Good selection, friendly knowledgeable customer service and easy access from the parking lot

Very disappointed tonight as I came in for a last minute birthday gift knowing exactly what I came in for and both workers seen me try opening the door while still having customers inside the store shopping. I was outside since 8:43pm, with other customers also outside waiting for the doors to be open as well. Instead of opening the door for us, they turned their backs pretending to "work", while smirking with one another as if they didn't wanna show reasonable customer service. We signaled that we were gonna purchase some sunglasses and still they denied to open the door. All the surrounding stores were still open to the customers, so it's not like we were being inconsiderate. Very disappointed in this service. read more

Sunglass Hut - Time - Sunglasses Near Me - Commerce, California

Don't ever go to this store Sunglass Hut in Redding Mt Shasta the manager Sean has horrible customer service and called me a liar and said everyone lies and did not want to accept my return even when he agreed that when he sold me the sunglasses they were dirty, I will be contacting Sunglass Hut Corporate and have them take care of it. read more

Got all my questions answered and the Oakleys I purchased were on sale. Salespeople were very helpful and I will probably be back here.

​​ I just left a Sunglasses Hut located at 13 499 South Cleveland Avenue in Fort Myers . The salesperson, tatiana, was incredible. Not only was knowledgeable . Her suggestions were sincere . And very helpful . Tatiana showed me the incredible selection that they have . She informed me of the features specific to that brand. If you're looking for Sunglasses. Go there, ask for Tatiana. ​ read more

Sunglass Hut - Sunglasses Near Me - Commerce, California

I just randomly visited here to ask if they could fix my broken sunglasses and Ms. Myer (sorry I spelled your name wrong) helped me without hesitation! I was amazed by their willingness to help. I didn't buy sunglasses today but if I need to I definitely will revisit there to get one. read more

Sunglass Hut - My sunglasses are perfectly fixed - Sunglasses Near Me - Commerce, California

Terrible return policy. Was promised 45 days. When i tried to return it, they refused returned. Manager kept rubbing lens for about a minute then tried to show me that their is a tiny scratch on one of the lens that was likely caused by him. Scammers. Do not buy from their. Attached is a picture of the glasses from which he claimed the lens is "damanged" read more

Sunglass Hut - glassed that was denied return - Sunglasses Near Me - Commerce, California

Roman assisted us, he provided excellent customer service. This location has a large selection of glasses at really good prices.

Don't purchase on Sunglass Hut online. My review is on both Sunglass Hut and in turn their courier service used. I ordered online and required ID to be supplied to courier (which is fair as the goods are shipped from China/Hong Kong) BUT.... they only sent me one email but they don't give you enough time to provide the ID, as I had circumstances where I had no access to my email. I sent through my ID photo after 4 days, and after the 7th day, i check my tracking and find out that my goods are being shipped back to sender. No communication before it was being shipped back. Unfortunately for me, I purchased a birthday gift and due to this whole experience the birthday has passed and now I am gift-less and have to now re purchase from scratch. Buy your sunglasses elsewhere! Don't risk delivery complications by purchasing online. Either walk into a store, or purchase online elsewhere. I will also be posting a review about DHL directly, but at the end of the day, Sunglass Hut could have offered to send the product again, as they did have confirmation that their goods are being returned. I hope that Sunglass Hut either change their courier company or take accountability for how they have deal with their customers. read more

Easily the worst customer service experience I have ever had . Ordered a custom pair of raybans through my local sunglasses hit store on September 8th . It's now the end of October I still don't have any sunglasses after 3x 1 hour calls with a customer service . They tell me to wait another another week each time I call . $270 and no sunglasses lol read more

Nevermind. This place is just a huge scam. The sales will say anything and everything to get you to buy but don't believe any of it. It's all just one BIG lie after another. I was promised life time warranty on all the glasses I purchased. The sales guy specifically told me that if I ever have any problems with my glasses just bring it back and they will try to fix it and if they can't, they'll swap out a new one for me. Three and a 1/2 months later, apparently one of the sun glasses I bought have rubbers on the side and they started coming off. I brought them back expecting it to either 1) be fixed or 2) exchange and neither happened. The manager told me the way the warranty works is i return these glasses and get 1/2 off on new ones. Why in the world would anyone be willing to do that is beyond me. And that is so far away from what I was promised that it's not even funny. They're already making a bigillion percent profit since they're owned by the same company that produces all these glasses in the first place and still have a need to screw your customers over. WOW. Never again!!! read more

We were helped by Alexis, she is a great knowledgeable and helpful person.. we highly recommend her Thank you Alexis. read more

This review is for the CEO of Sunglass Hut. If you want to have a successful business you have to have professional management. Your manager at the commerce location is nothing but. I was greeted upon entering the business. Once I approached and asked if my glasses can be repaired he notice it was not a new business it was a service to a previous-he was not interested in fixing the glasses that I purchased. He looked away and asked his assistance to help adjust. It just comes to show you the quality of service that is given by a company that has been given an opportunity to be at the this outlet, to service these people that do buy from these businesses. I hope you read this and consider. I hope this works down to the commerce management department so you can see that sometimes business doesn't require for you to do a sale it just requires for you to have acknowledgment of etiquette. read more

I bought a pair of Persol sunglasses at this location last year, only to have a lens crack five months later. I went to the store seeking a replacement an expecting to pay full price, only to be informed of the "oops" coverage that covers up to half the original purchase price applied to the replacement. The staff went out of their way to try to find a suitable pair at another store and have them shipped there. I appreciate the above and beyond service. read more

Had hopes to purchase a new pair of shade for the summer, had been looking for some online. Decided to stop by this shop to look around but as soon as I stepped in there the vibe was off, the workers were rude and had bad attitudes. They basically just stand there staring while I tried looking around, made me feel very uncomfortable. Was disappointed, truly thought I would find my new pair, specially since it is the only store dedicated to selling sunglasses. Hope citadel management does something to fix this issue. Don't know how the sunglasses hut will drive sales with employees who don't bother to help customers, they look miserable working there and seems like they don't want customers in the store. I rather shop for shades elsewhere. read more

Be careful buying sunglasses from here! Bought a sunglasses from store and returned later! They take the sunglasses And did not refund by original purchase credit card but by check Or gift cards.After 21 days I still did not get check( I chose check refund)! Called customer service the supervisor Tyler hang up my cellphone . Talked to the store manager she just let me wait till 15 bussiness day( after 25 days I returned the sunglasses). They would tell you that is the policy of the company . the policy is unfair to customers,most horrible company and customer service, read more

Do not buy online at Sunglasseshut this company is not responsible for the items stolen by the same shipping companies that they use or by the employees who steal in the same company I bought a product that I only got an empty box and they never helped me with my problem also their customer service by phone is horrible they made me waste days with this situation to provide me with any kind of help. read more

I went for my first experience buying a pair of sunglasses at the Village location and after finding a pair and paying cash for them the sales person asked me to help her out by having the glasses mailed to me. 1) I'm buying the product in the store, so WTF? 2) the sales person was dressed for a night on the town in Bangkok, inappropriate! read more

I purchased 2 pairs of sunglasses on 5/24/21 that were supposed to be new. Instead I received some from the wall display. I returned them to the culver city store the following day 5/25/21. I purchased them with my debit card and the funds were supposed to go back to that card and I still have not received my funds. I notified my bank on the situation as instructed by the store since they claimed to have issued my refund. The bank issued the money back but took it away cause Sunglass hut claimed I didn't return the when I received a refund receipt. So the bank claims the cannot help me. When I call the Sunglass customer service line I can't get any help. If I do catch some one the express it's nothing they can do. Customer service messaging is a joke too. STAY AWAY FROM THIS PLACE . read more

Awful customer service from manager Tyler as well as awful luxottica. Do not waste your time or money with these people. Scam! Fraudulent! Take your money and leave you no recourse to replace expensive sunglasses that start peeling after just a few months!!!! Beware!!!!! read more

Employees at this location are downright rude starting from the moment we entered the store. Not only to us, but to other customers too. All of them seemed to be very busy cleaning the merchandise, so, nobody bothered to approach us to let us know that we cannot touch/try the sunglasses, unless we're buying. Me being a customer, touched the sunglass that I wanted to try on, only to be yelled at Julio like "are you going to buy that? Because if you touch it I would have to clean it". After that incident, he followed me throughout the store acting impatient, asked me if I'm done choosing, because he needs to clean anything that I touched. Check-out was awful as well, he had us standing at the register for a long time because they were too busy talking amongst themselves while cleaning sunglasses. When he noticed us just standing infront of them, Julio then ask me rudely if I am ready to check out, took my money, gave me my receipt then proceeds to clean his register. Looked at me like "what are you waiting for?" He then realizes that he hasn't given me what I purchased. No apologies whatsoever. Not to mention he charged me wrong! If you hate your job, please find something else. Never going back to this store! read more

Came in here last week and they were having a great deal that I couldn't pass up. Buy sunglasses at regular price and get the other 70% off that have red sticker. Really happy with customer service. They really went above and beyond by looking up the ones I was looking for and similar brands with the same design for alternatives. read more

Thank you so much to Sergio! Really great experience. I recently broke my sunglasses and he repaired it immediately and without charge. Highly recommend this location! read more

Vanessa in downtown Summerlin Las Vegas ,very happy to meet with her, great customer service, very knowledgeable, Thank you Vanessa outstanding job. From now on you are my sales person, Thanks again. Chris. read more

Had worst customer service! Employers were standing there and just were looking at me and laughed with each other when i tried to decide which sunglass was better for me, did not help me. I bought 2 sunglasses from here before. But today i tried to show the scratch on their display sunglass and whether they have new one. But she replied that scratch was the ray ban logo She might thought I don't know about brand glasses and she was so racist. She refused to check the new one. This store should be closed or focus one their customer service. read more

I ordered a pair of Prada sunglasses and received a wrong order. I paid for faster shipment. I had to place 5 calls to 1st correct order than to just cancel the entire order after waiting a month And received nothing. Than the company kept my shipping cost after it was their fault. i am still waiting for my refund. I have never experienced such a horrible return process And refund of money. Not to mention the representative incorrect information on my correct pair being sent out which never happened. read more

Decent selection like at most Sunglass Huts. I didn't see much of a difference in price. Isn't this supposed to be an outlet store? Maybe I need to check again, or maybe they're only an outlet on certain days? LOL... I'm lost. read more

shout out to Diego he was very helpful, he helped me look for the perfect sunglasses. I had a good experience shopping.

Horrible customer service , was waiting a line a American guy with blonde hair told us to wait so my friend waited in line by the door while I sat down since I have a sprained ankle. Then another worker with curly hair more in the hefty side (not trying to body shame but just trying to give a good description of a horrible sales rep) I think she's Latina origin took other customers who just got there and didn't let my friend and I in first while waiting 30 mins to get in. She is rude . Don't come here if you want to get bad customer service. read more

My sister and I walked in not thinking we'd find anything but we both ended up with purchases! Diego was very friendly and ended up picking out glasses for my sister and I. We have different personalities and he picked out glasses that suited us best. Thank you Diego! read more

I just want to personally thank Liz the manager for helping my mom pick out her sunglasses. She assisted my mother with everything. From showing her the difference between polarized lenses. At first, the pair my mom wanted was out of stock but only had the display pair. Liz looked through all the draws and ended up looking on the computer for a pair. She eventually found a brand new pair. She told us about the perks with buying from sunglasses hut. Thank you so much Liz for making my mom's first pair of expensive ass sunglasses a wonderful experience. read more

My husband and I bought sunglasses. We were greeted by all the staff there, they were not pushy, they let us take our time to select the ideal sunglasses, once we were ready, this nice gentleman approached us. His name is Luis. He was very polite and courteous, he gave us honest opinions whenever we asked him is our glasses fitted right or not. He made our purchase very pleasant and comfortable for us. We appreciate that! Definitely recommended, ask for Luis! :) read more

On October 2020, I purchased 2 pair of sunglasses from Sunglass Hut in Citrus Heights, CA. One pair had to be ordered. Now comes the twist I could not have seen coming. The pair that were mailed "were the identical pair purchased at their store." I was then put in position to mail them back to their Distribution Center and write a note conveying such "and" I decided to ask for a refund at that point. The time spent in making numerous calls to check status of refund was the worst ever I have experienced. For starters, refunds from Sunglass Hut take 30 days. Each representative assured me that the refund was in process; well, it wasn't. REALITY: It took 4 MONTHS TO GET THE REFUND - yes, 4 MONTHS!! So many employees dropped the ball, it was astounding. What could they offer me for all this inconvenience? 50% off next visit (are they kidding, no thank you)! Imagine the frustration repeating the same scenario each time, call after call, as to status of refund! I spent more time chasing this refund than the sunglasses were worth! Reality, too, was no one cared - it was just another day for those reps! Incompetence all the way around! read more

I stopped there by chance to buy a pair of sunglasses best young lady she was blond approached me with the usual can I help you with anything after I told her what I wanted she started showing me different glasses when she show me one that I really like they were about $300 I told her that I was looking for something around $100 and she said oh my God and walked away from me call another girl to come over and help me out I felt so embarrassed read more

I was shopping around for some Ray Ban Clubmasters, checked out a few places and decided to go with Sunglass Hut. They were willing to price match the competition and their return policy is much better. Much better than the rest. Enjoy read more

I bought a pair of Dolce and Gabbana sunglasses for Christmas for myself. They were the last pair in the store and they were marked down from $320 to $139. However when I got them home I realize they were loose and would fall off my head therefore I did not wear them. Well a month and a half later I went to the mall as it was my birthday, and I thought oh I'll take in the glasses for them to tighten for me so I could finally wear them. When I did that the sales girl snap them in half! Now these were the last pair so they couldn't replace the exact same pair which sadly, I understand. However the only thing they offered to do for me was to sell me another pair of glasses at a discounted price($139). First of all there is not a single pair of sunglasses in that store for that low of an amount which means I would have to pay money to purchase another pair of glasses that I don't even want in the first place! They refused to give me my money back and sent me away with my broken glasses! I didn't even get to wear these glasses one time in my life and she ruined them for me along with my birthday!!! I am now dealing with the corporate and they are supposed to get back to me within a week. However nothing is going to be done to make me happy because I want my glasses back! I don't want another pair I will never shop there again!! read more

Oh dear. I'm actually very surprised at how bad the rating is for this store. I'm surprised because when we went, we were not only provided with amazing customer service but were also provided with the exact sunglasses we wanted for a fraction of their actual prices! Although we had just gotten back from Vegas the day before and completely obliterated our wallets at the outlets there, we decided why not make a second trip to the Citadel Outlets? We walked in and saw all the sale signs. Immediately I tell the bf, "look for the foldable Dolce and Gabbanas. See if they're on sale!" He's got a great eye and finds them BUT he finds them in a section called "Imperfects". Not knowing what the exactly entails, we ask the closest associate (Juan). He thoroughly explains to us that it just means that sometimes the companies send pairs of glasses that aren't exactly up to their standards for retail sale. So Sunglass Hut gets the okay to label them "Imperfect" and discount them heavily. He also even took 20 minutes to help us find the "imperfections" in the pairs of Prada and Dolce and Gabbana glasses we picked up. As if he couldn't get any better, he showed us the "common" things marked as imperfections. Needless to say, we love Juan and he definitely needs to be recognized by his bosses. We walked out, supremely thrilled with our pairs of Prada and Dolce's for the ridiculously low price of $450 something change. read more

Don't go this store!!! Their worker treated me like shit. I got my sunglasses for final sale. They told me that my glasses do not come with a case. It's fine to me. However, when I checked out, they didn't even give a plastic bag or a paper bag. When I asked them to give a cheaper damn plastic bag, they gave me a fuc.... Face. What's wrong with this store. I'm a customer not an idiot! I hate this store a lot! Please try to go to other location of sunglasses hut. I hope them can fire those idiot workers!!!! read more

I bought a pair of persols for $270. When I got home I saw them in the light. To my surprise they look used they were dirty with small scratches. Went back to get my money! read more

Please be careful when you use your debit or credit card as a payment method. The sales associate Magdalena charged my husbands debit card twice! After the first APPROVED transaction was approved she told us that it didn't went through. Which it didn't make sense because I clearly seen when it said approved and I had my husband check his bank mobile app right there And it showed that $314 was charged. We clearly show it to her and she called the manager Prisicilla which they both guarantee that it wasn't gonna charged to the account and that nothing was approved! Which it was a total LIE! So there goes my husband and swipe the card again and Magdalena gave us our receipt and reassured us that it wasn't going to be charged twice. Today is Day 2 and there's TWO approved transactions! Definitely feel robbed and it's so annoying to be back and fourth with them because now we need to WAIT 3 days to get our money back!! Keep in mind that this location has ALOT of tourist and many people like us trying to find good deals. But to have this happen to us I'm pretty sure they have robbed a lot of people this way! Please be careful and don't trust them! Take your business ELSEWHERE!! Will be contacting corporate! read more