I went in to buy an Atlas! And that that's exactly what I got!! Billy B. Was great and had…read moreexcellent customer service made sure all my needs were met was upfront and honest about everything involved. I highly suggest you see Billy if you're going to look for a car.!

We lease 2 VW simultaneously with Evan at VW Hanover. It was a smooth process from start to…read morefinish. Evan answered all our question and did a GREAT job educating us throughout the process. HIGHLY recommend Evan and Coastal VW

I love Hajj Auto. They have always helped me with my various car issues. They comp small jobs and…read morehave competitive and fair pricing. They are friendly and hard working. Would recommend!!!!! Support local!

Purchased a 2004 Lexus ES330 about 10 months ago: He asked after the test drive "Do you like it?"…read more I replied with a poker face "it's alright." He said "I don't want you to buy it if its just alright, I want you to love it." And folks, I LOVE THE CAR, it's the best car I have ever purchased. I haven't had any problems at all and everyone is shocked about this beauty of a 2004 Lexus! It drives and looks Super. The buying process is a breeze if you already have the cash or a check from your bank/credit union. I am very satisfied and an A+ is what this purchased gets. Thanks Ronnie!

Bald-Faced Lies (Just Another Used Car Dealer)…read more I wasted half of a day visiting Mass Auto World to see a car which had been completely misrepresented by a salesman there. Car sounded great and looked great on paper but turned out to be a beat-up rust bucket. The salesman told me before I visited that the car had no rust, when it actually had serious rust damage including frame rot. It seems that their goal is to manipulate potential customers into visiting even if that involves lying. Apparently they want bodies on the lot because some of them will bite. Of course the cost to the customer of their lies does not matter. Buyer beware. My experience is consistent with what others describe in these reviews (at least the real ones). For details, read on. I am a fan of second generation Honda CR-V's and found an interesting one (2006 Honda CR-V EX (VIN JHLRD77806C041450)) at Mass Auto World via Carfax: https://www.carfax.com/vehicle/JHLRD77806C041450 I called and spoke with a salesman who identified himself as Nick. He gained my trust by stating that he was a fellow veteran. I told Nick that I was over an hour away so needed to make sure it was a good car before I made the trip to look at it. I asked if the car had any damage other than minor scratches and dings (which would be expected on a 15-year old car). He said that it did not. I asked if the car had any rust. He said it had NO rust on the body. I specifically asked about rust underneath, and he specifically said there was NO rust. I told Nick that based on his description, I should see the car. Again, he knew I would be coming from over an hour away. After a 90 minute trip through some awful Boston traffic, I arrived at Mass Auto World. And I immediately realized that Nick had badly misrepresented the car. First, the hood of the car was deformed in a way that looked like it had been pushed in from the front and had buckled. The front of the hood on the left sat high, and the rear sat low. Recall that Nick told me there was no body damage other than minor scratches and dings. But that was trivial compared to what I found next. Continuing my walk-around, I realized that Nick had blatantly lied to me about rust on the car. First I saw that the right rear door had rust bubbling under the paint, indicating rot underneath. Then I looked under the rear of the car (see the first attached image). The rear subframe, stabilizer bar, and lower arms were badly rusted, if not rotted. The second image shows frame rot under the front of the car. And the third image shows the rotted right pinch seam (top) and a rotted unibody rail. The pinch seam was so rotted that it literally disintegrated between two of my fingers. This is particularly troubling because it indicates that soon it will be unsafe to jack up the car as specified by Honda, and soon the car will not be able to pass inspection due to loss of structural integrity (I've been there). Nick was happy to let me drive over an hour to Mass Auto World based on lies. Interestingly, he did not come out to talk with me when I arrived. He knew exactly when I would be there because I called just before I left to make sure the car was still available. And one of his coworkers walked right past me in the lot when I was the only customer there. I think that once they saw me looking under the car, they knew very well that speaking with me would not have been pleasant or profitable. I had to rearrange my entire day to make this visit happen. Even worse, it wasted over 4 hours of my time. So now comes the obligatory "We're so sorry you had a negative experience...we're trying to improve our processes...Here's a Dunkin gift car to cover your gas." I'm not interested. Instead, I would like to know from the owner: Do you employ a "reputation management" company which provides fake online reviews? Do you encourage your employees or anyone else to post fake reviews? Have you ever responded to a fake review as if it was real?

If I could give 0 stars I would. If you want to feel respected, treated with courtesy, dealt with…read morefairly and Honestly, if you value at all your own time and peace of mind, do not do business with this company. Stay as far away from them as possible. They have the worst customer service in the history of the world. Borderline criminal practices. I echo other reviewers saying they felt treated "less than" and receiving minimal almost one word replies to inquiries, or no reply at all! They sold me a car withholding it was missing a part that caused it to immediately fail inspection, then they stalled for the duration of the warranty to do the quick fix, then 30 days after the easy fix the car majorly failed in relation to that part and they kept the car for 5 weeks. The Lemon Law didn't work b/c technically the problem happened 1 day after the 90 day warranty period, but had they not deliberately delayed for the initial 60 days, the failure would have been within warranty period. And then they lied under oath during arbitration. There are no words to describe how base their people skills and values are. One cannot fathom a company in this transparent day and age operating so conspicuously poorly and staying in business! Do yourself a favor, go next door to McLaughlin Cheverolet, they are really nice people!! Or literally shop anywhere but w this company.

Very bad service every time I go there. No help to have a bulb replaced and the communication is…read morebad as well. light on the dashboard said the light was out but it wasn't. I had to have the bulb replaced somewhere else so it was an aftermarket bulb so the system was not reading it. They put in a manufacters bulb and the light went out. I was told we gave them the wrong cell number to call us back, I think I know what my number is. Owner was blaming the place I had the bulbs put in when his employee should have put the bulb in when I first went to them and they made an appointment for 4 days later so I had to drive around with a light out.

Bought my truck from them, was okay. Went for 1st oil change. NEVER again. 2.5 hours, I had an…read moreappointment. They misplaced my truck and I had to ask when I saw it parked. Front end was rude and not helpful. Go somewhere that appreciates your business.

Usually going to car dealership is not the most fun place to be but these guys are awesome,…read moreespecially Kim! The place is super clean and spacious. There is plenty of seating and places to do your work if you have a laptop. Water bottles and coffee are even offered. It's the little things that matters! If they offer snacks would be even better lol I was very impressed with the video diagnosis that they sent you by text. It makes a huge difference when you are just looking at a piece of paper with the list of repairs and actually seeing for yourself which parts needs to be replaced. I had some issues with my transmission and Kim confirmed it was under warranty which I didn't know about. I bought my car here 10 years ago and glad to know that some things are still covered! Once they knew my repairs may take a while they immediately put me in a free brand new CX5 rental. They send updates by txt msgs which works way better than playing phone tag. I've tried going to a few other service places to save some money but they don't always do the greatest job. Glad I came back here and could not be more thrilled. I'm actually really digging the rental and may consider buying it (I know they did this on purpose!)

I went here to get a simple leaky tire fixed and was met with one of the worst experiences I've had…read moreat a car dealership in my life. I dropped the car off and was called a bit later when Muha informed me that "We cannot honor your warranty because we can't find the original receipt for the tire," which doesn't make sense. I got the receipt for the tire from the dealership I had the work done at and gave it to them. They said "We just can't put it in the system it won't register." When I pushed the issue Muha said I can give you a tire but a different brand and tread. So you can't honor the warranty but all of a sudden you can give me a tire just not the right one? Then David Perry came out with his stank attitude and stupid facial expressions and told me we can't help you at all. Mind you to this point I was courteous and friendly. I went to Danvers had the problem fixed in 60 mins no questions asked. Unfortunate faced David Perry and Michael Muha (Temu Justin Timberlake) are scumbags and liars, nothing more nothing less. David Perry especially besides lying to me was rude and disrespectful although I was courteous and patient. He also refused to give me his name. Never come here to buy a car or otherwise you are better off driving to Danvers as crazy as that sounds. While sitting in the waiting area I also witnessed predatory salesman tactics. Usually places like this trickle down bad customer service and practices so I would avoid it like the plague. If I was a younger person with more time on my hands I would have more words for David and Mike. Wasted my entire day at a time where I really needed to be on my way. You guys are terrible and you know that about yourselves. Keep doing that to people see how it goes for you. Edit: Owner says they couldn't honor the warranty because the tire receipt didn't have the DOT number. I then contacted the original dealership that issued the tire and got a copy of said receipt with DOT number included. I also reached out to that dealership to get another opinion on what may be causing the issues and they also said you all were unfounded for refusing to honor my warranty. That's why I went straight to them and had it done in no time. I literally provided the full receipt with DOT number in the moment. Your associates were rude and unprofessional. Go ahead and try to cover your tracks now and make it seem like a misunderstanding. Avoid this place like the plague.

We bought a new Chevy Trax at Best & had a great experience…read more No staff trying to upsell you or mess with the price. Henry was great to work with - from test drive to purchase. The reason we chose this dealership is because they're welcoming to an Autistic child whose hyper interest is cars. When he shows up on a weekend with his Dad to look at vehicles, they're happy to have them there. That's huge to me both from the perspective of wanting to support kind & welcoming humans, but also because I am neurodivergent and a parent to a 7 year old Autistic daughter. Thank you for everything! We'll keep Best Chevy in mind when we get another car and will look at their repair services at a satellite location as well.

I highly recommend you not use this business. I brought my car in to have wheels and tires…read morereplaced. The following issues occurred: 1) Long stretches (4+ days) without hearing from the service rep AND receiving no response when I inquired for an update. 2) They ordered the wrong wheel. The rep said "Well I ordered according to your VIN (black) but I didn't know someone had changed the wheels to chrome ." This is a terrible excuse that would've been avoided by simply LOOKING at the car for 2 seconds. So this effectively proves that the person in charge of my car hasn't even laid eyes on it. 3) When one of the new, replaced tires had an issue and I reached out looking for warranty information, my service advisor dodged my emails and calls, attempting to wait out the 60d satisfaction guarantee period. This necessitated me contacting the manager, who was respectful and sought to resolve the issue. By and large, with exception of the service MANAGER Sean (not advisors), unprofessional staff, very poor communication, and I'm not sure they put any significant effort into their work (as is evidenced by not even looking at the car). I have learned a lot about Chevrolet as a result of my interactions with this dealership over a 3 month period.

I just leased a bran new Kia Optima. Thanks to Vinny ledda!! He was extremely helpful, and found me…read moreexactly what I wanted!! He gave me a great deal, and worked very hard to get me the deal I could afford. Im very happy. I don't usually trust dealers and what they say or do, but vinny was very upfront and honest!! I highly recommend going and seeing vinny, if you need to buy or lease a vehicle.

Place is great. John is honest and fair. He gave my twice the amount the dealership quoted for a…read moretrade in, and then gave me a great deal on a Jeep. The Jeep needed the brake pads replaced a month after the sale, and he agreed to do all of the work at cost since it was shortly after the sale of the car. John is a great guy, and has treated me great even after the sale. Highly recommend working with him and his team.

I have purchased several cars from this dealer and always had good luck. The repair shop is much…read moreless than what you would pay at the dealerships as well. I went to Land Rover and wanted to trade in my used Mercedes toward a new Land Rover. The Land Rover dealer offered me $500 for my trade in. I knew that was crap so I went back to Auto, Etc. They gave me $5,000 for my trade toward a newer car.