Well I was shopping over in hayward today I celebrated my dad and wanted a good sandwich thought I would try the cheese steak shop in Hayward I'm from the city there is one there as every one knows there all over I prefer a certain one I go to in vallejo the people here were very nice the onion rings could of been a little darker the restaurant was nice and clean the music oldies I liked that thanks for the good food they deserve a few more stars than 2 thanks read more

The Cheese Steak Shop - My classic philly with just onions mayonnaise on bread - Sandwiches Near Me - Hayward, California

Order to go, they were pretty quick. Got the King Philly, which came with extra meat. The steak was good with just the right amount of cheese. But, it doesn't look like there is 50% more meat, looks regular to me. read more

The Cheese Steak Shop - King Philly - Sandwiches Near Me - Hayward, California

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They always make my order correct. The meat nice and tender. Fresh vegetables. Rolls niece and soft.

I don't understand why this place gets low reviews. Their Philly chicken steaks are bomb! I would drive to this place for their a quick bite to eat, easily! Please don't close this location. read more

The Cheese Steak Shop - Sandwiches Near Me - Hayward, California

Omg why does this place only have like 2 stars?! I've been here twice and this place is SO GOOD!!!! you can't beat the price, but that's not even the reason why I love it so much. The food is amazing here ! It's small but there's enough tables to come in and enjoy a bite but the phillys are really good. The meat has good quality, the flavors are there. I would definitely come back again and again. The staff is friendly and it's a nice place to sit and chill out if your hungry. I like. read more

They were super busy at night. So no one picked up the phone calls, therefore I had to ordered online. We ordered curly fries and 2 large Philly cheesesteaks. They overload extra cheese on our sandwich's, which was probably the reason why I ate it all. There were only 2 workers that were busting their ass. Definitely hard workers here, but need more help. We gave them a big tip online once we got home. read more

Original Vegetarian Sandwich. Look good but it was 50% thick cut onions, the spinach was lacking. The worst was ice cold mustard on the bun, no mayo, a hot sandwich with half of it ice cold. Will patronize the Castro Valley store they get it right. My partners meal was nice . read more

1st and for most, I'm too tired to cook and wanted a quick fix for th3 family!!ESBIN MY CASHIER WAS GREAT. slow with asking is that all, he didn't rush me and he kept trying to upgrade everything I bought!!.. antiono the was great, walked to the register to see what I was ordering to get it started on the grill!!! Only flaw every time you guys have.. u follow the menu but castro valley cheese steak beat ya.. when I aad onions and peppers. They actually mix into my sandwich where I have it every bite. Not just a topping.. please stop doing that!!! If u take off the topping all ur doing is having steak n cheese on bread!!! 510 253 9154. Please do better and don't forget about mystery shoppers.. take a look of the sandwich I got today and paid 43.00 read more

The Cheese Steak Shop - Nothing chopped in. I got the Philly Joe with extra mushroom n cheese.. peppers n onions. Does it look like a 20.00 sandwic - Sandwiches Near Me - Hayward, California

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The Cheese Steak Shop is my go-to for a great cheesesteak! My favorite is the Gilroy Garlic Cheese Steak--packed with flavor and always satisfying. I've never had a bad sandwich here; everything is consistently delicious. The service is good, and they always get my order right. If you're craving a legit cheesesteak, this is the place to go! read more

So disappointed. I ordered 2 Regular Classic Phillies tonight for dinner, since I was watching the Warriors at the Sixers. Two sandwiches; $9.65 each; onions, peppers, no cheese. No fries! No drinks! Paid $2.07 tax, $3.00 tip. Total: $24.37. The sandwiches were barely 5" long. Tasted good, but quantity was sub-par. What happened to the 7"? I know, inflation, but these are overpriced. Would have more food with a Happy Meal! Buy large sandwiches, if you want to feel full. read more

the reason its going down no sales from customers coming customers not happy with their food cause the main chef is not there all customers love him and happy makes the food he makes the best sandwiches for the customers read more

Ok . You can get a large steak free with the purchase of a 30.00$ gift card. So . I eat here . I get the card. I'm gonna eat here again. So I got a free steak so to speak or 3 steaks for 30. It's a win for me no matter what. Mmmmm read more

The Cheese Steak Shop - a double point tuesday sign - Sandwiches Near Me - Hayward, California

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Was in the area and stopped in for two sandwiches. This place used to be really good but now a Safeway sandwich would be a better option. Both sandwiches were made large; one with extra meat, mushrooms and spinach. Fries were given half warm. $34 later nobody is full. Don't waste your time. read more

The Cheese Steak Shop - Pencils have been made bigger - Sandwiches Near Me - Hayward, California

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No Stars! Waited for 10 minutes for an order online then tell me have to prove it's my order NEVER EVER HAVE THEY ASKED FOR PROOF OF MY ORDER....AND I TIPPED $5.00 for $19.75 I want my damn tip back read more

I hate to make bad reviews, but when the service is this bad I have to. The old man with the boil behind his ear intentionally made my food wrong because my friend and I came in 20 minutes before closing. He scoffed at us and then proceeded to make our order incorrectly. I tried to smile and be polite but won't be coming back after that. read more

We were here on Sunday April 24 near closing time & the staff that worked.... AMAZING!!!!! Their customer is A-1 !!!! I am so glad to seee it! And the food they cooked even better!!! What an amazing team at this time! read more

Ordered a Philly King and they forgot to put sweet peppers on my sandwich. Tried to call them but it kept going to voicemail. When I showed up there was nobody in the restaurant. The guy that originally made my sandwich was relaxing in the dining area talking to the girl who rung me up. I told them I was trying to call them but it was going to voicemail and the girl replied saying when it's busy ( which they were not ) or when the phone dies it automatically goes to their voicemail which I don't believe. If the manager see this, your losing a whole lot of business because your employees don't want to answer the phone :( read more

The Cheese Steak Shop - My king hogie was filled with this burnt meat :( - Sandwiches Near Me - Hayward, California

This is a very long , overdue update. But since my husband and I don't get out much anymore we decided to order from Grubhub and it was fresh when we received it. The regular size chicken tenders and curly fries were more than enough for me as I'm trying to cut down on the portions I eat (diet plan). My husband also got a cheese steak sandwich. Quality of the food continues to be fantastic. Eventually we will be able to get back into the scene and dine in again but in the mean time The Cheese Steak Shop has an awesome partnership with Grubhub and we are more than happy with the delivery experiences. read more

Came to The Cheesesteak Shop for the first time and I was blown away! Anthony greeted me as soon as I walked in and happily answered all my questions about the menu. He was super courteous, friendly, and knowledgeable about his cheesesteaks. Antonio was on the grill and the man can cook! You could tell he was passionate about his craft. Both gentlemen checked up on me to make sure my meal was excellent. These two truly went above and beyond. Give them raises! read more

Ok. This is ridiculous. Online order. 3 cheesesteaks. One with Xtra mushrooms and sweet peppers, one with sweet and hot peppers. All were with cheese, onions, peppers +. Get back to the office and. All 3 No cheese No onions Dry meat cooked without any seasoning Virtually no peppers Two: No peppers No mushrooms One: 2 mushroom pieces ( paid for xtra) $36.84 with the $5 tip (15% for take out) I've been here before, along with most of the others in the Bay Area. NEVER have I received anything like this. ANYWHERE. The person responsible should have to explain why to someone. I don't have time to drive back down there and give them back the garbage they gave me. That amount of money will kill me. But I expect to get something of some value for my money. read more

Been going here for years, literally through f4 different owners and never have I been treated like this. Never will I be returning. I placed my order online like I always do but I happen to make a mistake. I ordered it chicken instead of stake. I noticed right away as soon as I submitted the order I didn't see a cancellation option on the app it said to call. I called several times because they didn't answer when they finally did. I was like OK I made this mistake. Can you correct it for me and they said no because steak cost extra I said I can pay the difference they said no because I did the order online and it was separate. I asked if my order could be canceled or rejected so I can place it again correctly and they said no I called back again and asked one more time. Can you cancel my order and I was told no that my order was done already at 5:12 and I said my order was done in the two minutes that I placed it. He said no it's been five minutes and 30 something seconds. And I asked again my order is ready. It's not supposed to be ready until 530 for my pick up time. I was coming from Oakland so I was just gonna pick up my food on the way home so I ordered it with enough time for me to pick it up so I will wait for it as opposed to it waiting for me and getting cold. Instead, I got a soggy nasty sandwich to top it off not the meat I wanted but I know that's my mistake. My only thing I'm a longtime customer. It was a one time mistake. You could've charged me an extra side of meat when I got there. I would've been even willing to pay the price of an order of fries. then the employee dares to ask me why was I mad that my sandwich was done 18 minutes before. I also don't understand why he told me my sandwich was done at 5:12 but didn't send me a confirmation text until 521. They could've just canceled my order and let me submit it correctly and it would've been a done deal now they lost a reoccurring customer literally go every pay. Period. To top it off The king of Philly doesn't even look like the king of Philly anymore. It's half the meat. When I went my last pay period I did notice that it was a smaller size, but I thought it was still good but can't say that today I have a cold soggy sandwich. read more

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Pro tip: If you want something fast...Just get a cheese steak from subway, lol I was in n out in two minutes For stale fries and a cheese steak that took 30 minutes to make, I feel like this place isn't worth it Maybe hire more people? Improve line efficiency?? Idk read more

The experience was so bad that I didn't even get help and needed to leave a review. Only 2 people were working and the place was not even busy to the point where he kept telling me, "2 seconds". 2 seconds turned into 10 minutes waiting for them to just take my order. Ended up just walking out cause it's been over 10 minutes and my order was still not taken. Avoid this place at all costs. Management should look into hiring more people, or come in themselves and work so they can keep up with one guest who simply walks in the door. read more

I have been regularly ordering from this location (about once a week on average) and over the last couple months the quality has steadily declined. It started with sloppily made sandwiches where half of the meat is outside the roll. And then they cut way back on the sweat peppers. And now it appears they've cut back on cleaning as my latest sandwich was full of burnt chunks of previous orders. I wouldn't complain about a one-time issue so much but this is clearly a problem that is getting worse as time goes by. I've also been to the location and many times and have seen arguments between staff. I've never seen anything that looks like management. There is another location that is a little bit further away from me that still shows some pride in their product. I will be using them from now on. Shame. read more

Not sure y this place was empty at lunch. must be a reason. haven't ate a cheese steak for years. after today, maybe years more or never again! small area with tables in front of cooking area. offerings: sides, premium cheesesteaks, vegeterian eats: zesty veggie sandwich (full 9.99) -bread looked tasted like oversized wonder bread hot dog bun -assemblage of roasted chili pepper, sweet pepper, tomatoes, grilled onion, cheese?, roasted garlic. -secret sauce definitely grease aka stale oil. leftovers: -service was ok. food forgetable -lots of parking..... read more

This is a good cheese steak shop, the service was very good and the atmosphere was very welcoming. With the employees conversing with the customers, laughing and joking around with them while making their food. The music and tv channel were a really good selection too! It definitely made the vibe welcoming. When I got the food it was really warm in my hands and when I got home 15 minutes later... the food was still pretty warm! Everything was there and it all tasted really good. I am very satisfied with this cheese steak shop and will definitely come back soon!! read more

Zero stars. I ordered online. Expected ready in 20min. Showed up at 25min and they hadn't even started the order! 3 employees all sitting around doing jack s.... on their phones. I could see my order, the only one, was up on the order screen so definitely not an issue with the online system. Never coming here again. read more

I paid for extra cheese and asked for sweet peppers.....They forgot the cheese altogether and no peppers at all. They were nice but I wish I would have taken a bite before I drove all the way home to this dry af steak and bun. Sad face. read more

Good Steak Hoagie but why do we pay premium prices and get 5 fries to go with a whole sandwich ?. Just not right if you eating a steak sandwich you gotta have a pretty good appetite. Am I rite people ? Talk to me my sister please ? read more

They used to give me more on the sandwiches, but now it looks like they weigh everything that they put on the sandwich! And I noticed that there's not allot of people inside read more

Shelter In Place Review: Ordered for pickup via Yelp, was finished on time. 2 King Phillies and the fries w/ cajun seasoning. All in, about 30 bucks. OK for what it is, luckily for me the sandwich was able to be 2 meals as there was a LOT of meat. Cheese seemed to be hidden under everything though. Vegetables were kind of half-effort-cut. Weird and uneven cuts and mine had the stem from the red pepper still on it.. Wish they gave more fries. Would probably return, "good" for what it is. read more

Fries were old and received the wrong order. It was a disappointment. Driving from Newark

When I have a craving for a Philly cheesesteak sandwich the steak shop is one of the better options in town, not great but good enough. I always do the king Philly with extra cheese and meat and sweet peppers . Fries unfortunately are not done right so I no longer order them. The staff is always changing and usually younger kids that lack customer service skills. Ambiance is better in my car so I never eat in and always order to go. read more

The Cheesesteak shop is one of our go-tos. The food is gigantic and is very tasty. There used to be one in Fremont, but now we have to drive here to get our fill. Yummy! read more

The Cheese Steak Shop - The King of Philly. - Sandwiches Near Me - Hayward, California

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Not sure why 2.5 stars. I give it a 5 star. Got the classic philly with sweet potato fries. It was delicious. Sandwich was huge. Very filling. Service was good and quick. Meal was priced just right. Highly recommended. read more

The Cheese Steak Shop - Classic Philly with sweet potato fries - Sandwiches Near Me - Hayward, California

I love this place, the food is amazing and the staff are really hardworking, Would recommend for anyone trying to enjoy a genuine and delicious cheesesteak, The pizza steak and the Hoagie are the best!! read more

The Cheese Steak Shop - Dr. Pepper - Sandwiches Near Me - Hayward, California

Great food, every time. Staff and service are A+! I eat lunch here at least once a week, if not twice! I love the service and quantity I get for the money. I highly recommend giving this place a try if you haven't. Classic Philly Cheese Steak, Classic Cheesesteak, read more

Almost chipped a tooth twice eating here. But I was told by the cashier that some people like their steaks like that, so if you like finding hard miscellaneous objects in your cheesesteak, then this place is for you. read more

The food was overall good, just the lack of candor with the people working here make it so you don't wNt to return to this location. My checking explains how they would honor a %10 off coupon from yelp. Well now your gonna get yelped. If you do use this location use an Uber eat or door dash so you won't have to interact with the workers here. Also don't use any coupons or try to use they loyalty program. They have excuse after excuse as to why you can't use any of that at this location. That is all. Stay safe people. read more

This review is based solely on the customer service provided by Jennifer and the lack of cleanliness. I placed an online order and did not get a text and I didn't see the email confirmation. I did see the screen after my order was placed with the pick up time but was unable to retrieve the screen when we got there. I sent hubby in to pick up food at the designated time where he was immediately met with a very rude cashier named Jennifer that demanded he have the order number. He gave her the name, what the order contained and eventually I came in and even showed her the charge on my card and she simply said no number, no food. She even elaborated and said she saw my order but wouldn't do anything to assist without the order number. I asked her to please refund my money and she also refused. Not once once did she offer any help in trying to resend the number or help me find it. I eventually found the email under "heartland" which would have saved everyone some frustration had she tried to help and tell me that. I had to wait to wait 20 minutes longer than the stated pick up time which is not their fault they were busy but meanwhile she is mumbling she has the right to refuse service and she doesn't have to deal with people like me. She then left the 2 cooks who were slammed with orders while she called someone saying I was being aggressive with her?? While I continued to wait I looked around and saw how absolutely filthy the place was and that a can of RAID was in plain sight. Uggh gross! Instead of being confrontational with customers she should have been cleaning and helping her hardworking coworkers. After I already got home I got not 1 but 2 texts saying my food is ready for pick up with the order number. Seriously?! I know I can't be the only person to come in there without an order number and she could have handled it much differently. read more

The Cheese Steak Shop - RAID in plain sight! - Sandwiches Near Me - Hayward, California