Matthew was professional, listened patiently to what the problem was & stayed to thoroughly complete the job which was a bit more tedious than expected! Unclogged main line stoppage at clean out.We were very pleased with Matthew's work & wouldn't hesitate to call Stephens Plumbing again! read more

Omar is very pleasant and professional. He did his best to service my old heater but was unable to fix the issues. He showed up on time and did quick replacement with a new wall heater and piping. I highly recommend Stephens Plumbing service! read more

They sent the technician within 30 minutes after the call !!!!! How awesome is that?!?! Matt did a great job and I will definitely call back if there's any other issues come up! read more

We have had great experience with Stephen's Plumbing, but specifically a shout out to Galan who not once, not twice, but 3 times came to the rescue when we had some issues in our rental! He was punctual, polite, and explained all of the process to fix the problem. He helped move things and made sure everything was as clean/orderly as when the job began. On dealing with the landlord: he was efficient, proficient, and matter of fact to get all the work done-- busting up concrete, digging up old pipe, and hacking through tree roots, and now we are better than when we moved in 4 years ago! Thanks, Stephens Plumbing! We have a few smaller jobs for Galan, so we will rely on you again in the future! Great work, super nice, professional person!! read more

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Thank you for the fabulous job Galan and Luis did for me. Galan went above and beyond in explaining everything he was doing. They were both so professional, hard-working, and kind. It was a pleasure to have them working here and I would certainly request them again when I next need a plumber. read more

We have an older furnace needing immediate repair. Stephen's Plumbing diagnosed the problem, located the part needed, and quickly effected the repair. This company is now my "go-to" for all things plumbing and HVAC!!!! read more

I had a major emergency early one morning, and Stephens plumbing was quick to send someone out to help me. Galan and Matt showed up within a matter of minutes, and were so kind and caring. To me, that makes all the difference in the world when having to deal with such a traumatic experience. They really took care of me going above and beyond with their service, and for that I am forever grateful. Thank you, guys!!! read more

Galan and Arturo came out to help and were very respectful and nice. They figured out my problem and gave me an estimate to fix my plumbing underneath my house - that a handyman had created a future problem using incorrect supplies. Will write up another review after they've done their work. read more

On Saturday November 24, 2023 a serviceman from Stephens Plumbing came at my request because my heater was not working properly. The serviceman (Steve) inspected the heater and said I needed a new thermostat, and an unclogging of air vents, which would require going under the house. He also agreed to work on our outside heater which would require an extra part. The serviceman said he would return the following Monday to complete the work. He did not. When I called the company they said Steve had an "emergency" and he would be back on Tuesday. Steve did not arrive. When I talked to the company they said there was an emergency and Steve would be there Wednesday afternoon. At 4 in the afternoon on Wednesday I called the company and was told Steve would arrive at 4:30. I asked if he would be able to complete the jobs on the invoice because it was getting late. Jeanette (I think that was her name) told me that Steve would not leave my house until the job was completed. Steve arrived at 5 that evening (Wednesday November 29). He said he was unable to finish the job because it was getting late and he did not have what he needed to finish. I thanked him for his time and he left. When I called the next day, the secretary told me I did not let Steve the work. She said he was only going to do "maintenance" anyway. I asked if she had seen the invoice from Saturday and it appeared that she had not seen it. I asked her for a refund because it appeared that Steve had no intention of completing the job he agreed to do. In light of the fact that I wasted three days waiting for a job to get completed and the company had no intention of doing the job, I would like a refund. It looks as though the 125 dollar fee I was charged for an inspection was a waste of money. It was supposed to go towards the work completed but it appears that the company had not intention of completed the job. When I asked for a refund, I was told that the manager had to approve it but he was on vacation. read more

I called panicked, thinking that there would be no way to get anyone out the day before Thanksgiving, but I was wrong. Oscar came to my home within 30 minutes, diagnosed and fixed the problem professionally and competently. Very happy with this service! Thank you, Oscar. read more

This review is long overdue. I had Stephens replace a relatively new AC/heating system back in June of 21. long story short the other AC company I worked with under designed the previous system. they closed up shop and left town. so after talking to a few hvac companies I went with Stephens. and am I glad I did. top to bottom my experience with them has been first rate. from estimate to installation to support Stephens has been wonderful to work with. cost was very reasonable. everyone I've dealt with was professional. they came out a couple extra times to dial in the dampers and check on the condenser. always on time. and I know if something went wrong they'd be there to fix. I've liked my experience so much that if/when I have a plumbing issue, they'll be my first call. thank you Stephens! read more

Stephens Plumbing was prompt and professional. Louis was very helpful in diagnosing our issue and fixing it. Thank you so much!

Excellent customer service (Joann) Excellent installers (Freddy) I was so impressed with the level of customer service and care provided by Stephens Plumbing. I was originally hesitant to go with a company I had no previous experience with, but was completely satisfied with my decision. the above and beyond to ensure our installation was successful. Great care and concern for the Aesthetics of my walls. Prices for competitive. Highly recommend! read more

We used Yelp and called Stephens. The tech went to our rental in Orange and gave an estimate of well over $1,000 to do a quick fix, but highly recommended replacement of the heater at a cost of well over $3,000. He said he'd give my husband a call. He didn't so, we called another local, family owned business. They went out the same day, fixed the problem and it was $200. He cleaned it up and everything is working great. Needless to say, we're giving the other company 5 stars. They were wonderful. We feel like Stephens was gouging us and we're old. read more

Ok, so I had a big problem with this company and I left them an email explaining how disappointed I was with my service call. With in minutes I received a call from Ryan Stephen's and I had a chance to explain my frustration. He was very apologetic and offered to refund my money ( they charge $125 just to show up) because no real work was done. I really Appreciate the fact that they care about their business enough to make something like this right. So if you need an honest plumber they're the one. read more

Stephens Plumbing was great. I called them to replace a faucet on my sink. Excellent service and the technician Luis was very friendly and knowledgeable. Highly recommend and will definitely use them again for any of my plumbing needs. read more

I had a leak, and found Stephen's plumbing through yelp. I really needed someone today as all of the water had to be shut off and I had 3 people in the house who need water. The person whom I spoke to on the phone was very cordial and helpful. I believe it was Ryan. They were able to come out today. I called many other companies who were booked solid. So, I'm writing this review in advance, but I must say that my experience with Stephen's Plumbing so far has been as good as it could get for me under this circumstance. Will follow up after the job, to share our experience. The dispatcher promised to call back shortly, which he did, and was able to schedule me in the same day between 3:30 and 4:30. They sent out their technician named, Louie. Louie was great! Nice young man. He was very helpful and fixed our problem. After he welded pipes together he took time to go over everything and make sure the job was done right and no more leaking would occur and checked all around. He asked me if I knew about their pricing? I said "no", I hadn't asked. He proceeded to tell me, and it was very reasonable! I am extremely happy with the job they did in every way and will definitely use them again if I need someone! I am grateful to have 3 people not miserable left without water for a day or too! Thanks Stephen's Plumbing!!! read more

Used them a second time. Luis was professional and informative; showed up with mask and booties and cleaned up bathroom after resolving our clog issues. Great experience again!! read more

Technicians Galan and Arturo. On time courteous good clean up . Fair prices don t try to gouge.. Explainrd all charges well.

After having a very unsavory experience with another company, Stephens Plumbing came in and didn't try to upsell me on unnecessary and costly replacements. Omar was punctual, professional, and very down to earth. He explained what the issue was with a small part and was able to fix my AC compressor with the inventory he had on hand in less time than the horse and pony show took with the other company. He also noticed that a washer that connected the high voltage wires to the compressor was cracked, so he offered to fix that as well to avoid any potential danger in the future. I HIGHLY recommend them. read more

Super easy to schedule and book an appointment with Stephen's Plumbing, all communication was punctual and friendly. When the plumber Victor showed up I explained the issue to him with my garbage disposal having a leak and not working/making a sound like the motor was jammed. I had already purchased a replacement garbage disposal and believed he would be coming to install the replacement... Victor took the time to first inspect everything and determined that he could fix the issue which ultimately saves me money in the long run (now I can go return the replacement disposal). I think he was in an out within a quick 30 minutes... top notch service - will highly recommend Stephens plumbing to anyone in the San Pedro/Long Beach area! read more

They tried to charge me an emergency tech fee (125) On a regular working day during normal business hours for the tech to quote me an astronomical fee to just uninstall the water filter and say he couldn't do anything about the leak until the following week. So in a nut shell, a fee to say he couldn't do anything about it. I cut my losses and had another company come uninstall it for a third of the price. Run away while you can. read more

Poncho checked out our furnace that was making funny noises. Turned out not a major problem, but solved. Recommend Stephens Plumbing anytime. read more

Victor came out to install my water heater and not only was he very professional. He installed the water heater with no mess and the job was done thoroughly and clean. I defiantly have found my new plumbing company. Thanks again to the Stephens plumbing crew and office staff...HIGHLY RECOMMENED COMPANY! read more

Timely, honest, reasonably-priced and thorough. What more could one ask? Thanks Omar!

Jose, Manny, and Cory were amazing!! I had 4 other plumbers from different companies come out over a period of a few months. Each time they were able to unclog our bathroom drains, but it only stayed clear for a few weeks. The last plumber I used had to come out twice within about 2 weeks, and the drain was still backing up. It wasn't until I called Stephens Plumbing, when Jose, using a camera discovered the problem. I can't believe how hard these guys work! It was a huge job and they were very professional and pleasant the entire time, barely even stopping for lunch! The job could have easily taken them a lot longer to complete, but they stuck with it even working in the rain!! You guy's should ask for a raise! Awesome job, thanks Jose!! read more

Much like Barbara H below, I made an appt for 8-12 and they didn't show. I called at least 10 times to get an estimate. They called me at 3:30 to say they were not coming at all. Don't waste an entire day on these people. read more

Galan from Stephens Plumbing was amazing. He came out to investigate a plumbing leak and was very thurough. It ended up being not a plumbing leak, and Galan took time to really show me the true issue. He was honest, straightforward, and helpful. I've used Stephens for AC installation, and other plumbing issues at other properties. These guys are pros, honest, and affordable. They get the job done, and they get the job done right. read more

Thank you all @ Stephens Plumbing....once again you have saved my butt! I appreciate all you and the staff there does. Everyone is helpful, professional, and quick to solve any problems! You all are my favorite and only plumbers! read more

Friday morning (Dec 8) I found my waste lines blocked and water coming up into the bathtub and into a shower pan. I usually call my general contractor friend for help but they were out of town. I have never used Stephens Plumbing but found them in the telephone book saying they can handle anything. I've used other plumbers and must admit I wasn't hopeful Stephens wouldn't try and run me over. I can honestly say Galan and his assistant Robert were perfect for me. This was a same day call and solution. Galan walked the areas of concern, told me what he thought and made a few recommendations. He didn't try to add items nor up sell me. Galan took his time to show me the pros and cons of the options he provided. I made my decision and am happy with the results. Galan and Robert were pleasant, professional, clear about what needed to be done and made sure I was happy before they left. If I ever need a plumber I'll be calling Stephens and asking for Galan and Robert. read more

For a while out hot showers have been interrupted by cold water---not always, but often enough. On Stephens trucks it says something about tankless water heater service so I called. We are so grateful to Williams, an expert plumber and a nice guy. He arrived promptly, assessed the situation thoroughly, and explained what needed to be done. The next day he came as scheduled and completed the necessary work. Williams is very honest; he never tried to sell me anything and was careful not to promise what he could not guarantee---(our unit is 11 years old and we have never had it serviced till now)! But Williams did excellent, very professional work. What can I say? The water is hot! And stays hot! Thank you, Stephens Plumbing. read more

These guys are fantastic. Our AC went out (during a heat wave--no less), and the company I've used a few times before told me "next week" before they look at. So I shopped around Yelp, and came across Stephens. There were so many 5-star reviews, that I decided to call. They had an opening the next day with a 12-4 window time. The van pulled up out front at 12:30 (with a phone call before-hand). Their tech, Matt, went and looked at our old unit and had it running again with 5 minutes. Cold air once again. Great work Stephens! I have a new go-to AC repair company now. read more

Stephens Plumbing & Heating was professional from the first call to the completed project. Our A/C was on the fritz just as it started to broil. I called Stephens and the next morning, Oscar came out to do a simple repair. He identified the problem immediately and got our A/C up and working. Combining the Yelp voucher I purchased, the entire fix was only $50! I was so pleasantly surprised and relieved. I'll be calling Stephens in the future. Can't recommend more! Our repairman Oscar was very friendly and thorough as well. read more

Galan and his partner Arturo were outstanding plumbing service providers. They were professional, courteous and knowledgeable. I highly recommend them and would use them again in the future. read more

Had a appointment for a quote and they gave me a 4 hour window for someone to come out. No one called so at 3:00 I called to confirm and was told they were running late and was still on the list. Finally got a call at 4:30 saying they wanted to reschedule to tomorrow. Worse part is calling and being told I was still on the list. I guess wasting my time wait in the first place wasn't bad enough but to be told they were still coming. Unbelievable, waste of time! read more

Poncho did quick and great work. He was able to identify and fix my problem in 15/20 minutes. He got my clog removed and my unit up and running in no time. He was very knowledgeable and explained his process to me in detail. I would definitely recommend him for A/C and or plumbing issues. I saved his number in case I have any future issues. read more

We had a faucet leak, and Gaian went above and beyond to fix it, now my sink runs way better than it did before! 10/10 recommend.

I am extremely pleased with the service I received from Stephens Plumbing and especially Manny who arrived just an hour after I called. Manny is very considerate and helped me and my Subway business by being honest and forthcoming with which procedure would be best for my specific issue. Manny was respectful of my employees and cleaned up as if he hadn't been there. Manny gave me specific advise on how to further keep my plumbing lines running fluidly while keeping in my tight budget. I will definitely be calling Stephens Plumbing again for my business and house issues. read more

Galan and Matt were extremely professional and helpful. I woke up to a water leak coming from the ceiling and falling onto our washer/dryer unit and they responded fast and did a thorough job. They explained everything every step of the way, wore their masks and understood the importance of it, and made sure they cleaned up and had everything exactly the way I had it -well actually better, because they fixed the horrible mess of a leak! I especially appreciated how they explained what had happened and how they were able to fix it because even someone like me, without any plumbing experience or knowledge could understand. It is obvious that they are knowledgeable about their field and know how to get the job done. I am very appreciative for their services and help. Highly recommend. read more

My heater stopped working and I called Stephens after talking to a friend who had just used them. Omar came out and was absolutely amazing. He is one of the nicest friendliest guys I've ever met and he was completely knowledgeable and informative. He had my floor heater problem fixed in about 10 minutes and I now have heat just in time for the colder nights! I highly recommend them and will use them exclusively for my heating & plumbing needs. read more