The vets and techs are wonderful. This is specifically for the receptionist and office staff handling phone calls. We've been bringing our pets here for several years. A few months ago, our pet passed away at home just before Thanksgiving and we wanted her cremated. They said it would take a few weeks. I waited until after the holidays to call and they told me it was only six weeks and the ashes had not arrived, but I should be getting a call some time next week. Waited that week and no call. Called the following week, and after putting me on hold for quite a while, they said my pet's ashes were there and they left a message on the 26th. Of December. This was now the latter part of January. I checked my voicemails and phone activity, thinking maybe I missed it because of the holidays. No voicemail. No missed call from their phone number. And even if I did miss their message, why was I told to wait another week and that her ashes had not arrived when they had supposedly been there since December 26th? I most certainly would have picked it up right away. While we are grateful to finally have our pet's ashes back, this whole incident caused us unnecessary stress in an already difficult time. Better office organization. Better training in office etiquette. Something needs to be addressed, so this does not happen to another family who is grieving. read more

poor costumer service at the desk , the desk attendant was rude and not very helpful with my questions .

We were promised on our 1st visit that we could always get in on the event of an illness. We bought the puppy plan and paid all the extras; including neutering. Called on the day of an onset illness of our puppy and was told "no can do". Ask for the Vet on duty to call us, was told 4 to 5 business days. Nicole was rude and offered no assistance. We will be terminating our relationship with this operation. read more

Sylvan has been my vet for a number of years now, saved one cat that I was told was dying, takes very good care of my new cat. Congratulations for being the voted the best veterinarian business by neighbors in Nystrom, Randy, September area of the Neighborhood. https://nextdoor.com/neighborhood/nystromrandyseptember--modesto--ca/favorites/ read more

This is not a review. I've yet to establish a relationship within this business, but I would like to address a reviewer, @ Jose V. What on earth would make you think you should or could drop your children off at a private facility? Do you not understand that if anything were to happen to those children while on that private property, they would be held liable? It sounds like you may need to work with the school and other parents to find an acceptable, legal resolution, and how dare you come here trying to make this establishment look bad when THEY ARE in the RIGHT and YOU ARE in the WRONG especially with your terrible grammar and spelling! I've read many things that really make my head spin, but I must admit this one really stirred me the wrong way. Just to think you are actually a PARENT!! What morals and values are you teaching your children? For sure, accountability isn't one. Also following rules. You should be embarrassed and ashamed! Do the right thing. Do yourself a favor and remove your comment/review. Your behavior is unacceptable, childish, and irresponsible. You are not intitled. You are whining and crying because you did not get your way! What a pathetic monstrosity! ..and no, I'm not a client like mentioned earlier, just a civilian researching review in an attempt to find new care for my puppy. I will, however, now make an appointment. I respect the fact that this facility follows the rules they are on top of things. I also love how they care about their reputation, which means they would go above and beyond to care for their clients. They follow their reviews and reply accordingly. read more

Dr Hart is wonderful. Caring and compassionate. Staff are all nice and caring also.

After bringing my pets here since moving in area 6 years ago, was told I cannot get 6 months supply of bravecto because my cat has to be seen??? Ahhh so basically they want money to look at my cat and tell me ok he looks good, in order to let me get more then 12 weeks worth. Most insane thing, looks like I will be going where my daughter goes over to OVH, who intern, gives her a six month supply, and is more interested in looking out for the animal and their clients ,and not out to make another buck. OVH just got a new client. read more

Where do I start with this vet hospital? The front staff there is amazing and very patient when I have to ask a bunch of questions. The vet techs are AMAZING! They were so loving to my dogs when I would take them there. I mainly used Dr. Anita Roussell and honestly, she's the reason why I stayed with them for awhile until I had to switch to another vet hospital for distance reasons. Dr. Roussell treated my dogs better than I have and I trust her with my pets. She's caring, has perfect bedside manner, and communicated with me very well. She helped me a lot during the tough times I had with one of my dogs and I'll always be grateful for that. The hospital is always clean and spotless as well as the rooms. They also take CareCredit which is another bonus! read more

We recently had a emergency with our 10 year old dachshund. It is literally a mile down the road. They were very good with her even though she didn't make it. We started taking our other dogs there and are very happy. read more

Love their team and their service. It has gotten a bit busier w the pandemic doggos but it's still easy to get my dog needs taken care of and I'm pretty needy or I should say my dogs are. Actually they have an amazing email/text/voice answering system. The only thing is plan ahead w routine appointments if you want specific dates/times and vets. read more

Rude, uncaring, overpriced, Doctor Hart is cruel. They are all about the money everything else is secondary to the costs. Charged me $395. for cremation and when I complained about the price vetranian Hart told me if I don't like then I can get my ass(herwords) out of there,she says this while I'm sitting there holding my furbaby crying my heart out. Go somewhere, anywhere but here. read more

After 30+ years of going here I will never set foot inside this place again. I arrived early for my appointment called the office like they request. I was on hold for over 15 minutes in 100 degree heat. Meanwhile I watched as several cars came after me made the call to office only to have their call answered and someone would come out and help them. When I went in with my two dogs to see what was up I was treated very rudely and told to go back outside and call again. Kip has always ran a good place but now I'm afraid that has all gone to hell. Must be making too much money and doesn't need mine. Again after 30+ years I'm done. I'll go somewhere else where my business is appreciated. read more

Don't be late for your appointment! I showed up a few minutes late and I had to wait on the call Q for 15 minutes to report in. I was told I was too late for my appointment and sent home even though I had waited three weeks for this appointment The poor dog is still sick What does one do ? read more

this morning i saw one of the managers telling kids not to get drop off there for school then she started screaming at this lady all crazy while her ride was preventing cars to exit parking lot. This is a childish behavior for an adult and we are just looking for safe fast place to leave are kids. for that reason I would give my business to this place if she has no patience for kids being around her business y can just emagine how they treat our pets when we are not present read more

Went above and beyond when our dog needed emergency surgery. The Doctor even called to check how she was doing. I highly recommend this vet

This has been my vet for years. I loved them!! I will never go back again. My dog needed her shots. We normally get everything done once a year. I get back from the vet. I an email saying she needs to come back for standard testing. Like I said usually done all at once. I gotten used to the fact that they are very expensive. But my baby is worth it. I just got my dog teeth done last year. Now they say that she needs it again :-( I brush her teeth two or three times a week. Looking for a new vet. read more

This vet executed her job well enough, but I didn't care for her demeanor. My cat was scared of her, and he's pretty friendly, even with strangers. I also felt she was excessively rough with him. What bothered me most was that they removed my cat from the exam room in order to clean his ears and put ointment in them. I wasn't sure why they weren't doing the procedure in front of me. I would have appreciated more transparency. When I got him home, my cat and his carrier were covered in what was presumably the ointment from his ears. He apparently put up quite a struggle -- the staff commented on how vocal he was throughout the procedure -- and I guess made a mess of himself. I don't know if I expect the staff to clean my animal thoroughly, but maybe getting the big chunks off would have helped? Everything about the place otherwise was fine. I just prefer to take my animals elsewhere. read more

If I could give them more than 5 stars I would. My dog crossed over on Thursday. Dr. Roussell helped my beautiful boy cross over. I'm thankful for her for helping my dog. Dr. Kakarla would usually see him, and she was also great to him. So thankful for this place. They helped my beautiful boy so much. read more

This was the first time visiting this hospital. I had to put my sweet little cat down and they went above and beyond. They gave me my space for as long as I needed to say my goodbyes. They were extremely gentle with my cat and I am grateful for them. They did not make me feel anxious or rushed. They completely understand the needs of their patients and take pride in the work they do. I wish this was not my first experience with them when putting my cat down, but I felt at ease knowing that my cat was well taken care of in her final moments. I will take my other cats here. read more

My Hunter was in good hands. They gave comfort to my family. They were sympathetic to our needs on so many levels. I can't even explain how wonderful this place was during this time of our need. We want to say Thank you to all that was involved. If you have a pet and want the pet to be treated with wonderful care.....this is the place to go. Even through all the hurt and pain, i am reminded my pet was important to them as well. read more

Sylvan Veterinary hospital - My Hunter is in this wonderful box. I feel they did a wonderful job. - Veterinarians Near Me - Modesto, California

I'm not sure what's up with these negative reviews but this place is amazing for sure. Yes the wait is a little long but they're are only a few employees and so many animals to be seen so maybe we should be considerate about how hard they're working and they definitely try to go as fast as possible and it's like that at every Vet. I took my dog in today as a last minute appointment. Thankfully they were able to get him in for urgent care. He had a foxtail in his ear and they were able to get it out. The price wasn't too bad and we did not have to wait to long for him to be seen. Maybe an extra 15 minutes but there were a lot of animals inside that needed help as well and when it was our turn they took care of my dog right away. Fortunately they have a bench outside if your dog is anxious around others. They really take their time to make the dogs comfortable and they explain to pet owners what they did and how they helped as well as give us directions to further help our dog as well. I've taken my dogs here before and I didn't like it but Dr.Tiffany changed my mind today. definitely recommend coming to this vet for your pets. VERY NICE AND PROFESSIONAL read more

So...our Black Lab Del has cancer. No sugar coating that fact...it is what it is. We found out after we had a tumor removed form his jaw last week. He's 11-years-old, and treating him, whether successful of not, will involve removing basically the lower left side of his jaw (um...NO!), at a cost of several thousand dollars. We are far from being able to afford that unfortunately, not to mention, I wouldn't want to put him through that. From the initial appointment when we saw one of Sylvan's newest vet's, Leah Wells (a lovely Australian woman), she has worked great with us during this difficult time. Short of offering to do the treatments pro bono (hey wishful thinking right?), she has met our needs wonderfully as a vet. She called several times during the week after his surgery to check on him, and she has offered to see him on a weekly check up basis for the next few weeks free of charge after realizing after Del's appointment three days ago that his jaw had become infected. In the next few months...hopefully much longer, we will have to prepare ourselves to put him down, and I fully trust the vet's at Sylvan to help us keep Del happy until his last moments. read more

This place was fast at getting us in to be seen. The staff was very attentive and sweet to our baby. Our doctor was awesome. He made sure to listen to our concerns and answered all our questions. And even when they had an emergency come in they were still able to get us out the door fairly quickly. The visit fee is a little pricey, but definitely worth it. read more

The worst. In spite of taking plenty of money before treating a very sick little kitten they let her go home in a half dead condition. kitten was taken back the next day and asked to have her stay where she could be on IV s until a diagnosis could be found. No. Hydrated her and sent her home again. she was barely! alive. It took a knowledgeable rescue worker we called in ( not a veterinarian) 20 mins. to diagnose an intestinal infection symptoms. That rescue worker brought this sweet kitten back to life with diet, hydration and antibiotics. Do not trust your pets to Sylvan Vet! read more

I took my little dog to this place. He was sick but not in a million years did I think he was in a dying situation. When I took him he was sad and looked uncomfortable but I was told he looked good and in stable conditions. They told me to leave him and they would do a complete check up including x-rays and blood work. 2 hours later they call me telling me he was really sick and while we were on the phone he went to cardiac arrest and past away. My family is in shock and extremely saddened. My dog was only 5 years old! After they tried to explain what happened they tell me my bill is $650. read more

Sylvan is truly all about pets they show their love and concerns regarding your pets as if they were their own! I first took my dog Lola to have her spayed and there were no complications and post op went extremely well. She was up and around the next day! But really amazed me was when I found a tiny kitten that was stuck between our fence and our neighbors. I had no clue what to do with a kitten so I made an appt for the next day to have her checked out and they gave me options as well as to what do with this little kitten. They would take and foster her, and found her a new home or I could keep her and start her on her wellness kitten program! Well she was sooo CUTE, and my daughter had falling in love with her, so we decided to keep her. At the end of my visit I went to the front desk and all the girls were holding this kitten and fell in love too!!! I took out my wallet to pay for the visit and to my surprise they said No Charge! you saved her:)) other then the wellness package charge they don't charge for nail trim or a few other things I had to take her in for like worms? The bottom line is they are Awesome with your pets and they don't nickel and dime you. The facility is very clean and decorated very nice. I found my Veterinary for life! Btw my cats name is Luna read more

Sylvan Veterinary hospital - Luna - Veterinarians Near Me - Modesto, California

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I have been going here 15 years with all 3 of our fur babies since they were puppies. It is disappointing. Their staff is not kind at check in they seem very unhappy and our dogs do not get the loving affection as soon as staff comes out to get them for the appt. I experienced one of their new Dr this past week and very disappointed. I found out today she is new. I brought in my 15 year old baby concerned of her age and where we are heading etc. Described something happening in her throat often, mentioned and inquired if she thought it was Trachea and she just said "I don't know what that is". She recommended I do a senior blood panel which will check all her organs inside and said I would have results by Monday, 8/22/22. On 8/23/22 I text the phone number that has text me regarding my appointments that I cant get through on phones, can I have results of my dogs blood work. The text I received back said we will get back to you regarding her heartworm test. So they didn't even know what blood work was done. It is now Wednesday, for two days I have been trying to get through on the phones and hold for 15-20 each time, apparently they switched to an answering service instead of the personal contact we use to get. Today, I just hit number 1 check in for emergency surgeries, immediately got a person she wouldnt talk to me put me back on hold...for another 11 minutes before someone picked up. Result I still do not have results of my dogs tests. I still do not know what I can expect for her future, I still do not know what is going on with her throat. I highly recommend and my mistake for not setting the appointment with her, only go to Tiffany Cardoza. I just spent $225 with no answers or test results. read more

Have been going here for almost 10 years and in the last 2 years have seen a drastic reduction in the customer service and care provided here. They are expensive and charge for each test, each visit, even a tech visit. Routine appointments can take up to a month to schedule if you work daily 8-5. As others have pointed out getting an urgent appointment for a real illness is impossible. The front staff literally don't seem to care. I get staffing shortages and Covid restrictions and try not to get too annoyed but it's almost unbelievable how poorly run this place is. My dog is having seizures which are getting progressively worse. I took a half day off work, since they no longer offer evening appointments, so that I could call the morning of, right at 7:30 when they open, so that they could work me in for an urgent appointment. They couldn't put me in an urgent spot (for an extra fee of course) the day I called to ask about this. I had to call the day of. Despite calling at 7:30 on the dot I've been on hold for 30 minutes now. And currently on my 4th attempt calling. The prior 3 attempts my call went to voicemail or simply just disconnected, each after a long hold. I've had trouble getting into other vets since a lot aren't taking new clients because of the huge increase in volume in pets these last 2 years. I guess I'm stuck for now. Or could go to the ER. read more

After my previous veterinarian retired I have been seeking a new place to bring my animals. Walking into Sylvan Veterinary Hospital all the staff were so welcoming and friendly. They all clearly love and care for animals. I brought my senior cat to Dr. Amber May for the first time for a check up and suggestions for issues my cat was having. Dr. May was thorough, professional and caring. She asked a lot of questions regarding my cat's health history listened intently to all my questions and concerns. She gave me some helpful insight, suggestions and treatment options. Already after one day my senior cat is clearly more alert doing much better! I highly recommend Dr. Amber May at Sylvan Veterinary Hospital and Thank you for all your help! read more

We were told that we would be able to get individual prescriptions for each puppy. The dr was aware that they were going to their new homes the next day and we were told that we would have the results & prescription (if needed) the next day(in time for us to be able to send the puppies to their new homes with the prescription if necessary. The next day (Saturday) we spent about an hour and a half to 2 hours on hold (also left a message) (as well sent an email) and never got through, a call back, or an email response. Up until this point we have loved taking our animals to syilvan veterinary hospital for care. This whole transaction has made me feel otherwise and has also affected how I am able to give good customer service and accommodations to my clients. Essentially the poor follow through / customer service has affected how we are able to give good customer care to our clients. We pride ourselves in taking care of our customers and creating a good experience for our valued clients. It was already not ok that it took 3 days to get results for the fecal test and then to top it off you guys sent me prescriptions that can't be dispensed to my clients and also in quantities can't be easily ordered online. read more

Adopted an abused dog during quarantine. Sylvan Vet checked him out and has been really helpful. I have called in to request flea/tick medicine and doggy Dramamine. They are always quick to answer my questions and have helped me immensely. read more

A week ago today my baby boy was dying unexpectedly. I had to find a vet to take him to quickly and unfortunately had to put him to rest. It's the hardest thing I ever had to do. He was the love of my life. Sylvan vet took me in immediately and the vet and staff were so nice and sympathetic. They understood I was in a lot of pain and assured me it was the right thing to do since he was so sick. They helped me with the process of having him cremated and I got him back quickly. They also sent a sympathy card with his paw prints which was really thoughtful and nice. When I'm ready to have another dog, I will definitely be using them. Thank you guys for all your help through this difficult time. read more

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Dr (Cardoza) Hart and the staff are the most compassionate people. They have been seeing our animals for many years. Today we had to put down our Lab mix. They gave us all the time we needed and then some. They made this difficult decision a little easier. We will remain patients forever! Thank you for everything' read more

Wouldn't take my dog anywhere else. Dr Tiffany Hart is amazing with my pup, Marlow. He is a senior diabetic Labrador. He has had a few health concerns recently, and a recent surgery. I always feel so relieved after he sees Tiffany, knowing he is in great hands. Marlow has also seen Dr Rojas a couple times and he is great as well! Thank you guys so much for all your help with my boy. read more

The 2 stars I gave was for the doctor. Vet was great. She took time to hear my concerns. Vet was 10/10! HOWEVER ...... the front desk was horrible! It took me having to ask for help to get registered. One employee was on social media. Another was playing games. Not once did I hear "may I help you". Then as I was leaving I had to ask again for help. The phones are ringing too. I was a office manager for 5 years and I know better. No way is how they interact with people ok. read more

Everyone here is amazing! They care about the pets as though they are their own. They are friendly and make you feel at home and comfortable. Dr. Cardoza and Dr. Pam are both amazing doctors and people! They care so much! And Allie is one of the sweetest people I've ever met. She went above and beyond to make us feel cared for when our dog passed away. You won't be disappointed choosing Sylvan to take care of your pet. read more

I took my 8 week old corgi puppy Lilo here because a lot of my friends recommended them. I was so impressed at the friendliness and responsiveness of the staff. We signed up for the puppy plan. My poor puppy had kennel cough and Dr. Pam was great with the treatment and getting back o me every time we had concerns. Every time we visit, we are always greeted with such a friendly and caring staff. Definitely recommend them! read more

Sylvan Veterinary hospital - Lilo at the vet getting her shots - Veterinarians Near Me - Modesto, California

My chihuahua needed an emergency hysterectomy so we brought her here ( our GSD has had surgery here in the past) not only did they take good care of our baby they clipped her nailed and brushed her teeth with no extra charge. They went above and beyond to help us in our time in need. Thanks to all the Vets and the staff. We appreciate you read more

Sylvan Veterinary hospital - Our Chi Pearlie - Veterinarians Near Me - Modesto, California

This place runs like a well-oiled machine. Everybody is super efficient & friendly. Right when we walked in, they smothered my dog with love, a Christmas bow & a nice chewy. I took my Sundae in for a dental exam & dental cleaning with Dr. Cardoza, who, in addition to other things, specializes in dental care. She sat on the floor with my dog & gave her tons of love. She answered most of my questions before I even asked them. She listened to my concerns about my fears re: anesthesia. She is very personable. She took extra measures to make sure everything went smooth & she called me immediately after my dog woke up. That meant a LOT. I did not feel overcharged, in fact, they could have had Sundae do more blood work & X-rays but Dr. Cardoza said she didn't need them. My overall first impression of this place is that they are honest & they really care about their clientele. Thank you for giving Sundae excellent treatment & for making this vet visit stress-free & a pleasant experience. UPDATE: I'd like to add that this is the first time since I got this dog from the shelter that her breath didn't stink & her teeth were not covered in tartar. They were bad. Dr. Cardoza is magical. read more

Sylvan Veterinary hospital - Sundae got a treat & a Christmas bow right when she walked in the door. :-) - Veterinarians Near Me - Modesto, California

Dr Rojas is great, my kitty is doing well. I highly recommend this clinic and Dr Rojas.