I thought I needed a new wall heater, but they were able to fix it instead, quickly and for a fair price. Highly recommended.

Best price, service and availability! I replace my entire system, 4 ton AC. They offered financing and 10yr part warranty/3 yr labor. Freddy, Trevor and Jeff came out and WORKED, they got everything done in a couple hours and cleaned up nicely after taking my furnace down from the attic. Very satisfied with services, will definitely use again. read more

Stephens Plumbing - Thermostat - Plumbing Near Me - San Pedro, California

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Outstanding service by Luis. Excellent communication all around and honest. The price for the service was also more than fair. I highly recommend Luis with Stephen Plumbing. Thank you. read more

Oscar came out to fix our AC unit on the same day that we called (!!!!!!). He was knowledgeable and helpful, taking care of the problem quickly and with a minimum of expense. He also gave us some tips about ongoing maintenance of our unit to help ensure the problem doesn't return. read more

Living in the South Bay all these years I've seen Stephens Plumbing vans all over town, so I know they are around and people use their services. I was really hoping for same day service when I needed help with my furnace. I called them up and they answered right away. I could tell by the sound of their office, they were super busy, but even with all that going on, they still offered to squeeze me in. As promised, I received a call prior to the service appointment where they provided me the technicians name. Shortly after, Oscar showed up and began to check on the furnace. Oscar was super helpful, walking me through the process, helping to troubleshoot and explain what the issue was and what the fix would be. I was good with the price and the experience overall. We got the heat up and running and I couldn't be happier. Thank you to Oscar and Stephens Plumbing for coming through in a pinch. read more

They are no-show for a visit to give me an estimate for the work I need done for the second day in a row!

Called this morning due to an issue with our heater that went out due to a power surge during a rain event. The technician came the same day and found a failed transformer on the heater unit and had it back up in less than 30 minutes. Great job and quick response. Will use them again, pricing was very fair. read more

We were able to make an appt the same day; Oscar arrived on time and quickly resolved the problem with our furnace. He also patiently and kindly gave us a needed tutorial for troubleshooting next time. read more

Galan was Very professional explaining what the problem was and found the problem we were having no pressure in our bathroom sink he fixed saving us to replace faucet etc. which was a big savings for us. read more

Andres came to fix a leaking toilet. He was very personable, efficient, quick, and polite. He did a great job. Thanks, Andres!

About two weeks prior to this service, I had Stephens Plumbing and Heating out to my home for an issue I had with my Heater. FIVE STARS on that service. This time I called and asked for an inspection on my drains. Galan and Jacob responded and conducted a very thorough inspection. I was pleased with their service and professional response to my request. Galan showed me exactly where there MAY be a future issue on my main line to the street and gave me some suggestions to consider. No pressure, just great advice. The sophisticated camera system that was used is very impressive as I was able to see for myself how my drains were working. I highly recommend Stephens Plbg service for their services. read more

Stephens Plumbing - Forced air unit - Plumbing Near Me - San Pedro, California

Poor business Promised time frame was not met. No call. No warning. Waisted 4 hours waiting. They said they wouldn't give a quote until the plumber saw the job. But then, before he arrived he said it would be twice as much as others and he didn't even know what was involved. I will not do business with this company and will give a bad review on Yelp Poor business Promised time frame was not met. No call. No warning. Waisted 4 hours waiting. They said they wouldn't give a quote until the plumber saw the job. But then, before he arrived he said it would be twice as much as others and he didn't even know what was involved. I will not do business with this company and will give a bad review on Yelp read more

I heard drips coming from inside one of my walls whenever I turned on the A/C. A neighbor recommended Stephens Plumbing. Oscar came out, went into my attic, took photos of what was causing the dripping, and fixed it, right then and there! Oscar was on time, professional, and a pleasure to work with. I would recommend Stephens again! read more

Great service! The team is professional, reliable, and always quick to solve the problem. Highly recommend Stephens Plumbing, Heating & Air Conditioning read more

My Mother recently passed away so I'm in the process of getting her house ready to sell, turns out downstairs shower was backing up so I called Stephens plumbing, what a mistake. Service man came out and started work right away without any estimate, worked on drain with a snake for about 30 minutes. When he was done cleaning up he presented the bill it was for 320.00. No hydro jet, no camera just snake. When I asked why so much he said he had to charge that and to call office for a reduction if I thought it was warranted. I think 600.00 per hour is reason for a major reduction but when I called office management refused to talk to me and rude lady that answered the phone hung up on me. Great customer service. Beware!!!! After reading my review management decided they now wanted to talk to me. They offered to reduce my charge by 120.00 if I removed the review, I declined the public needs to know. One thing I would like to add, I was rude to the receptionist after she refused to management on the phone and I was wrong for that. read more

Used them twice recently for both A/C and plumbing issues. First off, the technicians are FIVE STARS. I gave this business an overall 3 star review because their front office/dispatch does not communicate consistently. We had to reschedule our plumbing twice - the first time was understandable bc the plumber was at another job longer than expected and I received a call that this would be the case. The second time it happened is when I was given the run-around by the office with different reasons as to why the plumber couldn't/didn't show up. This part was frustrating. They also say that they will call you 30 minutes before arrival. This actually didn't happen with both the A/C and plumbing appointments - they simply showed up at my door without warning. Not a big deal but if I were out running errands b/c I expected a 30-minute heads up, this could've been problematic. Still, I think the A/C technician and the plumber were both excellent and professional. The plumber, Williams, even recommended that I purchase my own faucet rather than buy from them. read more

I have worked with them for many years! Great job, respectful and courteous employees! They were fast, effective and efficient - very pleased with the work Thank you Freddy, Travis and Jeff for the A/C install and making sure all went well. Thank you Rob for the dx and getting the ball rolling and I believe l, Pablo for the follow up call - btw, the new unit is so quiet read more

Stephens plumbing strikes again! This time we had Andres and he saved us big time. We've been having a leak with our kitchen faucet that was installed by another plumbing company last year. The leak has been going on and off for about two weeks now and over the weekend it started dripping under the sink. We called Stephens Plumbing and they sent over Andres this Monday, he was great. He pointed out the problem during the diagnosis, was transparent about the process and pricing, and fixed the faucet! He was also very friendly and courteous. I'd strongly recommend him for any plumbing issues - he knows his stuff! read more

My sinks works perfectly now thanks to Joey and Jesus. Great customer service. Would definitely recommend Stephens Plumbing.

100% recommended if you are around South Bay Area. Set up an appointment for Air conditioner unit not cooling. Robert checked the problem and diagnosed the problem at once. 2 days later, Abel and Freddy did the job well and did not leave till everything is working fine. read more

Great experience with Stephen's Plumbing! Had an issue with a leaky toilet and needed someone to come out. Jeanette the manager went out of her way to make sure it was taken care off. read more

Amazing service from Oscar at Stephens Plumbing, Heating and Air Conditioning. Moved into our house about a year ago and wanted to address a couple of items: 1) regular furnace inspection (since I wasn't sure the last time the furnace had been inspected) and 2) change the piping configuration for the gas supply line (a safety item identified in our homeowners inspection report). It was easy to schedule the appointment for a day/time that worked best for me. On the day of the appointment, Oscar was right on time. He evaluated the piping configuration situation first and fortunately had the piping parts in his truck to make the home inspector's suggested improvements. Then he finished up with the annual furnace inspection. Oscar checked multiple points, washed the filter, did some routine clean up, and let me know there were no concerns with our 20+ year old furnace (living in SoCal, of course it hardly gets used). Really appreciated that Oscar also took the time to point out our programmable thermostat was not fully wired; now we can turn on the furnace fan and circulate air during some of those hot summer months!! Maybe this will provide some relief since we don't have AC - maybe we will consider that in the future, and if we do, we will have Stephens put it in, for sure. Only suggestion I would make is for the folks on the phone setting up the appointment. When I first called, I tried to explain what I wanted done with the piping change but the receptionist just said "talk to the technician when he arrives". Had I been able to share some pictures or explain the situation ahead of time, Oscar might have been able to stock his truck with the best assortment of parts he would need. It ended up working out ok but could have resulted in a "second trip" and associated charges if Oscar didn't have some spare parts on hand. Would use the service again. read more

Our sinks were clogged, so we reached out to Stephens Plumbing. We had a great experience with them previously to check out some other issues with our place. They sent Robert and Luis. Robert especially did a great job and I really appreciated his explanation of what was going on, what he could do, and how to prevent it from happening in the future. Unfortunately our sinks started leaking afterwards, even before they left the house. They fixed it, but then no more than an hour after they left it started leaking again. It was the evening, but since no hours were posted online (it says 24/7) I didn't realize until much later that the number I called back was being routed to an on call service. This operator was really rude, but now I realize they may not be affiliated with the company. Luis came the next day to fix up the sink. It's only been one day but we will see how it holds up. read more

Plumbers Jose and Joey were exceptional in replacing pea trap & adding a new clean out and more at my home. They were knowledgeable, efficient, neat and professional. They were polite and courteous. I very much appreciated what they did and and thow they did it. I have utilized Stephens Plumbing for many years and always found staff to be exceptional. 5 stars! read more

These guys did great job installing two whole home water filter systems. Both of which required a little demolition and some construction to lock down the tanks. They were much more reasonably priced than many others I called, and handled the jobs in a friendly manner. I'll definitely use them again. read more

I do not recommend this company for these reasons: Their technician only cleaned the pilot of the wall heater and checked igniter. For this which took only a few minutes they charged me $134. With their service fee of $136, I had to pay $270. My tenant told me the technician told them it was an easy job and he did it very quickly. When I called the company to ask why the charge is so high. She said it took the technician two hours, which was not true! If it was my own home I would have waited to find a more reliable company. I was working too and couldn't be there myself. Plus, I had to make sure my tenant has heater ASAP. read more

I am a first time customer and so pleased! Fast response with great service. Oscar, the technician, was professional above and beyond, and very knowledgeable. Explained what needed to be done, answered all questions, and completed the job in a timely manner. Thank you Stephens and Oscar! read more

My experience with Stephen's Heating and Air Conditioning has been extremely negative and exasperating. After over 6 weeks of service calls weekly which never fix the problem, I'm so aggravated and frustrated, I feel compelled to write this review to forewarn anyone purchasing and installing an AC/Heating unit from them. I installed my brand new unit 6/1/24. The AC worked great all summer. But later in the year I started having problems with the heat. By the Christmas holidays it wasn't working at all. The technician came several times but the heat still didn't go on. After weeks of going without heat, Stephen's finally said they would contact the manufacturer who told Stephen's they needed to order a new part from the manufacturer which wasn't in stock. Weeks later they finally installed the new part and the unit worked. Why did they repeatedly send the same technician all those times when it was obvious something was faulty instead of promptly contacting the manufacturer since it was obvious they couldn't fix it. Now it's Christmas 2025 and the heat stops working again. I call Stephens and again they send a technician. He proceeded to come back 5 weeks in a row and each time it didn't get fixed. After the 4th week I asked him what he was even doing since again it seemed obvious he didn't have a clue. He even admitted they've had trouble with these units before. If Stephens was aware of this, why did they keep sending the same technician back! By the fifth week, when he came back again, my patience wore out. I asked him why he came and I contacted the manager who apologized and said they would get me a brand new unit. Week 6 comes along and the same technician returns with an additional one and a new part. What happened to the new unit! When I spoke to the manager and questioned him about stalling when they knew it was faulty, why he kept sending the same technician every week who even admitted these units are bad and obviously had no idea how to fix it.....and where was the new unit? After they installed the new part, the heater seemed to be working, but it did each time they came for a few hours and conked out. Exactly the same issue and more than 6 weeks with no heat! I spent over $10,000. on this unit which I purchased in 2024! I questioned the manager about why I didn't get the new unit, why I had no invoices for each time they came, plus why they charged me $160. since I still have a ten year warranty on the unit and two year on the labor? He got defensive and tried to persuade me he "was on my side and to be patient." He told me the manufacturer would not replace the unit without first going through whatever procedure, parts and instructions they directed. Why hadn't they contacted the manufacturer weeks ago? The manager said he would email me my invoices, but he wouldn't commit to extending my warranty or reimbursing me the $160. labor invoice. Stephen's must be aware that they're installing unreliable units since the technician admitted they've had the same problems before. When I had no heat again today, I felt I had no other choice but to put my complaint on Yelp because I haven't been getting anywhere dealing with Stephen's directly. read more

We had to replace a kitchen faucet. We bought the part and it didn't fit the cut out. Luis made a recommendation and we exchanged it. Luis was back the next day in time as promised. Fast, efficient and friendly! Our sink is deep and difficult to work around and Luis did a great job...worth every penny! read more

Stephens Plumbing - Plumbing Near Me - San Pedro, California

Luis came out and helped us install a new gas valve. We appreciated how kind and helpful he was! Great service, would recommend.

Nick and Rob helped me out with my garbage disposal issue. It's old, but they fixed it and got it working, and even gave me some tips to keep it running smoothly. I'll be calling again when I inevitably need a replacement. read more

We had a critical leak in the water mainline to our house. Jose and Jesus from Stephens did a fantastic and, for the size of the job, rapid repair of the line, improving both the pipe size and quality, and the connections to the house. They also filled in and cleaned up the area around the line after the repair was complete. Professional and courteous throughout, and highly communicative on status along the way, I highly recommend both gentlemen, and Stephens generally, for plumbing work. read more

Just had Stephens over for separate services a water heater quote and AC troubleshooting to solve an issue. Abel B was amazing with the HVAC and was able to identify the issue quickly while giving me a ton of educational tips for taking care of the system myself. It was a two day job due to scheduling, and the leak was fixed and my AC temps have never been lower, from 58 to 45 from my vents. Definitely had a great experience, from there customer service folks and on site techs. read more

Andres was fantastic. Very prompt and professional. Was super efficient and delivered a very durable repair. Would strongly recommend!

I had an excellent experience with Stephens Plumbing and their service team. Trevor did a fantastic job cleaning the air conditioner and thoroughly clearing out the filters inside my home. On a separate occasion, Oscar came to my house and did a great job by going under the house to fix a noise issue coming from the air conditioner. Both guys were very knowledgeable, professional,efficient, and provided outstanding service.Highly recommend! read more

It is that time of season again the cold weather is here needed my heater to be serviced so once again I call Stephens plumbing and again I was so satisfied with their customer service starting in the office with Albert and finishing up with Freddy, who walked me through the whole process very friendly very knowledgeable. This company have great guys working for them once again thank you Stephens plumbing. read more

To Trevor and Jeff @ Stephens Plmb and Heating. They were very knowledgeable customers. Know install and are highly recommend to do installs. Do great work and are very presentable when they come into USAir. They know the ins and outs of a proper install. Recommended Highly for a great install. read more

Poncho was great and efficient. He was able to fix my client's heater in 30 mins. Whereas another estimate said we had to pay $4874.00 for a new heater. We need more reliable contractors like Stephens Plumbing Heating & Air Conditioning. read more

In late August, my air-conditioning system died after 20+ years of faithful service. Thankfully, the summer here in my neighborhood never truly arrived and for a glorious six weeks, the weather was so nice I didn't require any type of HVAC while I was able to research replacements. Free from the pressure to replace something right away, I was able to educate myself on various HVAC system and their manufacturers. Ultimately, I got six estimates and Stephen's was the best price with the best equipment. On the day of installation an extremely efficient, personable and hard working crew showed up with, after two days, my compressor, evaporator and furnace replaced with top-quality Trane equipment. Cleanup and installation quality: top notch. Stephen's was a pleasure to work with both in terms of their competence, efficiency plus their very high degree of professionalism. I cannot recommend them more highly (and I now have new go-to plumbers)! read more

Horrible communication. Unless you want to continuously reach out to them just to get a simple estimate, I would try someone else first.