Great service (friendly and courteous) and great salad. After having to return two mistaken salads to the Mendocino down the street, I decided to order here. I got my two shroomamis and those bad boys hit the spot for a more affordable price and way more salad!!! I was pleased and highly recommend this location! read more

Warning for folks with allergies! We ordered a harvest bowl with clear instructions to not include nuts. The food had several pieces of peanut and almond crumbs mixed in that we couldn't even visually see till we started eating. Had to run for an emergency trip to get Benadryl. This sweet green has always had a poor service in general. However, we didn't expect them to be so callous with customer health and safety. read more

Came in to order, and there were only 2 people in front of us. Most of the workers are doing to-go orders, and one person doing the front. They were out of arugula, and the toppings station was a mess! There was no menu list of the toppings we could get, so that slowed down the process. The drink selections were very empty. read more

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You guys need to work little bit faster, bunch of workers and they don't care about people in the queue. They move around super slow. You spend 30 min just to order and pay for the food. You should order and pick it up. Never order in person. read more

We had a group order for 25 placed through DoorDash and only salads and drinks delivered. Not sure what happened to the wraps but it never came. read more

I actually do not really like eating salad bowls very often but will do so every now and then because of health reasons, convenience, or I wasn't really that hungry. I did a create your own bowl which I appreciate that as an option since I am quite picky with what goes in my salad. The blackened chicken was pretty good. I opted for the spicy cashew dressing and thought it was tasty! Given the amount of salad in the bowl I actually thought I could go for "heavy" dressing next time since I felt like for "medium" it didn't actually coat the entire bowl. The seating area feels a little depressing for some reason, with the lone water dispenser and boxes all over the wall. read more

I walked in this weekend to order a couple of wraps. The food bar was a hot mess. It was so messy and dirty. The young guy behind the counter definitely didn't want to be there. The way he just threw our wraps together was very unappealing. Two thumbs down read more

The produce is always fresh here. The people making the salad are also courteous and Professional. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Salad Near Me - Palo Alto, California

Grabbed dinner for takeout on a Sunday evening, and the food station was a mess behind the counter and not well stocked, understandable toward the end of the day, but not ideal. Ordered the ripple fries with garlic aioli and a kale caesar steak salad (no kale, just romaine), and extra pesto vinaigrette dressing on the side. They were out of parmesan crisps, which was a bummer cuz I don't think there's a fair replacement for that here. The ripple fries tasted old and stale and looked to have been sitting in the tray in the display case for a while. I hoped maybe the garlic aioli would save them, but the sauce was surprisingly not very good, a tad too salty and the unique combination of sweet and savory just didn't seem to go well together. Some of the lettuce in my salad was brown at the edges too, still edible, but quite unappetizing. Also, the portion size seemed smaller than what I've gotten at other sweetgreen locations, the salad bowl barely halfway full, yet at a premium cost. Service was strangely slow even with more employees behind the counter than customers in line. I could barely hear the guy making my order so communication was unclear, and he wasn't very helpful, the care and effort was clearly lacking. No bag provided after making my purchase at the register and no instructions on where to find them. As I balanced my food items and sauce containers in my arms, I saw some sitting on a shelf in the dining room, so I helped myself to one. They don't have a lot of tables/seating inside the restaurant, but at least the place was clean and inviting. Parking isn't the easiest in the area, but that's probably not the biggest concern considering the other issues I encountered on my recent visit. Knowing what other sweetgreen locations offer, I feel totally ripped off from this disapppointing experience in Palo Alto and will likely not be coming back. read more

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This is a fast, reliable option at the mall with a wide variety of options including pasta, salads and proteins. You can be however healthy or unhealthy you want to be. The plates let you choose from a bunch of proteins and two sides. We often come here because there's outdoor seating that accommodates our dog. They also have a reasonably priced kids menu. Average $15-20 for adults, $7 kids meal. read more

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My work ordered from this restaurant and it's my first time trying it . A few items were order and this salad caught my eye . The colors of the ingredients, the textures of the crunchies, and wild rice were a hit!! . Before I even tried, I felt like this could salad could satisfy my hunger. Omg , the dressing was amazing and the arugula, veggies , textures with almonds was just a good balance. I love the wild rice rice on top. By far one of the best salads I've had where I'm running to make a yelp review . Thank you . Can't wait to try some more items from the menu. One thing I would ask for is an extra dressing . I felt like it needed more than the one container. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Protein Crispy Rice Bowl - Salad Near Me - Palo Alto, California

A salad place that has really healthy and hearty ingredients, you can make your own bowl and add your own customized sauces and toppings to your salad bowl. Service was quick and had a nice seating area. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Ranchy Chicken + Rice - Salad Near Me - Palo Alto, California

I like Sweetgreens a lot, but half the time when I order at this particular location, they get my order wrong. So I've learned that you always have to check your order before leaving if you use their mobile app to place your order versus ordering there. But, I do give a lot of credit to their support staff who always make things "right" by providing a credit for your next order through the app. The inside is spacious with lots of seating and space for the inevitable meal time lines. Most people seem to take their food to go. The salad ingredients are always fresh, but a bit saltier than I would choose. But I always feel very healthy when I eat here. read more

Is there a 1/2 star ? Not the employees fault but the manager and regional manager !!!??? Dinner time , prime time - and every staff member were at the take out counter FOCUSING ON TAKE OUT and left 1 sweet team member ALONE at the counter. Kudos to the single female counter staff BUT EXTREMELY POOR MANAGEMENT read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Staff less counter - Salad Near Me - Palo Alto, California

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Overpriced, not worth it, under-delivers based on cost of food, too many dollars for not enough calories

I have tried this place about 5 times now and more than half the times I've gone my order was wrong. This time as I was pretty excited to eat dinner on my way home I didn't realize until it was too late that they didn't provide my dressing. I understand that it's a pretty fast process I just think for the amount that's spent it would be nice if I got my dressing every time I ordered to go and not dine in read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Green goddess with salmon and goat cheese - Salad Near Me - Palo Alto, California

Don't expect to get your accurate order if you do takeout or delivery, based on my experience ordering there. The girl looked really confused and wasn't sure what to put in the salad. I had to read the ingredients on the sign and tell her what to put it in (she said she always forgets). Not sure why she didn't have a menu to refer to. She was about to squirt the wrong dressing before I stopped her and told her, and still she hesitated. Still love the chicken avocado salad but they need to train their employees better, or give them a list of the ingredients in their salads to refer to. Also took a long time even though there was only one other customer. We both were Waiting for a while read more

It never fails, once again, there was a long line of customers with only one employee handling both salad preparation and cashier duties. He remained professional and patient under extreme pressure, but it was clear he was overwhelmed. Meanwhile, several other employees, including a manager, stayed in the back preparing mobile orders, offering no support to the front where help was urgently needed. This created an unsafe, chaotic environment for both customers and staff. After paying for my order, I noticed I was missing an item and politely approached one of the employees in the back for assistance. Instead of helping, she became immediately loud, aggressive, and confrontational -- waving her hands and moving her head in a disrespectful, hostile manner. I calmly asked her to lower her voice and explained that I was simply trying to advocate for better support for the staff, including herself. Shockingly, the manager present did nothing to intervene -- neither to assist the overwhelmed employee at the front nor to de-escalate the inappropriate behavior of the employee towards a customer. Management's inaction was deeply disappointing and unprofessional. As a long-time customer, I find it unacceptable that such an environment is allowed to persist. It reflects poorly on Sweetgreen's values and on how both employees and customers are treated. I strongly urge corporate leadership to address the serious staffing, training, and management issues at this location. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Food - Salad Near Me - Palo Alto, California

Sooo yummy!! I ordered the crispy rice bowl, which was a hard decision because everything on the menu sounded sooo delicious. My salad had great flavor, I enjoyed the dressing, the description is exactly what I expected, and the serving size was the perfect amount for a meal. It also came with a piece of bread on the side (included with no extra charge). I definitely will be coming back again to try their other menu options!! read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Crispy Rice Bowl - Salad Near Me - Palo Alto, California

Food was good but there were 6 employees behind the counter prepping with one employee making all the orders. He was making the bowls with gloves on, itching his ears, handling the cash register and returning to help the next person without changing gloves or washing hands. The line became long and no one stepped up to take orders. The manager was there and was not helping. It was odd and uncomfortable. The people in line were also wondering why no one else was helping. The trash was full. The food line was not clean. I would not return to this location. Poor management. This experience took place on 2/3/26 read more

The food is great when it's done right, but 9/10 times the staff will get the order wrong. I order right off of their menu, and I never do the "build your own bowl" thing, so I don't know why it's so hard for them. They miss ingredients, they'll mix in dressing when I tell them not to, or the rice will be hard as rocks. Whenever this happens they give me a discount on the next bowl, which is ok, but it'd be better if they just got this simple task done right the first time. Also, they need improvement on their overall strategy and workflow. The line can get really long with 1-2 people manning the front, while a ton of people stand around in the back. I would love to be a regular here, but I hate that I have to be so vigilant for my simple order. read more

I am writing to formally report a highly disappointing experience at the Sweetgreen Palo Alto location on Sunday, January 26. The service I received from an employee named Sophia was unacceptable and left me feeling extremely uncomfortable. I placed a mobile order for a modified Chicken Pesto Parm bowl, substituting chicken with tofu and removing parmesan cheese. Upon arriving at the store, my order was not ready, even though it was 10 minutes past the promised pickup time. The restaurant was not busy--there were no other customers present when I arrived--so it was unclear why my order was delayed. When I finally received the bowl, it was completely incorrect, containing chicken, white rice, and the wrong dressing. When I politely addressed the issue, Sophia abruptly snatched the bowl from my hands before I could explain the mistake and remade it without acknowledging my concerns. Her attitude was dismissive, and she repeatedly questioned me in a condescending manner. As I began eating my remade bowl, I overheard Sophia loudly speaking rudely about me to her coworkers, calling me "annoying" and discussing the situation as if I wasn't there. I believe she assumed I had left, but I was sitting in the restaurant, trying to enjoy my meal. Hearing her speak about me so disrespectfully made me completely lose my appetite. I felt humiliated and left without finishing my meal. After hearing her speak negatively about me, I went up to ask for her name. She responded, "Sophia, and my manager is right here if you want to talk to her." I had never asked for a manager--I only wanted her name. Later, as I was gathering my belongings to leave, a male employee approached me to apologize for her behavior and asked how he could better understand the situation. During our conversation, he mentioned that the actual manager was not present and was on the way. This directly contradicted what Sophia had told me, making it seem as though she had lied about a manager being present. This experience was a complete waste of my time, gas, money, and energy. I drove a significant distance to Sweetgreen to enjoy a meal I was craving, only to be met with poor service, disrespect, a delayed and incorrect order, and a loss of appetite. I left without being able to enjoy my meal, and the entire experience was frustrating and disheartening. I would appreciate a formal response addressing this matter and steps Sweetgreen will take to ensure better customer service standards moving forward. read more

‼WARNING: SEVERE FOOD POISONING‼ Yesterday, March 1, 2025, my boyfriend ordered the garlic steak salad from the menu and ended up with a SEVERE case of food poisoning. He was violently ill, vomiting for over 4 hours, and became so dehydrated that he had to go to the ER, where he was given an IV. There is a serious health risk posed by their food - he has been feeling ill from the food for 10 hours now - even after visiting the hospital. If you're considering eating here, be cautious! Attached is a photo of his order. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Caramelized Garlic Steak Salad - Salad Near Me - Palo Alto, California

I come here a lot because it's the closest sweetgreen to me. The salads are very fresh and the environment is clean, however, the service varies from time to time, sometimes the employees can be really irritated for some reason and give a lot less, but sometimes they're very nice and give more! My favorite is the harvest bowl. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Harvest bowl - Salad Near Me - Palo Alto, California

Do NOT eat at this location! Terrible service with portions far below the average order size. As a near daily client of the locations in San Francisco and Mountain View, was utterly shocked to see how poor the service, food and wait times were here. After having to mix the salad with a plastic fork due to a giant clump of goat cheese lobbed into the bowl - had asked for dressing and salad mixed in - found a large hair. Do yourself a favor and spend your time and money elsewhere - you deserve it. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Hair. - Salad Near Me - Palo Alto, California

Now they have Fries!! Yes al day! The lines is still very long but I guess that is a good problem to have ... protein plates are the best!

3.5 Recently started getting Sweetgreen a few months back and I think it's solid. This location has been my only experience with Sweetgreen and my family exclusively orders takeout from here. We enjoy it enough that it's entered our rotation of weekday takeout dinners. I'm a fan of their salads, the portion sizes of which are large and definitely enough to make for a filling dinner. My favorite is probably the Buffalo chicken salad (love that blackened chicken), but the hummus crunch is also a great option (creamy hummus for the win). Their bowls are filling, too, but they're just okay. I like the consistency of the salads better. My chicken avocado ranch bowl from tonight was a tad too salty, but maybe that's my fault for getting the za'atar bread crumbs with the already salty blackened chicken. Ordering online can be a toss-up: sometimes you can't select if you want the dressing mixed in, they forget to add things to your order, and the wait for pickup can be longer on certain days, especially on Fridays. Issues aside, if you're in Palo Alto, Sweetgreen is a fine place to grab a healthier meal read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Chicken avocado ranch bowl (no apples, no pita chips, sub blackened chicken, add za'atar bread crumbs) - Salad Near Me - Palo Alto, California

Always a good spot for a salad when in DT Palo Alto. Biggest issue is the service as they seem to staff the to go orders at the sacrifice of the customer that walk in... the workers there are usually not that friendly, but it also could be because they can keep up with the demand as folks RTO. Nonetheless, still a good spot for a to go salad, even though it may take you 20 min to get it. I had the new chopped Italian which was super good... i did substitute the salami for roasted chicken, added avocado as well as almonds. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Italian Chopped - Salad Near Me - Palo Alto, California

Salad bar places are usually pretty consistent. What's not to like, you choose a pre built recipe or make your own but what really sets this place apart and makes it fantastic is the quality and flavor of each individual component that builds this salad into more than just a salad. It's an experience. The employee was very helpful and friendly. She didn't rush us at all and made sure we got everything we were looking to get in our salad. The restaurant is clean and stocked up with everything you need to chow down. Not to mention very good size water cups so you don't need to keep getting up after 2 sips of water. Overall we were very impressed and needless to say we've found a new favorite salad spot. read more

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Absolutely worst experience I ever had with the sweetgreen. Do not recommend this location and if somebody's from management is seeing this review, please go ahead and get the team up-to-date on how to behave with customers.. it is so disappointing that their ingredients that I wanted in my salad and they told me they were for somebody else because they already had order online, that is unacceptable and if they're out of ingredients, they need to get more or if they're out of chicken they need to make more chicken that is not my problem. It's theirs.. also it is unacceptable that you tell me that you're close for holiday hours and the person right behind me. You let them in management need to have a serious conversation with the people in this store. I say from the people on this location the company is great. The food is amazing. I've been coming to sweetgreen for five years in a road every day sometimes twice a day and this is the first time I ever write a review for sweet greens and I hope they seriously get it together in this location. Has this been my very first encounter visiting a store you bet I will never come back to a sweetgreen only because of the people in this location and the way they behave. read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Salad Near Me - Palo Alto, California

I'm a dasher. Today, I went to this store twice to pick up meals. The first time, I waited for 20 minutes. I asked how much longer it would take to be ready, and she impatiently said it would be done. My other order's customer kept urging me, so I had to cancel this order. An hour later, I received another order from this store. I waited for another 20 minutes. This lady kept adding sauce and didn't take any action on my order. I asked her again how long it would take, and she said she would do it. Then she started asking for the names of other people's orders and finished those orders (those people came later than me, and some of them were also dashers). My order still wasn't ready. I felt that maybe because I'm Asian, she discriminated against me based on my race. So I never got the order. To avoid affecting the customer's meal, I had to cancel the order again and let another dasher pick it up. The service of this store is very bad and it has racial discrimination. I don't recommend any Asian to eat at this store. read more

Their store door was open 30 minutes prior to the actual opening time and they allowed me to use their restroom. (I didn't know they were closed at that time as their door was open). I left shortly in an uber after and I returned immediately to the store 15 minutes later after I realized I had left my Adderall medication that I just picked up from CVS. They were still not open yet by then and there were no customers in the store, only staff. I asked about my medication and looked everywhere but it was gone. I asked the guy in the front but he rudely dismissed me and didn't try to help. This is the only place I went after picking up my medication , and it has only been 15 minutes since I left the store. The store was full of staff and I asked him to ask the other staff if anyone has seen it. He finally turned back and asked the other employees, to which they all said no. I went to the bathroom to check again and when I came back to the front area, I saw two employees whispering then looking at me. I don't want to accuse any one of anything but it didn't make sense that my medication just vanished, and I wish the staff was more helpful in trying to help me locate it as I need my medication for work and I've been going through withdrawals without it. read more

I door dashed a salad. Dasher took forever. Restaurant was legit. They got my order correctly perfect. Good salad and would order again.

I totally love sweet green, i started ordering during the COVID pandemic, it became my meal to order at work my favorite one is the guacamole greens so refreshing and yummy. In my opinion the only thing is that they don't give you enough dressing, but again that's just my opinion. I couldn't talk about the ambience because all of my orders have been for to go. read more

Fresh vegetables and quick healthy meal! I usually order online so I can swing by to pick it up instead of waiting in line. The bowls are quite large and enough to last a meal and a half, plus the packaging is compostable so +1 for being environmentally conscious! I placed the order and my salad was ready within 10 mins (faster than expected too) To be completely honest, I ordered kale + spring mix but ended up getting lettuce + spring mix instead. However, since I ordered online with their mobile app I was able to give feedback on the order mixup, and got a super fast response from their customer service (who also gave me account credit for future orders!) So overall - giving them 5 stars for the fast service and quick turnaround/response :) read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Custom bowl with roasted chicken and bread - Salad Near Me - Palo Alto, California

Pretty crowded on a Sunday evening. Ordered a guacamole greens salad bowl and it was pretty good. Sauce is pretty strong, I think it was a lime cilantro vinaigrette. One of the line servers was talking really quietly and in a rude, impatient way so that killed the vibes. Salad itself was pretty good but nothing too mind-blowing. I want to give more of their warm bowls a try though! read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Salad Near Me - Palo Alto, California

The harvest bowl is the best bowl at this place!! I've been to 3 different locations and I love how consistent the bowl is at each one :) read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Harvest bowl (Looks a little hurt after it's mixed but so flavorful and filling!!) - Salad Near Me - Palo Alto, California

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Sweetgreen is a tad expensive for what you get, but I always love getting it. I typically get the custom salad with only ingredients that come with the base price ($8.50) to save money. However, for the salads I get here, I can make them at home for much cheaper. Though, I do think their ingredients usually taste much more fresh than when I make my own salads. Unfortunately, today the quality of their ingredients weren't as good as they usually are. Specifically, the apples had an extremely mushy texture. Additionally, I thought it was weird that they gave me half a lime in my bowl rather than squeezing it for me like they usually do. If you don't mind spending money, I highly suggest getting the "fish taco" salad or their "chicken pesto parm" salad. Both are so flavorful and tasty and you don't feel guilty ordering an expensive salad because it's not as easily recreate-able at home. Dressings: - Pesto (4.5/5): super savory. I've never tried a pesto salad before but it's now one of my favorite! - Cesar (4/5): pretty standard, but flavorful! - Cilantro lime (3/5): very tart that it's a bit difficult to get through by the end of the salad - SG hot (4/5): their hot sauce is pretty spicy but goes great with their pesto sauce! Overall, I love sweetgreen as a healthier alternative to dining out and the workers here are super friendly! You can also download the app and order online to skip the wait! read more

sweetgreen - Healthy Salads, Wraps, and Bowls - Salad Near Me - Palo Alto, California

I love sweetgreen but this location is always a hit or miss. I usually order via the app and come in the location to pick up. About 50 percent of the time, they make a mistake on my order. It's also pretty pricey for a salad. I recommend this place but maybe order in store. read more

The problem with Sweetgreen isn't the employees, it's management. I placed an order for pickup for 10:45 am. I received app notification at 10:46 am that my order was ready. When I got there, the order wasn't ready. About 15 minutes later, the presumed manager comes out and says some equipment is broken and that any order with steak will be delayed. Things happen- I get that equipment can break or a place might be shortstaffed, but I asked him why they marked the order as complete when it clearly wasn't. That was a waste of my time. I would have preferred being told the truth, and to be notified of when my salad was actually ready for pickup. He said he needed to do that to keep all rue orders moving. I don't know if his order screen was getting too filled up, or he wanted to avoid getting reprimanded for bad performance metrics by marking unfilled orders as completed, but ai see that as a problem with Sweetgreen's management style rather than an issue with the employees. When a management process force an employee to save their own hide at the expense of a customer's time, that's a problem. About 40 minutes in and still no damn salad, I was done. I couldn't cancel my unfulfilled order because it has been falsely marked as complete. I think this is falsifying business records that resulted in Trump becoming a convicted felon. right? I walked out and contacted customer support via the app. The automated part of the customer support chat automatically offered a 50% credit, but that does me no good with no salad at all. When I got into contact with a real person, they issued me a full refund. I went around the corner and got pizza. I'm still miffed that in their system, the unfulfilled order is marked as completed - it never was. I did walk by at 12:54 pm over two hours later and the salad still had not been made, I'm glad I walked out. However, if you're keeping score, I'm currently out $20 waiting for a refund that will take 5-10 days and never got a salad. I basically gave Sweetgreen an interest free loan of $20 dollars for 5-10 days. At this juncture, I can never trust what the Sweetgreen app ever reports, ever again. given that employees are essentially marking all orders as completed when they are not. That's on Sweetgreen management for creating this perverse incentive to lie to customers. read more