A little confusion with the order but the manager (Ben) sorted it out and we were delivered great service. Coffee beverage prices are going up so it was nice to get a 2 drinks any size for $10 in the app. I got a dark chocolate blended affogato and Elliott ordered a 32 oz iced protein vanilla latte. We saved $5.40 and beat a hot day out with refreshing beverages. Not that easy to get to and parking is limited. read more

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Really gross inside. Old and dingy. Service is fine, but not a place you want to be at. Also, parking is terrible. read more

The Coffee Bean & Tea Leaf - Tables - Coffee & Tea Near Me - West Hills, California

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Good morning. Around 9:45 a.m. today, I ordered a vanilla iced coffee. When I received it, the color looked noticeably lighter than usual, and the coffee tasted watered down. I could barely taste either the coffee or the vanilla flavor. I politely mentioned this to the barista, who explained how the drink was made. I may not have explained myself clearly at first, but my concern wasn't the preparation method--it was that the drink tasted much weaker than it normally does. I mentioned that I order this same drink regularly, simply to explain that something seemed off. I asked if it could be remade, and while a second drink was made, the interaction felt unnecessarily uncomfortable. The barista appeared irritated by the request and handed the replacement to me with a noticeably passive-aggressive tone. When I thanked the team and wished them a great day before leaving, everyone responded except the barista involved. I'm a regular at this location and come in often, which made the interaction feel especially disappointing. To be clear, I don't think asking for a remake means an employee did a bad job, nor do I think it should be taken personally. Sometimes drinks aren't quite right, and customers should feel comfortable speaking up--especially when they're polite about it. I even let the barista know that the second drink was much better. Having worked as a barista myself years ago, I understand that remake requests can be frustrating. However, customer service means recognizing that people won't always be satisfied with every drink, and that's okay. Just as customers should be respectful when raising concerns, employees should be respectful when addressing them. At nearly $6 for a coffee, I think most people would agree it's reasonable to want to enjoy what they're paying for. read more

What a friendly and happy Coffee Bean and Tea Leaf in West Hills! I just popped in with my hubby for an iced tea and slice of coffee cake. You couldn't ask for sweeter baristas. They make the expression "service with a smile" come to life. I highly recommend the mango iced tea with half the sweetener. Half is plenty. It's cold, fruity, and perfect for a breezy day outside. read more

The Coffee Bean & Tea Leaf - Cold BrewMango Cold Brew Tea - Coffee & Tea Near Me - West Hills, California

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I generally like CBTL as they do one thing that a lot of the other coffee shops don't and that is they use a whisk to mix their powders with their espresso/coffee. I wished every coffee shop did this so I don't have to pop off the lid and ask for a stir stick. Most places that add syrup or flavorings don't do this an all of the essence is at the bottom and only when you are almost done is when you get to the good stuff. Anyways, this specific location is my go to b/c it's close to home and they are open super early. I order my drinks via the app 99% of the time and the drink is ready by the time I get there. For the most part, the drinks are pretty consistent every time whether I'm going to this location or another one. The staff here have always been nice and greet me by name. Well, the morning crew do at least as that's when I am there. This location is the biggest inside and there isn't any outdoor seating, but I've never had an issue with this place. Hopefully, they don't close this one down like the one at the Village just a couple of miles away. read more

Small location, with friendly staff. I don't drink coffee, but I stopped in because I had allot of time to spare and wanted to use my computer and get something to drink. I ordered a flavored tea, which did taste good, but I couldn't place why I had a strange after taste in my mouth until halfway through drinking it, there was an aftertaste of coffee! I don't know why this occurred. There is a sign that states if you don't like your drink you can tell them and they can remake, but I had already left by the time I realized that this is what I was tasting. If I had realized it, I probably would have told them and I'm sure they would have fixed it for me. Sadly I probably will never order that flavor tea again because of this. While at the shop I sat at a small table and did my work on my computer. People milled in and out, and it was a cozy place. I like the feel of the shop and several times I saw people come in who were friends with the baristas and making happy conversation. One thing to note which is important though, apparently the entire plaza has no bathrooms, so if you need to use the restroom, there are none available is what I was told. read more

Coffee bean ice blenders are my favorite ice blended coffees. I recently tried the peppermint mocha and it was also delish.

Wonderfully sweet ladies working the store. Ordered a large blended matcha with almond milk and they accidentally made the wrong drink. The girl who made it was incredibly sweet and offered to remake it and did so very quickly. Very welcoming and the drink is so yummy. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - West Hills, California

I spoke to Diana earlier and she was so professional and easy to talk to over the phone, even her tone on the phone said that she was more than happy to remake my order. This is really customer service is all about, I just wanna say thank you once again to Diana and the rest of the coffee being tea leaf team so if you're ever in the area, feel free to say hello to Diana and the rest of the team! Ben was great too! read more

Don't try to get your sweetheart coffee here on Valentine's day! Im a big fan of Coffee Bean over any other major coffee companies so much that I will go out of my way to get it. Well this time I went to this location and boy was that a mistake. #1 the parking lot is a joke. No where to park, tight spots, people trying to park everywhere. #2 don't come here on a Saturday that happens to be Valentine's Day. Coffee was preordered 10 minutes before arrival and waited 40 minutes to get coffee, no exaggeration. People who ordered in store got theirs faster than the people who preordered. Management thinks 3 workers is enough for a Saturday thats also a holiday. They also don't put any stickers/label the drinks. Wont be coming back! read more

My kid needed an extra cup of ice along with the 3 beverages we just bought and wanted to charge us 50 cents --REALLY? Get over yourself. Other COFFEE BEAN NEVER CHARGES FOR A DANG cup of ice. Let's not get greedy here cuz u know business that are closing up easily. Keep your customers happy. read more

Solid little coffee shop. Parking isn't great but they have some good choices. Staff is solid besides one of the passive aggressive dude with glasses but as long as my coffee comes out correct who cares. Switch it up from Starbucks and give them a try. read more

I go to this location once a week on weekends. Everyone who works there is fast and friendly and generous as well. Fan for life for this location. Lastly, while I don't know if I want this secret to get out, they are the most generous vendor at this location for TooGoodtoGo. I regularly order 2 bags a week at $5 a bag plus tax. While I don't eat the burritos, on average the 2 bags get me through at least 5 days of breakfasts and lunches or dinners. read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - West Hills, California

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Great place! Though the weather is cold i Ordered a cookies & cream blended drink but changed the vanilla to cookie butter. It wasn't as sweet as I'd like for it to be. Next thing will go with something else. I did like how many cookies pieces were in the drink. Lots. Also picked up a warm cinnamon roll. Yummy. Nice staff and very cozy place! read more

The Coffee Bean & Tea Leaf - Cookies & cream - Coffee & Tea Near Me - West Hills, California

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Always exceptional service at our local coffee Bean. Fast and friendly service and delightful coffee to get my day started!

I hate this Coffee Bean. As of today, after giving them one too many chances, I would rather go out of my way to Topanga Village or Topanga/Ventura to get a decent latte. Drinks are incredibly inconsistent, never great. If there was a taste/quality scale for this store, the best rating wouldn't start at amazing, it would start at "meh/drinkable" and end at "garbage." 2 stars because the employees aren't so bad, other than their lack of capability to follow the recipe. read more

Do not patronize this company. In their recent app upgrade, Coffee Bean and Tea Leaf deleted over a decade's worth of purchase history, and stole the money stored on the app. Customer service refused to acknowledge any of this treachery. Delete the app and spend your money elsewhere. This location is okay, but has no bathrooms. read more

This coffee bean is so inconsistent. Sometimes the baristas are awesome, other times they could not care less. Same with the cashiers. In general, I like the area (except for the sketchoids on the sidewalk in the AM) and that it's not in some huge mall is also a bonus. That being said... It seriously irritates me when a barista screws up by adding too much water to an americano when it's specifically ordered with less water for room, then dumps 1/3 - along with the shots you paid for - out to make up for it AKA my experience today. I ordered a regular with an add shot in a large cup for room, and the cashier makes it a large "because it's the same price". I said that's fine, as long as they know it's just a regular sized amount of water. The barista mindlessly makes the order, THEN pays attention to the details to see it's not a large but rather in a large cup, then compensates by - you guessed it - dumping 1/3 of the Americano out. Come on people. It's not that hard. While honest mistakes do happen, if you have to dump some out, add back a shot to give the customer what they paid for. read more

I have been going to this coffee bean for years and have never met a manager there as amazing as Diana! She is warm, hospitable, and wants to make sure that you're leaving with your most perfect drink. read more

I've had many, many excellent interactions with the staff here. The former manage knew *every* regular by name and their coffee order. I don't go often, but she had me dialed in! Except for a few folks who seemed burned out entirely, I've had nothing but over the top excellent customer service at this location. Docked one star because their pastries taste like they come from Sysco, but you should be getting croissants from Pascal's anyway! read more

Diana and Sergio were incredible as always. Such a pleasure walking in and always being greeted.

I really had a bad experience in the drive thru. It was a really dry Welcome to Coffee Bean and that was it. I asked for what I wanted and when I was finished she said, "oh yeah, didn't you want a pastry or something". I mean I have bad days and hard mornings as a chef... it Was really rude, like REALLY rude. I live across the street... I will go out of my area for another coffee bean. Thanks but no thanks read more

I have always came here and never had a problem. But the other day when I made a Mobil order it was 2 drinks & 2 pastries . It was saying pick up time about 10 min we arrived to get our stuff the only thing that was ready was our drinks . The cashier was the one in charge of the pastries he still took almost 20 min to get them ready . But every costumer that was walking in to order he was given them there pastries right away . Not sure why he was making us wait. And the place wasn't full only about 4 costumers . read more

I don't understand why people have to be this rude when taking coffee orders. It Just ruins the whole experience. At the same time the barista (Zakir) is super friendly. Can he not also take orders too? read more

They have a midnight mocha cold brew that is like an iced mocha - very tasty and the service was excellent.

This is the best coffee bean! The baristas are knowledgeable about the exact ingredients in each drink and are so kind. I love coming to this location. read more

I thought this was a cute little coffee spot so I decided to give it a shot. I ordered the Peppermint Mocha cold brew and subbed the dairy for oat milk. I loved the variety of non-dairy options. No sugar needed! It was good & ill definitely return to try the cookie butter Iced latte. Customer service was good, nothing above and beyond but nothing dissatisfying either. Nice alternative to Starbucks. Would be even better if there were more outlets and sitting areas for people to do work on their computers. read more

The Coffee Bean & Tea Leaf - Peppermint Mocha Cold Brew with Oatmilk - Coffee & Tea Near Me - West Hills, California

I really love to go to this coffee shop. Everyone are super friendly and have a great customer service. I always get the chai tea latte with oat milk which is my favorite. Diana the manager is the nicest person ever. Highly recommend this specific location. read more

The Coffee Bean & Tea Leaf - Chai tea latte - Coffee & Tea Near Me - West Hills, California

Customer service is terrible....need more training on how to be nice to customers and ALWAYS TRY TO MAKE THE CUSTOMERS FEEL THIS IS A GREAT PLACE TO DO BUSINESS WITH. I went there today to buy my normal 4 or 5 boxes of various teas. I spend $40-$50 every week for tea. Well SYLYIA, who by the way doesn't understand customer service, was rude and could have handled a simple easy request but had to take a hard line for .60 cents. I'm entitled to 4 drinks (one for each box I buy) and all I wanted was one simple ice tea instead of my 4 drinks but I wanted one pump of mango syrup...rather than say "that's ok I'll take care of it" instead she had to be rude and now you lose a $50 a week customer. I own businesses with hundreds of employees, if I can't empower my employees to make simple decisions without making our clients upset then I shouldn't be in business. MANAGERS WHO WORK THERE SHOULD TRAIN MORE ON CUSTOMER SERVICE. read more

The Coffee Bean & Tea Leaf - the inside of a car - Coffee & Tea Near Me - West Hills, California

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Coffee Bean in Platt Avenue, West Hills You should train your employees to be nice and not arrogant cause no customer will be happy with your service if you keep eye-rolling your customer(shout out to this young lady at the counter this Thursday, June 13, 2024, at 1 pm). It was my first time being treated like this, I never experienced this kind of treatment in that place before since I usually go there after work. We were just ordering what I usually order every time I go there and it was an easy instruction but you did not want to follow, and you started to question my order like you were the one to make my Frappuccino and you started to get irritated and you made a face right in front of me. That's very rude! Hope your attitude towards others will alert your management because nobody will allow you to be treated that way like you did to me! This should be our favorite place to relax after work but now I do not want to order if you are the cashier! Never again! This lady with curly hair at the counter does not know how to respect her customers, she doesn't care whether you are nice or you're smiling at her. Shame on you! read more

Coffee bean is the freaking best. They have 2 vegan baked goods, vegan brownie and the vegan banana nut loaf. Both are soooo good. They have an impossible breakfast sandwich but it's not vegan. The staff here is really nice. Especially Sophia! She makes a mean drink and always makes my day. I adore their chai lattes. Also, during fall their pumpkin is vegan, unlike Starbucks. Parking kinda sucks as it's a small lot shared with several business. But obviously not their fault just a heads up! I hope they'll consider adding more vegan options in the future! read more

The Coffee Bean & Tea Leaf - Chai latte and Vegan Brownie - Coffee & Tea Near Me - West Hills, California

No soy milk, no outlets, no bathroom, no room to breathe or move, decor from the 1970's, what's not to love?

I loooove CB! I would love to have the stuff via IV! Despite those that love and swear by the enemy, *tarbuck, I will always be loyal to CB! I'm a fan of CB, just not this location. I sat in my car for 10'minutes waiting for a parking spot. I kept circling around after repeatedly getting honked at for not moving. A mission to find parking I almost got so impatient I almost went across the street to, well you know where. Luckily I held in longer and parked! My chai tea latte was awesome, since I always ask for extra sugar! read more

The Coffee Bean & Tea Leaf - Chai tea latte - Coffee & Tea Near Me - West Hills, California

I came in this morning around 8 8:30 am and the gentleman at the cashier had excellent customer service !! But there were two women in the back making coffee and they were extremely rude with terrible customer service And when my spinach wrap was ready she didn't tell me she just left it by a machine in the back 30 minutes later I asked the nice gentleman for my wrap and he politely apologized a few times. It was pretty cold by then. I was very surprised Considering the location its a Great area they probably shouldn't be there I will not be returning back to this location .... I always have the best customer service and the best coffee at Coffee Bean this is the first time I have been disappointed in my Loyal years drinking coffee bean every morning or every other morning.. I was with my six month old son so that's just too bad. read more

I've always preferred Coffee Bean over Starbucks. But this place exceeded my expectations. Their always so friendly and attentive!! Quick service is a Plus! Obsessed with the Black Forest Blended Drink!! read more

The Coffee Bean & Tea Leaf - Coffee & Tea Near Me - West Hills, California

By far the best Coffee Bean! There is another location within a five-minute walk from my house but I choose to come here because of the staff and management. Diana always makes it feel like a family environment. read more

Yummy yummy yummy I love coming to coffee bean. I always order there dark forest ice blended Frappuccino which includes cherries and espresso beans sometimes I will switch it up and do a white forest Ice blended vanilla flavored Frappuccino. Staff here is very nice and friendly and they will also give you great recommendations on pairing of chocolate powder's as well as their coffee. STAAR also sells coffee pot as well as coffee makers. Lots of pastries and snacks on display as well. I ended up going home with two tins of hazelnut powder and one tin of vanilla powder. read more

I love coffee bean! This location is great. Not a lot of seats though but it wasn't crowded so I didn't mind. I ordered the Mexican chocolate ice blended. Very quick service. They're repairing their door today so expect a little construction. Parking lot is kind of cramped so I can see this being a problem if it's rush hour. read more

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Finding parking at this location is somewhat of a struggle - the parking lot is small and crowded. Parking spaces are tight. Finding a table inside Coffee Bean and Tea Leaf was also an adventure. The store is really cozy and tables are difficult to come by. On the plus side, my tea was delicious. read more

These guys are great however the management can be hostile and create an unfriendly environment -- pretty sure she had no issue lying. Thanks . I sent a complaint into CB corporate -- hope it works out. read more