I don't have room to be lenient about my experience here, or even if I should care about coming in 30 minutes before they were closing. I know the feels when people dine in minutes to close, but sh*t, I'm paying money to enjoy food and the whole purpose of a restaurant is to make your customers happy. I was not.
A friend and I were starving and decided since this place was still open, we try it out. Another suggestion was Zippy's but I had that 3 days in a row already so I wanted something new. We get seated fairly quickly and were promptly given water, which is a good start. I graze through their menu and notice they have that "saimin burger". When I first saw it on the news I was disgusted by it. I mean, who in the right ind would think of using fried noodles as buns?! IT'S NOT THE SAME. Well, some of my friends thought it was a good idea and because it was there, I decided to order it. My friend orders the Korean Moco.
A good 10 - 15 minutes pass through and our food comes in. My friend's Moco get's dropped first and his plate looked delicious, as posed to mine. The moment I saw my plate, I was already regretting it. I say my thanks and the first thing I stare at is the fried cake noodles containing the watercress, patty, and cheese in the middle. I placed my finger firmly onto the cake noodle and it was cold. Not ice cold, but cold. I mean, I figured it should be cold because we have to treat it like a burger: pick it up by hand and consume it gruesomely. But no, this saimin burger was nothing special. I could easily microwave a burger with buns and still enjoy its warmth as i eat it. Aside from it being an "it", I still had to eat it. I don't want to waste almost $10 because of it. I take my first bite and I couldn't believe my senses. They were right. Saimin used as a starch for a burger is NOT a good idea. I kept telling my friend I don't want to take another bite because this is just not the best experience for my mouth. I'm too much of a good guy though, and I didn't want to return it because it was that bad to me. My burger came with some kind of lukewarm soup which was better than the burger. I think the best part of my dish was the complementary water.
As my friend and I come near the end of this dining experience, it was time to close the check. As our waitress drops the check for us, a few minutes later the registrar personally walks up to our table and asks if he could take the check from us. We were just talking and never even budged to look at the check, but apparently (or indirectly) they wanted us out. That irritated me. He apologized because he didn't know I neglected the check for a moment but I just told him to wait since he's there to just get my cards. He comes back, politely tells me what to keep and what to sign, and "accidentally" throws the pen onto my table. Don't think he realized the pen landed fairly loud in front of me without his effort to place it on my table like he should have. I took a Dining Room class at Kapiolani Community College and I have standards / expectations when being treated by waiters/waitresses. This guy, although trying really hard, needs to know his fundamentals.
Overall, this place deserved 1 star, if not, none. I came in a hungry customer, and left dissatisfied due to service and quality of food. That's two main criterias that a restaurant needs to do good in order for more customers for come through more often. Again, 30 minutes late to closing, it's getting late therefore grumpy workers. I don't care though. There's no reason to be treated less than 100% of the time when coming to a close. I constantly told my friend this is the last time I'm coming here. But if I do end up back here, I'm sure as hell not ordering food and will avoid service from them.
I'm sorry Tanaka Saimin, it's not your fault, it's your night crew's fault. This is my first bad review.
Should have stuck with Zippy's. read more