Great and friendly staff I always appreciate them the last two or three times I've been there. They are very efficient and friendly. But the last time I ordered a sandwich I saw the lettuce was brown and wilted and pretty much rotten. I told the lady about this and she said they had just sent it to the store??? Really ??? Wtf is that what subway calls eat Fresh ??? I think I might try Jimmy John's, or fire house subs . read more

NEVER ORDER FROM THIS SUBWAY! they take forever to get your order ready or if you Doordash it they cancel the order. Awful experience with this lousy subway. Don't even know why this establishment is still in business read more

I frequent this location of Subway a lot. I work close by, and to be honest, there aren't many healthy options for lunch in Pomona. For the most part, the sandwiches are always fresh and tasty. In the 2 years that I have been eating at this Subway, I can count on one hand the times I've had a sub par sandwich. The reason for taking off one star is it's not the cleanest location I've been too. The floor is dirty, and the drink station always has spilled soda and ice everywhere. The customer service is pretty good though. read more

The closest and best location for a Subway sandwich, right off the White exit of the 10 freeway heading east. Quite clean and organized. They greet customers every time they come into the door. There are two semi-booth style tables, one pub-style table and two regular table areas for you to enjoy your meal by yourself or with your friends. There is a drink station. It has various fountain drinks, coffee area with the works (including flavored creamers, always a plus), and a mini fridge with additional bottled drinks. It's always maintained and cleaned out. Their vegetables are always fresh and I have yet to see the infamous frost I usually see at other Subway locations. They have cilantro, which I LOVE. Parking is shared with the 7-11 store next door. It gets busy during morning and afternoon when customers are likely to be on lunch break. The lines go pretty fast here, even when the line is almost at the door. The staff seem to have their routine pat down. They alert each other when extra hands are needed. Communication is obvious in this location. There is a unisex restroom available to customers, which is nice considering this is a smaller restaurant than others I have visited. Very clean restroom as well. The atmosphere is very pleasant. I feel welcomed here and I love the big windows you can peer from while eating, although there isn't really anything interesting to look at outside. read more

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First visit they overcharge a 6" as a foot long. Second (and last time) their soda was flat or diluted. There's other food nearby, all better options. read more

This place is clean and the staff is friendly but don't expect them to be quick. Some days they are painfully slow. Hopefully you aren't behind someone one of the employee's knows you'll spend 5-10 mins listening to them catch up. read more

i am a local subway lover and i have never had a bad experience here. friendly staff who will take care of you. thanks for keeping me fed!

I wouldn't recommend delivery or take out. Also regret tipping the girl who delivered my sandwhiches. Neither of them were toasted as we requested and were missing some items like some of the dressings. But hey thanks for drenching our sandwiches in mayonnaise. some napkins would have been convenient at least. Poor customer service. read more

Thank you for being consistent and on top of your stuff! been going here once a week for over almost 2 months and no issues! fast and efficient - gets my online order every time. The staff is great too! personable and works to address all customers. read more

The two young ladies young ladies and young man making the sandwiches tonight were so nice and respectful, they made it seem like a fun place to work, glad that they seem to be enjoying their job so kuch. Definitely paid close attention to my order, food was good, store was clean. They even said thank you sir hope you enjoy your meal before I left. Went in at about 8:15 and was out the door less than 5 minutes later and they were pretty steady with customers too. read more

My experience here was pretty awful from start to finish, a total of 20 minutes and no food in hand. First the girl with dyed hair was being obnoxious and unprofessionally talking across the room making customers wait, secondly they didnt have the sandwhich Iwanted, so I let the couple behind me go in front, not realizing they would take upwards of 20 minutes fixing 2 sandwiches, he had no back up, before furiously leaving with no food bc there were 2 instances where i had to notify him of flies on the food while he walked away from making my sandwich. I sincerely hope people dont eat here anymore as i sure as hell won't. read more

Nothing special, but if you live in any of the nearby neighborhoods, or happen to be in the area, there's no better way to grab a quick and healthy lunch. And despite the strange out-of-the-way location, the restaurant is super clean, the food is as good as any other Subway, plus a few extras, and the staff is almost friendly. That's a big deal for Subway. read more

I've Been Coming Here For A While But Didn't Bother To Check In Until Recently. I Was Too Lazy To Add It Myself. This Is A New Location And So Far I Haven't Had Any Bad Service And The Veggies Are Fresh. This Is A Typical Subway But With Better Service Than The One On Second Avenue. read more

I had a less than average experience at the Chino Hills location off Grand and thought I'd give this location a shot after hearing good things from my BF. He was right. 5 stars for the genuinely nice service, keeping it together and still providing great service to the awful lady ahead of me, and fuller sandwich : ) read more

I like subway sandwiches but I don't like having to tell them what to put in it every time. They often can't understand what i'm saying and I have to repeat everything every time. I just wish they would give me the turkey / ham with whatever is standard on the sandwich that tastes good. Maybe there is a "code word" I can say to tip them on the fact is I want it made the standard way. So that's why I really really like the online ordering app. I just reorder it the way I like it the same way every time. So convenient! But this location is usually late with my order. The receipt tells you what time the sandwich will be ready to be picked-up which is 15 minutes after the order is confirmed. I try to go in at the time it's suppose to be ready and they are usually still working on it. Today I went in 20 minutes after I ordered and it wasn't ready at all, Moreover, they said they never got the order. I had to leave with no sandwich even after I paid for it. No lunch for me today. My 30 min lunch was gone. read more

Just did a late food run at this location and its safe to say i wont be back. Weve had issues every time we try this subway. I asked the girl to toast my bread and i just got home and the sandwich was NOT TOASTED. She really played it off . . when you only have one job and its to toast and slap ingredients on a sandwich you wouldn't think it was rocket science read more

Horrible employees They don't care that there is a fly landing on all the meats and bread. They are acting like they don't see it even when we say something about it. Happened on 10/28/18 at 2pm read more

Just like the other people who left comments about Yvonne they are completely true. In my entire life I have never been treated or talked to the way she did with me AND my coworker. To see that she has been there for months and getting away with it is beyond me. I have contacted the store manager and am waiting to hear back from corporate. This is completely unacceptable that she continues to bully the customers that go and spend money there. She is one of the meanest, ignorant rude person I have ever met. To anyone else that has had a similar experience with her I urge you to contact the store manager/ corporate and HOPEFULLY they will do something so more people don't have the same terrible experience I had. read more

What is wrong with this place? Saturday special is Meatball and totally out and won't substitute any sandwiches because you guys did not order your stock correctly? Really? Last time I go to this location and I know you have a sister location on San Dimas Canton and Foothill Blvd which I have avoided for 2+!years because your server spit was all over the place. Gross me out and walked out!!! I guess same here, NEVER RETURN!! read more

IF I COULD GIVE LESS THAN A STAR I WOULD! ZERO STARS FOR ME! Horrible customer service. Apparently when it gets busy, the staff is bitter and can't handle it. bad attitude. I asked a question about the types of bread and the girl responded with so much attitude. Her eyes rolled all the way back, and for alI I know, she could see her tiny brain. NEVER AGAIN! read more

This store is fast paced, upbeat, and a fun environment. Customer service gets 10 stars and employees always have a smile and are always in a good mood. You can tell they are a team. read more

Two weeks ago my husband went to this location and came back home upset because the woman helping him (Yvonne) was very rude I thought maybe he was exaggerating a tad bit so I didn't pay much attention to it. Today I went in and Yvonne was there she was very rude, raised her voice at me multiple times, and completely belittled me. Worst experience ever. Will never be coming here again. read more

I went there today and a guy made my sandwich and literally threw it together. It was literally a mess and he was rude to boot. He literally put 2 pieces of cheese on top of each other. Honestly he shouldn't be working there. Bread seemed hard like it was old. I honestly laughed when he was putting my sandwich together. It was a joke. I went there today 5/26 this morning. read more

I would give it no stars because Yvonne was EXTREMELY rude & disrespectful from the moment we walked in the door. Personally attacked us and she drenched my sandwich with vinegar, which basically destroyed it so we left. I wouldn't recommend eating there to my worst enemy, they'd probably spit in your food. read more

Worst experience in my entire life. Worst tasting and thinnest sandwich I ate. CINDY was incompetent. Messed up on my ordered 4 times such as did not added tomatoes to my other sandwich, put in sauce that I did not want (but since I hate wasting food I ended up paying n eating it=yukk), did not understand I wanted sauce on the side plus I asked twice, did not understand separate bag. Then oddly she made me paid before a customer that had her sandwich ready and she was waiting at the cashier. Worst of all EVELYN her coworker gave me an attitude while she chat with another customer about how Im holding up the line. I SHOULD HAVE NEVER PAID. WORSTED EXPERIENCE EVER! HORRIBLE SERVICE! read more

Brand spankin' new and now in my neck of the woods of Pomona. Beats going inside Pomona Valley Hospital or downtown. The young staff could use a little more training though. I would have had more check-ins but i had to add It to Yelp :p It's a little small but I like its location and that's it's clean and new :) read more

this subway is TERRIBLE with portions. I came in and ordered a turkey italiano (no longer on the menu) the sandwich is turkey, pepperoni, and salami. anyways I order it.. the lady starts making it. and she puts 4 pieces of turkey across the whole thing. kinda pissed me off knowing it's suppose to be at least 6. anyways i wasn't terribly mad about the situation UNTIL the person behind me walks up orders a turkey 6 inch, (keep in mind I ordered a footlong) and she put 5 pieces of turkey on his sandwich. I was just annoyed at that point, his 6 inch had more turkey than my footlong. food is always great, service not so much. MAYBE IF WE GOT WHAT WERE PAYING FOR service would be better read more

This the best Subway in town. The workers take pride in their work. They have a young lady there named Skyler James that ia absolutely the best. She greats you with a smile and you can see the LOVE she puts into making your sandwich. Overall the restaurant is great. read more

I love this subway! Pros: Clean, convenient, next to 7-11, & staff is always nice. Cons: Small parking lot, sketchy people lurk outside, & the staff is a little slow. All in all I like this subway! But I'll only go during the day. I've lived in Pomona 23 years...but I'm a little scary berry. I'm really paranoid & hate going in alone. Especially with the liquor store across the street. I've gone here at night before..never again! But it's not the subways fault. Just the location! Very healthy option and a nice change from the Del taco, McDonald's, etc. that are all within a 5 mile radius. read more

Patrick did an awesome job tonight!! Amazing customer service. Coming from the service industry, it's nice to see good service in return. Thanks a lot Patrick! read more

I recently catered threw this subway and they went above and beyond. The person taking my order was very helpful. My guest were satisfied

They only make one soup per day and they don't have the siracha chicken melt sandwich!

I just experienced the worst service ever. Only white and wheat bread available and no onions??? I checked what time they closed, perhaps I came in last minuteI but, nope it stated open till 11 pm and I walked in right at 9:30. I've gone to the most busiest subways in Down Town LA and never have I ever heard of bread and veggie shortage, there is no such thing! Im guessing the two ladies working there were just being plain ol' lazy and didn't feel like cuttin up some onions and baking some fresh bread. Never coming back for sure. read more

I was visiting subway on white getting lunch. it is horrible service the supervisor Alberto curse a customer out I will be taking my business elsewhere this is a nasty place to be and the service is horrible. Such disrespect read more

I love that this is location for a subway was picked its about 3 minutes walking distance from my house so that is a good thing. They stay packed and the only down side I would say is that they could be better organized and some workers more focused on work rather than employees or customers asserts. Enjoy! read more

This place has a bad customer service if the employe don't know how to make the sandwich your asking for they say it's no longer available but I went the day before and I got it, yes at the same place different employee so they guy that's there is good but the girl Mariah has bad customer service and shouldn't be working there if don't have full training . I won't be returning back to this place ... read more

Love subway, but this one is at the bottom of my list. Yvonne provides you with the worst customer service. Just plain rude!!! I'd rather go to another subway. read more

very nice employees! I used to go to the one on Garey by the school and it was horrible. Very happy they closed it down. Diffentely the Subway to go on White Ave. read more

Hey, it's Subway, fresh and fast. Normally very little wait time at this location, like that we can sit and relax while talking about kids school work or sports in a nice atmosphere, good place to bring kid and sometimes his friends and have some good food and conversation. My only complaint is that since my kid takes the bus to his school, they are not open earlier to grab him a nice hot breakfast every once in a while, otherwise it would be ideal. read more

Subway Sandwich Artist Yvonne was very rude I would not recommend experience to anyone it was harsh no stars - 0