Had a great experience with Tesla in Dublin. Tom was our sales guy and he was very enthusiastic and informative. The car basically sells itself! He showed me all the cool features in the model 3 and I went for a test drive! I spent about an hour there and ordered one! It is pretty simple, you do everything on your phone, you can customize it however you like. $250 to place an order, when you receive a VIN number is when you can figure out the financing. I ordered in the beginning of September, my estimated delivery was December, and got my Tesla at the end of September! I was so excited! Tesla created the most easiest, simple way to purchase a car and I am very happy and satisfied. Normally you are spending the whole day at the dealership, but not at Tesla! After my purchase, I was still able to text Tom about any questions I had about my new car and he answered them with quick responses! Tesla for life! read more

My first day owning a Tesla I purchased from a private party. Found out you can't just go up to a Tesla charger with a credit card and charge it. Stopped in the Tesla dealer for some help and a quick charge as I was picking my father up in Dublin. I offered to pay whatever they needed to give a quick charge as I was almost dead. They told me to beat it. Go find a charger somewhere else. Zero compassion. Then they spent 10 mins trying to sell me a home charger. read more

Tesla only cares about sales. Once you buy the car it's a pain in to get things fix. I had panel gap issues that they try to fix and made worst. Had to take it back 3 times before it was acceptable. I also talked with Jeremy, a customer service rep to complain about Tesla baiting me in with a 5% December 2022 just to drop the car value 20% a month after. He basically told me I was SOL with a crap attitude. I Had a feeling I was SOL, but as a customer service rep, you can be nicer. Tesla is clearly a greedy, slave-driving company that is a insult to the generous visionary it's name was inspired by and if I had to redo this, I'd buy another car from another company just because they don't give a damn. read more

Went in with my friend to pickup his Tesla M3... will just say, service is mediocre relatively speaking comparing to Fremont, Santana Row and Sunnyvale. read more

My husband and I came in last weekend to test drive. Our last experience at Tesla in Colma wasn't the best so we wanted to visit the Dublin location instead. Even though all the agents were busy with customers, they still went out of their way to make sure we were helped. After the test drive, one of the agents answered all our questions. They seemed a lot more knowledgeable at this one. read more

The online support is garbage. I booked an appointment through the app asking if I could get paint touched up on a small, less than 1 cm scratch. They cancelled my appointment and told me to buy the touch up kit. I had had ready purchased the kit but it wasn't coming out right so I wiped it clean. I replied asking if there was any other options, thinking they would at least refer me somewhere. Nope they just don't respond. read more

Do NOT purchase your used of new Tesla from here. The salesmen are a bunch of scam artist and took advantage of my elderly mom! She lost more than 10 k because of how much they overpriced the car compared to its worth! read more

My whole car was miss aligned and they forced me to take delivery and they said submit everything online and we will do it for you. I did everything online and spoke to Jennifer service manager and she were super rude declined to fix anything and guess what she said go do all legal actions. Nothing will be done all car on tolerance margin i have videos of the car any buyer beware. I work on teslas everyday and i know what is the issues normally and now my personal car the hood is way off and doesn't close probably and sent emails and inquiries and no one is talking. Be aware from jennifer service manager guys she is lier read more

Worst customer service department in the Tesla company. We purchased a Model S and needed service and went through hell getting in done in Dublin. Just try to make a call and you'll see what I'm talking about. They NEVER ANSWER the phone and will not transfer you to anyone there at their office. (They just hang up on their customers). I overheard a male in service department staff member say, "I don't have time for these people." Do not waste your time dealing with Dublin Tesla service department, they are worthless!! read more

This is regarding Sammy's service and my experience with her: I wanted to go out of my way to share the outstanding customer service experience I had with Sammy just an hour ago. She knew I was aware of all the ups and downs of purchasing or ordering a new vehicle, especially with Tesla, but she was very transparent whenever I asked her questions regarding some concerns I had. Not only was she attentive with me, but she was able to work with me and my parents, all the while still had someone else shadow her and train the new representative. Despite the bad reviews seen here on yelp, I'm an advocate for this particular dealership and to Sammy and her service. Sales is sales, but at the end of the day it's how she presented herself professionally that allowed me to make my decisions a lot easier. I wanted to reciprocate the experience I received by being an easy and respectful customer as well. I'm looking forward to receiving my car and I hope and expect to continue to receive the same service as I did with Sammy! read more

For the last three years staff at this location has recklessly sped on Saint Patric Way from their storage lot location to their dealership on Amador Drive. Management at Tesla has been useless in controlling their employees disrespect for the residents in the neighborhood. Having a bunch of spastic 20 somethings with no self control or consideration relocating cars is probably a. unwise decision. read more

TL;DR: Dishonest and disrespectful sales practices. Do not believe what they tell you and buy your car somewhere else. I came into the showroom to test-drive a Y series. I was undecided whether I want to buy a Y or a VW ID.4. When the sales rep, Danielle, suggested that I should make a reservation, I told her that I am not ready for that, because I still want to test drive the ID.4. She promised that the reservation fee of $100 is fully refundable, and persuaded me to make the reservation, "there is zero risk". It turns out that this fee is not refundable, and when I cancelled the reservation after buying an ID.4, I lost that money. I called Danielle, and she told me I should have read the fine print, and she straight out refused to help me get a refund. This reservation was made without giving me chance to review the terms. Given my email address, Danielle was able to place the reservation for me, without me ever touching the screen or keyboard to give my consent. She lied to me about the non-refundable fee, and she even told me that she does this all the time, to "encourage" customers who are undecided: "This is how we do sales". Stay away from this dealership. They lie and their business practices are unethical, they do not care about their customers but only about increasing their sales, no matter what it takes. read more

Helpful friendly staff clean space. I really like one of the staff he's tall curly hair African american, knowledgeable, tech savvy, super friendly and helpful read more

I bought my M3 back in October of 2020. This car has been in the shop for over 30 days with multiple problems from the main CPU to molding falling off. After going through the return process two times they finally said they will repurchase the car. However the car has no problems according to the service department. No it's a lemon plain and simple. Not my problem anymore looks like they're going to sell it to someone else and let them go through the process of returning it as a lemon. Also if you think your going to call them to get an answer to any question you may have. That's not going to work either. They do not answer there phone and when you leave a message they do not respond. I will never purchase anything from Tesla again and would definitely steer anyone else away from them. read more

Sam was exceptional. One of the best experiences I have ever had. She was so personable, and so warm, and helpful. She patiently answered all my questions, and helped walk us through the pros of each model. It was my first car buying experience, and I'm beyond thankful for her. Thank you Sam! read more

This review could have gone the wrong way but the representative at Tesla Dublin SAVED the day. I work at night and after several calls throughout the week that asked me to take opportunity for 'earlier delivery' but for a color I did not want, I stopped responding. The date prior to my delivery, I reviewed a vin but it said July 7-14th and I work at night so I went to sleep in the day. I woke up to find that the delivery was back to June 29! I was scheduled to work that day so since I drive by the Dublin Tesla each afternoon, I decided to drop in and ask what was going on. I was escorted to a small line where I met (I think) Zhao Zhao (?). Tesla, if you are reading this, it was Friday May 28th at 1645ish. She apologized and explained how the algorithm worked on the app. I could not get out of work and proposed several scenarios to which she simply replied "would it help if I delivered it to your home on Saturday, you don't have to be present"! Wow, that's problem solving!!!! That saved me a trip and I figured if I found anything wrong, I would be driving it past Dublin Tesla for my work week anyway but it was perfect. It all worked out in the end!!!!! read more

Tesla - Dublin Sales - Car Dealers Near Me - Dublin, California

Although the product is great, the sales team is not. My sales representative, Chris, was not knowledgeable nor had a good response rate. E-mails go unanswered for days and I received conflicting/incorrect information several times. Incentives - Tesla sales representatives do not know much about the incentives, which you don't find out until you call their supervisor later. I asked during the day I visited the sales center how they work - do they need to be applied for before or after? Chris simply answered they are all applied for after accepting delivery (false). I would rather have gotten a "not sure" answer. Delivery - I got a message for my delivery date with less than 48 hours notice (got a text Sunday night for Tuesday) and could not reach my sales rep in order to get flexibility to reschedule via text or e-mail - I had to call the sales center several times (3+) until I finally got ahold of someone who THEN found Chris for me. Even then, he gave conflicting information regarding the delivery and related paperwork. Overall, a very rushed/unresponsive delivery experience and a painful learning experience for myself as well. read more

6 years ago when we bought our first Tesla- it was an "event". Now that they sell like hamburgers in a production line the sales sure follows suit. This place is a mess. The car is ordered online so it's just a matter of picking it up. You would think when the minimum buy in is about 50k (if not much more) the showroom would be in good shape. Not at all. Crowded, understaffed. The restroom was a disgusting mess. The coffee pods don't work. Dirty carpets. All around poor maintenance of their showroom. The harried people working there did their best- but honestly not gonna want to come back again. We recently bought a car at 1/4 th price for our teens. All the used car lots we visited were in better shape than this. Sad. read more

No proper staff. No professional service when we go and buy they act to support when we go to buy parts they wontbredpond

I ordered a Model 3 in October online. I was informed that my vehicle would be up for delivery the following week. When I emailed the advisor to confirm it was for the *latest* model 3, he said no. Why in the world would I want to pay full price for a older version of the model 3??? It made no sense. I told him I was willing to wait for the latest model 3, the current model that is on the production lines at Fremont. Fast forward to December 23, I receive a call that I could pick up the vehicle a day in advance. I was told it would be ready at 6pm. Commuted 1 hr to Dublin for pick up to receive a call on the way there that it will not be ready until 7pm. We got there at 6pm and waited. Vehicle was finally ready around 8pm. We were eating in our vehicle so we finished our meal. I got into the model 3, ready to drive home only to be approached by 2 tesla sales advisors saying the car isn't ready because it doesn't have the "T" on the back trunk. Another 20 minutes later and we were finally ready. They told us our car would be parked at #47. Then got another call said that was a mistake and that it was actually #57. We went to 57 and the lot was empty. Then we had to go back inside to find out where the car was. We were told the paperwork would be on the passenger seat but nothing was there! They said everything is done online now and it would be uploaded onto our tesla account, etc. Well, the mistake was to leave without paperwork. We had to come back the following day because the rebate incentives for ev ends on Dec 31 and a buying contract was required to fill out those paperwork. UGH. Then on sticker of the vehicle, the city and zip code was wrong! We requested for the change to be made as Tesla would be mailing the paperwork to the wrong address to only be told that it wouldn't be easy because everything was already submitted to DMV. I don't understand why the paperwork would not match the address under my tesla account or the address I used when I placed the order for the car. Overall, this buying experience was burdensome. They claim this to be a contactless and easy process and it was anything but! I had better buying experiences at Toyota dealerships without all this hassle. read more

My tesla Y 2022 was making noise from driving fast , I went here without any appointment and just walk in since I was in the area hoping they can see what's going on, the gentleman MiChael, in the service desk, shout out to you! was very pleasant and accommodating and was kind enough timo check my car without any hesitation that I don't have an appointment, it was even raining outside and was very kind enough to bring my car inside the service / repair area they have .! I never thought I will be accommodated in such manner that I was overjoyed! And I can't say anything but thank you Tesla, and Michael for a very wonderful experience for the customer service! Elon musk should be proud of this store! My family own ñ 3 teslas, and my friends and family and neighbors got into Tesla because of me telling them how great car it is and how service is top notch! read more

It's hard nowadays to find good customer service. Sam was amazing. She understood what qualities we were looking for in a vehicle, and addressed the in's & out's as if she built it herself. Highly recommend and thank you Sam! read more

The best customer service before you buy a car, after you pay for your down payment of Pre order . Car keep delay, call them up , They said they will contact your sellers agent to Return your call, but I never Receipt a callback from my sales agent read more

Tesla - Dublin Sales - Car Dealers Near Me - Dublin, California

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Came a few weeks ago to look into purchasing and was not greeted as soon as me and my family walked in. Once we were acknowledged we were told they were about to close so we couldn't test drive. Mind you we arrived 2 hrs before closing time. Fast forward me and my boyfriend signed up for a demo drive we arrived and was not acknowledged at all we waited for 5 minutes in the pick up area still no acknowledgment the sales associated greeted several people as they walked in and even made eye contact with us an said nothing until I said "EXCUSE ME"! very unprofessional and not welcoming at all definitely will be purchasing from a different location staff is very snooty and rude. Cherith was very rude to customers and ourselves the manager did however come by and get feedback not sure what her name was. Overall will be purchasing from a different location. read more

Thank you Chris!!! I really appreciate his help in answering my millions questions when his coworkers are on leave or occupied, relocating the car with speed when scratches noticed in the initial assigned car, helping me looking for my keys lost at the Tesla parking lot 4 days ago! He goes extra miles to help customers- such a great human with great working ethics! Also thank you Luke in diligently overseeing the whole sales process and Alex in the car delivery. Kudos Tesla Dublin team!! read more

can't speak for other tesla showrooms but I would have to say this specific one doesn't have their stuff together, especially management, Alex to be exact. Being a store manager, he had zero knowledge on how to approach a customers concerns, along with lacking proper customer service skills. This was by far one of the worst customer service experiences I've experienced from any management, especially Tesla, which claims to be a luxury brand (lol.) So, we recently purchased a Model Y less than a week ago. I'm currently on day 5. I should've done some extensive research and read forums on others experiences to get an idea of what I was getting into but I didn't think I needed to since Tesla has branded itself so well, one would think no way Tesla would have a single flaw. Little did I know, their QC dept is NON-EXISTENT!! I'm starting to believe the customers are the Quality control dept. Our brand new purchase was presented to us after 5 weeks of waiting with dry water spots ALL OVER it and a big ball of plastic wrapping (which I'm assuming they removed off the seats) and just tossed under the driver seat. I didn't notice the plastic wrapping until we brought the car home and I was placing floor mats inside the car. Next morning I carefully examined the car and discovered several things wrong with the car. 1. There was 2-inch long streak of dry glue on the back seat 2. Rubber trimming on passenger side door speaker is peeling off 3. When opened the front trunk (frunk) alignment is way off. Driver side is flush with the driver side fender. The passenger side is lifted about half an inch. 4. When putting driver side window down or putting it up, it makes loud screeching noise. 5. Various scratches along the trimming inside the car. 6. The front doors (both driver and passenger) are not properly aligned which makes it look like they're not fully closed. 7. Our first day driving the car to work with cruise control on at 72 mph, it randomly brakes so damn hard that it brought the speed down to 40. Luckily no cars or trucks were behind us or else someone would've been seriously injured So on day 3 I called the Dublin showroom and expressed my concerns hoping that they would show some kind of remorse and call us in as soon as possible for an inspection. Instead we were told to submit a service request through the Tesla app which gave us an appt for 2 weeks later. Also the gentleman goes on to tell me "well you have to understand we are launching 1300 cars a day so these kinds of issues arise, which is why we have the service center." As a customer who spent $60,000 and waited 5 weeks for delivery, why should any customer be forced to deal with such issues, especially labeling their cars as "luxury" vehicles. 2 days later, we decided read more

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Can't reach anyone despite their automated phone line saying they're open mon-Sun 8a-8p.

My car was making a noise from the front wheel. My car is still well under the 3-year warranty. They charged me $300 to remove a stick from the brake pad. I did not even agree to the $331 charge before they charged my credit card - I thought it was going to be free because the car is under warranty. In the app, we tried to open the invoice, but it was slow, so we clicked it again, and it came up just in time for us to have a big accept button. We tried to contact Tesla several times about this, but they didn't care. What was I supposed to do with the noise coming from the front wheel? I took off the hook cap and looked as best as I could before. Should I have taken my new car to a private place to have it looked at before taking it to Telsa? I could not even take off the wheel to look better myself, as Telsa gives you no jack or spare tire. I went from a loyal Tesla owner to thoroughly not recommending Tesla in just one day. If you have any questions, please feel free to contact me. (just don't want anyone to think this is fake feedback) read more

Purchased a new car last week. License plate screws fell out with only one remaining securing the plate. I live 45 minutes from the nearest dealer and need the screws to secure plate so it can be driven. No one will help with solution of getting me screws. Just tell me to call service which you can't actually speak to anyone. I bought the car for reliability and I'm dealing with the most simplistic fix no one can solve unless I take my time and drive an hour and a half read more

Great service with new delivery. So much better than a regular dealership. Appreciate that they have same day response times. read more

This review is specifically for Sam Lai of Sales. We were notified that our Y was ready for delivery/pick-up. We are not fans of the Tesla Customer Service model. That being said, we went in to the Dublin dealership because of the frustrating communication via the app. We hung around for over 20 minutes. The sales person who was helping another customer was obviously not trained in basic courtesy or customer service. No acknowledgement. No "Hello, someone will be with you soon.". Sam Lai walked out into the sales area. Made eye contact. Smiled. Was very cheerful and pleasant. Asked how she could help us. And gave us outstanding customer service. (And while she was helping us, she did acknowledge other customers who walked in after us.) If you are looking for a Sales person and have a choice when you walk into this dealership, do ask for Sam Lai. You will get great service. read more

I hated going there again and even booked my test drive with Fremont. But then on the weekends commute on 680 N is a pain. I reluctantly booked my test drive here, was pleasantly surprised. The advisor Christopher was thorough and had discussed at length about different options and configurations, has answers to all the questions I had. Thanks Christopher! Looks like it's a hit and miss depending on who you face that day. read more

Recently submitted a BBB complaint. I purchased a model y in Nov of 2021. The original ship date was May of 2022. Then June, then July, then September now October 2022. They have never provided any explanation for the push out. They are selling and shipping other cars in a month. I feel swindled by them and think they are doing this in hopes I cancel because there have been several price increases or hope I upgrade to a higher priced vehicle. Truly a poorly run business model that is just taking advantage of consumers. I would not have purchased this if they originally stated it was a 11 month delivery timeframe but they only would provide updates after I could make informed decisions and now it seems so close but it has pushed out 6 times after hit the ship date which was even more frustrating. Their customer support cannot provide any real info and only state what the new ship date is which is clearly not real. read more

I don't think those teenager sales knowing the way to treat customers right... They are just somehow not caring their customers who want to spend thousands dollar. Not respectful at all... read more

My name is Malalay Fahri. On February 16,2023 I went to Tesla dealer in Dublin , ca to see a Tesla car for my self. I was not too sure which Tesla I liked. I saw a lady and She asked me if she can help . I said yes I'm looking for a car and she explain about all cars on the show room , Finally I was liked the Tesla model Y and I asked her to order for me ,she did ordered the car , but unfortunately on that time model Y was not on the inventory. , she worked so hard in one week she found my favorite car and I purchased that car.I appreciate her and I am very happy with my car. Her name is Sam Lai, she is working on Tesla dealer in Dublin, California , I have to say she is the most positive, sales person and I am recommending her to anybody buying Tesla car from Dublin dealer ask for Sam Lai , thank youSam Lai. read more

Larry GAO is amazing! I had some questions about my new Tesla and he was kind, patient and went above and beyond to provide superior customer service! Thanks again Larry :) read more

Horrible service, do NOT take your Tesla to this service center. I had a rattle sound from front suspension and took my car in. I dropped off my car at the center and without any work or without contacting me regarding the sound they closed the service saying we're unable to duplicate the sound. Price Tag $390 I took it to the Berkeley service center, we took a drive together with the tech and he was able to find the problem. read more

A good portion of these reviews are from the perspective of owners who are frustrated by the period of silence between the time you order and the final delivery. You will never really hear from Tesla until very close to delivery and trust me, they will let you know when they want your money. Then comes the frustration during the contactless pick-up. My vehicle was picked up at the Fremont factory and not Dublin, but I did a test drive in Dublin coordinated by Vince. I only met Vince in person once at the end of a test drive and we briefly chatted about order placement and timing. He's really knowledgeable about the order and delivery process and his knowledge/enthusiasm about the vehicles really makes you want to place an order. I did not place an order with him at the end of the test drive and chose to do it independently at home. Vince ended up being assigned to my order anyway. I reached out to him twice during the order fulfillment period (to change my configuration and to change from lease to finance). A little difficult to touch base with, but he always called back and was able to fix/address my concerns over the phone. Overall, it's really not the sales advisors fault that the factory is pumping out cars on a weird schedule due to COVID, or that the cars are taking forever to make. I'm leaving a review purely based on positive contact and support from Vince. read more

"3 strikes and you're out". Took delivery of vehicle late June ... it is now October. I noted wrinkling in the front passenger seat. On the 2nd try... I was left w 2 different front seats !!! I luv the vehicle, but my customer service experience has been less than optimal. The service reps have been great- the SYSTEM however is FLAWED & needs to be revisited by the higher powers that be. The fact that it is impossible to speak w a person directly leaves room for much "interpretation"- & thats why this will be my 3rd time at an attempt to get my issue resolved. It was a waste of time & money on not only my part but also for Tesla. I received EXCELLENT service fr INFINITY & LEXUS in comparison. Come on Tesla ... REALLY?!?! read more

Tesla - Dublin Sales - Driver seat - Car Dealers Near Me - Dublin, California

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I know, Teslas are cool and you want to go electric and save the planet; maybe you heard the horror stories about their customer service, but you figure, how bad could it be? Well Tesla-Dublin wins the prize for the worse customer service I have ever received at a Car dealership. No scrap that, the worst customer service I have ever received buying, well pretty much anything. So much so that while I enjoy my Tesla, two months after pick up, the pain of continual emails being ignored, complaints being deflected and a complete lack of accountability and willingness to address problems are making me a card-carrying member of the "love the car, hate the company" club. What's wrong: 1. They will never respond to your emails or calls. 2. They are clueless about anything beyond the most basic "cookie cutter" request. I wanted to transfer my personalized plates, but they misinformed me that I could not take the plates of my trade in and put them on my new Tesla and that they would submit paperwork to make the transfer. A couple months later when the permanent plates arrive, guess what, no personalized plates. I get in touch and they tell me, the request was submitted too late (I told them when I bought the car, and also called them multiple times, but see #1), and that I would need to apply through DMV. However since I now don't know where the plates are, DMV won't reissue the same configuration, so it looks like I will lose the personalized plates I've had for over a decade. 3. They are dismissive and unhelpful, unless, maybe in their eyes you look like a "Tesla owner". When I went to pick up my Tesla Y, I waited around in the showroom for ages, even after telling the person at the door I had an appointment, because no one could figure out what I was there for and then they acted like it was my fault they didn't realize that the only customer in the store was in fact the person in the appointment book. Not exactly a "congratulations you just bought the car of the future" moment. I could go on, but you get the gist. Don't buy a car here. If your pick up is scheduled here, change it to somewhere else. Better yet, get a Nissan! I'm going to update this if they finally answer my email and do something to make things right! read more