Kenny demonstrated very poor communication throughout this experience. He arrived at our home without ringing the doorbell or notifying us and began opening and working on our unit without informing anyone. When my partner went outside to check, he found the unit already open and Kenny working on it. When asked for a quote, Kenny said he needed to call the tankless water heater manufacturer to perform a diagnosis. My partner mentioned that the error indicated a venturi valve issue, but Kenny dismissed this and insisted the problem was due to a faulty motherboard. He also repeatedly claimed that previous plumbers were dishonest and had not properly fixed the issue. Kenny stated that parts should be sent directly to the homeowner rather than the contractor. However, after his call with the manufacturer, he told my partner the parts would instead be sent to him. He then quoted $1,200 for the repair and mentioned he would deduct a $300 diagnostic fee--despite never clearly communicating that such a fee would apply, even when asked multiple times. When I called to request a breakdown of the quoted cost, Kenny was dismissive and laughed at me, saying I didn't understand. I simply asked for a detailed explanation of the charges, but he refused to provide one, claiming it was just for labor. He then abruptly stated he would cancel the order and hung up on me. If I could give this company a zero star, I would. ***I need to revise my original review based on what happened after. We reached out directly to Rinnai, and they informed us that they prefer working with a certified Rinnai plumber. When the certified technician came out, he contacted Rinnai and was told that the replacement part had already been sent to Kenny. This directly contradicts Kenny's claim that he had canceled the order. The part is now being shipped to him despite what he told us. When the certified plumber tried to coordinate with Kenny to obtain the part, Kenny hung up on him. Fortunately, the certified Rinnai plumber we worked with was professional, communicative, and clearly explained the situation and next steps needed to fix the issue. He told us upfront he will be charging $450 for the work since it won't take long to install the part (1 hour tops), which is 1/3 of what Kenny quoted. Based on this experience, I strongly recommend avoiding this plumber. read more

Highly recommend STK Plumbing. Kenny was able to install a new water heater in one day and we could not be happier with the service.

Kenny was very communicative and was able to come quickly to replace a broken water heater. He cleaned up after himself and did good job. read more

STK Plumbing - New water heater - Plumbing Near Me

STK Plumbing was very easy to schedule replacing my water heater. Installation was fast and very professional. Great value, highly recommend. read more

Last night, we heard some strange noises coming from the water heater in the garage. I quickly submitted a water heater replacement project on Yelp early this morning. kenny called back within a few minutes to give me the details and offer his services. After comparing prices with other companies on Yelp, STK plumbing had a competitive price and were the only ones who offered to replace the water heater on the same day. The technician and owner kenny, arrived on time as promised. He did everything carefully and even gave me a few tips and suggestions while he was working. He's really knowledgeable and friendly. Overall, I'm really happy with the service today. read more

STK Plumbing - Plumbing Near Me

Kenny came right out on a Sunday to replace my water heater. There were a few complications which he fixed too. Great service and reasonably priced. I highly recommend Kenny and STK Plumbing!! read more

Great service. The price was very competitive Changed my water heater did a great job. Was on time for appointment. Very satisfied, will use again read more

Referred by my general contractor to fix a gas leak in my apartment building. Seemed to know what he was doing but reacted very negatively to any questions. Ended up flooding one of the apartments with natural gas. Had to evacuate the building and call PGE to turn off the gas and relight the pilots. He did show up to fix the problem but refused to admit his mistake. If you like to know how the contractors you hire plan and are doing the job, this is not your guy. read more

Good communication and quality work so far working with Kenny. He was fast to respond to messages, had good recommendations, and a middle of the pack pricing read more

Ken communicated quickly and gave me a very reasonable quote based on the job information provided. He quickly repaired a toilet issue and even gave some helpful suggestions to avoid the problem in the future. I'll definitely hire him again for another job. read more

Kenny replaced my water heater. Was on time and charged a fair price! We need more honest hardworking people like him. read more

STK Plumbing - Water heater - Plumbing Near Me

What an awkward experience! Kenny, the owner, arrived 15 minutes late, came in, and completed the work in less than 15 minutes when he had estimated 3hours for the job. There was no conversation or explanation of the work. He's not a native English speaker which may be why, but it was awkward and a bit unsettling. I was surprised that the quoted price still stood given how much less time the job actually took. read more

Ken is top shelf ... no bs and delivered all my plumbing needs. This included fixing refrigerator leak, built new drywall for adapter for refrigerator. New pipes replacing old 30 year old pipes that was full of rust and junk. Other plumbers just roto rotor the pipe providing a half baked solution. Will come back to Ken fir all my plumbing needs in future! read more

Great service & pricing. I was so thrilled to get my wall heater replaced quickly & professionally. I got other estimates but no match to STK for a Williams heater which had been my preference & coincidentally was what was offered. Give them a chance to help you! read more

God Bless you Kenny. I know our personalities crashed a bit when we met. I'll admit I wasn't the most gracious of customer's and I apologize for that. I've posted some before and after photos of what "Licensed" contractor has done for me for the same job you were bidding for. Hopefully this additional information will be helpful... read more

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We are happy with Kenny's job! Very good experience. He is responsive, accommodating and knowledgeable! The whole process, from scheduling appointment, being on time, to quick fixing, went super smooth! His charge is fair too! Definitely will refer Kenny to friends! read more

Came quickly to repair a corroded laundry valve. Quote was 60% other quote. Fast response and flexible. Thank you!

Kenny did a great job with both correctly identifying the root cause (defective cartridge) for the low water pressure issue with my master bedroom shower and installing a laundry tub I bought. It was not a common brand (Hansgrohe) but he was able to find the right replacement part online for me to order. read more

Amazing service! So fast! Quick response! The toilet works really well now! We are so grateful!

Had a sink, faucet and garbage disposal replaced. Was somewhat complicated with granite cutting and a different sink type. Kenny handled the job like a pro. Was pretty impressed on how easy he made it look. Can't go wrong with a licensed plumber. Kenny said if I find any leaks he will come back and fix, which gave me piece of mind. Don't expect it to have any leaks though since he does such quality work. read more

STK Plumbing - Plumbing Near Me

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Kenny was straight forward and doesn't BS. He will not sell you anything you don't need unlike others. He came early and was finished within a few hours. Best of all, his price is not inflated. So far so good. read more

Responded quickly. Yelp recommended but we were out of their service area. C'mon Yelp do better!

Best price of the licensed plumbers. Was very responsive and a good communicator. Installled a new Rheem Performance Platinum water heater that is hotter and faster to supply said water. My old one had a blanket. This one is insulated internally. Great upgrade. Best warranty and the work was done professionally. Lastly the old heater was leaking badly and was running out of the garage. STK even cleaned that up. read more

STK Plumbing - Leaking water cleaned up by STK - Plumbing Near Me

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Kenny did a great job upgrading and repairing a gas line for outdoor appliances. He was quick and his quote was reasonable. I'll definitely hire him again. read more

Wow best plumping work in the city. Installed a 75 gallon commercial water heater and disposed the old one in one day. Fast and good value!

Stop scrolling for plumbers. You are on the best one I have ran into. Fast and gets down to business. Had a broken valve in my shower. Gave a qoute online stop by the next day and was very fast. Save yourself the headache and just use STK Plumbing. read more

STK Plumbing - Broken Valve - Plumbing Near Me

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Absolutely Impress with Kenny's Work in our Shop's Water Heater. Fast and Reliable!, Good Pricing too.

Great service, professional & prompt! Pricing is reasonable too, would highly recommend for any of your plumbing needs

Kenny was amazing. I needed some pipes re-routed for my shower. Kenny responded quickly and was able to get the job done in 1 hour when others had quoted me for 4 hours. Will definitely call Kenny the next time I've got a plumbing need! read more

Had Kenny install a seismic shut-off valve on my house. Gave a fair quote, was prompt to arrive, did the work quick/with high quality. Recommend highly. read more

I used this company twice in the last couple months. Both times they were prompt, efficient and performed the work at a fair price.

Kenny took care of our drain issue and also recommended how to prevent it in the future. He was straightforward and had no hidden fees.

Very good service and timely support. Helped with plumbing issues from clogged drains to more complex requirements.

Great price for a water heater replacement . Very responsive and fast. Professional work too.

I can't vouch for the work they do but he came in with the lowest bid for a Ream water heater.

I needed my kitchen faucet replaced and Kenny was the fastest person you will ever hire. If you need someone reliable and professional then look no further. We will definitely be calling him for other things in the future! Thank you Kenny! read more

Kenny was the first to respond to my request for a quote, answered all my questions, came quickly to replace our water regulator, and fixed my shower leak, too. He was friendly, professional, and I'll be calling him again if I need a plumber. Def recommend!! read more

First to respond to my Yelp request for estimates and gave me an actual estimate, as opposed to telling me to call or have a free in-person opportunity to get Covid. Showed up same day, discovered and resolved safety issues in addition to my task. Very happy, will definitely hire again. read more

STK Plumbing are fantastic. Their bid was quick, all-inclusive, and competitively priced. Our old water heater broke and STK Plumbing provided a replacement, full installation and removal of the old broken water heater. It was a great experience and I plan on using STK Plumbing for all my future plumbing needs. read more

I almost hate to post this review because Kenny of STK plumbing is THE MAN and if I were a rich man I would hire him as my private plumber, overpay him, and never let him help you , alas, I am not and so I feel obliged to tell you that he is one of the most honest, reliable, and fairly priced professionals out there. He always responds, never over or under promises and if the job can be done, he will do it. read more