From start to finish Terminix was great to work with. From Marcello doing the inspection and Rosario and crew doing the tenting. It went very smoothly and everyone was very professional. Someone even bagged up some spices & beans we forgot to do before the tenting. Super nice!!!! read more

Terminix - Fumigation tenting - Pest Control Near Me - San Diego, California

If I could give zero stars I would. They really just don't know what they're doing nor do they talk to one another about the issues going on in my home and my tenants. The price is NOT worth the low amount of work they performed. I called them due to rats being active in my home and they scheduled an appointment. Once they came out the first guy was nice and was quick to setup traps but he did not seem super knowledgeable. He did hand me some extras to put outside if I spotted them in my shed. After this it went downhill. The next technician came out and he took away a rat in the attic and I asked him if he saw the holes the 1st guy mentioned and he was confused. He said there were no entry points in the attic which was a relief as I just had a new roof installed. He hesitantly admitted the technicians don't talk to one another and he doesn't know what happened the 1st visit. He was just here to remove the dead body and reset the trap. After that it was hard to schedule an appointment and they once even didn't show up. My tenant had an even harder time as a technician said he didn't want to perform work here anymore and refused and left. We had a 3rd technician come out and he said he could walk around and try to identify where they are coming in from. Once we found a new entry points he said it would be a few thousand dollars to seal them up and at that point I should hire them to remove all the insulation in the attic. I said no and I already saw ads to have my insulation removed for a few hundred dollars. He said that's not possible and to show proof that it was true. I said no and he said I must not have read the ad right and left. It was also incredibly hard to cancel the membership fee. It took several emails to finally get it through I didn't want them anymore. Stay away!! read more

Rep came to inspect a condition on my patio. Never sent quote for the work as agreed. Asked several times. Other company contacted gave estimate. Terminex appt was c. May 8. They still do not send written estimate as agreed. read more

Okay service. They cancel on customers a lot for any extra services they're supposed to provide as part of your supposed membership. They had someone come out and check for termites and the guy completely defaced portions of our deck by chipping it apart / poking holes into the wood etc...This was how he showed us where there's damage that we might want or might not want to be taken care of by their termite treatment . I guess that's all they're worried about because he didn't offer to fix the newly damaged deck wood. We did not want the termite service, but were left with having to fix our newly damaged deck. read more

My review is specifically for the technician, Charles Selvage. We were on his route for years until the company remapped the areas and we lost him. He did such a thorough job every visit. And so personable and nice. My son and I looked forward to seeing him. I don't think the company understood how well that reflected on them. Recently Charles covered his old route for the other technician and it was great to see him again. And he knew exactly what to do on my property and working around the cat enclosures. He gets my 5 stars!! read more

I would like to thank Scott and Dylon for their excellent repairs to termite damaged roof facia boards. They were on time and used quality spruce wood for replacement. Their finished work were beyond my expectation. Dinesh Patel read more

Really disappointed in their workmanship, but more in their refusal to communicate honestly with us. After many attempts to resolve the problem with 2 different supervisors who admitted there were problems with their repairs, and who said they would address it, but then disappeared into the marshlands, breathing through reeds underwater so as not to be found. I've had these guys for over 20 years, but it appears the company has been bought out by Bozos who don't know what or how and really just don't give a damn. Done with them. read more

We recently ended our contract with Terminix. We were going to paint the exterior of our house and when walking around with the painter, we noticed some termite damage. The damage was on the second story soffit over a small tiled garage roof extension. I got up there and realized it was quite extensive after digging around a bit (see photos). I saw a live termite then called Terminex, a company that we had been with for a while. They told us that they can't do anything unless we have a video of a live termite. I tried digging around but was unable to get a video. It's difficult to dig around holding a camera on a tile roof. They said that they would send someone out. After he got here he said that he wasn't going to get on the roof and they would send another person out that can stand on the roof. The next person came out and stuck a ladder against the second story roof and tried to take pictures. What he was doing looked pretty useless. We called the company back and they said they couldn't do anything. Mind you, we had paid our contracts for years (probably thousands of dollars) and this was not the service we expected. We immediately canceled the contract. I treated the area myself and patched it before painting but was furious at this company. Stay away from them, they are useless when you need them. Just so you know, we didn't start out with this company and the original company (which was very good) had been bought out by Terminix. read more

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I reached out to turn x representative customer service Yesterday 11/12/2025 to report that I still see insects.Despite the fact, they have been out several times to spray for ants, spiders, bugs rotents and other insects bugs pincher bugs. I had an unpleasant experience to speak with brianna. She was not cordial spoke over me.And didn't listen to my concerns completely. I did escalate and request to speak with a supervisor our leadership. She came back on the phone and informed me that Michael. the supervisor, we'll not come to the phone to speak with the consumer/ me. And indicated that she, the agent will be able to take care of any of my concerns and did not come to the phone To hear me as a client and to address my concerns or issues. I thought that was very unprofessional, on satifactory service and didn't care about my concerns as a paying customer. I received poor satisfaction and poor customer experience For those reasons, terminx, get a very poor ratings from me and my family. Michael, as a supervisor should have come to the phone to hear the consumers' concerns and try to address it to the best of his ability. read more

DO NOT USE TERMINEX. THEY ARE DISHONEST. I had their insurance for 17 years. Annual inspections, paying $700+ annually ...so I go to sell my home and realtor had an independent inspector give a 2nd opinion the Same day terminex inspected and said 'no termite evidence'.. funny. Independent finds thousands of dollars damage needs repair (that my terminex insurance wouldve had to cover, if Terminex found it! Their customer service was terrible leading up to my final inspection also . Please find a reputable, honest company....I'm disgusted by Terminex after all my loyalty to them.. read more

I have had a service contract for many years. It seems after they tent your house they never want to do it again in spite of evidence of activity. I noticed rodent activity as I also have contract for that as well. Customer service would not schedule a rodent person until they check for themselves and then send someone to set traps. So two visits that could be done in one. I asked to speak to a supervisor twice but no return call, they just wanted my renewal money. So I didn't renew, then I get a collection notice threatening to send me to collections. I called and Brenda said oh you were one of the ones that got the letter by mistake. Do not use this company . Sending a collection notice by mistake is fraudulent read more

Disgusting customer service from the call center. Where do they find these people? Technician was fine. Too bad the company has a terrible approach to customer satisfaction. Never again terminix. All my properties are now withdrawn from your service. Way to go! read more

We have been using Terminix for many years. In 2023 we decided to cancel the Termite part of our contract, $498. It is now 2025 and we still don't have our money back. I get numerous calls every week asking to renew the Termite & Pest bundle and when i talk to the service rep I get the same story...My manager, they put me on hold for the obligatory 5 minutes, will take care of it and send a not to Mario, is he the character in a video game, I think so because Mario does not call or write or send us our money. DO NOT USE TERMINIX, THEY WILL NOT SEND YOU YOUR MONEY BACK! read more

I wish I read the reviews here. Wasted time and money for 6 months them claiming to be able to kill carpenter ants. Overcharged my account and all the "treatments" they did were useless. read more

Our initial termite and pest control was scheduled was done in 2024. I was disappointed then but I thought to give Terminix a second chance. Before I gave Terminix guy my payment I made sure that both pest and termite are covered for $335.98 and I made sure to ask Rebecca , who scheduled the appointment, again that both are covered for said amount. When the nice gentleman, Isaiah, came,I verified if both are covered , he said no so I refused his service because I felt misled by Terminix again. Terminix is a big disappointment and I will not trust the company again, read more

WARNING: do not use Terminix. Unreliable employees who do follow-up when there is a big concerning problem relating to their services. They will lie and tell you they have resolved your issue so they can cover their mistake. Felipe--the salesman, complete bullshit. Only cares to make his sales than go throughly and do his job. Then you have higher up's, Jim & Chris who are complete liars. WARNING: Terminix subcontracts third parties to do the actual termite service. They damaged our security cameras, and brand new carpet... Chris & Jim lied they will be reimbursing us. We are considering taking this further because we have not heard from anyone! Big mistake: we agreed to do a 5 year term with them. This is unfortunate. read more

All you have to do is read these reviews and see the common thread, deceitful, lack of communication, no follow up and poor quality of work. When I signed the contract with Caleb, he said that Terminix would do the tenting on my residence, not subbed out to another company...wrong. The Pest Group, a sub contractor for Terminix put the tent up. The Pest Group are some ex-employees of Terminix, started their own company when Terminix got rid of their tent crew. The tent went on as planned, and off as planned. They damaged my rain gutters, broke a security light (found a pink note with it after they left) and left my property a mess. Contacted Terminix, "you need to contact The Pest Group to get fixed" It needs to be replaced, you can't "fix" a bent rain gutter! The local Terminix office (Wayne) called me 2 weeks after I called the 800 number for Terminix Customer Service. "The contract you signed relives us of any damage" is basically what I received. Local Management team will not return calls. To many other options out there than Terminix! You've been warned! read more

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The technician from Terminix did an inspection on my home and caused massive damage with much defacement to my property. I had two inspectors come after Terminix and the inspectors were professional and did not cause the issues Terminix created. I will no longer request any services from Terminix. "Defacement to property" - when the inspection process causes damage or creates unsightliness to the structure being inspected, whether intentional or accidental. read more

Horrible service! I knew I had at least one mouse under my modular home. We could he hear scratching. So glad I decided to get 3 estimates and not go with Terminix! The kid( mid to late 20's) that came out told me he'd only been doing pest control for 6 months (I asked him) which was a red flag. He went underneath the house to check things out. He Only went on one side until I asked him to go underneath on the other side! He should have done this without being told by me! He came out and told me he saw a lot of RAT droppings, maybe a nest of babies that he could hear squeaking but didn't look at or see, water under the house and the kicker was that the house was not level, allowing pests in. He also showed me at least a dozen places where HE SAID pests were coming in. He told me I would need the WHOLE perimeter of the house to be sealed and wire put up. $4000! Was the cost! I'm a single gal in her 60's on a fixed income and this freaked me out! I told him I was having 2 more people come out to give me estimates but I couldn't sleep that nite worrying about money. I just lost my mom a month ago and I didn't need this! Orkin pest control came out this morning. The rep was very polite and told me he'd been doing this for 6yrs. (I asked him) He went under the house without me telling him anything Terminex had said to me. He told me we DONT have rats we have mice maybe one. He said he only saw a few droppings. He saw NO WATER, NO NESTS AND NO BABIES. He showed me THREE places where he thinks the mice are getting in.He covered those areas with rocks for the time being. He told me the underneath and my modular home in general was one of the cleanest he's seen.( it is one of the newer homes in the park). I have no food, water, or plants on the property except for a few plants on my porch. He quoted me a price under $300 to set 2 bait traps on either side of the house, several traps under the house that he will come bk in 5 days to check and he will cover the few areas where they are getting in. I than can get into a 11 mos contract for $60 a month where they will come out and check the traps bi monthly. They also offer a money back guarantee. They will come out in between if you see a mouse that has been caught on the traps. They also offer a 30 day program that you can do. DO NOT USE Terminex! Huge, rip off ! Unknowledgeable representative. They want the sale! They will tell you anything to freak you out and go with their company! Horrible horrible company. read more

I don't know how Terminix is still in business. I set a follow on appointment twice with them and twice they did not show up. The call center is totally disconnected of the people doing the service. Complete waste of time read more

Full disclosure; I didn't get a chance to experience the quality of work thanks to the Terminix representative who arrived at my house. I received a text from this gentlemen about 90 minutes prior to my appointment window stating he will arrive within 30 minutes. I respond with my disagreement to the schedule change due to having an appointment from 4-4:45 (my kids swim lesson). I got no text response from the driver. At 3:50pm, my doorbell rings and it is Terminix completely disregarding my objection to the last-minute change to the plan. He stated that I was the last appointment for the day. I can only assume he wants to get home himself. I told him (again) that I cannot shift my schedule with 90-minutes notice. As I leave for my kids swim lesson, dude creeps us all out staying parked in front of our house. read more

Felipe was super helpful in the free inspection and gave a lot of good advice. Very kind and helpful and a good worker. He also had shoe coverings! Would have scheduled if HOA didn't cover costs of termite extermination. Very grateful. Thank you! read more

It was easy to book an appointment to get an evaluation for termites. I did not have termites, but it was helpful that they determined that there was no bugs in my home. I appreciate that they came out to look quickly and for free! read more

I can't say enough to convince anyone to never, ever call Terminix! I had field mice in my home and stupidly signed a contract for over $900 for them to get rid of the mice. They came out and put sticky traps all over and said they'd be back in a couple of days. I told them not to use sticky traps and they did anyway. Then after there was a mouse on the trap, I had to take the moving mouse out myself. Now I have another one and no one has ever come back to get the traps. The poor mouse is still moving on the trap and again I have to remove it This company has no follow up, and I would not use them ever again! read more

Horrible horrible horrible experience. Your establishment needs business coaching because of you're lack of professionalism, follow through and stress as a result of your horrible service, I choose to cut ties and search for better service for my large accounts with your establishment! Im done! read more

Scheduled a one time treatment for 10am-12pm slot. 12:05 I haven't received a call so I reach out to the number on my email confirmation. I'm told they are reaching out to the driver but no response. I call again at 12:45 for another status and again no response from driver. I call again at 1:30 to cancel the service. The cancellation process is a nightmare. I'm told I can't simply get a refund but instead have to wait for the local branch to reach out several days from now to issue a refund for services not rendered. I ask for a direct number for them and told that they don't have one and that everything goes through the National number. Not only that but they don't give any sort of confirmation of the cancellation request. So now I am waiting for a company who doesn't keep communication to call me to communicate a refund is happening. What the actual hell is this scheme? read more

They were very professional and did a great job. They took care of my termites and made sure everything was as promised.

I was a loyal customer for over 10 years. I paid my bills on time because I had autopay. The technicians were great until I got Juan Saldana. He decided not to do his job the first time he went to my property but I was still charged. I let it slide. Then my tech Stacy got promoted. This is when the trouble started. I got Juan Saldana. His first visit to my property he texted that he did not perform the service. He did not tell management that he did not perform the service apparently. I was charged. Then this morning, before 8am, he called me (did not text) that he was on the way to my home. His cell phone said D VAZQUEZ not Juan Saldana and not Terminix. Very shady. My former tech Stacy's phone always had Stacy's name on it. Also Juan was rude to me and talked over me. Not professional. I called Mario the regional supervisor. He apologized and was professional. I would have been okay if it had stopped there. Unfortunately, Jiuan's direct supervisor called me and gaslit me, telling me it was my problem not his. Well it has always been his problem. Now it is Mario's problem because I have canceled my account, made a formal complaint with Terminix naming names, reported the false charge on my credit card to the fraud department at my bank, and canceled my account. If anyone ever asks me why I no longer use Terminix, I will repeat what is written here. read more

I like how their motto is "100% satisfaction money back guarantee", but after expressing my dissatisfaction with service to 2 call reps, and even local manager John, nobody was willing to credit us. Typically, Terminix would service our home monthly to keep spiders and insects down. After realizing they had only serviced our property one (1) time in 6 months, but still charged us $300+ during that time, I asked for a refund. None of their employees seemed to care about my concern, so I cancelled after 3 years of service, to which John could have cared less too. read more

On October 19th, 2023 I signed the contract with Victor Maquez in Terminix to have Fumigation service with Tent Defend System, Contract #: 93704-101923232611-7583. He withdrawed my money $340 for deposit. The timeline of Fumigation was planned on November 24th - 27th. On November 22nd, 2023, Victor came to my house to go over the fumigation preparation check list and said everything was ready. In the afternoon that day one Terminix member called and let me know the plan for Fumigation will be from 2-5PM on November 24th. On November 24th one technician from SDG&E came to my house to shut off gas valve at 8:30AM. She told me the gas has been turned off and scheduled to turn on November 27th. I called Victor at 9AM and let him know the SDG&E already turned off the gas, everything was ready for fumigation and I will stay in the hotel during this time. I told him to let me know when the tent was taken down so I could leave the hotel and re-entered the home waiting for SDG&E to restore the gas. He said everything as planned. At 6PM on November 24th I checked cameras and hadn't seen any work of fumigation. I called Victor and his manager Christiaan Van Luit to ask them the reason. No one picked up the phone, then I left them the messages. At 10 AM on November 25th, I double checked and haven't seen any sign of service. I called Victor and Christiaan again. Christiaan picked up the phone and told me the service has been cancelled. I told him I haven't got any notice of cancellation by email or by phone, and on the phone conversation with Victor on November 24 morning, he didn't tell me any about the cancellation at all. I also asked Christiaan to have responsible for hotel expense due to cancellation without notice. He said they didn't plan to reimburse. I called local branch manager Dave regarding about the deposit and hotel reimburse. He said his company might return deposit, but not for hotel expense. I was still not receive any refund from Terminix. On March 9th, 2024, I sent email to terminixcares to ask them for deposit reimburse. But I didn't get any response from terminix. It has been 6 months since I signed the contract with Terminix, but the service has been cancelled without notify to the customer. They don't refund me any money for deposit at all. read more

We have been Terminex customers for over 20 years. They tented our house for termite fumigation nine years ago and we bought their Drywood Termite Treatment Plan annually. The annual cost increased from $400 the first year to $843 last year. Needed a real estate termite inspection and was told that the branch "serving" me did not do that type of inspection! So I went to another company which found extensive termite damage and recommended fumigation. I called today to schedule the service with Terminex. I was told someone could be out tomorrow. When the rep finally realized that I was an existing customer with a termite warranty suddenly there were no appointments available for the next 16 days. Appointments for new business, but none for existing customers. Cute. Supposedly the manager of the branch will call me within 48 hours. I'm not holding my breath. Truly a waste of money. read more

we've been with Terminix since April 2014 with the a average cost of $1000 per year for pest control and termite insurance (they pay if we get termites) , The service is spotty. I've had a few technicians that I thought were really good but most are mediocre. The past year has been less than stellar. I had a flying insect issue (not termite) and they sprayed arounds the doors (hello...flying insects) and never sent the specialist out to determine that the insect were. I Texted pics but never heard back. Then I had an ant issue. They couldn't get anyone out for 4 days. I took care of it myself Finally I called and they said they would give e a discount. Next charge period. No discount (shocker, amirite?!) So I cancelled. We're going to jsut do our own spraying. If we do get a termite issue, it's will cost less than the money I sunk into terminix to fix. My biggest regret is not cancelling this sooner read more

Just really bad, I had Clark's come in into my house for an inspection, one fella who was Thorough with his inspection, nice guy. Temininx sent two guys to inspect my house, they literally just looked around and said they didn't find anything..but wanted to proceed with a pest control fumigation. I said no, the person wanting to sell me the service got bothered by me saying no. Don't waste your time with these hacks. Call Clark's instead read more

Do not use Terminix. I called for an inspection and repair quote for my residence. Their "inspector", without my assent, used a pole (probe) and jammed it aggressively all over my eaves, causing damage to the eaves and fascia of my house. He then gave me a quote for tenting and repair, more than twice that of a competing company. When I contacted the supervisor over the damage caused, he said he would "talk" to the inspector. There was no offer to repair the chipped and splintered fascia board caused by the inspector. Moreover, the inspector tried to sell me several different additional services, including a monthly pesticide service. The "inspector" was rude. After telling me the total estimated cost, rather than discussing it with me, he simply said "...so, what do you want to do?..." as if I had no options. This salesman came with the purpose of creating a damaged appearance at my house. and strong arming me into purchasing their services. NO TO TERMINIX! read more

Terminix (Branch 2728, 5458 Complex St, Suite 401, San Diego) is either inept or a bunch of thieves who just charged my credit card over $700 without my authorization on an account we closed about one year ago for a home I don't own anymore. Better Business Bureau notified. Corporate-level customer service reps can't help on their own, and won't give direct names/contact info for local branch (or even their own last names, per company policy). No accountability! This comes after a long drawn out battle last year over poor home repairs/shoddy workmanship, debris left behind (while a home was listed for sale), and an abhorrent experience cancelling our accounts as part of our move. This newest incident is par for the course, and I mean that as negatively as I can. read more

Mark from the local office called me after I post the review and did his best to help me resolve my issue. Lesson learned for me - talk to the local team, not the call center. read more

A Terminix employee got a bag of used rat traps out of his truck and threw them into our home's trash container. When I asked him to remove them, he responded, "They're in a bag.". After asking him again, he glared and then removed them. It was by chance I saw him do it. How many other unsuspecting residents are unknowingly being used as Terminix's hazardous waste disposal sites? read more

John and Mario are very perfessional managers. They never fail to make things right when when ever i have an issue. I have managed to build a friendship with my pest control technician. read more

Terminix - They keep Rodents away. - Pest Control Near Me - San Diego, California

If I could give this company zero, I would! I spent $15,000 to tent my mom's house for termites. We also bought the warranty. This company has been terrible to deal with since they were paid. The house was tented back in June, and we still have not received a completion report, so we can sell the house. They also sent a bill for $549 for "Drain Repair" work that was never asked for or performed. It is a false charge. I have called three times to get the charge removed from my account and each time they say it will be removed . I try to speak to a manager but they are never available. So then, they need send a message to a manager. Also, I have spent hours on the phone trying to get a completion report and I still do not have it. IF, I had only read these reviews before I chose this company. PLEASE, PLEASE, PLEASE DO NOT USE TERMINIX!! read more

DO NOT USE THIS COMPANY. Worst pest control organization I've ever dealt with. I've been lied to 4 consecutive days in a row. The company holds none of the San Diego branch accountable and allows them to ignore client calls and servicing. I am a Commercial Client who spends good money on a maintenance contract and Terminix prefers to obfuscate and ignore requests for service. Not to mention their technicians have always done as little work as possible and have never actually found termites during an inspection when I know there are active infestations. This goes to show that this team is designed to minimize their workloads by doing poor inspection and avoid doing labor by ensuring clients can't book service requests. AVOID TERMINIX AT ALL COSTS. read more