This is the worst tmobile experience I had ever had in my life. When getting phones set up, all good but, when issues started popping up and tried to reach the sales rep his answer was "ok, I will give you call back" we have tried to contact this guy and tried to get issues resolved for the past 3 days now. Called this guy 6 times but never received a call back. Today, same thing, "will give you a call back, since I'm with a customer" didnt get a call back so called the store again after waiting 4 hrs and the person who answer said it's his day off and he is not there. WTF. Spoke to him 4 hrs ago and now all of sudden its his day off?? read more

I have been using Verizon for about 3 years but I wanted to try out T mobile. I made an appointment with Ray and he helped us save a lot of money plus new phones! His calculations was very accurate and he kindly explained all the details. If you want to get the best experience, look for Ray! read more

We came in for a I phone, they had the phone we wanted, but it was something we could afford, so they took the guy who was helping us to the back and he came back with a "we no longer have that phone" he just assured us he did have 1 of those phone ready to go ..... Im really disgusted with that stupid salesman read more

Been coming this location for many years already! Always enjoyed the fast & prompt service provided by the awesome staffs upon my every visiting! Store is now strictly followed the hygienic rules under the pandemic, keep all the good works up team! read more

tmobile needs to do something about their employees here. They did not want to help at all and it seems like they are mad and felt like they were disturbed. They did not want to do their job. You are paying them to drive customers away and they are rude. i do not like giving reviews but i felt like this is so unfair for people paying for your services read more

The service was horrible. The worker was very rude. They need to improve the attitude to treat customer

Our T Mobile experience was great. The person helping us, Duk was very friendly, knowledgeable, patient and informative. I would recommend this store for your T Mobile product purchases or even if you just have general questions about your plan or upgrades. read more

I 've got a new phone Samsung galaxy S21 5G recently came out , there was some trouble to install my new phone. So I brought to here in this store, Ray & Son are very kindly helped me through install it. well done. Thank you Ray and son. read more

DO NOT GO HERE. This is the most shady place. This place screwed things up and pretended how we are the ones that didn't understand the promotion. These people charge so much for every small things to take advantage of the customers. For some contexts, my family is switching out of Sprint. 1) They are not supposed to charge for the new TMobile SIM cards by the way. They charged $30 for installing this SIM card. I verified with TMobile, and the store is NoT supposed to charge you for SIM cards. 2) they lied how staying in Sprint is not even an option now, which is NOT true. You still can stay with Sprint. 3) they promised how my family can keep our original phone number, and this is where things got real shady. (I saw another person who posted this review from this store.) They set up Google Phone number, so your original phone number is associated with Google Phone not with the Tmobile account. They give you a whole new phone number with TMobile, once this is done then you can't even change back to your original number. They even charged $20 per line to "keep our original phone number," which they didn't even do. 4) we went back to the store to complain, and Danny said so bluntly and blamed on my mom for not understanding the "promotion." It's not my mom's fault for them twisting their explanations. 5) They don't even give out the real receipt. 6) we asked for refund of our activation fee, and they said it's not possible. By the way according to the TMobile policy, as long as you return the device within 14 days you get your activation fee returned. We had to LITERALLY leave Tmobile/Sprint because they screwed up our phone numbers and now we are going to Verizon. I spent 8+ hours on the phone with Sprint and Tmobile because of the things they screwed up. At this point, we might not even get any refunds for the activation fee and processing fee because they are not willing. These people do all bad things against the procedures and policies of the company. These people are SCAMMERS, SCAMMERS, SCAMMERS. Avoid at all costs!!!! Don't be persuaded by the word "promotion" or "deal" because they are actually not giving you any discount, it's just a scheme for them to generate more profits through their scheme. read more

I came back to return my trade in phone and said they can't help me with it because the Wi-Fi is down. I was like really???? That's absurd, a wireless store not having a Wi-Fi connection?!?!?! He's just too lazy to help me do the return. I'm not ever going to go there anymore. Really bad customer service!!! read more

Fast service and smart. My phone wasn't working with sprint, and they were able to figure out what my issue was in less than 5 minutes. I'm gonna refer my friends to come here. Thanks read more

Went in over the weekend to get a new screen cover. Yes they were busy but it was the weekend so what would you expect but only waited maybe 10 mins and a gentleman by the name of I believe Shim came over and helped me out. Shim was super nice help me out right away and answer all the questions I had regarding my account. He is an amazing asset to the store and I will for sure be back because of him. read more

The workers were very rude throughout the entire process of changing my phone. They grabbed me the wrong phone and when I told them, they got irritated at me. I do not recommend going to this location. read more

Customer service sucks. They don't even know what WiFi calling is and how it works. Moved to t- mobile two weeks ago but looks like I will be moving back to At&T just because this store has zero professional services and not willing to help customer. read more

It seems like this location is closed right now, but I had to leave a review because I feel as if I am one of the individuals who got scammed from the employees here. I had a contract with Sprint for quite some time and once my lease ended in late 2019 to early 2020, I came to this location to upgrade my phone. They had great service before 2019, but it went downhill from here on like all the reviews seem to mention. They first mention Google Voice to you and make you open a new account and add additional lines and trackers while explaining that you will pay less and get a better deal if you do this. It's not true. I pay even more now than I did before and the phone number that I have had for my entire life is now transferred to Google Voice and there is no way I can get it back. Everyone on my plan has 2 phone numbers, which makes it a hassle at times and I have 2 other phones plus 3 trackers that I pay for and yet do not use. They withhold a lot of information from you when you sign up and twist their narrative so it seems like you are getting a good deal when you really aren't. I'm glad they closed down this location for the meantime after someone reported them for fraud. read more

Don't go there. You will end up getting ripped off and follow up is terrible. If you have go this place and get a phone or phones I strongly urge you to take a close look at your contract because what they say and the actual plan is totally different. I have seen other customers coming in and complain about same thing too read more

I wish I could give this review less than a single star. It was literally the worst and most disrespectful example of customer service in my whole life. After being directed to this store by another T Mobile store I was told they could help me seeing as I am a long time loyal sprint customer . This location was told to me to be recently converted . None the less the companies have merged. To make it short all representatives ignored my presence and once I finally got the attention they told me "we don't have phones for you " I went as far to say "fine I will now become a t mobile customer" let's get it set up . They refused to help me . I still cannot understand how they stay in business . And as much as I would hate to suggest this I noticed they were very helpful and attentive to every customer of the same race . Except me . I have money I work hard pay all my bills on time . This store is trash and I will be sure to escalate this to t mobile / sprint management read more