Sal stands out as the best front desk and customer representative at Stone Fire Grill for several compelling reasons, each rooted in exceptional customer service, professionalism, and an innate ability to connect with guests. First and foremost, Sal's commitment to customer service is unparalleled. From the moment guests walk through the door, Sal ensures that they feel welcomed and valued. His warm greetings and genuine interest in each patron set the tone for a memorable dining experience. Sal understands that the front desk is the first point of contact and strives to make a positive and lasting impression. His friendly demeanor and ability to remember regular customers by name create a sense of familiarity and personal connection, fostering customer loyalty. In addition to his personable approach, Sal demonstrates remarkable efficiency and organization. Managing reservations, seating arrangements, and walk-in guests can be a challenging task, but Sal handles it with ease. He maintains a well-organized system that minimizes wait times and ensures a smooth flow of guests. Even during peak hours, Sal remains calm and composed, effectively coordinating with the kitchen and waitstaff to provide timely updates to guests. His ability to multitask and prioritize tasks showcases his professionalism and dedication to delivering top-notch service. Sal's deep knowledge of Stone Fire Grill's menu and offerings further enhances his role as an exceptional customer representative. He is well-versed in the ingredients, preparation methods, and potential dietary restrictions associated with each dish. This expertise allows him to make informed recommendations and answer any questions guests may have, ensuring they make choices that suit their preferences and needs. Sal's enthusiasm for the menu is contagious, often inspiring guests to try new dishes and enhancing their overall dining experience. Moreover, Sal's problem-solving skills are exemplary. In the hospitality industry, issues and challenges are inevitable, but Sal approaches them with a proactive and solution-oriented mindset. Whether it's addressing a reservation mix-up, accommodating special requests, or resolving any guest concerns, Sal handles each situation with tact and empathy. His ability to remain composed under pressure and find satisfactory resolutions reflects his commitment to maintaining the highest standards of customer satisfaction. Sal's role extends beyond just interacting with guests; he also plays a crucial part in fostering a positive work environment for his colleagues. His leadership qualities and collaborative spirit contribute to a cohesive team dynamic. Sal leads by example, consistently demonstrating professionalism, courtesy, and a strong work ethic. His support and encouragement motivate his colleagues to perform at their best, ultimately enhancing the overall efficiency and effectiveness of the front desk operations. Finally, Sal's dedication to continuous improvement sets him apart. He regularly seeks feedback from guests and colleagues, using it as an opportunity to refine his skills and enhance the guest experience. Sal stays updated on industry trends and best practices, ensuring that Stone Fire Grill remains a leader in customer service. His commitment to personal and professional growth is evident in his proactive approach to learning and adapting. In conclusion, Sal is the best front desk and customer representative at Stone Fire Grill because of his exceptional customer service, professionalism, in-depth menu knowledge, problem-solving abilities, leadership qualities, and dedication to continuous improvement. His unwavering commitment to creating a welcoming and efficient environment makes him an invaluable asset to the restaurant and a favorite among guests. Sal exemplifies the qualities of an outstanding front desk representative, setting the standard for excellence in the hospitality industry. read more

Stonefire Grill has worked it's way into our takeout and delivery rotation, thanks to its consistently appetizing offerings over the years. We've explored an array of menu items, and it's safe to say that this spot rarely disappoints. While it falls just shy of a perfect score, there's much to love about this place. One of the standout features is the variety of delectable dishes available. The tri tip, chicken, and ribs have secured spots as our favorites - each bite bursts with flavor, and the quality is unmistakable. The inclusion of their delicious breadsticks is a delightful touch, adding a carb-loaded goodness to complement the savory mains. Speaking of decadence, the carrot cake deserves a special mention. If you're a fan of this classic dessert, you're in for a treat. It's an indulgence that's hard to resist, with layers of rich flavors that make it an absolute must-try. For families, Stonefire Grill offers a kids' menu that's sure to be a hit with the little ones. It's heartening to find a place that caters to both adults and children, making it an excellent option for family outings. The only aspect that holds back a perfect rating is the pricing. While the food is undoubtedly of high quality, the price tag doesn't always align with the casual dining atmosphere and concept. While the cuisine is incredibly satisfying, it doesn't necessarily warrant a premium price point. Stonefire Grill has consistently delivered mouthwatering dishes that satisfy our cravings every time. From sumptuous meats to delightful sides and a tempting dessert, it offers a well-rounded dining experience. Families will appreciate the thoughtful kids' menu, making it an ideal destination for a group outing. The only reservation lies in the slightly elevated pricing, which, while justified by the quality, doesn't fully resonate with the concept of casual barbecue dining. Nonetheless, if you're seeking a satisfying meal with a touch of indulgence, Stonefire Grill is certainly worth a visit. read more

Five stars all the way!!! So this is one of my absolute favorite places what I'm with a large group of family friends or co-workers, they have a marvelous outside patio which works all year round so that's great for parties fundraisers meetings family reunions whatever group Gathering or family event you may be having this place is definitely top of the list it's a very casual atmosphere the menu is simple but I must say it is delicious chopped salad is fantastic the macaroni and cheese is oh my gosh to die for and the garlic butter salmon will knock your socks off it is so good definitely on my top three each and every time I come to Stonefire Grill you get good service a clean restaurant affordable prices and most importantly delicious food so they have a few locations in the valley I particularly choose the one on Winnetka. Another great thing about this place if you're just coming with your family on a weekend or an evening with nothing to do it's in the parking lot of the movie theater so you can grab a great dinner and go hit up a movie they have lots of parking and the wait usually goes pretty so definitely recommending nachos for lunch or dinner but for any type of event that you may be happy whether it's a celebration of an anniversary or birthday fundraiser meeting or corporate event for work I would definitely come and check out the spot clean restaurants good food great atmosphere@ Stonefire Grill read more

Damn, this place is terrible. From my first ever experience there, the second I walked in all of the employees were talking extremely loud to the point where me and my family couldn't even hear what the cashier was saying. I couldn't personally stand it so I got what I could just to go outside and not be bombarded with excessive employees babbling about their life as loud as possible. Once we finished explaining what we wanted, we went outside to sit down and wait for our food to come by. They served our food; however, not only did they sound like they didn't want to give us our food, but the food (chicken breast with garlic, to be exact) was EXTREMELY rushed and one of them had the audacity to ask us if we wanted it for "to-go". They even forgot to serve one of us the food that we ordered. We had to wait 20+ minutes for 1 plate of food and by the time it came we were already finished and were ready to leave. I overheard the people on my left and one of them said they were ignored by one of the employees after trying to simply move out of the way by saying "excuse me" and whatnot. There was one employee in particular who was somewhat trying to assist us though, they had an afro. In basics, the food was alright; customer service was terrible and it was WAY too loud in there to place an order. For my first time, it most certainly might be my last. read more

This place is unequivocally the worst family restaurant I have been to. My mom decided to take my family and grandma to this place for a pre-mothers day dinner and boy was it harsh. We couldn't even find a seat and my brothers and I had to personally look for a seat ourselves! When we finally found a seat, my mom decided to order the family meal which consisted of plate of chicken, pork, beef, Caesar salad, and pasta. After waiting for a long ass time, they finally brought the food but the plates couldn't even fit on the table because it was too small!! I repeatedly asked our waiter to bring a small table to help hold all of these dishes but this dumb fucktard couldn't even do it. This pissed off my family and ruined the little time that my family ever spend together because of school, work, etc. Long story short, we ended up leaving without tipping and the bill came out to $80. From the disorganized service to the pimple faced high school douchebags that are serving the food, you would only want to go here if this is the last place to eat on earth. Take that back..even if this was the last place to eat on earth...I'd just starve or eat my my own shit. read more

I recently had the pleasure of dining at Stonefire Grill, and I must commend one particular employee, Sal, for making my experience truly exceptional. As a dine-in register employee, Sal went above and beyond to ensure that my visit was not only enjoyable but memorable. From the moment I approached the register, Sal greeted me with a warm smile and genuine enthusiasm. His friendly demeanor immediately put me at ease and set the tone for the rest of my meal. Despite the bustling atmosphere, Sal took the time to engage with each customer, demonstrating a remarkable level of attentiveness and patience. What truly stood out to me was Sal's willingness to go the extra mile to accommodate my needs. He took the time to walk me through the menu, offering helpful recommendations and answering any questions I had about the dishes. His knowledge of the menu was impressive, and his enthusiasm for the food was infectious. I would highly recommend dining at Stonefire Grill and having the pleasure of being served by Sal. He is a true asset to the team and exemplifies the highest standards of hospitality. read more

I recently visited this location, and I can't say enough good things about the experience. From the moment I walked in, the atmosphere was welcoming, and the staff was friendly and attentive. The food was absolutely delicious--everything from the tri-tip to the salads was fresh, flavorful, and perfectly cooked. What truly made the visit stand out, though, was the incredible service provided by the manager, Daniel. He went above and beyond to ensure that my experience was flawless. Daniel was approachable, professional, and clearly dedicated to providing top-notch service. He checked in multiple times to make sure everything was perfect and handled the entire dining room with exceptional care and attention to detail. Stonefire Grill is lucky to have someone like Daniel leading their team. His genuine passion for customer service makes a great dining experience even better. I highly recommend this restaurant to anyone looking for great food and fantastic service. I will definitely be back soon! read more

you better come here hungry because this place will put you in a food coma. the family style orders are more then enough for 6 people. we ordered racks of ribs, tri tip with 3 different styles of seasoned toppings, BBQ chicken, garlic bread, mash potatoes, mac & cheese and salad. everything was mouth watering good. just reminiscing about it now makes me crave for it. the food is heavy but flavorful, and the price wasn't that bad compared to other places similar to this restaurant. we were able to stuff my family of 6 to the max and still have plenty of left overs for a next day lunch meal for each person all under a budget. from now on I'm just going to go to Stonefire grill for hardy grilled style meals because i know their flavors and tenderness won't do me wrong. and don't forget to take home their fudge brownie for dessert because you won't have room after your sit-down meal, but it's still a treat that you're going to regret not leaving with. read more

I would like to recognize Alberto Haro for his outstanding leadership and professionalism as a manager at Stonefire Grill. Alberto consistently demonstrates strong communication, teamwork, and dedication to both his staff and customers. He creates a positive work environment where employees feel supported, motivated, and encouraged to succeed. Alberto handles challenges calmly and professionally while always maintaining excellent customer service standards. His ability to lead by example, stay organized during busy shifts, and ensure smooth operations truly stands out. He is approachable, respectful, and always willing to help both employees and guests whenever needed. It is clear that Alberto genuinely cares about the success of the team and the overall customer experience. His hard work, leadership, and positive attitude make a significant impact and are greatly appreciated. Also the Food was perfect. read more

Since my lunch partner at work only eat food that is somehow healthy , which limits my lunch options almost to none around the location of my work, finding this place was a blessing! * Side note - I don't kick his ass only because it helps me to maintain my six-pack. The lemon chicken here is good. Not perfect because it's always just a bit too hmm...lemony?lol. But the chicken without lemon is too dry. The half chicken, half steak is always a solid option. But the reason why I forgive them for everything is not only the blond manager. Hmm...that was unrelated. Although the service here is great. Maybe it is related? Lol. NVM. The reason is, their smashed potatoes. They taste just like what my grandmother used to make when times was peaceful and I didn't had to run marketing campaigns for 7 different F*** companies. Try it. You won't be disappointed. read more

I love Stonefire Grill. It's awesome for families with young kids because, as you know, they sometimes lack the patience to sit in a restaurant for hours (sometimes?? haha!). Anyways, the salmon is awesome. And they kids mac n cheese is FAR from a box of kraft. My husband and I fought over it so we ordered a 2nd, as a side dish for us. (Stealing our toddlers food was starting to gnaw at our conscience). Anyways, the beauty is in the selfservice. I don't need to wait for a drink to be refilled, I can do it myself. And when my child, the ticking time bomb, goes off- we pack it up and leave. No waiting around for the check, etc. Stonefire Grill works for us, we go often. read more

I recently ordered online from this restaurant and found the process to be very user-friendly. The preparation time was impressively quick, with my order being ready about 20 minutes after I placed it, which coincided well with my arrival from work. The takeout area staff were attentive and greeted me with a smile, showcasing excellent customer service. It's refreshing to encounter such hospitality. The restaurant's environment was clean and well-lit. As expected, the food quality was superb, making our St. Patrick's Night celebration truly enjoyable. Thank you for a wonderful experience. read more

Had a problem that was mostly my fault involving a takeout order and called them to see what to do. They went overboard in correcting the problem and making sure I was happy. Incredible customer service from Managers Will and Jasmine. They literally could not have had better skills in dealing with me. And the food was delicious. I eat at Stoneware maybe once every two or three months only, but honestly because of this experience I will eat there more often simply because I like to reward Great customer service (and like I said, the food is good.) read more

I went tonight to get my husband's dinner for tomorrow and the presentation of my food was pretty sad. Pretty small for paying 23.99 for a personal meal. not sure if I'll order this again because the last few times I got it the presentation of this meal and the portions were a lot better. I sent it back and they gave me a smaller portion than the first time so if you're gonna charge a lot at least give the customer what they want. I'm not very pleased and I think I'm gonna take my business elsewhere even though I've been going to you guys for years read more

I know it's not hip to say this but I love Stonefire Grill. Yes, from the outside it looks like one of those theme restaurants that one should generally avoid. However, Stonefire Grill honestly has the best sausage pizza I've ever had. The salads are good too, particularly the Spinach salad with quinoa. I honestly think that this is one of those gems that people do not quite appreciate. I cannot recommend this place enough. So, give it a try! Just look past the cheesy décor and be open minded. You will be pleasantly surprised. read more

The food here is really good and so are the portions. They have different options depending on what you like and different sizes so you can share. I had the mesquite chicken bbq and it was very good. Cooked really well. My favorite thing was the breadsticks they are soft and with garlic and taste wonderful. However, although most of the staff was nice, the girl at the cash register did have a bit of an attitude and rushed most people through their orders. Even if they had questions. I would for sure come again. read more

Stonefire Grill an amazing place for lunch meeting their outside patio is great!! I am in charge of Hosting corporate meeting or my company it's perfect year round with their large patio fire pit heaters and beautiful atmosphere not to mention delicious food fast and friendly service and reasonable prices definitely would recommend or meetings or any type of function that you may have work-related or personal and it's even a great spot just to come and hang out for lunch or dinner with family and friends read more

Just visited this location on Saturday and I am only writing this review because my cashier/server was amazing. Outstanding costumer service by Kevin I. He went above and beyond to provide a pleasant experience. He came by our table to ask if everything was ok. To be honest not many employees here take their time to see if you need anything , I was surprised with the way he made us feel welcomed. I will definitely come by more often, he made my family feel welcomed. Did I mention food was delicious too? read more

This place is great! I come here for dinner every once in a while and it's always delicious! Most of the time I order for pick up and they always have my food ready in time. I never have to sit around and wait for my food. I absolutely love the Marinara Pasta! It's amazing! Whenever I order it, I ask for the sauce to be on the side and they never forget to do so. My order is always done the way I asked. The chicken is pretty good too, a bit dry, but still good! I highly recommend this place! read more