Roula is the best! Right from the start she greeted my son and I and started answering all my questions. She was super easy to talk to and explained so much detail about the car, the process, and guidance on how we could pick up the car after our trip--at the end we ended up being able to pick it up early anyway. She also helped me on the phone to use the app. Lastly, after our delivery pickup w/Yenyen (super nice and helpful) Roula chatted with us and helped us again with the car's apps. Overall great experience :) read more

Tried calling Tesla's service department in Dublin several times. Needed some repair work done. Could not get anyone to answer the phone. Very frustrating. read more

From the idea of owning a Tesla making my decision here to own because the timing was right in my life. To the very return visits to charge and answer questions I am always greeted by someone if not the same warm helpful informative folks each time. I love my Tesla Y the refurbished 2025 version At just about 1yr of owning a dream car I have enjoyed everything I have learned especially coming from a reliable Toyota. The SERVICE team Manager Marcus is extremely helpful I don't find myself wondering if someone will help me he always listens and helps. My most recent visit I encountered John & Juan from the service team. Excellent service, feedback and help it felt like I was the only one there! I would recommend this specific Tesla to anyone interested due to my experience, the professional manner and warm demeanor of all the staff. I am not from the area but often find myself near at certain times of the week and will go out my way to go to this specific Tesla. Thank you from a regular And new owner April P. read more

Raphael and Cecilia were great! They were so patient will all our questions. Great customer service. Can't say enough about these two salespeople. The process was so easy to purchase. Also the dealership let us take a Tesla home overnight to try. We ended up buying a Tesla! Thanks again to Raphael and Cecilia! read more

Philip was rude and careless. Came in for a scheduled Cybertruck test drive, he told me there were none available with zero notice. I agreed to a 48-hour Model Y demo instead. Signed everything and left, only to be locked out after one hour because he set it up wrong. When I called for help, I was stuck on the phone for over 30 minutes. No one could fix it because Philip was off. He even asked if I was "taking it on a joyride." I had to leave the car in a Costco parking lot for them to retrieve. read more

I booked a 48-hour demo drive and showed up 15 minutes early for my appointment, exactly as instructed when I scheduled it. After waiting around at the dealership to be helped, I was finally told there were no cars available. How do you confirm demo drives and then fail to have a vehicle ready -- especially without notifying me beforehand? I took time out of my evening and drove all the way there, only to be turned away with no solution except to "reschedule" for a date four weeks out. Completely unacceptable. This experience felt like a total waste of time, and it really makes me question how seriously Tesla takes customer experience at this location. read more

Me and my dad had an appointment at this location and immediately we're made to feel like we did not belong or have any business talking to them about a Tesla. Overall the vehicle (model y) is beautiful and performs amazingly. I will not ever buy a car from this racist establishment Due to the horrible service provided by Philip and Chris on 11/29 10:00am. The gentleman were so frustrated with dealing with us they never checked our insurance or told us any information about the car regarding charging, fsd, or anything we may needed to know driving our first electric vehicle. We were given the demo vehicle and told "your good" then they walked away. Terrible pick up, terrible customer service, great car read more

Tesla - Dublin Sales - 2026 Tesla Model Y - Car Dealers Near Me - Dublin, California

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I had such a bad experience here. 1. I scheduled a 48hr test drive five days in advance. I went to pick up the car via Lyft and was told I only had 30 minutes. I could've drove my own car for one & two thirty minutes isn't enough time to figure out a self driving car. I was told they no longer provided test drives for 48hrs. I was so disappointed I paid for a Lyft to and from. When my 30 minutes were up I looked over and saw in the windshield of the car next to me a sign that read "48hr test drive." It was reserved for an Asian couple. Was it prejudiced? Absolutely. Next, the sales agent that rented me the car didn't show me anything. I sat there for thirty minutes trying to figure the car out after watching the videos. What a mess. I ended up ordering the car. I was approved and Tesla somehow missed one of my incentives, I went to the store and received assistance. I was told my $250 delivery fee would be returned if I placed a new order which I did which included my incentives. This was 08/03/25. Today 10/04/25 I cannot get my car because the bank flagged my loan as fraud because there were two different loan applications and order numbers. I was charged $250 in delivery fees two times totaling $500 and can't get the car. I was told my money would be refunded. It's been two months and I haven't gotten my car or money back. Shame on them. read more

I'd like to compliment Charlie at the Dublin Tesla location ,Amador plaza Rd, for being very responsible, ethical, and friendly. Many people often say Tesla's service isn't great, but my experience here has been the opposite. I recently went in to replace a 12V battery, and the service was impressively quick. I really appreciate the Dublin team!!! most of the staff I've met are genuinely friendly and helpful, and Charlie stands out as an excellent example of that! read more

Tesla misdiagnosed my vehicle issue during the first visit, failing to address the actual noise. The real problem was fixed only after a second visit, yet I was charged for the first unnecessary service. read more

I have a love hate relationship with Tesla. Nearly all interaction is via the Tesla app. Literally the only thing I received assistance with from a live person was the test drive. I completed my app for purchasing the car and submitted all docs via the app. It took nearly a week to process and there was no live person to inquire about status. Even when I came to pick my car up it was via the app. I kinda wish someone would have helped me navigate the app a bit. On the flip side, it sure beats being hassled by 5 salesmen when walking on the lot and waiting for hours to get financing approval. read more

Tesla - Dublin Sales - Car Dealers Near Me - Dublin, California

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I've had several positive experiences at this dealership but today was the complete opposite. Came in with every intention of test driving and purchasing a car to upgrade from the Tesla we already own. The woman at the front told us they didn't have any model 3 performance available, which was a bummer but I really just wanted to view the white model 3 interior. She walked us outside and instead of stating that there wasn't any white interiors to view, she literally turned around and walked back in the dealership as we were asking her questions. She could not care less and never spoke to us again - even though we were there for an appointment... to purchase a car. We walked back in to look at the spec on their computers. Another employee was sitting there completely ignoring us. I said right in front of him - no one wants to sell us a car today so let's just leave. No response. read more

Philip was the first red flag. Rude and unhelpful from the start. I had an appointment to demo the Cybertruck. I showed up, and was told none were available. No heads-up, no apology. Philip pushed me into a Model Y instead, promising I could try the Cybertruck later. I agreed to a 48-hour test drive, signed everything, but Philip only set it for one hour without telling me. I got locked out mid-drive, and Tesla's emergency line was no help. Philip was off, showroom closed, and I was stuck. Total waste of time. Unprofessional and frustrating experience. read more

Received notification on email that the tow hitch we wanted was finally available. Got at appointments through the Tesla app as it's made easy. Arrived and of course, there's a line but went by fast. Dominic helped us and received a loaner for the few hours while they fixed our car. Really great customer service for our Tesla Y Performance. Transaction was easy set up for the loaner on the app. The show room was nice. Some new cars available for purchase on the lot available instead of by order. Of course, I wish for the Model S Plaid! Love that car! Received notification our car was ready via app and got the car right away. Easy service with them. Purchase or service of a Tesla is easy and no hassle. Service at least, for this location. Friendly folks here! [68R,2023] read more

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Just went for a test drive. The guy set me up and let us take the car by ourselves! He told us to go n get lost, then engage the FSD and it took us right back. There was no hassle to buy.. my kind if place lol read more

So this shoutout goes to KR as she was the main person I dealt with when I was thinking about ordering a Tesla (my first one ever). I was debating between several other cars before making the jump. Some history: I drove my friends older Model 3 prior and won a free overnight rental from Dublin at the SF Premium Outlets and I didn't even know there was a local Tesla dealer here. So, I went into this dealership as I was about to make a purchase, and KR was the one who helped me. Tesla dealers are much different from others i.e. greetings and sales folks acting like a hungry shark, so when I saw KR was done helping another customer, I went to talk to her. She gave me the price breakouts of both the Model 3 AWD LR (the one I wanted) and the Model 3 Performance (I was debating on this one). That alone helped me plan my finances as I was planning to pay in cash/full amount. So I had all the help before, during, and after the purchase from KR/Dublin crew and mind you, remember this is my first Tesla, so I had 1000+ questions. Even though the car pickup was in Fremont, I still swung over to this Dublin Tesla to buy a mobile charger, and KR again helped me. Gave me more answers to new questions, and that was it. Overall, smooth process thanks to KR! Thanks again KR! read more

The service here is just plain bad. I had questions but once you buy the car you are basically dead to them. WiFi is no good as I needed it to update. High tech company with 3MB/s speed. I can't update my software. The range on the car also seems bad read more

This review is specifically for Phillip! Outstanding customer service. Yes, we had issues trying to synch with one of the Cybers but we found another one and it worked out. Sometimes there might be a glitch but no reason to get all hot and bothered. It's a free demo don't act so entitled to the cars. I have owned a lot of luxury cars so please don't act like you are at a Mercedes Benz or Porsche dealership. Teslas are nice but it's NOT a luxury brand no matter what you think. You buy Tesla for the TECH. The dealership was fine. Everyone was polite and helped us. After driving the Cyber Phillip allowed us to borrow it an extra day. Not only that I missed the cut off time of 1:00 but he told us not to worry and drop it off at the dealership when finished. The only downside is that when the demo ends you get locked and and someone at the dealership has to start the car for you. Phillip was off work but gave me his number and told me to text anytime he needed a start. I finished up 2-3 errands and each time I texted to ask for a start up he responded within a minute. It was a great experience and I will be selling my Mercedes AMG GL63 to get the Cyberbeast. Phillip helped us truly experience the Cybertruck. read more

We picked up our Tesla 3 today! Thomas helped us and he was amazing! We had so many questions and he patiently answered them all. He made sure we knew how to operate the car a got our phones linked. read more

Tesla - Dublin Sales - Car Dealers Near Me - Dublin, California

My husband got our model Y serviced at the Dublin CA location for a windshield replacement. When the panel was removed we assume somehow a kitten got in and the service team then trapped it when they put back the panel. My husband kept hearing something meow after picking it up from servicing. He stopped multiple times to see where it was coming from. Finally late at night we heard the meowing again from the living room with the car parked in the garage. We went back and looked at the car and there it was struck in the frunk compartment. We tried calling all Tesla numbers but no pick up. We tried road side service and they weren't surprised one bit! They simply advised us to go back to to the service team tomorrow. We stayed up all night to make sure the kitten did not die and drove immediately to the service team. As they removed all components that kitten jumped out right into another Tesla. The guys said this is the second time this has happened as there's a cat family in the creek nearby! What in the world! They briefly looked at the wiring and said nothing wrong, you can leave now. ‍‍ This is completely unacceptable and a waste of time. No manager on-site to help us with this horrible situation and no compensation or anything for the waste of our time and turmoil we went through for 14 hours. read more

Tesla - Dublin Sales - Tesla trapped a kitten in our frunk compartment after servicing! - Car Dealers Near Me - Dublin, California

Contactless test drives??? That's right - you can drive any model Tesla by yourself for 20-30 minutes! Completely free and seamless, you can make an appointment online which is what I did but I believe walk-ins are fine too. I haven't gotten around to buying a Tesla yet since I have less than 20K right now but I do plan on it within a few years hopefully. Customer service was stellar for my test drive! read more

Just mediocre ...expensive car. Sold us. Took our money..:then took DAYS to get the car and delivered with so few miles we barely made it to the charger. read more

When we first bought our Tesla in 2018 sales and service were great. Tesla services have deteriorated. My car was taken in for a repair with an appointment. Took me weeks to get the appointment. Couldn't find out who the service person was. It is very difficult to contact people. When I picked the car up the atmosphere was almost sullen. I'm used to dealing with mechanics and dealerships where people are friendly and nice read more

Well once again they didn't even approach me to ask for assistance this place is crawling with certain people to get no respect here I made a 3:30 appointment no help straight garbage read more

Tesla - Dublin Sales - EV bike - Car Dealers Near Me - Dublin, California

They advertised a blue X. I called them for a week they never called me back. Finally I had a friend go over there and they told him that they never had one. WHAT A WASTE OF TIME. read more

Multiple cars that are not actively charging or even plugged in parked by dealership in charging stations. Tesla navigation states that there are open stalls when there are none. read more

Worst experience ever. Beware: if you are a dissatisfied Tesla customer, they will call the police to escort you out of their property. That's what happened to me today 03/29/2023 at Tesla Dublin location. Read my story: After 6 months of struggling experience with a Tesla solar panel project and their failing online chat support, today I am left no other choices but to find a Tesla physical location in the hope to talk to a real person to solve the problem. I went to the closest one in Dublin at around 3:30PM. After spending about 1.5 hours of talking to a sales representative Chris and trying (and thanks to him for at least trying) to get hold of a manager without any success, finally, at about 5PM, I had the chance to speak to a Mr. Justin Betrock, their manager. Well, the first thing Mr. Justin Betrock told me - before even trying to listen to my experience and story which I never had an opportunity to explain during the whole conversation- is to lower my voice. I of course wanted to talk in a private place where nobody else can hear but I was forbidden by Chris to enter their private office area. There is no private place left. We were talking right in the public waiting room. Whatever we talked in that area of course will be heard by other customers. And there is no private space offered whatsoever for this conversation. Secondly, Mr. Justin Betrock told me that Tesla dealership does not deal with Tesla solar. I then asked, what happened to their giant wall poster showing a fabulous-looking Tesla solar panel in their showroom precisely next to their Model X car? Also, Chris has been trying to get someone to talk with me on the solar panel anyway. Mr. Justin Betrock offered no explanation about my question. Lastly, I am not satisfied with how I was treated and how the situation is handled (I was demanding someone from Tesla solar California team to talk to me and solve the problem today because I had enough for 6 months, however Mr. Justin Betrock insisted that it must be handled by their team in Arizona and they are already off work because of the time difference, and I must wait for tomorrow - well I have been waiting for too many tomorrows for 6 months). Then I said, I am going to stay here just in front of their giant Tesla solar panel wall poster to admire their wonderful product. Mr. Justin Betrock goes, "Sir you can do whatever you want. I am not going to hurt you. Good evening." Then, after about 30 mins, a tall and strong male sales representative approaches me, he goes, "Sir, I need to you go outside with me." I answered, "are you going to touch me?" He said, "No I am not going to hurt you. But you can't talk to anyone here." I answered, "of course I am going to talk to other people about my true story." He goes, "I am going to call police for your trespassing. " Even though they were never able to solve their product issues in time for 6 months, only 10 minutes later, guess what, three policemen quickly showed up, and escorted me out of their property. The police officer told me, the argument on the Tesla product is a civil issue, but I can't stay on the Tesla property because "It's a criminal issue because they don't want to do business with you. They want you to leave." Well, then what about the $18,000 dollars that I have already paid Tesla, the solar panels on my roof which are not operating after 6 months, and all the holes created by Tesla on my roof? Nevertheless, the kind policeman did advise me that I can however do my protest on public sideways just across the street facing Tesla, which I am considering doing of course after I print an even bigger banner until the product issues are solved. So, after reading my story, you decide. I have made up mind that this is the last Tesla product that I will ever buy in my life. read more

What a pathetic customer experience from the delivery staff at this location. Tesla and the delivery center employees' behavior is super rude, extremely brash and borderline discriminatory. This is completely unacceptable and downright abusive and something that Tesla consistently seems to turn a blind eye to despite the feedback delivered to them. This is not ok, your management needs to get this fixed. Your 'customer service' is a joke and leaves a horrible taste. You do not take customers seriously and Tesla employees seem to have a license to misbehave with customers. This was my takeaway based on how I was treated today and how I saw multiple people treated today right in front of me. Completely unacceptable and a shame on Tesla. Pathetic. Also I would like to call out the pathetic show specifically from Justin Betrock and some of his team at Dublin CA delivery center. His discriminatory and downright abusive behavior towards me and multiple other customers at the Dublin location is outrageous and abusive. This needs to come to an end. Extremely horrible and a complete shit show from Tesla. What a pathetic shameful show of entitlement and complete abandonment of normal human decency let aling any customer service. I expect Tesla to follow through with this if you want to retain any value to your brand. Pathetic. When are you going to fix this Elon? This is not tolerable! read more

Oh well, now that I got myself in the process I do realize the complaints and cries! The worst part is that No one cares... Booked a Tesla, waited for more than 2 months, they sent us a delivery notification gave all the money and papers, now something happened where the car got damaged (seems like there was an accident driving from this center to us, 2 miles away on 580- details unknown) So we planned to give away our other car in confirmation of this delivery and now we are car less, which seems to be a month more wait!!!! I don't get the following: - You are still a Car Sales Crnter, behave like one and show up some customer service. - If you list phone numbers, pick them up! Respond to voicemails and emails and text, after you sell the car! - Does Tesla write every customer policy "without Customer Satisfaction and Courtesy Service" The car is great, regardless getting that extra star! read more

Worse customer service. Shit show at the service department! Dealing with service department at Tesla is a nightmare. If you are planning to buy a Tesla think twice about service and customer service you will need in the future. read more

I got my Tesla in Sunday. Don't think I'll buy form them again. From the time I ordered the car the rep didn't explain the steps in detail (as if now I don't have a charger lol). I then traded in my car, the process is really bad because the employee waited till last minutes to do the docs. Lastly. I'm at the store all docs are done and they still make me wait for hours to get my car. read more

A very disappointing shopping experience. The salesperson was unprofessional. I thought I could smoothly purchase the car I liked, but ended up being delayed by their lack of professionalism. The $250 non-refundable fee is gone, and I wasted a lot of time and effort. I will not consider this brand again. I used to be a loyal fan of Elon, but not anymore. Farewell, Tesla. read more

Called Stockton and Modesto Tesla locations to see if they carry Tesla accessories and apparel and was told no, the closest location that does is Dublin. I tried for 2 days to get in touch with someone at the location and was on forever hold. Decided to take my chances and drive 30 miles (one way) in hopes of finding something for my Boss. Well, by the 1 star, you probably figured out they don't carry anything. NOTHING, nada. Tesla is a joke all the way around. Thanks Elon. read more

Literally not worth even one star. Every single experience has been awful. They let my car sit for days without touching it, didn't provide a rental, and when they did, it was beyond dirty. When I picked up my car, it was disgusting. Called to request a loaner or a rental from a rental car company since I drive for work, and they said "we won't know if we have anything for you until the day before" Everything they can possibly go south always does. Do better...these aren't $5k cars you're working with. The service level is so subpar that it's shocking.... read more

My delivery appointment at 5:30 pm on Saturday. My wife and I arrived at the dealer at 5:02 pm. We took some pictures with Model X and Cybertruck. Then I was waiting in line for delivery check-jn. A couple minutes later a gentleman came up to me asking if I'm checking-in for delivery and I said yes. He brought us to one of the desk in the showroom. Verified my driver license. Then told me to click "Start" delivery process on Tesla app and I'm all set. He brought us outside and showed us where our car parked. The whole process took less than 15 minutes. The rest of the time we did a walk around and inspected our new Tesla outside in the parking lot. My Model Y is perfect, zero issues. Tesla built quality definitely gotten improved. Originally, I ordered 2024 Tesla Model Y LR Quicksilver color with Induction wheels but my order got pushed back from May-June to July 3rd to August 7th. When I seen Model Y LR Quicksilver with newest Gemini dark wheels available at Tesla Dublin, I switched my order right away. I'm glad that I chose Model Y LR Quicksilver with Gemini dark wheels. It's turned out to be a gorgeous looking car. And smooth ride! My wife, my daughter and I are so happy! Thank you Tesla Dublin team. read more

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I would have put less than 1 star if that were possible. I came in with my family for a SCHEDULED delivery appointment at 4:00pm. We came in right at our delivery appointment and after finally getting in contact with a representative, they told us that the car still needed to be washed AND charged. We ended up having to wait more than an hour and a half to finally get our car and accept delivery. What is the point of having an appointment set if the car isn't going to be ready for delivery at the agreed upon time? I have taken delivery of a tesla before at a different service center where the delivery process was quick and seamless. This was quite the opposite. Very disappointed in the customer service here. read more

My first day owning a Tesla I purchased from a private party. Found out you can't just go up to a Tesla charger with a credit card and charge it. Stopped in the Tesla dealer for some help and a quick charge as I was picking my father up in Dublin. I offered to pay whatever they needed to give a quick charge as I was almost dead. They told me to beat it. Go find a charger somewhere else. Zero compassion. Then they spent 10 mins trying to sell me a home charger. read more

This review is for our pick up of our Tesla's. We placed our order at a separate location. When your car is ready you receive a notification that the car is ready for pick up and if all your paperwork has been taken care of prior, the car is given a stall number and you go straight to it. We opened the car doors to find final paperwork for us to sign. Luckily there is still a Tesla employee walking around if you have any questions. You bring your paperwork inside the massive sales office and there are employees to guide you to the appropriate station. The guy who checked us out was really friendly and helpful. He assured us that we could bring the car home and inspect for any warranty issues and just report on the app. This way you won't feel pressured on site. I did notice that there were some dirty spots on my car and there was someone to give it a quick shine really quick. All in all the checkout process is smooth and soon we were on our way with our cars! read more

Tesla - Dublin Sales - Car Dealers Near Me - Dublin, California

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Booked an appointment 2 weeks out, drive 45 minutes, arrived in time and was told they'd need the car for days to fix a simple TPMS sensor. Originally told 2 hours. Ended up leaving with the car not being serviced or looked at for over 2 hours. Huge waste of time. This is my 3rd and last Tesla. read more

Just picked up my brand new model Y performance. Luke was amazing. Thank you so much for everything. Luke you made this the best car buying and delivery experience ever. read more

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