I have been using Stephen's Plumbing for several years. They are always quick to respond to any issue. Most of the time I have gotten same day estimates. Their technicians are excellent!!! Miguel recently replaced my gas line and he and his team did an amazing job. He took the time to check all the lines and I feel safe knowing everything is working correctly. The following week Freddy came out to install a new gas furnace. He let me know exactly what would happen at each step of the job. He was very helpful and answered all my questions. Both jobs look great and the area was cleaned up after the work was complete. I feel that each job was priced fairly. I will continue to call Stephen's plumbing when plumbing or heating issues come up. read more

I had a pin hole leak behind a stucco wall. Luis came and quickly diagnosed the issue and fixed it efficiently and promptly. I appreciate their willingness to price match. I've used Stephen's before and this was definitely one of the faster jobs. Glad I was able to rely on a local business. Job well done. read more

Stephen's Plumbing was exceptional for emergency service and maintenance/care. Williams provided excellent service on a recent maintenance service call for our tankless water heater and roto service. All work was performed with expert efficiency and good communication. Will definitely recommend. The front office with Jeanette is also fantastic and very customer oriented and responsive. read more

Response Time Job completion Customer Service All 5 Stars, I'd hire them again.................... read more

Marshalls came by today and installed a new flapper assembly and install three bidet units. Marshalls was very cordial and a pleasure to work with. I have used the company several times over the years. read more

I'm a return customer for a reason, service is always impeccable.and quality . Had the pleasure of having Andres in my home again. He is professional and also a very nice person. read more

Luis and Michael was great at fixing the issues with my laundry vent. Came back to fix the second time after another issue came up. Luis called the entire squad to show up to make sure to address the problem completely. Very happy with results and would use them again for future projects or issues that arise. read more

I can pretty confidently say that Stephens is my go-to for HVAC needs (I haven't needed plumbing support). Oscar came out to look at my furnace a couple of months ago, and saved me a bunch of money. Another company had recommended I get a new furnace, so I had called Stephens for a second opinion. When inspecting it, Oscar thought the issue was fixable. He could describe to me what my furnace was trying to do and accurately predicted what it would do next. He ended up replacing a part and it fixed my furnace! He told me I could replace the furnace itself ($$$), but really didn't need to - it works, and he's seen ones in worse shape than mine continuing to run well. He gave me some tips to ensure it continues to run well, answered all my questions, didn't pressure me to buy anything, and just all around seemed like a really knowledgeable guy. I called Stephens again, yesterday, since one of my bathroom fans was running, but it wasn't sucking any moisture out. Oscar came out again, inspected, and essentially cleaned my fan :facepalm:, again telling me it was still running pretty well, explained my options if I did want to replace it, but didn't pressure me into buying anything new. Definitely recommend Stephens, they've been able to get someone to my place quickly, Oscar has always come with booties (I have a "no shoes inside" home, so this is huge), super respectful and knowledgeable. Really happy to have found a team I feel I can trust read more

We had a great experience with William installing our water softener system. He was incredibly patient, professional, and detail-oriented throughout the entire installation process. William took the time to make sure everything was installed correctly and working perfectly. He also answered all of our questions and explained how to use and maintain the system in a way that was easy to understand. We really appreciate his dedication and hard work. read more

The plumber quoted me $412.5 w/tax for the handle and the flusher parts! Absolutely highway robbery!! He stated that those were his companies prices!! He was pretended that it was a complicated job in order to justify the price. Avoid this company and their nonsense!! read more

Called for an urgent repair in one of my rental units. The person over the phone was friendly and able to dispatch someone to the property promptly. The front desk manager who helped me Janet, was attentive and understanding of my needs. I live a drive away from the property and I needed to address the issue immediately. She put me at ease assuring I made the right call. When I met the serviceman he was friendly & professional. He throughly explained the work he was going to do before he moved forward. I appreciate the cost as I imagined it'd be a lot more to work on urgently plumbing request. I would definitely be using their services again in the future. read more

Luis came out and did a great job in clearing out the clogs in our upstairs bathroom. Went right to work and cleaned up afterwords too. Really appreciate it. read more

Third updated review. I just love this company. Oscar came out to inspect a crushed duct and to apply some sealant on a unit. He came out, applied the sealant, checked out the duct, and then even removed some blockage on another vent while he was here. Oscar is always so nice when he gets here, even had a great fun conversation with my kids. I also really like that Ryan is so responsive to emails, not every company will operate that way. I just really trust Ryan and the office to be responsive and send out people for what I need. read more

I was having issues with my tankless water heater not turning on. Stephen's sent out technician Williams. He was very knowledgeable and explained the troubleshooting process. He ended up taking the water heater apart, cleaned internal parts of dust, and flushed the water heater. It's been working great ever since. Thanks Williams! read more

Stephens - Descaler used. Worked well. - Plumbing Near Me - San Pedro, California

They arrived within an hour of my call which was great. The plumber was polite and fixed my leaking faucet in about 20 minutes. However the leak came back exactly one week later. They did return to fix it again under their warranty but it was frustrating to have to take another morning off work. Good for emergencies but I'm not confident in the long term quality. read more

So, I was in a time bind. I needed HVAC inspected/repaired as well as water heater installed in a small space all before this weekend. I have used Stephens Plumbing a couple of years ago, so I messaged through Yelp directly for assistance late yesterday. Even though I didn't get a confirmation before their phones closed at 4:30pm last night, They sent out both an HVAC technician, Poncho, and plumber, Jesus, this morning. Both arrived "on time" and they got everything that I needed done. I am more than over the moon that both issues that I was so worried about got DONE! Thank you Poncho, Jesus, and Stephens Plumbing for coming through for me today. I will be able to get some sleep tonight knowing that these issues were resolved today. read more

From start to finish, I had a great experience with Stephens. I reached out via Yelp to get an inspection and estimate for a broken heater in my home. The inspectors showed up the very next day, and they were very forthcoming that my heater needed to be fully replaced and that repairs would just be a money pit. They gave me an estimate that was lower than other vendors. I was able to book a day for them to come out and replace the heater within just a couple days. The day of the installation, Freddie and Eric showed up promptly and worked quickly, efficiently and in a very clean way. They explained each step of the process and kept the work area very tidy. They were done quickly and spent time making sure everything was fully functional. During the process I was regularly in touch with the office. The office staff, especially Jeanette, were super responsive and helpful. I would not hesitate to use Stephens for any future home services. I was really impressed with them. read more

Amazing experience servicing our water heater. Luis was quick, diligent and offered us a discount for the routine maintenance work.

Prompt, honest and friendly. Luis took great care of our repairs for our water heater. I highly recommend him and Stephen's plumbing Service read more

Thank you to Williams ! I needed a new toilet and he came out to check mine out and give me some ideas on an affordable replacement. He came back same day and got the job done quickly. Appreciate the great service. read more

I had Stephens come out in February to install a new kitchen faucet that I had bought prior to setting up the appt and to unlock my garbage disposal blades. The gentleman also changed out the hot water shut off valve ... They charged me $685 for like an hr long job. Asked for a majority of my money back, he was old ly offering me $150 off my bill.. Still disputing this bill with them ! read more

I had a VERY DISAPPOINTING experience with Stephen's Plumbing. They were late for our scheduled appointment, which already started things off POORLY and showed a LACK OF RESPECT for customers' time. After the visit, I was told I would receive a quote, but I had to call FOUR DAYS in a row just to follow up. Each time there was NO UPDATE OR COMMUNICATION. What's even more frustrating is that the quote was only prepared while I was on the phone with them after repeatedly calling. This level of DISORGANIZATION and LACK OF FOLLOW-THROUGH is EXTREMELY UNPROFESSIONAL. They clearly don't respect your time and expect customers to do all the follow-up themselves. Good communication and reliability are the BARE MINIMUM for a service business, and unfortunately this company FAILED on both. Based on this experience, I will never consider using them. I honestly don't understand how they have such good reviews given the service I received. read more

Oscar came out the day after I yelp requested (at night). The company set up an appointment quickly around 8am and was flexible with my schedule. They offered multiple windows and I chose the one best suited for me. They called 30 min prior to arrival. Oscar was nice, efficient, and helpful! He checked out our ac and furnace unit after I told him no cool air was coming out. He even replaced our air filter and gave tips for if it happens again. We were charged $160 for the service, totally worth it! Currently enjoying the cool air during this heat wave!:) read more

Had a few clogged drains, Luis came and gave fixed my drains fast and efficiently. Honest plumber would definitely hire again

Very disappointing quality of service. I selected the company because I felt a professional service would be offered, and that was not the case by any means. When my walls were opened up in the ceiling and exposed pipes, they were found later by another company not to be water pipes, but to be air ducks. Unfortunately, the technician from this company indicated there was no leak from these air, ducts outrageous. read more

Stephens - How my ceiling was left with huge mess which landed on my countertops, appliances, walls and floor. Ugh. Go elsewhere!!!! - Plumbing Near Me - San Pedro, California

Plumbers Miguel and Joey, very efficient and professional. They changed out a gas line and the water line very quick. I would highly recommend. read more

10 out of 10 service. Kind, responsive, honest, professional, fair, and thorough. My technician Williams was the best. Extremely hardworking, patient, knowledgeable, and he walked me through everything that needed to be done. I had a water heater deinstallation and a mystery leak that he found right away. I'd recommend them again and again. read more

We had an urgent heating issue where it suddenly stopped working and couldn't figure out what it is. Called Stephen's and Oscar came out to inspect. Such an honest and friendly technician - he spotted the area that needed repair, did it in a very timely manner, and came back the next day to bring more parts to remedy the issue. He's highly professional, knowledgeable, and a delight to work with. We will call Stephen's in the future for any plumbing or heating issues. Overall grade: A+ read more

Stephens Plumbing completed major plumbing repairs at our house. We could not be more pleased with the speed and efficiency that the work was completed. They had to dig through thick cement and brick all the while being considerate of the dust and mess it would cause us the homeowners. Miguel and Jesus were professional and courteous throughout the 3 day process of replacing pipes. I would call them again for future plumbing projects and/or problems. read more

They showed up to repair my broken water main. Repairman left to go to the office to get some supplies and get me a price. Never heard from him again. By the time I got hold of another repairman at Stephan's it was after hours and he wanted to charge me emergency charges, and of course he didn't know what those charges were. The first repairman was evidently blaming me for not approving the estimate... that I never got! I'm going without water for a night at which point I'll hire someone else. Bad communications on their part, not mine. I called multiple times and just got their service. Good luck if you use them. Edit: my 1 star somehow turned to a 5 star?! I checked that the water main was turned all of the way off and it wasn't! This caused all of the additional problems. While I turned the main 90 degrees, that doesn't turn it all of the way off (I didn't know that). If the "professional' plumber had checked it most of the problem would have been much simpler. read more

Thank you Oscar for doing a great job installing our new thermostat. It Oscar is friendly, timely and knows his business. I highly recommend Stephen's for Heating and Plumbing. They're awesome! Local business too!! read more

Stephens - Thermostat installation - Plumbing Near Me - San Pedro, California

Great work on our tankless water heater. Responsive, quick and extremely knowledgeable. The tech took the time to thoroughly troubleshoot the problem and then explain it back to me. Great work. read more

Oscar was right on time, educational about the problem and how to resolve it, and was transparent about the cost. Great job all around read more

Got an estimate from Poncho yesterday for A/C installation. Poncho was very punctual, polite, professional, an expert in his field, and knows how to explain technical information to his customers in a way that they will understand. He comes with 30+ years of experience in the field, so he knows what he is talking about. My wife and I were very pleased with his visit, the valuable information he had to share regarding he estimate, the equipment, warranty information, installation, and unique considerations specific to our home and lifestyle. Another small tidbit is respect for our home. He already came equipped with booties and every time he entered our home (he went in and out a couple of time), booties came on over his shoes. I have had other contractors (from other companies for other projects) just use booties outside, get them soiled and continually enter my home or just wear their dirty shoes/boots in my home and walk all the place. In summary, if you need an estimate for A/C, heater, mini-split installs, Poncho is a great person to come out. read more

I called Stephen plumbing for two things. They have great pricing. Great deals. And most importantly, great guys working for them. I have them come out once a year for my yearly maintenance. For my central air and never disappointed, they do a great job Freddy C is very professional, very respectful.. And he treats my home-like it was his. I am very happy with his work.. I recommend this company to everyone. Especially in my family and friends. Thank you, Freddy and Stephens Plumming for coming out. read more

We always work with Stephens plumbing when we have a project come up and we love them! Specifically Williams has done some big projects for us and we couldn't recommend him more. He is kind, efficient, and such an expert. The projects always come out great! read more

We asked Jeanette to send one of her best technicians to do maintenance and make sure our HVAC on both top and bottom floors, making sure everything was perfect and up to code, she sent Oscar and Rene. Oscar was fantastic! So nice, and very detailed, with all the right problem solving. He was very experienced and meticulous with all his work. Rene was the best side kick and did a great job also! We've sadly gone through so many HVAC companies, and had a horrible time, but I will never go anywhere else but Stephen's Plumbing from now on! And also, they have very fair prices, so don't be scared to call! read more

Always a great experience with Stephens! Our heater stopped heating right before Christmas. Called Stephens thinking we needed to wait until after Christmas for the repair. Happy to find out they could come Christmas Eve morning! Oscar arrived early morning, promptly diagnosed the problem & repaired within the hour. Thanks again Stephens! You're the best! read more

Stephens Plumbing is fantastic. After a different company quoted us several thousand for some work mid-job that left us without a toilet and with a hole in the floor, Nick came out and quoted us a fraction of the price and assured us he could get it done without immediately doing the more invasive work suggested by the other plumber - while letting us know that we would eventually have to do the bigger job. He came in, installed two new toilets and bidets, it all works perfectly. A warm toilet seat is the most underrated thing I didn't know I needed. Everything was left neat and impeccably clean. You can tell they take pride in their work. We had a small glitch after the fact, and they came back and fixed it for us asap. The prices are very fair, and the work is well done. We have some more plumbing work on the horizon and will definitely be using them again. read more

I was looking for someone to help clean an old gas floor furnace. After checking around with a few different heating companies I realized this is not something many will do anymore. I found Stephen's and they quickly provided a reasonable quote and set up an appointment. Oscar came and quickly identified everything the gas company had told me about and cleaned both my floor and wall furnace. Oscar was great communicating everything and answered any questions I had. Will definitely be keeping Stephen's in mind for any future work that needs to be done! read more