Thai Cuisine is my neighborhood Thai place and I've been a customer for more than 8 years, pretty much as long as the place has been in business. We order family dinner take-out from here once or twice per month, almost always the same dishes: spicy green curry with chicken, spicy som tum (green papaya salad), tom ka with chicken, kids' chicken chow mein, and sticky rice with egg custard. Why only 3 stars (which is a perfectly respectable rating, by the way)?
Well, sometimes the food & service is fantastic, and sometimes it's meh. That green curry has been totally delicious about 85% of the time, but other times, the eggplant is missing or the generally heavenly sauce is curdled & cold. Since it's usually so wonderful, it's a big disappointment when the dish falls short. I'm left wondering, "Did they just serve me the leftovers from today's lunch buffet? Were they out of eggplant, or did the chef forget to add it?"
That som tum (one of my favorite dishes of all time!) is supposed to be only available on the weekends, but I have asked at different occasions when ordering on a weeknight, and sometimes they will make it for me -- it's just the luck of the draw as to who answers the phone to take my order as to whether or not they will go the extra mile to accommodate a long time customer, or even express regret when they can't do so.
Since we've been coming here for years, we have made our way around the menu to try almost all of the dishes and we've dined in for both the lunch buffet and the full menu dinner. Again, it's hit or miss, as some of the extremely high and low reviews here can attest. When it's great, it's really wonderful: excellent food and friendly service from folks with Thai heritage who are proud to share their cuisine with you. At other times, you get the impression they'd rather not have to deal with you. Especially between the hours of 3 and 5pm, when the place is closed -- who does that anymore? Party of 5 or more? That's an autograt, and no they won't split the check.
On the plus side, the lunch buffet is a great value with the huge salad & soup bar, plus a large, fresh entree plate for under $10. They also occasionally have a Groupon running where you can get $20 of value for $13. Daily lunchtime curry schedule: Mon/Sat: Red; Tue/Sun: Green; Wed: Yellow; Thu: Panang; Fri: Mussamun. (These curries are $10 at lunch with buffet included, as opposed to $12 at dinner with no side dishes included).
Finally, I must vent about the frustrating take-out ordering system. The phone number listed on the website (512-835-7888) and the one here on Yelp (512-893-5399) are different, but both will get you to the restaurant, except when you get a busy signal, which is 50% of the time when you are calling between 5 and 7pm. Just keep trying if you really are intent on ordering in advance. Their website is almost unusable, and the current version is the 3rd or 4th iteration of what has always been a terrible tool for navigating a menu. Did you want to know about the desserts? Good luck trying to find them... okay, I'll help -- check the right margin of the Dinner drop down page. Check out the Lunch page to see photos of most of the dishes. For an easier to navigate menu, just visit their page on Groupon here: https://www.groupon.com/biz/austin/thai-cuisine-austin
With all that complaining, you might expect that I'd bump this down to 2 stars, but I just can't bring myself to do it. I keep on giving them my business, so a 3 star "A-OK" must be the right rating from me. read more