The employees of the store choose certain customers that they want to mess with. If they don't like your appearance or if you're upset about a problem, they calculate how much fun they can have messing up your account and causing unnecessary delays, all while being overly fake friendly ...on camera. I was supposed to be getting help changing my security pin --but she deleted it, instead. They pretended to be helping me leave T-Mobile, but all they did was run me around in circles - wrong helpline phone #, not looking up what they said they were looking up, "I have to get something from the back".. and never returning. I am now free of SIM cards. I havet's a pain, but I never have to deal with crooked phone store employees ever again. Go VOIP people!!! read more

I want to say Judy is the best customer service representative at T mobile she took the extra time to help me with my new phone and took the extra time to stay late and set up my phone for me I appreciate her so much she is very professional and she does a amazing job read more

Staff is professional but they lied about a promotion. Said the phone would be half off and I was charged for it on my bill. Called T-Mobile and they said I had to settle with the store. I went into the store and they said oops we were wrong, it's not part of the promotion with the plan you have. I don't understand how they didn't check to see if the promotion applied? Very bad business practices. I asked what they could do to fix it and they said I could return the phone but there would be a restocking fee despite it being their error. Please avoid this location staff will sell you on promos that do not apply. read more

Dreaded to go in.. Again.. But I took a chance lol.. Anaya was So Welcoming, Sweet, and Very Patient. She took her time in Asking all the many Questions and Concerns I had, although she had to ask the manager for help with Clarification with some things, She still did. A good Job in Helping Us with the Transer and setting Up of the new phone. Keep Up the Awesome Work and Excellent Customer Service Skills! read more

Went into the store today to get help with my business account. Katherine was extremely patient and helpful. I've been back and forth with customer service multiple times that being the reason I finally went into a store for assistance. Katherine unfortunately didn't have access to make the necessary changes to account but she did stay on phone with customer service until the changes were processed. It's unfortunate that T mobile outsources their customer service instead of giving access to the actual employees in the store. Thank you Katherine for all your help! read more

One of the worst customer service experiences I've ever dealt with. I walked into this store after jumping through several unnecessary hoops to take advantage of the T-Mobile trade in offer to upgrade my iPhone 12 to a 14. Long story short, T-Mobile somehow blocked me from doing my upgrade trade in via Apple (I never got an answer why), forced me into a T-Mobile store to trade, didn't have the phone I wanted in store (of course), mailed the new phone to me (took over a week), and then the associate removed the screen protector on my current phone in order to inspect iy for trade in and told me to hold onto it (protector-less) until I got my new phone. So, while I waited for my upgraded phone to come in the mail, I of course cracked the screen of my iPhone 12 because the associate had removed the screen protector and never offered me a new one while I waited for my other phone. I went into this T-Mobile store on PCH to explain the situation and to see what could be done, especially since I had jumped through a ton of different unnecessary hoops in the first place. The first employee I explained everything to basically shrugged and spoke to me like a toddler, basically telling me that my 12 is worthless for trade in now. Then Katherine the Assistant Manager stepped in and had absolutely no sympathy for my myriad of issues T-Mobile had put me through. She refused to even try to help the situation and seemed to relish telling me "no". She told me that T-Mobile wasn't the one that "broke the phone" and that there was nothing that could be done and as a result, my trade in was no longer going to be honored. I explained everything and she didn't care. As I became more upset and distressed she smirked at me and told me her hands were tied. She even implied that she was "uncomfortable helping me" because I was obviously exasperated by the entire situation. She gaslit me and made me feel like I was being crazy instead of being compassionate towards me and attempting to help me. She did not offer to help me explore some options that were available and acted like I was an annoyance to get rid of instead of a loyal customer who had been having a very rough time with the company she represents. She basically refused to help me by pawning me off to customer service and told me nothing could be done. This of course, was not true. I called customer service and they issued me a 30 dollar credit to fix my screen so I could fully trade it in. They told me to go get it fixed at Apple and then go trade it in and everything would be fine. Katherine didn't mention this, didn't seem concerned for me, didn't care at all about my predicament, didn't even instruct me to try and call customer service because there might be options available. I had to do this all myself...someone with absolutely no insight or training into T-Mobile policies or procedures. Crazy that I could do a better job than someone they are paying to help manage one of their stores. Look, I have worked in customer service for 20 years, and I worked all through the pandemic. I understand that customers can be unreasonable...but truly, customer service in general has become so dire, it seems like you can't expect any sort of help from anyone anymore. I literally don't know what Katherine is paid for if it isn't to try and solve a customer issue. She acted as if me being upset was totally unwarranted and irrational, when in actuality it is normal under the circumstances. I didn't yell, I didn't cuss, but I did insist on some sort of help since literally that is her job. If I wasn't issued the help I needed over the phone I would've ended my 17 year relationship with T-Mobile. Absolutely insane level of disregard for their customers. 1. I wouldn't recommend going into this store or any store. The employees are so unhappy with their jobs they basically get a kick out of seeing their customers be upset. If you do go to this store with an issue, don't expect anything from Katherine besides condescension and gaslighting. 2. Try and do all your trade ins through Apple. Although, you might find that T Mobile blocks your account for no reason which forces you into a T Mobile store (this is what happened to me.) All in all a truly bad experience. Thanks for nothing. read more

This one is for Chelsea the MVP. We upgraded phones and had an issue with our plan rate. Chelsea was a pro at talking to customer care and getting us the right payment. I admired the way she was doing 20 things at once and managing it so smoothly. I wanna be Chelsea when I grow up (even though I'm grown). Lastly, I keep all the receipts on my phone meaning, my data transfer took over an hour and lapped over closing time. Brooke took over and was very kind about getting the phones to us past the store hours. I am happy with the experience and great service. Thank you. read more

Great service! It does get busy, but if you go earlier you get helped pretty fast. Judy helped me get a new phone as soon as I came in. She set it up for me and was able to get my partner and I free apple watches with our purchases. She was very helpful and extremely sweet and knowledgeable. read more

This phone store is well staffed so you won't wait long, even when it's packed. My Verizon service in my home is poor so I thought I would check out their competition. The t mobile salesman put in a t mobile Sim card for me then conveniently "forgot" to switch in back to Verizon as I declined the t mobile service. When I left t .obile and got in my car, I was upset that my Verizon phone was still running t mobile. Talk about bait and switch. A t mobile employee who happens to live in my neighborhood admitted that cellphone reception for 5g stinks in my part of long beach with both Verizon and t mobile. read more

I just has the pleasure of having my 2nd transaction at this T-Mobile location handled by Judy. Judy is an amazing salesperson with a knack for making customers feel at ease. She is genuinely interested in making sure that you leave feeling confident, comfortable, and happy with your purchase and experience. I really dislike shopping for tech and dealing with sales contracts and each time it's been a breeze. read more

In 3/5/2024 at 3:40 I Arrived T mobile local store, ID: 79012 There is a representative: Brooke Childs who accepted my urgent request. My phone number has been stolen. Hackers split my phone number from a business account to a prepaid account, then hijacked my number...   She was very responsible and professional, and helped me contact the headquarters. Her judgment and analysis are very rational and logical. Hackers stole my mobile number and tried to further steal my bank account, causing a huge crisis. She kept contacting the headquarters and explained to the relevant personnel... About 45 minutes later, my mobile phone number was retrieved and the password was successfully changed. Many thanks for Brooke Child's professionalism and competence. I recommend again and appreciate her professionalism. read more

I came in an hour before closing and was helped by Julio R. He was great with helping me set up my own account and adding the first responder discount to the line. He even helped me cancel my lines from Verizon to make the switch easier! What a great employee. Unfortunately I never got a survey to leave a great review for him so I'm leaving one here! Definitely glad I made the switch! A blessing for sure! read more

The employees here are the least helpful people I know. I tried to get a new phone and they were not helpful at all. Customer service was more helpful than these guys. read more

The store manager was so rude! They didn't help deaf customer at the store and gave him runaround about account when I called to help to clear some thing. Manager keeping lying to me about what my friend was doing at the store when I was only trying to help out to prevent confuse.. this store need to be trained to deal with deaf people. read more

Special thank you to my sales associate Judy. She really made this transition of phones so easy, we were able to generally connect and her energy was awesome. Ended up leaving with a brand new iPhone 12 and I'm extremely happy with the service at this location. I will def be driving out of my way to visit this location when needed! Thanks Judy :) read more

T-Mobile - Mobile Phones Near Me - Long Beach, California

I had a great low pressure, very helpful experience with Manny at T-Mobile off PCH in Long Beach. He not only gave all options, but suggested which made the most sense (and cents). Not that I didn't already have my mind made up before I entered, but Manny confirmed my choices were good and was surprised I did so much homework ahead. Even thinking I had it all figured out, Manny mentioned a couple things I did not think about, of course that is why he is good. I am not saying Manny is the only good thing about this T-mobile location, it is a convenient location...maybe too convenient, the lot is full most the time (OK, one bad thing LOL) read more

Judy at T-Mobile: expedient, efficient, extraordinary, pleasant, kind, extremely knowledgeable. Very grateful to her to have had that experience switching over with her. Highly recommend to ask for Judy specifically read more

I stopped in today because I had decided that it would be wise to make the switch from Verizon to the more budget friendly T-Mobile since my birthday now qualifies me for a great deal. I was greeted by a friendly young lady who was ready and willing to help me out as soon as I walked in the door. I told her what I needed and she immediately began the process of porting my phone number and starting my new service. The entire process couldn't have taken more than 15 minutes from the time I walked in the door to walking out with my new service already functioning on my phone. Other than that, it's your typical mobile phone and accessory store. Parking can be an issue because the lot is about the size of a postage stamp. There are probably no more than 15 parking spots and they're shared with a Starbucks and another business. Great in store service and no pressure for an up-sell. I was very pleased. I had been with Verizon since before they were called Verizon. Remember Airtouch Cellular?? Yeah, that long... I'm a little nervous about the switch, so I'll let you all know if I change my opinion of the service and support. To be continued... 3/100 read more

Friendly staff members. Parking sucks. There's probably only 12 parking spaces in this location and that's very little considering it's shared parking with Starbucks. read more

The stores themselves have a very inviting and modern atmosphere. I never feel rushed or pressured to make a purchase, and the staff is always happy to answer any questions or concerns I may have. Brett was very helpful on my last visit read more

Yes! I agree with everyone here, JUDY IS AMAZING! She goes above and beyond the call of duty. TMobile is soooo incredibly lucky to have her and I deeply appreciate her. I also want to mention PONGS!! I have been working with her since day 1 and between Judy & Pongs I always get the most extraordinary service. I HIGHLY recommend this store, I can't imagine going anywhere else. Judy & Pongs are the DREAM team for sure. They have sooo much knowledge; it's unbelievable. And they are ALWAYS there to help me even though I have the dumbest questions sometimes. They always go out of their way to assist and take care of me. Thank you ladies, I appreciate both of you very much!! read more

Melissa M was extremely helpful to me. A true professional and extremely friendly!! A true asset to T-Mobile!!

Came back to this store because my daughter's new iPhone was glitching....T Mobile employee, Elizabeth, was the perfect person to help us as she was an exceptional detective and figured out the problem took care of the fix and we were on our way. This is my second time in this store and our first experience was with Andrew and he was great as well. It seems like everyone at this store is eager to greet customer and just as eager to help with their cellular inquires. This place is right across the street from my house and I will definitely be going back in the future. Thank you Eli.... you're help was very much appreciated!! read more

Rob G is amazing. I came in stressed out and he figured out a way for me to leave a happy customer!

Went in Assistant manager Michael was soooooo rude. Kept cutting me off, over and over. I'll spare you the details, but I told him he could fuck off and I guess that hurt his feelings. Refused me service called the police. Funny. While I waited for them to arrive I see this sloppy guy putting things on a low shelf and I have to see his plumbers crack. Tidy up Michael, you are in customer service. Asked to have the manager call me that never happened. Usually have good experiences at the store but not this time. read more

I am completely DISGUSTED about recent experience at this location. My phone was stolen at tan airport and I was devasted as a new flight attendant not having my phone when I need to for my job to contact me at any moment for a flight. I had to call my job to let them now about my ordeal and wait 4 hours to go to this store and get a new phone. I don't have my receipt at this moment so I can't put the young girl who helped me out. Long story short she offered me to get a screen protector and case for a charge and I declined. Towards the end of it all, she told me the protector and case is free for getting my iPhone 14 and I was like sure okay, but I was also confused because at first it was a charge. Now almost a month LATER when my sister was looking into the bill I am now being charged payment plans for those two items which I declined for! It's frustrating that I even had to go through that day but then being lied to for possibly a commission or incentive she possibly could have got from this is disgusting. read more

Judy provides outstanding customer service! I decided to stop by at this location, after seeing all the great Yelp reviews. Judy was quick to assist with all the questions/concerns I had about their plans and promotions. Down to providing up front and monthly cost breakdowns. Her care, knowledge and professionalism, convinced me to switch, after 12 years of being with a different carrier. She went above and beyond in helping with the transition, even providing follow-up calls and texts to ensure all was working well. Had an overall great experience and would highly recommend to all! I will add that the entire staff was also very friendly and helpful! read more

Horrible service! Todays staff was awful to me. I was there for 3 hours with absolutely not resolution. Girl in dreads was on her phone most the time or sitting down, other girl was mouthing off to Me. Asked the guy to help me and speak to my dad and he said " no thank you" they said they couldn't resolve my problem then I went to the t mobile on bellflower and they resolved it in 10 mins tops. Awful awful waste of time. Rude staff not to mention- I was there 3 hours and before a rush of people and they chose to help anybody else as I stood there basically begging for help to resolve it . You need to hire more mature and professional people, we had children in the car as I had mentioned for 3 hours and our kid wet his pants. Ridiculous please don't go here and go 7 mins to the other location. Waste of time and energy. read more

We came here with my Aunt to get a new phone and Kristina (KC) was very helpful and patient! She was not annoyed at the amount of questions we had and our indecisiveness. read more

This is the T-Mobile store you want to go to! They are helpful the courteous they're organized they don't forget about you! I had to wait but I didn't mind waiting because they were going as fast as they could to take care of people this is a team oriented store they help each other it's awesome to watch! Judy help me Serena helped me and I think there's a Jennifer there I'm sorry if I got her name wrong but she was very busy helping others! Julian is the manager of this fine store this is worth traveling to if they don't know the answer they will put their heads together and make it right for you this truly has been an awesome experience! read more

I had the absolute pleasure of working with Judy while switching over to TMobile. My husband and I have been putting off getting new phones and a new plan for years because we didn't want to take the time to do it, but with Judy the entire process was a breeze! She answered my 9 million questions and broke everything down in such easy ways to understand. She was so funny and fun to chat with in addition to being super knowledgeable and easy going. I'm almost sad I don't have more of a reason to go back into the store to see her again. Can't recommend enough!! read more

My boyfriend and I were AT&T customers for 12+ years, paying $250 between us for unlimited plans. We made many attempts to alter/combine our plans over the years, wasting countless hours on the phone with customer service, pointless visits to local stores. AT&T effectively gaslighted us, and we continued overpaying for sub-par coverage out of convenience. At the top of my 2021 resolutions: Switch To T-Mobile. They are widely recognized as the best of the best in international plans, and two lines will set you back just $120/month for unlimited everything. No additional taxes, no fees. I called a few hours in advance to make an appointment, which are recommended during the pandemic. Manny was very helpful, and had us set up with a new plan, SIM cards, and working phone numbers, in under 15 minutes. The process was amazingly easy, and I regret not doing it years ago. I dock one star because there were 20+ people inside the relatively small store. It is January 2021, and the Covid-19 situation in LA is worse than ever. I feel that for they should further limit capacity for the time being, to ensure the safety of their employees and customers. read more

Judy was awesome, super helpful went above and beyond. The best customer service I've experienced. Make sure to ask for Judy

Highly recommend this store, especially Judy Huang. I met Judy a few years ago when I had cell plan with T-Mobile. I was very impressed by her professionalism and good manner. In Jan I thought about switching my family plan back to TM and contacted Judy. She was very helpful and patient. We had quiet a few questions (she answered them all very quickly). She was very patient with me when I tried to coordinate my family members' schedule so we could all come in together. The switching was smooth. We had a problem of getting the reimbursement for 2 out of our 5 phones after the switch. She was able to work with us and get this problem solved quickly. Judy really knows her stuff! read more

Had the best experience with Judy. I highly recommend her for all of your mobile needs. She truly cares about her customers and goes above and beyond to make sure you are taken care of. I was looking to change providers and also upgrade hardware to the iPhone XR. I wanted to upgrade to T-Mobile as I they have good network coverage, one price (includes unlimited data/voice/text with all fees and taxes) and the best international coverage. Unfortunately, they never seemed to have a great enough of a deal on both phone upgrades (with trade ins) AND rate plans. I spoke with Judy over the phone and let her know what I was looking for. She told me that I should wait and if/when the right deal came up, she'd call me to let me know. A month later, timing was right and a great rate plan promo AND device trade-in were available (able to get max trade in value for both my phones). She texted me a few different options, breaking down up-front costs, credits and monthly costs and the differences in what you get with each plan. Everything was fully transparent! I really liked that she did all over this for me before I even had to go to the store. How many people are that reliable to say what they are going to do and follow through like that? She went the extra mile to set aside the phones I decided to go with and prepped me to back up my phones to icloud so I could come into the store, handle the transaction and get out in under an hour! Efficient. She also proceeded to follow up by text message to make sure I was happy and everything was ok. She made sure I got the free Netflix perk today by sending me the link so I could easily sign up. I so happy with my purchase! If you or someone you know are looking for a new phone or just want to get recommendations, don't hesitate to ask for Judy! She'll make you a customer for life! read more

Judy was super nice and helpful. I love that she takes her time to help rather then rush she's very knowledgeable and friendly. She gave me and my husband excellent customer service. I highly recommend you ask for her, you won't regret it. read more

Ok I rarely leave reviews but I wanted to everything possible to give credit to remarkable customer service and I received 5 star service from Brooke at this location in Long Beach near the traffic circle. Brooke went way above your particular expectations from a T Mobile store. I was shocked to find out she wasn't a manager because she had all the tools necessary to be one. The best.... And I mean BEST!!!!.... Customer service I have ever received. She didn't help me with a prewritten training text, she helped me with a concern for me and making sure I got my problem resolved. Everyone in the store was great but gave credit to Brooke for being the closest to a manager I could get and they were absolutely correct. I highly recommend this location if you've had issues with other T mobile or Sprint stores and ask for Brooke if you have a problem. No doubt she will take care of you and bless her for being the way she is and I hope she never changes. Thank you a million times Brooke. I'll be back because of you! read more

This review is solely for the one person here who always helps me and built a relationship with her customers, Pong. Pong is extremely helpful and I was introduced to her by my sister when she first received excellent service from her. Yes we all know that the people who help you get the commission on what they sell you, but at the same time you want to give your business to someone who deserves it. And pong is definitely that person. After years of bouncing from location to location whenever I need an upgrade or help with my plan or anything, pong has shown me patience and loyalty into whatever I need. I'm kind of a difficult customer. You know the one that asks a hundred questions before even deciding if I want something. And she always answers everything. She has stayed longer than her shifts to help me out. Driven to different location to pick up a certain color phone I've wanted. Even notified me of the free merchandise for T-Mobile Tuesday so I can get it. I even bother her days off and she always responds and answer my questions instead of ignoring me (like I probably would if I was off. Lol it's the truth) I just want to say that this company is so lucky to have someone like her to be able to build that client relationship and cherishing it. Everyone knows that it's the smallest screwup to lose someone's business. But I'd definitely follow Pong wherever she goes. read more

There's a reason why I only come see Judy. She's so professional and you walk away knowing more than what you came in with. She's an expert in whatever she does and I recommend asking for her. read more

Been a T-Mobile Customer since the early 2000's, Been a Die Hard Customer of Judy at this store for upwards of 5 years. It's definitely a Huge Plus ro be able to call One Person and have all My crazy questions answered. Being able to go into this store and see Judy, each and every time, is the Bestest, She knows what I need for all My phone needs, always greeted with a Smile and the Bestest Customer Service ever. The Bestest part are the follow up texts asking how the New Goodies are working and if I need anything. Customer Service like this is Sooooo Very hard to come by now a days. Thank You T-Mobile & Thank You Judy for all the years of Having My back with My Personal and Business Cell Phone Lines. read more