As much as i want to love this place im embarrassed for them with how much they mess up. Almost every time ive gone they mess up either size or the workers are rude. i try to stay polite however they always mess up or can't acknowledge the fact that maybe they made a mistake. additionally all the drama they cause over simply saying "oh sorry i asked for a large" isn't worth it when they drinks are made poorly after you have to take it. i've gone to other coffee bean & tea leaf that are much better than this one. not hating on the company, just the fact that this place is run so poorly. read more

Came today for a cherry blossom iced tea and a latte. They were out of cherry blossom tea but they were able to take a little extra time to brew one to order which we really appreciated. The latte was delicious as always. Barista was helpful and kind. The new photo wall is cute. It's the first time we've actually come inside in a while since we usually go through the drive through but we're glad we stopped inside. Thanks for the great coffee, tea, and service :) read more

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Pretty drab service for folks who want to get out of their cars and actually go into the store. A cup of black drip coffee took unnecessarily long. No napkins available until asked for (and then given way too many). If this is what drive thru Coffee Beans are I never want to go back. read more

I couldn't wait for my coffee. I just drove on through because it took literally 15 minutes with two people ahead of me for a cup of black coffee. read more

Super friendly employee working the drive thru on Monday, 9/15, around 2ish. Nothing like getting a midday coffee to keep your energy up and have someone so pleasant, that it makes you remember the good in the world. A smile and friendly words go along way. :) read more

Really love this location. They always do a great job and get the order right and help with the app and just general good service. Juliet Jans especially is really helpful, friendly and just a great representative of the Coffee Bean brand. read more

Coffee Bean coffee is always good, but their service at this location is always bad. It's new people every time and they barely talk to the consumers. They often mess up on orders. I'm assuming the drive thru line because of the employees. read more

I love this Coffee Bean location because of the friendly atmosphere and the fast service. Shoutout to Daniel L. for always being on top of it. I would be received by his friendliness every time I walked in. I have not seen him during his usual work hours but overall I am glad I was able to experience such an amazing worker. Thank you Daniel! read more

Went there this morning and the ambiance was really chill and welcoming. The place was clean and wasn't packed so 10/10 experience. The workers were really friendly and had good vibes. They messed up my order the first time, but it was a quick fix and they apologized so it wasn't a big issue (They just forgot the milk). Super excited to come back and try their other drinks! read more

Walked in and it was empty. They kept helping car after car and made me wait to even take an order. Luckily, the barista told the people working to take my order. I'm just shocked how the drive through comes before walk in customers. read more

The drive thru took 45 minutes for 4 cars in it. I don't even like coffee. The only reason I came here is because I thought it was Taco Bell because of the purple logo and purple signs everywhere and the sign above the place says Taco Bell. I got a pastry and was still expensive and not good. Thanks for making me late to work read more

Tropical Iced Tea was super watered down today, which happens about half the time. I understand that tropical iced tea looks lighter than regular black iced tea but half the time your tropical tea is actually how it should be but the other half the time it's like barely tea flavored water. Then it's a complete waste of our money. What is the deal with that? read more

I have long enjoyed coffee bean. Before Covid you could enjoy a delicious cup of coffee in a speciality mug. I enjoy their Matcha, too. Finally, I am so happy that they now include Vietnamese coffee. It is delicious. read more

The Coffee Bean & Tea Leaf - Delicious latte - Coffee & Tea Near Me - Placentia, California

This coffee bean LACKS in customer service and is sooo slow. Avoid ordering thru the app. I have never once received my order on time upon it changing to "complete". Sometimes I have had to wait a long time to ask about my mobile order because nobody ever acknowledges you. My brewed coffee was not done last time I went there until I asked for it after 10 mins of waiting. I've been here many times bc I live nearby and trust me, it needs improvement read more

This location in particular is in a nice spot with easy parking... and the best thing about it is, DRIVE TRU! The other CB around me do not have drive-thru so this location is easily my favorite. The decor inside is really nicely decorated and is a great spot to study, work or just have some "Me Time" to read a good book. Big plus is that the workers here are really nice from my experience. I love Coffee Bean's ice blended drinks... hands down over SB fraps. My all time favorite ice blended drink is the seasonal pumpkin. (Yes, I'm basic and love pumpkin.. what can I say? lol) Tip: ask to blend in a scoop of cinnamon in it, thank me later. When pumpkin is not in season (boo), I go to the trusty Ice Blended Mocha... also with a scoop of cinnamon (no need to thank me again). On this particular visit (02/10/22), however, looking at the menu I noticed something new that I hadn't tried before... Pure Vanilla Affogato Ice Blended! When I received the drink, it was waterier than I expected an ice blended to be so I worried I wouldn't enjoy it. Lucky, I was wrong and after mixing the drink and letting the coffee blend with the vanilla.... YUM! It tasted like a creamy ice cream drink. Still waterier than the normal ice blended but I'm not complaining because it was delish! Tip: Costco always has a great deal on the giftcards so I usually stock up and add it to my mobile app in preparation for my next ice blended craving. read more

The Coffee Bean & Tea Leaf - Pure Vanilla Affogato Ice Blended - Coffee & Tea Near Me - Placentia, California

I absolutely adore this location. Coffee Bean as a company has always had my respect but this location, specifically the employees take the cake. I've been here 3 days in a row studying for school, and all three days I have been met with the most wonderful, kind, caring workers. Today I was helped by Landon, such a sweetheart, who really made me feel like I was important. He was upbeat, matched my energy, and fun. This is my favorite place to study, not just because of the ambience, but because of the workers. 10/10, would recommend, great work guys!! read more

This coffee bean is genuinely the slowest drive thru I've ever been to. I think they may be roasting the beans for each coffee they make I don't understand why they move so slow. I once sat at the window for 15 minutes, THE WINDOW. Between paying and receiving my order it took 15 minutes. I'm currently writing this review because I just sat in the drive thru for 20 minutes before even getting to the window to pay, just for the girl to ramble off the wrong order. Then when I corrected her she said "oh it looks like no one put your order in" huh? How is that even possible in a single lane drive thru, I don't get it. That's not even to mention the fact that I don't even drink their coffee cause it taste like ass, I just come for the bagel but it truly isn't worth it to me anymore, I could make my own bagels from scratch and I'd get it faster than I do in this drive thru. read more

My favorite coffee place! I always order the large hot chocolate latte with whipped cream and cinnamon and every single time it tastes amazing. The employees are so nice and thoughtful, and they're never rude even when they are absolutely drowning in orders. I usually go through the drive thru but a couple times I sat inside and admired the old bookshelf while I enjoyed my drink and it was a very calming experience. I plan to walk up there and study more often, it's so quaint and they have little charging ports for your phone and laptop at the tables. 10/10 place to study, hang out, or just grab a quick drink! read more

The girl that took my order seemed nice but the way this cup looks is just nasty. No one wants to hold a nasty sticky cup. They could have at least changed the purple sleeve.... very sad. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Placentia, California

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Bad service!!! Was picking up TGTG on 5/3/2024 around 17:15, 20 minutes past, and no one was working on my order until I asked again. It's not bad service. It's no service at all. read more

Never use the drive-thru. If there are just 3 cars in front of you, it'll still take 20 minutes.

My favorite coffee spot for a half-sweet vanilla latte. Simple, yet delicious. You can get a latte anywhere but this is the best IMHO.

Rachel was awesome in helping me with my mobile app and getting the reward to post correctly! It was quick, smooth and easy! The coffee was amazing! Thanks for the awesome customer service! It's appreciated and respected! read more

The Coffee Bean & Tea Leaf - Iced CoffeesVanilla Iced Coffee - Coffee & Tea Near Me - Placentia, California

Just ordered from here did a mobile order I got 2 ice blends one gingerbread with oat milk half decaf and the other a large hazelnut ice blend pick up time 11:53 I get there maybe a minute late than my pick up time and there's a car in front of me ,I was sitting behind them for a while I see the car in front also ordered ice blends and both drinks had dome lids and they didn't have whipped cream,I pull up,the girl at the window asked for my name I was handed to drinks with flat lids and no whipped cream, I asked the girl at the window if there was a reason on why my drinks didn't have whipped cream and then tells me it's because "it's a base order" like I knew what that meant , I then leave and check my order on my app I didn't request my drinks without whipp, and ice blends always have whipp unless they in out or request not to so my drinks were given to me watery and without whip cream read more

I absolutely LOVE this coffee bean! Everyone who works here is super friendly and genuinely happy to be there! They make me feel so welcomed as soon as I walk through the door!! The store has a huge sitting area and is well maintained and clean! I will always come back to this coffee bean for future purchases!!! read more

The Coffee Bean & Tea Leaf - The pumpkin drink!! - Coffee & Tea Near Me - Placentia, California

I don't know why my order took so close to 10 to 12 minutes, it was one cup of Vietnamese iced coffee, nothing added just that, we started off as the only cars in the Drive-Thru and then the drive-thru went on for almost 6 cars just waiting for our order. If you're trying to grab a quick cup of coffee before work don't stop by here, any other one solid 3 minute wait. read more

As a customer and lover of a good cup of coffee the coffee bean is a very good place to brake a regular day routine .. it is an easy going place read more

Great staff but there is ALWAYS a long wait every time I go. Both drive thru and in person. Looks like they are always short staffed. Hire more people Coffeebean!!!!!! read more

Love the convenience of the drive-thru, but they do not answer their phone whenever I need to call to check whether they have the cookie butter powder that I keep at home since I brew my own cold brew! read more

I'm not sure what is wrong w this location. But the drive thru is soooo slow. I've waited over 10 min for a simple cold brew. It's honestly a joke now. I'd rather go elsewhere. But I only have so much time on my break. Please do something!!!! read more

The food and coffee is great here, but the workers are always so rude! I keep trying because I love coffee bean, but it never fails!

First, coffee is delicious and baristas are sweet. That being said, if you're wanting to get your coffee quickly, maybe don't come here? (At least if there is more than two cars in the drive thru). It is what it is I guess. BUTTTTT the slightly more annoying thing is that the sign on the window reads that the lobby opens at 7am. Nope. Doors were both locked. Myself and others following myself tried. Maybe don't advertise that you open the lobby at 7am? read more

I really enjoy this location!!! The decor is beautiful & when it's not crowded (not often), it's Perfect to get work done or to study. The workers are not the most pleasant if you're not a regular but they never messed up my drink so I ain't mad.... thank you for that! read more

The Coffee Bean & Tea Leaf - Iced Chai Latte - Coffee & Tea Near Me - Placentia, California

Sat in a 25-minute line for them to tell me that they couldn't accept my cash as a payment. Some of us still use cash as payment! Have cash to do business. Worst service ever. Waste of 25 min. Support your local businesses. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Placentia, California

I ordered a coffee and a bagel and was not offered a receipt but I didn't think anything of it. I waited about 5 minutes after I received my coffee at the drive thru window for my bagel, and when I got to work and looked at my bagel, it was burnt. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - Placentia, California

Absolutely horrible service And location. The "baristas" are so incredibly rude and trite .. they are impatient and demeaning. Literally every single time I've come here the order is wrong or messed up with hardly an apology. It's so frustrating coming here. I love their coffee but I likely will just stop going which is really crappy for me. They need a new protocol and workers. This place is FAILING read more

Easily one of the best locations of CBTL. Really friendly workers and plenty of space to work with lots of outlets. Gotta love their iced coffees, fruit teas and hot lattes! read more

If I could give a lower star I would. The employee that made my drink was awesome. But the guy who took my order charged me for water. He justified it by saying he is charging for the "cup". It is a hot day out, I'm a paying customer. Shame on charging me for water. This is just sad. No basic humanity. Never have I ever been charged for water. Anywhere. It's not bottled water. It wasn't just me asking for water. I bought my regular drink. read more

The coffee is good, but the service isn't. They ignore the phone and don't start your order until you come in. Resulting in not being able to go in and out. read more

Favorite location I live in Downey and in Downey there's two locations, they can NEVER get my order correct. My order is: large iced hazelnut latte with dom scoop. One location tells me they've never heard of dom scoop/ second time they tell me they were charge me. The other location gives me a dom lid... however this location the entire team is always full of energy and always so sweet I enjoy this location so much. My order is always right ! I come to this location for the consistency as well as service. I work near by so the convince is good! I will even come on my days off because that's how amazing this team is. Thank you placentia ! read more