I've been coming to this optical location for about 10 years, and I can honestly say I've never had…read morea serious issue until recently, and even then, they handled it exceptionally well. After my eye exam, I brought in my Ray-Ban frames to get new lenses. When the glasses came back, my vision felt slightly off. I let the staff know, and they took the time to troubleshoot and make adjustments, but the issue didn't fully resolve. They then recommended a new exam. Although I was past the 90-day window (completely my responsibility), I decided to move forward with it. I'm glad I did the new prescription was spot on, and my glasses are now perfect with no issues at all. What really stood out to me throughout this process was the level of care and professionalism from the entire team. Every single person I interacted with went above and beyond to help. From the moment you walk in, you're greeted, acknowledged, and genuinely assisted never ignored. That kind of customer service is rare these days. I should also mention this appears to be a completely different team from the last time I visited (which I believe was around 2023), and they've truly raised the bar. Whoever is managing this team should be proud. This is a well run, highly professional group that works seamlessly together. They truly deserve recognition (and honestly, a raise). This is the kind of team you don't want to lose a real dream team. I have zero complaints and will definitely continue coming here. I'll be back very soon to get my prescription sunglasses done as well. Safe to say, this has become my go to optical spot and I wouldn't trust my vision with anyone else.

Terrible experience, had an appointment booked it yesterday. Received a text message saying the…read moreappointment was confirmed yesterday. Did the paper work. And when we arrive the reception, loud enough to hear there is an issue and talking reschedule with us feet away tell us we would have to wait because we didn't verbally confirm an appointment. We did not receive a call prior, we did not receive anything indicating it was facing a reschedule. Paula mentioned someone called yesterday at 4:30 (Gilmore?) but there are no call records, absolutely no voicemail. And Paula mentions it is doctor policy. Insane, and shift the blame stating it is doctor policy. Maybe the doctor wouldn't have to have this policy if the reception actually called to confirm. Anyway their manager will take a week to respond. Gave me the business card to call. Big surprise the number goes to them. Hopefully itzel shares the message. Absolutely time wasted.

Juan was great! Super knowledgeable about the frames and nice throughout our shopping experience! (:read more

Bad service when they couldn't fufill a order they originally committed to…read more Did have limited selection Oakley is evenly priced for the value

DO NOT BUY GLASSES FROM THIS LENSCRAFTERS LOCATION!!!…read more I had a very mixed experience here. The eye doctor, exam technician, and sales associate were all kind and professional during my visit. This review is not about them. This review is about what happened after I left and how my purchase was handled after I paid nearly $1,000 in full. I purchased prescription Prada eyeglasses and Ray-Ban sunglasses, and my total came out to over $950. For a purchase this expensive, I expected much better service and communication. I was told my glasses would be ready within two weeks, but the sales associate mentioned they usually arrive sooner, often within one week. This sounded perfect because I had a trip coming up in 12 days which was within the 7-14 days that was said. On day 10, I called to ask if my glasses were ready. I was told they had arrived at the lab and were waiting to be delivered to the store. On day 11, I was busy and unable to call myself, so my husband contacted the store for an update. He was told my glasses were ready for pickup, so he drove to the store. However, when he arrived, they only gave him my Prada glasses. My Ray-Ban sunglasses were missing, even though I had already paid for both pairs in full. The associate then explained that my sunglasses were somehow never properly ordered in the system and were considered "orphaned" glasses. That is completely unacceptable. How does a fully paid order only get half processed? I paid hundreds of dollars for these glasses, and somehow nobody noticed the mistake until WE called asking about the order ourselves. What made this even more frustrating was realizing that if we had never called, nobody would have informed us that my Prada glasses were delivered. Even after our calls, none of the associates noticed only one pair was delivered. We were the ones constantly checking on the status of my order instead of LensCrafters keeping us updated. It honestly felt like we were doing their job for them. When I asked why customers are not contacted right away when their glasses arrive, I was told the store waits 1-2 days before calling customers because they receive too many deliveries at once. I could not believe that answer. How is that acceptable? People rely on their glasses every single day. Some customers may be using broken glasses, taping old pairs together, or struggling to see while waiting for orders they already paid for. Meanwhile, LensCrafters lets completed orders sit there for days before even notifying customers. The explanation only made the situation worse. If the store is receiving that many orders, then customer communication should be a priority. Instead of focusing only on new sales, there should also be care and attention given to customers who already spent hundreds of dollars and are waiting for products they already paid for. By this point, I had completely lost confidence in this location. Instead of simply reordering my missing sunglasses and asking me to wait another 1-2 weeks because of THEIR mistake, I requested a refund instead. What upset me most was that no real effort was made to fix the situation or make up for the inconvenience. The only solution offered was to reorder the sunglasses (which should have already been done correctly in the first place). That is not compensation or customer service. That is just correcting a mistake that never should have happened. At the end of this experience, I felt extremely disappointed and disrespected as a customer. Spending almost $1,000 should come with better communication, better organization, and better care for customers. I would recommend this location only for the eye exam itself, because the medical staff was wonderful. But I strongly advise against purchasing glasses from this LensCrafters location.

This review is a week late after my visit. I wanted to give Pat five stars. He's amazing and very…read morehelpful. He adjusted my glasses and it fit perfectly.

I went Costco Lakewood, CA to purchase 2 pairs of glasses - clear for in the house & sunglasses for…read morethe car. The salesperson recommended transition lenses for the car, so I could go from sun to indoors, such as going into the store. She showed me a demonstration pair, which changed from clear to sunglasses. When I got them, I wore them into Home Depot, but they never changed to clear, only staying as sunglasses. I took them back to Costco, where they said it was probably too bright in Home Depot to change. After continued problems, I took them back today, where they told me they were only intended for driving and going from lighter sunglasses to a darker sunglasses. This is definitely not what I was told or shown. I spent substantially extra for these, for no reason.

I needed adjustments on 3 glasses which I thought would be annoying for the coworkers but Gerald…read morewas knowledgeable and very helpful to my needs and on hearing me out about each pair. I really appreciate his attention to detail and ensuring I left with each pair fitting comfortably. They also have a new check in system that is easy to work and get in line for help on a busy day.

They repaired the hinge of my eyeglasses another arm that looked identical to it all other places…read morewanted to charge for soldering which the glasses wouldn't close afterwards

I've gone to this place to get my sunglasses repaired and have always had a good experience. They…read moreare very welcoming and customer service is great, definitely recommend this place!

I've been coming to Total Vision Optometry for years. The staff is always welcoming and helpful. I…read morewould like to say that my last experience, about a week ago, was the best I've had there. Typically, I was use to waiting a bit to be seen and to pick my frames. This time, I was called in right away and luckily the last staff member saved the frame style into my profile so that saved a bunch of time. My appointment was for 5p, they actually accommodated for an earlier 3pm visit since I was already in the area. I went with a pair of Dita frames and they called me to tell me they were ready in about a week. Overall, they get 5 stars from me because they have the speed of service down now and it doesn't feel like I'm spending too much time there. The frames were perfect as well.

Dr. Sanchez is polite enough however clarified he is incapable of treating my needs of vision care…read more As a result, he offered me a full refund of my glasses and contacts. However, please note that he did not examine me with the second pair of contacts that he had me try on after I stated that those were not as good as the ones he previously prescribed. This lack of willingness to work with patients is highly disappointing when needing care. He simply didn't want to take the time. What is surprising is that he and the staff deleted my medical file WITHOUT my consent. Under California law this is illegal!! I believe the refund is a tactic of his to not tie him to my care. Please do not go to him if you have even the slightest notion of complexity. The review has 0 stars.

This location always has the best inventory. They also have staff that are very helpful and…read moreknowledgeable. I been coming here for years, I'm always in and out. No hassle no issues. Great experience always

Pro: Good quality…read more Con: Too expensive No longer made in USA Very small variety, especially women's shoes Process before buying is inconvenient

Went in on 6/26/26 in the evening and two young ladies were working, walked in and were quickly…read moregreeted and told the promo, when I had a question and asked one of the young ladies she barely helped because her and the other worker were on a phone watching some show. When I finally picked out the two pairs of sunglasses I wanted to buy I waited a few minutes at the counter and the ladies did not even glance up from their phone super engrossed in the show meanwhile the store had a good amount of customers, it wasn't until I had to tell them they I was ready to check out that they even noticed I was standing at the register ready to pay. It was only then that they put the phone away and started helping customers. I've never had such a bad experience at this store before.

What a great experience we just had with Joe at Quay our glasses, which were under a year old…read morestarted to peel. Mr. Joe was kind enough to help us replace them under warranty. It was such a quick and easy process. Appreciate you, Joe! Can't wait to purchase my next pair of quay glasses