to Michell, who processed my order, as well as a text to his assistant Megan. As I figured, I would be ghosted once I needed actual "after I've paid" support. I read other reviews that said similar. No one has reached out via phone call or email. The reply Megan wrote in a text seems like the canned responses all businesses use, and rarely, do these hold any water. I am out of pocket over $500 due to this poor service, but that doesn't matter to them, because it's now in their pockets now. p.s.When I went onto Yelp to review them, there is a warning pop-up about fake reviews. I've attached photo.

STEP Moving & Storage - movers - Updated June 2026

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