We visited for an early Mother's Day meal. We made reservations and were seated quickly. Our group had 11 people so I expected it to take a little longer for food but we were probably there a total of 2 hours and with the kids it felt like the service was a bit slow and spaced out. The chicken Madeira and branzino were delicious. The kids had a flatbread pizza and it was hard to eat because the middle was soggy and everything fell off when they took a bite. We ordered a kids slider meal too which felt overpriced for the size. I would suggest more of an adult restaurant than for kids. The portions are so large on the adult meals that we did not get dessert. read more

Got sat right away in a bar 4-top. Server was on the ball w/ drinks and warm bread w/ soft butter! Veggie Cobb salad was huge & a good value. Their BBQ chicken salad is still great & that dressing is still the best!! The chicken tenders entree came w/ a ton of em. The green beans were delicious. The sweet potato fries were cooked perfectly. For an appetizer the avocado egg rolls were awesome, crispy and the green dipping sauce is amazing. We tried the mixed berry cheesecake which was pretty good & not too rich like many of the chocolate ones that take 3 sessions to eat. Prices are fairly high but the portions are big enough for a second meal. read more

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The food outstanding!! Our server was great. The restaurant was packed on a Sunday afternoon. The only drawback is the length of time it takes to get our food. It took close to 2 hours. Way too long. I do have to say , the chicken and waffles was probably the best I've ever had. read more

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Food was good, nice service, had to pay to park next to the building but it was the closest option for parking. Bread was a little soggy but had a good taste read more

The Cheesecake Factory - Fried Chicken & Biscuits and Brioche Breakfast Sandwich - Desserts Near Me - Westlake, Ohio

Gotta love The Cheesecake Factory! My family and I came here after my nieces graduation and had a great experience. One server was very nice and super attentive, helping us out with every request the large party made. She also gave us bread baskets with only pumpernickel at our request! I don't think it's possible not to feel completely overwhelmed by the number of menu items, but this is what we signed up for. There were plenty of new, interesting items and I was sad to see a few of my past favorites gone, like the factory burrito. I got the avocado egg rolls as an appetizer. They were absolutely delicious and the dipping sauce was incredible. I could eat those weekly. I also got the Thai chicken salad. It was flavorful, light, and refreshing. I love the dressing, the sauce on the chicken and the crunchy peanuts. I also got a mojito which was tasty but pretty sweet. I decided against a piece of cheesecake this time, but the recent visit has sparked a new craving.... I may have to pick up a piece this week. read more

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We were staying at hotel in the Cleveland area in Crocker Park, Westlake. We were hungry and wanted something within walking distance. Cheesecake Factory is tried and true as we occasionally go to the Easton location near us at home in Columbus. It was Friday night and the place was busy - but no wait to be seated. YAY! However, it was a minute before our server greeted us and took our drink order. Generally, she did a pretty good job of being timely and attentive. Ordering was quick and easy as we knew what we wanted. Again, it took a minute to get our food but I guess understandable given it was busy. ANother random thought - people were packed in there! It was so loud and a bit difficult to hear my hubby as we were so close to the tables next to us and there was music piped in on top of that. Food was good. Nice sized portions. Hubby got a pasta dish that he likes and I went with a Skinnylicious salad. Given the time of day, we both got water - no caffeinated sodas as we normally would have done. Plus, I think they may carry Coke products and hubby is a Mt Dew snob. I'm a diet cola with a preference for Pepsi products - but I'll take what they have if I am going to order. Check was presented and plates cleared pretty much in a reasonable amount of time. Overall, about what I'd expect - good quality, OK service and fair price. I know we'll hit a Cheesecake Factory again in the future. read more

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Came Saturday late afternoon and surprisingly wasn't busy at all!! Came for a quick bite, our server was great at first but after we got our food she wasn't as attentive. Was waiting 10-15 minutes with the bill on our table for her to take. Saw her texting behind the bar. As a former server i get it but figured it was something to note! Otherwise our food was just average, nothing to write home about but we really didn't get anything special. read more

The Cheesecake Factory - Meatball Sliders - Desserts Near Me - Westlake, Ohio

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Hello everyone! It's been some time since have yelped about anything. But this needs a little yelping. Went to Cheesecake factory with my wife for lunch. We've been there enough to know what is good and what isn't. Somewhere in the top five things never to do is ask the waiter or waitress if the selection you are thinking about is any good. The always say how good it is even if it sucks. So I ordered a southwestern egg roll dish. Always stick with your gut feeling. every time I order something I've never had (because 90% of the time they don't have AHI tuna anything), it always is disappointing. So that is what I did. I ate three pieces of it and pushed it aside. Any other waitress or waiter would have asked if you'd maybe like something else. Nope. Not hours. Sarah S. You have the personality of a turnip! Being a waitress is a people pleasing job. If you want to make any tip money, You need to maybe be a lot more hospitable. From now on, I'll stick with what I know. I'd rather got to LEO's. It may be the same redundant menu,! read more

The atmosphere is nice. The place has pretty design. The cheeseburger rolls were so good. The sauces were good too especially the big Mac sauce they had with the rolls. I got the mortadella sandwich which was great fries were crispy too. My husband got tbe meatloaf. It was really good. The gravy was a little salty. The 2 margaritas I got were almost 15 a piece and I swear there was no alcohol mixed in the drinks. That is not okay when im paying 15 a drink. For that much I shoulda been what kind of tequila I wanted. The service was on on the slower side but we weren't in a hurry. Overall it was enjoyable and I would go back again. read more

The Cheesecake Factory - Mortadella sandwich - Desserts Near Me - Westlake, Ohio

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Always a good experience when I come here! I came here tonight for my birthday Waiter was very friendly and attentive all the workers there were really nice, atmosphere is really nice, and food was excellent will be coming back read more

The Cheesecake Factory - Oreo cheesecake and Key Lime Cheesecake - Desserts Near Me - Westlake, Ohio

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If you don't like cheesecake. We can't be friends. I love this place. And the funny part. I have only eaten the menu food one time. I pretty much come here for the cheesecake. I have tried many different choices. But the one I like the most is the Oreo dream. It was to die for. read more

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The Easter tradition for my family is brunch at this Cheesecake Factory. I'll save some juicy tea from past holidays for after today's experience. Our large party was sat at two separate stretches of 2 top tables put together, so we had to take it upon ourselves to push the two sections together. Not a big deal. Our server was polite, punctual and attentive, though with 17 people, I would expect our group to have a couple servers assigned to our table. Water under the bridge. Jessica did a great job making sure we all had water, coffee and juice. Our food was all accurate, hot, and came swiftly! My Monte Cristo (something I've never had here) was fluffy, crunchy, salty and sweet! While some of their menu items aren't prepared in a traditional manner (the monte cristo being one of them), their creative license occasionally pays off. I loved the jam that came with the sandwich, and finished the rest for lunch after a long, cheesecake-induced session in the gym. The Dulce de leche cheesecake was a bit rich, but hey, what cheesecake isn't? Today (like every year in the past) our request for a reservation was denied, leaving our party of 17 to wait (thankfully not as long as last years). We have been coming to this Cheesecake Factory on Easter for likely 10+ years. I wish they would accommodate the one, consistent large party they see every single year, but corporate chains just don't have the sense to be personal with their regular customers, and that's nobody at this location's fault. They forgot my grandmother's candied pecans on her pancakes like a decade ago. She didn't say anything to us or the servers, until she decided to mention it to me as we were about to get up to leave. I insisted on asking for them as she had some leftovers to go. The server kindly obliged, naturally. This is still a running joke we get a good kick out of, and that' memory is worth more than any amount of overlooked nuts! Will likely be back next year for Easter, and we will probably wait, patiently and happily for our obnoxiously large Franken-Table. read more

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Went on a Tuesday evening around 7pm. Hardly anyone in the place. Love listening to music playing over family conversation. Good lighting. Waitress was attentive. Food came out quickly. Had a cocktail, nachos-a tad overcooked for my taste, buffalo chicken, out of the Korean cauliflower so ordered the egg roll sampler instead. Always a great choice for the ambience and food. We did take 2 slices of cheesecake home - the best!! read more

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Visited here to buy some cheesecake to go. Many excellent choices to choose from! The staff person working the register at the cheesecake counter was helpful. It was a Friday night about 8:30, and the place was very crowded. Was worried it would take a while to get a slice of cheesecake, but it did not take long at all. Will stop here again to get cheesecake to go as there are many choices. read more

The Cheesecake Factory - Cheesecakes available tonight! - Desserts Near Me - Westlake, Ohio

Had reservations for a weekend night- it was really busy with a lot of people waiting- so recommend making reservations! Even with that we still had to wait about 10 minutes. Our server was efficient but it was busy so no water refills, no clearing the table, no extra bread etc. . The food came out super fast , dinner came out as we were finishing our apps but no one ever cleared the table of the app plates the whole time. The roadside sliders were just ok they forgot the ketchup and there were not as many onions as there used to be and the patties are smaller- would not get again. The Chicken Romano was huge two large pieces of chicken and a lot of angel hair pasta with sauce- there's enough for two people. We asked for extra sauce since it doesn't come with much but tasted great . They seem to be trying to turn the tables over - it felt very rushed. Linda's chocolate cake was just ok- but the Oreo Cheesecake was better - much more flavor. Overall experience not as good as it used to be. read more

3.5 stars. I ate here while on a work trip. I do not have a Cheesecake Factory in my town so decided to give it a try. I had the verde chicken enchiladas and they were yummy! The sides were rice & black beans..the rice was just white rice with some cilantro sprinkled atop- it was meh. The black beans had a unique flavor to them. I probably went against the grain and got the carrot cake for dessert- the flavor was good but I personally did not care for the texture of the cake- too dense for my liking. Service was good and atmosphere was lively- I imagine it's always a busy spot. read more

The staff is very helpful with describing the cheesecakes. It is always helpful in choosing what to get. Linda's chocolate is always a good pick. read more

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Disappointing Experience with Excessive Wait Time... My fiancé and I recently visited and unfortunately had a very disappointing experience. What was supposed to be a casual dinner turned into a frustrating ordeal that lasted well over two hours. We were initially told there would be a 30-minute wait for a table, which we were okay with. However, that estimate turned into nearly an hour--and only after we followed up at the host stand did we finally get seated. Once we were seated, it took over an hour for our food to arrive--a chicken salad and a burger with fries. We had to ask our server multiple times about the status of our meal and by the time it arrived, the experience had already been soured. While waiting, we witnessed parties on both sides sit after us and finish their meals before us! We planned on ordering slices to go but decided not to as we had an hour drive and could not bare to sit and wait any longer. We understand restaurants can get busy, but this level of disorganization and lack of communication was unacceptable. We won't be returning to the Westlake location. read more

I normally go to Cheesecake Factory in Beachwood Ohio but I happened to be in Westlake and decided to give this location a try. It was super packed but we got sat down at our table right away which was a plus! I always order the Louisiana chicken pasta with extra sauce and was so excited to have it as it's my favorite meal and I hadn't had it in so long so I was super stoked! I received my food and was instantly upset because I asked for extra sauce and my meal was actually extra dry. I decided to eat it anyways because I was starving and then I discovered a hair in my food lol. At this point I was just over it. Needless to say I will stick to my Beachwood location moving forward. read more

The Cheesecake Factory - Louisiana Chicken Pasta - Desserts Near Me - Westlake, Ohio

The restaurant wasn't excessively busy and we decided to sit on the patio which was nice. The service was quick and our server Melissa was great ! The food overall was a 6.5/10. We didn't have cheesecake this time though. I don't like that the salad comes premixed in the dressing. The sandwich and soup was good and I'd say their Mexican tortilla soup was the best thing I had. Also tried the Brussel sprouts but wasn't really impressed. The cashew chicken was absolutely smothered in sauce but the flavor was solid. I had a gift card and next time I'd probably just get cheesecake and eat elsewhere. read more

The Cheesecake Factory - Spicy Cashew Chicken - Desserts Near Me - Westlake, Ohio

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Always great every time we go! Great food, great service, and fantastic cheesecake!! The place is always packed so it's noisy and cramped, but what do you expect with a place so great!! read more

The food was good lots to choose from their menu! Friendly customer service and good drinks! The energy was also nice with soft lighting and good music playing. read more

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The cocktails were delicious, and the cheesecake we always order for dessert was absolutely perfect. The pizza and spaghetti were also great, but the chop steak was a disappointment -- I ordered it medium rare, but it came out more like well-done, so I had to send it back. I don't think I'd order the steak again. read more

The Cheesecake Factory - Desserts Near Me - Westlake, Ohio

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Although there was quite along wait (1.5h due to holiday rush), we put our names down well beforehand which made everything so much better as we then spent time shopping at Crocker park. Food was delicious!! Highly recommend the angel hair pasta with shrimp 5/5 and fried fish tacos 4.5/5!!!! The drinks and of course the bread is to die for. Service was amazing as well!! Since their menu is so large, I loved asking the staff on their opinions!! read more

The Cheesecake Factory - Shrimp with Angel Hair pasta - Desserts Near Me - Westlake, Ohio

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Typical Cheesecake Factory building and accommodations: nice interior and exterior with comfortable seating in a high ceiling room. The food was had was very tasty, well plated and delivered in a reasonable amount of time. We shared an app of potstickers and a lunch of Korean barbecue chicken. Both were delicious and piping hot. I wish the chicken were a bit more spicy but my gf liked it as-is. We ordered cheesecake to go and enjoyed it the next day. Delicious as always, we got a piece of their house cheesecake and another slice of the vanilla bean. As is the case with this good chain, there will often be a wait. Ours was reasonable at twenty minutes. They took our number and texted us as we were walking around Crocker Park. read more

The Cheesecake Factory - Korean Fried Chicken - Desserts Near Me - Westlake, Ohio

Pricey for what you receive. We had a party of 8 today. I ordered the soup and salad. $11.50 You receive as cup of soup and a handful of mixed greens. I needed to politely ask the server three times for bread. I was put off by his rudeness of wanting me to take the last small piece of bread on the opposite end of the table of 8. I was nice about it but really wanted to speak my mind & say: really, you want me to go to the end of the table & take their last small piece, instead of just bringing out another bread basket ? (I had not had any of the bread in the first basket). Three times I kindly politely asked & got attitude and talk back each time. Shameful. Dampened my happy lunchtime with my friends. read more

The Cheesecake Factory - Soup & salad $11.50 - Desserts Near Me - Westlake, Ohio

Greed has consumed this place. Double check any take out food. The piece of cheesecake, use to be something they were known for , was a tiny sliver but not a tiny price. Nothing you can do when you get home read more

The menu selection had a lot of variety - maybe too much! The server we had was not as friendly as other servers we have had in the past. Maybe it was due to being understaffed, but as a former server myself you always try to put on your best face. He did thank us for taking care of him as we still left a very good tip. read more

The cheesecake is good The menu is extensive! The Asian chicken salad with a MOUND of rice noodles is AMAZING!!! Love their bread too! read more

I'm gonna throw this out here right now: I've reviewed so many of these locations, it's almost redundant to discuss the menu items. Execution of the food is usually pretty consistent throughout every Cheesecake Factory I've ever visited. With that said, I want to discuss something I just realized about my favorite dish: the shrimp scampi. Now, as anyone can tell you, I am a HUGE fan of their scampi sauce and the way they season their jumbo bistro style shrimp. It's only a shame they don't give their pasta the same treatment. Yeah. The pasta itself is totally bland. Either my brain was playing tricks on me before or I was willfully blind. But this dish would be SO much better if the pasta were sauced or even seasoned in similar fashion to the shrimp. Sometimes, I take a piece of the breading discarded from the shrimp, mix it with the pasta to give it a bit of flavor, and then proceed to have a party in my mouth. I have no idea why I told you guys this, but I felt someone had to know. Anyways, the service on the bar side was second-to-none. Unfortunately, I did not elect to have a piece of cheesecake this time because I was just having a light lunch. Oh, and I still hate the idea that CF doesn't allow you to sprinkle your own Parmesan. It's like there's a shortage and they have to sprinkle it sparingly for you. What if I like extra cheese on my pasta? What if I wanna build a Parmesan mountain layering my dish to perfection? Yes, that's a mountain I'm willing to die on. That's about it, folks. Not bad, but nothing much to write home about. I think it's telling that I basically only order 1 of 2 things here anymore. The menu is huge, but eventually you just develop a favorite and stick with that one thing. The scampi is it for me and I highly recommend the Reese's Peanut Butter Pie if you're a PB fanatic like me. This Cheesecake Factory gets 3 pieces of PB pie out of 5. read more

The Cheesecake Factory - Shrimp Scampi - Desserts Near Me - Westlake, Ohio

The food is good! The service is not great, but the bathroom is nasty, dark and unpleasant in terms of odor and a lack of toilet paper. The management needs to provide support is staffing is short. read more

Hardly ever a compliant when it comes to Cheesecake Factory. Menu has plenty of options! We went before the dinner rush which allowed our server to give us more attention throughout our meal which was lovely. read more

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Very disappointed in the food quality of my chicken quesadilla that I ordered which is an appetizer it's one piece of tortilla. It had less than a pound of chicken breast on it. It had actually each tortilla had two small bites of chicken standard with a little bit of cheese folded over and toasted. That cost $15.99. Really cheesecake factory you can't even give me a pound of chicken on each tortilla or altogether on one tortilla. You can't even give me a pound of chicken. There was less than a third of a cup of cheese altogether with six small pieces of chicken, not even equally a pound For $15.99. This is when they might as well lock the doors and throw away the key when they have to charge someone $15.99 for six small 1 ounce sizes of chicken. I'm very disappointed not only in the price but the quality of the food and then with the sides you don't even get more than a tablespoon of sour cream guacamole or salsa. There are other places to go, but since I was shopping in Crocker Park, I thought I would have dinner takeout from the cheesecake factory. And while this Customer Service was fine it was too late to complain to anybody because by the time I got home, the restaurant was closed. I'm disappointed. I think you should rethink that price for that appetizer because that's just way too much money. For that price I could've gone somewhere had a steak dinner with a baked potato, a vegetable, a salad and bread and butter. So if you wanna keep it 100 the prices are way overpriced. And now I'm gonna show you exactly what it looks like. A manager should contact me read more

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Service was slow considering there weren't that many customers at the time. Server kept telling us the bread was coming soon but it never arrived until after our meals were delivered which all had some sort of bread included. Food was satisfactory, nothing special. read more

I came twice to this location in Spring of 2023- first visit review : my friend and I went together but we didn't make reservations- we had to order to go and wait half an hour - Mac and cheese balls were good - I ordered the chicken and biscuits they were rich and saucy - also got a cheesecake and it was nice! Second visit: was for my mother's 60th birthday - she didn't want any birthday requests or people singing for her so we ordered fish and chips as a appetizer- nachos - my brother got a burrito my sister got a chicken dish with mashed potatoes- and my mom and I shared a rich cheesy pasta - it was so fun and we got a cheesecake to go which my father enjoyed some of it when he got off work - Cheesecake Factory I would say I go to a few times a year - big menu and recommend as it's good every time ! read more

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Amazingly large menu with the most variety I've ever seen in a restaurant!! Makes it hard to choose just one thing!!

Grabbed takeout dessert and it was quick and delicious. They do a great job and have great desserts to choose from. read more

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Well, this place is hopping!! We went here for dinner on a busy Friday night. Service was great the food was ok- I ordered the Cajan chicken and I am sad to report that it was cold upon arrival- my husband had the steak, and he reported that it was cooked to his specifications and delicious. Mys husband and I had 2 drinks each and we felt like we got good bang for our buck. We of course finished the night out with some cheesecake and it was standard. We split the carmal turtle one and it was rich and perfect. I would have loved to have given this location 5 stars but unfortunately due to the cold entree I could not. I would also like to say that due to it having no carpet/curtains it is loud in there with no sound buffers which made it hard to hear the conversation with my partner... the tables are also so uncomfortably close I feel like we could hear the conversations of our table neighbors. I will give this cheesecake location another shot on a less busy afternoon. read more

I visited the Cheesecake Factory Westlake location on Monday afternoon, 5 July 2021 in Cleveland's Crocker Park mall. I hadn't been to this chain restaurant in a very long time so I was excited to return. My friend, Gabby, treated me to lunch. This day was a federal holiday, the day after Independence Day, so I had the day off work to drive here. If you work in the area then you can visit during lunchtime or I suggest coming here on a weekend. LUNCH -- This location is huge so there are plenty of options to choose from on the menu. For meat lovers, you may start off with an appetizer - I recommend the chicken POTSTICKERS as an Asian inspired dish. If you like FISH, then I recommend the lunch size Fresh Grilled Salmon which comes with mashed potatoes and broccoli. The salmon is well cooked with good flavour. My friends enjoyed their meals. Two of them also got the same salmon dish as me, except one got a dinner size version which comes with rice. Another friend got the Spicy Chicken Chipotle Pasta (see photos below). DESSERT - I tried a fork-sized bite of the Chocolate Caramelicious Cheesecake (made with Snickers chocolate bar) and the Hersey's Chocolate Bar Cheesecake. My 2 friends ordered these cheesecakes and they loved it. I believe they took the majority home with them (to-go) because the cheesecakes are is very big for just one person to eat and very sweet. HOSPITALITY/SERVICE -- We had a very attentive waiter who brought us glasses of water once we arrived and checked on our table as we ate. PARKING - You can park in the free mall garage located about a 3 minute walk from the restaurant. Overall, if I'm in the Crocker Park mall area again, I won't mind stopping by. **** - 41/100 total reviews in 2021 - 461 total overall Yelp reviews - Reviewed on 7 July 2021 read more

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Very nice service, highly recommended for people who like good and not terrible food. Tons of different choices of foods! Very good place!