What happened? We haven't been here in about a year. Wow quality and customer service has diminished. I don't usually send back food but..,the French dip we ordered was inedible. It was full of fat and we couldn't bite through the meat. The entire piece of meat came along when we would make a bite into the sandwich and we had to pull it from our mouths. I went to ask for an exchange and they did help me but with a bit of an attitude didn't say sorry about that or want any details to share with the kitchen. The salad was good, the pepperoni pizza was good. Just wondering why it seems to have lost some of its charm. New management? read more

I ordered at 1pm on a Sunday and was told it would be ready in 20 minutes. I arrived about 1:40pm for curbside pick up and checked in. After waiting 10/15 minutes in the car and no food yet, I went inside, got in line and picked it up from the counter. Needs to be a little more organized. A few more staff would help so the 2 or 3 people working aren't running around like crazy. Food was good, as usual. read more

Having eaten at this Stonefire and the one on Fallbrook many times, this meal changes my opinion totally. In the past I've not been bowled over with delight but never a disappointed like this. Takeout order included the "Baked" Rigatoni. The menu picture looks meaty and saucy and baked. What I got was in a plastic takeout container (as expected) but looked and tasted like microwaved leftovers. I know what microwaved leftovers look and taste like. Here's what it should have looked like: https://stonefiregrill.com/menu/pasta/baked-rigatoni-with-meat-sauce-mozzarella/ And the picture is what I got, and here's what my mouth tasted: Dry, flavorless, not crunchy as one would expect of a baked rigatoni but dried out and tough. Very little sauce and even less meat. And the meat... chewy to the point where it just needed to either be chocked down or spit out after being masticate. I'm beyond disappointed. Next time, if there is a next time, I'll get a salad. read more

Stonefire Grill - What I got after ordering Baked Baked Rigatoni with Meat Sauce & Mozzarella - Barbeque Near Me - Chatsworth, California

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"I haven't been to this location for a minute and I know why. It's terrible service. It's too loud to order. I couldn't even hear what she was telling me. This girl had a really soft voice. I was getting very irritated, and the bald guy with glasses said something to her that was rude. He was obviously talking about me because I was getting annoyed since I couldn't hear this girl. Very unprofessional terrible service when they opened; the music was so loud, and there were people next to me yelling. I'm trying to hear what she's saying. Never again." read more

Worst salmon I've ever had. As firm as a bouncy ball. Way over cooked is an understatement. Had to throw the whole thing away. Never visiting a SF again. read more

After years of avoiding this place like the plague well nowadays Covid-19 (yes, because of the Fly incident), I decided to finally give them a shot this past weekend. I am happy to report that even though they are only doing external dining, The place is immaculate and well I can never complain about their food. I was especially please with the service and facility, and will definitely be coming back. Thank you guys for such a pleasant experience during these tough times. read more

First DINE IN dinner we had in awhile and it was a huge disappointment. We went there last night 2/03/2021 for dinner. Before coming, I called and was told that it was actually their first day opening with dine in. We got there around 6pm. There wasn't a wait as it wasn't that packed. I placed my order at the counter as usual. However, I had a very difficult time hearing what the employer taking my order was saying. I kept on asking what he was saying and he didn't seem that friendly. The outdoor dining was spacious and not crowded because not many people dined in. We sat next to the exist. During our whole dinner, I noticed two different employees checking up on all the tables twice but just ignored our table. That's so rude! Despite the lack in the service we got, we were excited for the food. It was my fiancé first time eating at Stonefire Grill. We ordered the tri tip (half garlic butter and half bbq), pizza with mushroom and basil, pesto pasta, Caesar salad, and breadsticks. I don't know what happened but the food all tasted bland. The pesto pasta just tasted like boiled penne, not worth how much I paid for it. The salad almost had no taste and the portion was smaller than it used to be. The tri tip had a lot of fat. I was very excited about the bbq sauce but it was too salty. The pizza and breadsticks was good. Ultimately, I was and am very disappointed in this visit and hope that their quality and service would be back like before. read more

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Sorry but Unhappy customer here. Catering order was so small portion and pricy. Not worth it to pay almost $20 per head for pick up order. Would not be using again your restaurant for my next event. Paid $831.76 for 40 people but the food serving is like only for 25 people. Super unhappy. read more

Stonefire Grill - Paid $831.79 for food good for 40people. So sad I think the portion is only for 25people. - Barbeque Near Me - Chatsworth, California

Very very bad service!!!! Has a horrible experience with employees ignoring me when I pulled in for pick up . I had to call in twice so someone can give me my food had a pick up time but food wasn't ready . Manager came out said sorry for the misunderstanding gave me a 25$ gift card with no money !!!!! Wow !! Zero stars I visited the restaurant yesterday the manager that was on shift explained Everything to me about the gift card. Gift card must be only used inside And not online , my mistake ! At the Manager that was on shift was very very kind and I wish they would have more employees like this . I didn't get her name but the service was a big turnaround compared to last time. Will get three star in because of the initial problem. But from what I see it's an ongoing issues with the employees being rude. read more

Stonefire Grill - Barbeque Near Me - Chatsworth, California

Food is always great. Different varieties sure do please the whole family . The trip tip, the chicken always cooked to perfection. Need to try the ribs and salmon next time. Overall good value. read more

has to be the worst stone fire experience ever :/ came yesterday with my family, almost $100 for 4 plates of different pasta that all tasted watery literally all the sauces were different, but they tasted like straight up dish water. Flavorless, and when our food arrived it was cold:( disappointed !!!!!! read more

Came during a Saturday - obviously super busy and packed!!! But Kevin I. was able to make my family's experience EXTRAORDINARY. He was hospitable and very accommodating. Next time I come here I will be looking for Kevin I!!! Thank you! read more

Stonefire is recommended! This restaurant franchise offers a great deal of tasty food options even for individuals who do not eat meat, it is affordable, and a big enough eatery for parties of 5 to 10 people. I have been eating at Stonefire for the last 10+ YEARS (at the Chatsworth, Woodland Hills and Pasadena locations) and their food & service has not let me down. My family and I usually come to Stonefire for birthday celebrations, and it's a lovely treat. Although they are known for their low-cost ribs and tri-tip, I look most forward to their South of the Border salad. But there's a lot of options (pasta, pizza, chicken, tri-tip, baby back ribs, salmon, mashed potato, breadsticks, beans, whole roasted cauliflower, chicken tortilla soup, cookies, fudge brownies, carrot cake, salads, etc) read more

My family and I went to the Stonefire Chatsworth for a birthday celebration and had the best experience. There is this young man name Andrew who was so attentive to our needs and always would stop by our table to make sure we were good. He had a good attitude, great smile, and hard working as I can see from afar! He is someone who definitely deserves a higher position or pay if he isn't already! For all customers that dine in... this young man is not hard to miss as he out shines everyone there with his big smile! read more

Came in at around 6 30 pm Wednesday. Asked cashier for change so I can put in tip jar and she gave me 5's only. I guess she was wanting nothing less than 5's. Then my food didn't arrive while my 2 patrons did. So I got up and retreived it in the "to go" area. The gal cleaning tables and delivering food was pretty attentive and quick. Food and service is always great at the Valencia location. This location is usually a toss up. read more

Pizza and salad. Order online says will be ready at 645. Show up at 638 to make sure my pizza not cold from sitting on the counter waiting for pick up. They have no warmers just leave everything sitting on counter by front front door. Pizza is stone cold. They should change name from stone fire to stone cold. I tell the guy pizza is super cold and ask how long it's been sitting there he said since 625. Informed him my order says ready at 645 I arrived 10 min early just to make sure I got a hot pizza. He gave me attitude and starter to attempt to back talk me. Said he would warm It up in oven Girls Brings pizza from the back in a few min and shows the counter guy I saw the girl show him the pizza so I figured something was up. He gives ut to me and I'm smart enough to look at It before I leave. It's burned to death pepperoni is now black shriveled and curled up Brittle. Edges are burned so bad all dried out Manager asked me if i wanted them ti make It again ummmm no I already waited 45 min for this garbage. Refund my order and will get dominos. Least It will be hot and not burned Worst rudest staff imaginable kid is lucky i had my son with me he would be wearing a burnt pizza and salad for opening his smart mouth to me Will never ever spend a penny here again. If you're any cold and or burnt pizza or warm salad with rude service this is the place for you read more

Good food. Good service. Outside seating is available and it's clean. Just a straight forward, quality experience.

Kevin I. Provided us with a great service today! Really great energy once we walked in! He was very attentive and checking in if we had everything! Awesome service Kevin read more

Kevin I "I" wow !! Beyond words. He was such an amazing server . He went on and beyond answering all of our questions . He followed up to make sure we received our food in a timely manner . He follow up with us . Always a smile we are all coming back . The food was delicious . We need more serves like him .. his a #1 !!!! read more

If I can give no star at all I would . I've been ordering my food from this branch and I am always disappointed . I don't know why I keep ordering even though everytime I buy specially their almost $200 package I always see the same issue . Their pasta pans are so tasteless . This time I learned my lesson , I will never order online or eat at this restaurant ever again . There's been no time that I don't give tips . I always give tips and yet the food remains unacceptable . I've given them too many chances . The pasta pans are so embarrassingly tasteless , sauce less . Please don't buy online or eat at this branch . You will regret spending your hard earned money at this branch . I will surely warn everyone. read more

Stonefire Grill - Pasta Party Packs - Barbeque Near Me - Chatsworth, California

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I have been coming to Stonefire for years now. I am so glad an old coworker of mine introduced me. Their tri tip is worth a visit alone! The breadsticks are also amazing, though I will admit sometimes they are a bit too greasy for my taste. The restaurant does a good job of getting your order then finding a seat for you, but honestly i prefer to either get my orders to go or to cater a meal from them. We used Stonefire for our housewarming party and let me tell you. When they say we had enough food for 20...they meant closer to 25 people. The portions were amazing! Great food, wonderful customer service, what more could you ask for? read more

This is one of my go to FAVORITES when I come to CA for business 6-7 times a year. I order the salmon with extra garlic sauce meal and I get a Caesar salad as my side. read more

Food is always delicious as usual but this time the service is extraordinary. Kudos to Isaiah who stepped up to the plate when we needed help. 15 minutes has passed since we had asked a waitress for an order of carrot cake. Obviously, she had forgotten about us. Isaiah was making his rounds and asked if everything was good with our meal when my husband told him about the order we had placed fifteen minutes earlier. Isaiah was so very kind and brought us the carrot cake right away and saved the day. We were there to celebrate our son's birthday and with Isaiah made our visit all the better. Thank you Stonefire for hiring people like Isaiah. Isaiah keep up the great work!!! I had to post this because all too many times these hard working people don't get the recognition they deserve. Thank you again!!! read more

Very disappointed went for late lunch yesterday. Spent $54 and this was our breadsticks my husband ordered the coleslaw for his side dish he sent it back because it was salty and had chunks of salt in it. I price we pay for food these days it should be eatable. I don't think we will be back and unfortunately it was my favorite place to eat. read more

Stonefire Grill - Breadsticks swimming in oil. - Barbeque Near Me - Chatsworth, California

Kevin I. was an amazing server He was very kind and helpful with me and had a great personality! He was also very patient with all of my questions and helped me with signing up for rewards to get points if I could, I would definitely make him a manager because of his excellence in customer service and dedication to his role as a team member, as well as for providing great input to my questions. He was also not only attentive to my needs as a customer, but as well as the needs of other customers as they were walking in, by greeting them with a smile and asking how he could help. I am very thankful for his awesome 10/10 service today! Will definitely be coming back! read more

I come here regularly and we also ordered a family pack this 4th of July. I simply love the brisket with the gorgonzola butter. It is spectacular. read more

We came here for brunch today since I like Stonefire Tri tip steak. It's in a big plaza so finding parking is easy. When we walked in, there was a lot of people. I already knew what I wanted so we put in our order and found a table to sit at. The food came out in a decent time but they forgot the breadsticks. So I went back to the cashier and they brought me a plate with 6 breadsticks. The tri tip here is very good, my girlfriend got lemon garlic salmon and she said it was good. The mash potatoes was our side and I thought it was good as well. They have a nice outside seating area with a fire place if the inside is full. read more

Stonefire Grill - Tri tip steak with mash potatoes and breadsticks. - Barbeque Near Me - Chatsworth, California

Kevin i Wow what can I say he went above and beyond amazing server. Definitely will be coming back. read more

We go to church in chatsworth and decided not go go all the way back twards our home in Santa Clarita to go to stone fire So we went to this location The service was great and they were very nice to us but the quality of food was not good at all In Santa Clarita the food is hot and fresh the salad cold and crisp Here the tri too was cold the chicken was cold the garlic mash was like Luke warm and the bread sticks were hard Salad warm and gross I can't believe the quality was sooooo not the same Step up your game location! We won't be back read more

Stonefire is totally underrated and it shouldn't be! The food is not only delicious, but affordable. The portions are huge and I always go home with left overs. I really like this location because it's close to me, the workers are all really nice, and the restaurant is pretty big! Stonefire is usually not crowded on weekdays, but I went here on a Sunday afternoon for lunch with my sister and the place definitely was crowded. Every time I go to stonefire, a must is always their tomesto pasta (half marinara and half pesto) which is the best of both worlds. My sister and I share a petite tomesto, because even though it says for 1 person... it practically feeds 3 people. I also usually get a sandwich from their menu, but I recently tried their BBQ pizza with tri tip. It wasn't amazing, but it was flavorful - the pizza was soggy and the cheese was a little plasticky. Also, to go with the pasta, i order a few breadsticks because they're buttery and garlicky and everything one should love. When I come here with my sister, we usually share 2 entrees and some breadsticks which fills us up completely and we end up taking a lot of left overs home. And the outcome is usually less than $20! A total deal because we both get a second meal out of it at home. This place is definitely underrated and should be more popular because the food quality and price is great! But I also like that it's underrated because then the place won't be crowded... read more

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I have been told that this place is under new ownership/management, and it's just not the same. The Tri-Tip is poorly cooked (we asked for Medium Rare and get Medium Well), their bread sticks that were always excellent are now mediocre at best, and they now apparently want to skimp on the BBQ sauce (they won't even give you any unless you ask for it). This place was a big go-to for us but now just stay away. read more

Only giving this 1 star because the food is good, but the service is HORRENDOUS. my fiancé and I took my mom out for Mother's Day today and not only did we have to wait an hour and a half to get a table, but once they called our name saying our table was ready; they said it would be TWO HOURS before we even got our food. That's 3 1/2 hours total. Mind you, there's only about 10 people even Sitting in the restaurant, and about 40 employees, ONLY working take out orders. No one gave a shit about the people who were actually dining in. ALL THEY DID WAS WORK TAKE OUT ORDERS. Don't be open for dine in if you don't want to wait on people!!! RIDICULOUS. Will not come back to this location. Rudest people ever. Get a better system. read more

Okay so once again incredibly annoyed. I was quoted a 77 minute wait but what can you do. I arrived 30 minutes before my quoted time as I was in the area. I asked to see if my food was ready and it was. Here are my issues, the first my carrot cake was with the hot items. The second is my food had been sitting out there for who knows how long. Now, had I come at my indicated time I would be met with cold food as it was just left sitting there. What is the point of getting quoted times? The third strike was my food was cold, not just lukewarm but full on cold. I don't live far so there is no excuse. I paid for cold ass food which is infuriating. If that's the case I could have gone elsewhere where the food would have been warm. read more

What can I say, Stone Fire is awesome, love their food, everything is good. Love the Pizza, the tri-tip, the garlic chicken, the ribs. Even the salads get the job done when you're hungry. The prices are great too, the staff is always friendly and helpful. In my personal opinion they have one of the best carrot cakes out there. I highly recommend this place. read more

I've eaten here and picked up food many times during the years, including having a catered event. The food is delicious, and the customer service has been phenomenal. This business is run by people who really care about their customers. Thank you, Stonefire, Paula Himmelstein read more

I'm a regular when it comes to Stone Fire grill! I usually get my order to go and it's the same thing the BBQ chicken chopped salad or the Golden State Kale Salad. About 2 weeks go I was having a party for my son's Birthday and decided to get food catered from Stonefire grill. We came on a Sunday afternoon and was greeted by Will. I told him that I'm having a party for an XXX amount of people. I wasn't really sure what to order and Will was so nice to assist me with the selection of food items and how much I should order. He was so kind to go over everything with me even though I asked him multiple times, he repeated my order and assured that my order would be ready by the date I needed it. We got our ordered delivered and everything was great, food tasted great and everyone loved it. Unfortunately being a party host I didn't have a chance to try the food on the day of the party so we went back a week later. We ended up running into Will again and he remembered me and asked how my catering order went. He was very personable and just overall a great person. I forgot to tell the girl who took my order that I wanted the dressing on the side and he was so kind to make me a new one. He definitely made my dining experience and just overall experience with Stonefire a good one. I will be back and will make sure to utilize Stonefire for my future catering and dining needs. read more

I love Stonefire Grill. Their tri-tip is delicious. I always get extra BBQ sauce. Their breadsticks are also to die for. They do catering and their prices are reasonable. They always give a little extra with catering. read more

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The food is great and the service is top of my list from a restaurant . The 2 service persons I believe was Clarissa and John.

While we love the food here, the issue in this restaurant is the quality of service for take out. This establishment consistently has problems with getting orders correct. There is ALWAYS something missing. I'm not sure how this happens, as there are so many people attending for the to go area, but it happens. Just last night, we ordered for 630 pm pickup. I get there at 620 pm, and was told they can't find my order even though online notice said the food is almost ready. When the order was "completed", I asked to go over the order for completion. There are missing items such as extra meat sauce which we paid for. The young person behind counter asks me at that point, "do you really need that?". I almost lost it.. 4 stars for food quality, 2 for service. read more

Food did not taste good. Usually I love ordering from here but I was disappointed. Food did not taste fresh.