I called Priority One air conditioning after hours on Friday May 22nd 2026 as our central air…read moreconditioner just stopped working. I would have been happy to hear back from Priority One on Sat May 23rd that they could come out Tuesday May 26th but instead was told they could send a tech out on Say May 23rd, This is what customer service is all about...Tech Greg Cardwell showed up to the house after 2pm on Sat May 23rd...he was very professional and explained in detail what needed to be replaced.... AMAZING CUSTOMER SERVICE!!!!

One of the worst customer service experiences I've ever had. I don't like leaving negative reviews…read moreand as a former business owner, I always strive to resolve things with the business before taking to the internet. This is a lost cause. We called over a week in advance for an inspection on a house we are closing on, already in escrow. I let the person booking know that we needed a sewer inspection and that contingencies were being removed so it was crucial that we get the inspection as promised. I was told we would get an estimate for services in advance. Despite calling back three times prior to the inspection, I never got an estimate. It was too late to find a new service. On the day, we were able to get a price, which seemed fair. Our window was 12p-2p. Alan, the tech, showed up at 2:30 and only when it was time to do the video inspection of the sewer did they discover that the battery for the video unit was not charged. They dispatched another battery, but our realtor had to leave by 3:15, and there was just not enough time. How do you show up to do a video inspection and not have a charged battery, not have a backup, and not KNOW in advance your battery is dead? OK, not great. Alan promised us he would return at 10:30 the next morning. I explained to him that this meant we'd have to book another night at the hotel, and incur expenses for the dogs, food etc. All in all, it cost us an additional $350 because of their failure to bring a charged battery, Not happy. My jaw hit the floor when Alan informed us that there'd likely be an additional charge to come back the next day which was a Saturday, but then quickly backtracked, saying it wasn't his call. We spoke to someone on the phone who assured us that since the error was theirs, they wouldn't uncharge us for having to come back the next day. Well, thank you SO MUCH. Needless to say, the next day, after having incurred a $350 hotel stay, plus dining, toiletries, etc. NO ONE SHOWED. The realtor was with us, having left her family for the appointment. After 40 minutes of trying to figure out where the hell Alan was, we were told that unless we paid the additional $150 - again DUE TO THEIR MISTAKE WHICH ALREADY COST US AN ADDITIONAL DAY AND $350 - no one would show. And they didn't!! UNREAL. The guy we spoke to on the phone was cold, displayed no remorse or empathy, It felt like a total shakedown. What a great grift - have your battery not charged and up-charge people for it when you can hold them up in the wild. We ended up calling USA Drain and Plumbing who were courteous, understanding, and sent someone right out to do the job at a fair price. They also wrote a great report. Again, I hate to write bad reviews as you can see from the vast majority of my reviews. This one though left us no choice. I wish there was an option for ZERO stars.

Just finished our annual a/c maintenance. Technician was very professional and finished the…read moreinspections quickly and competently. Explained everything he was doing and what he found.

We had many questions and Luis Renteria was so patient and answered all questions of our questions…read more We will definitely use Comfort Air for our job.

I had the pleasure of having Eddy perform maintenance on my AC system today, and he did an…read moreoutstanding job. Eddy was professional, knowledgeable, and extremely thorough throughout the entire service visit. He arrived on time, carefully inspected the system, and took the time to explain everything he was doing in a way that was easy to understand. What stood out most was his attention to detail and genuine commitment to making sure everything was working properly. He answered all of my questions, provided helpful recommendations, and never made me feel rushed. It's clear that Eddy takes pride in his work and truly cares about his customers. Living in the desert, having a reliable AC system is essential, and thanks to Eddy, I have peace of mind knowing my system is in great shape. I highly recommend Eddy and the company he represents to anyone looking for honest, professional, and high-quality HVAC service. Thank you for the excellent work!

Had a mini split installed today. Ivan and Juan were the techs. They showed up on time , very…read moreprofessional, also really cool guys and fun talking to. Did an excellent job on the install. All of it was done at a reasonable price. I highly recommend Paul Mitchell's services. Very satisfied customer! :-)

First time using Absolute. Excellent company on time within…read morethe schedule appt . Came to do a summer maintenance on Ac . Reasonable price and very professional.. Definitely will use again. ...

Good service. Contacted manufacturer about equipment problems, thus obtaining replacement parts…read moreunder warranty.

I initially reached out to them for a routine maintenance on my 3 ton Carrier unit as well as my…read moresplit unit in the garage. Their reviews as well as overall ratings were what attracted me to use them as well as their experience with split units. My call was answered right away & I was able to get an appointment the next day. That went very smoothly & the technician was very professional & helpful. Unfortunately a while later my Carrier unit's fan motor started making noise. It was Easter weekend, but I called them to see if they could send someone to at least take a look at it. Chris the owner responded to my call & despite being with his family, said he'd be over later that day. When he arrived, he assessed the situation and explained to me that the previous repairs on the ac unit had replaced the fan motor with the wrong size motor for that unit. He took the time to educate me on why the motor was wrong & had resulted in damage to the fan. As a result, both the motor & the damaged fan would need to be replaced. He said he'd work on getting both a new fan and motor for the unit. Unfortunately there were non in stock from the local suppliers as well as LA. We're able to find the right motor & fan at an out of state supplier which was able to ship it UPS 3 day delivery. Parts came a day early, & Chris was there the next day to install both! He again showed me how the new motor & fan were not only the right ones for my unit, but also how it would be more energy efficient as well. Chris is a true professional who genuinely cares for his customers! I'd definitely recommend him to any of my friends in the future!

Last month, my A/C stopped blowing cold air on one of the hottest days of the summer. I posted a…read moreproject on Yelp, and Assured A/C Services was one of the first to respond--with a quick reply and a very reasonable quote. Before the tech could come out, the unit started working again, so I canceled. Kali, who I'd been in contact with, was super understanding and didn't make me feel bad at all. She even offered a discount for a future check-up--seriously great customer service! Fast forward to Labor Day weekend--of course, the A/C dies again, late at night. Thankfully, a storm rolled in and cooled things off just enough to sleep. I immediately reached back out to Kali the following morning, and she had a tech, Chris, at my place within a couple of hours. Chris was awesome--super professional, explained everything step by step, and even took photos to show me exactly what was going on. He found a few lingering issues that should've been addressed by a previous company. His quote was fair, and he gave helpful, budget-friendly recommendations without any pressure. Long story short: honest, responsive, and reliable. I'll definitely be calling Chris and Assured A/C for any future needs!

Very responsive. They gave us the best price for replacing compressor. Didn't try to upsell to a…read morenew system. Explained things other techs hadn't. Would use again.

I'm so glad I found Harmony Heating & Cooling - they were awesome! Steve was very responsive,…read moreexplained the whole process well, and followed through on everything. They gave me the best price out of the four companies I've contacted and didn't try to upsell. By far the best service/experience I had since we moved to the desert eight years ago. I'll be using them for all my AC/Heating-related needs again. Highly recommend! Thank you, Steve!

Adrian came today and did a fantastic job. We love this company and they always follow through…read more Never had an issue. Adrian was knowledgeable, pleasant, professional and checked everything to do with our furnace! We have an existing maintenance contract with them for our new home and they always follow through. No issues with air conditioning either as they double checked that back in July. We are happy and happy we got Adrian

We have an existing maintenance contract for HVAC and plumbing. Bobby came over for plumbing…read moremaintenance, he found that our water pressure was high and at a dangerous level, he had a regulator in his truck and replaced it the same day. Our hot water heater was 19 years old, it did not have a flood pan, he recommended we replace the hot water heater and gave me three options. We decided to do it and worked with Mike the next day and we selected 40 gallon new commercial unit. Bobby came out the same day and did the work. Very professional and very happy.

To Whom it May concern; I was searching for a company to…read morereplace 2 A/Cs I have. I got an appointment with Next Level Air for 5/13/26 The representative showed up Julien Roussos he was absolutely the most curtious knowledgeable person I have met in a very long. I am amazed that both jobs were completed with in 2 days. At an extremely fair price. The service fellows involved were Jorge Chris and Daniel. I commend all of your employees with the highest regard. Thankyou for a job very well done Len Knight 75840 Altamira Dr Indian Wells. CA 92210

They were very professional and explained everything very clearly. The equipment that was…read moreinstalled was a very good value and they installed everything very carefully. we are very impressed with the whole process.

FAST, and I mean FAST, honest, reliable service! This guy saved me and my dogs from suffering in…read morethis god awful heat! My insurance company left me to fend for myself and I had to find my own repairman because they couldn't. Luckily I got Lua's as a referral. They did not disappoint! The guy came on short notice - on a Saturday morning in AUGUST! You know how hard it is to find anyone to fix your air con in the summer in the desert on short notice and on a Saturday? It's near impossible. He replaced my blower motor in record time, was honest, fair and nice (and worth mentioning again, FAST!) Thank you so much, I would refer this company to anyone and everyone. Carrie

Requested a quote from jaime for a new ac unit. First thing he did was rule out if i even needed a…read morenew ac and after he showed me all the issues my aging ac unit had he reccomended a few units and prices along with payment plans. Him and his team are very thorough, quick and professional i'll be sticking with them for whatever ac related issues i have for the foreseable future.

First Choice AC has an incredible team of technicians. Atilla, the owner, it's very professional…read moreand has a great staff. A recent thermostat issue was addressed immediately, and a very professional manner, and the problem was resolved after a problematic issue. They have the highest standards and very well trained technicians. Recommend this great company. Five star service.

First Choice installed a new Amana HVAC system in 2018. We have had their annual service plan since…read morepurchase. Techs come out in spring (AC) and fall (heat) and service the system. Every visit has been professional and technicians arrive as scheduled or call to announce ETA. Company has been outstanding regarding service and communication.