Horrible service. I walked in trying to return a faucet I bought earlier. They told me the faucet was ALREADY returned. Obviously ITS NOT RETURNED IF I HAVE IT IN MY HANDS? I HAVE the receipt of purchase of my faucet as well. NOT ONLY did they ACCUSE ME OF STEALING, they made me PAY TWICE for the item. So now I have an un-returnable faucet (which is fine) but I was HELD in the store and forced to PAY TWICE for the item. Genuinely ??? They do not want to listen to any logic or even lookup my receipts. BEWARE of HOME DEPOT SCAMMERS. Avoid this store and go to the nearest location. read more

LOCTITE, Foam Product ( Orange can) absolute the worst product, The tip is fragile, sensitive to install, I found 5 cans at tye Germantown with NO Tips, when sprayed all the Foam came running out the bottom of the can.....Never buy this product again read more

The Home Depot - Foam spilled out the bottom of can. Absolute mess.. - Hardware Stores Near Me - Germantown, Maryland

Mr. Mac in Electrical Department at the Germantown, Maryland location provided excellent service in helping me find a product which I had taken 15 minutes searching. I went to Mr. Mac, he came right over and identified the product. Mac was so pleasant and helped me to leave that particular department feeling accomplished to go home to hookup my fireplace. The value of the product was what I expected. Mac is an asset to this store for our community. I will be returning to purchase all of my household products, thanks to Mac! read more

The Home Depot - The receipt - Hardware Stores Near Me - Germantown, Maryland

This is a mixed review. I bought a small propane grill for my dad in January. It was a Megamaster 2 burner grill, basic model. We opted for assembling ourselves and it was very difficult to put together. I have been assembling various grills over the years but never experinced something so difficult. When it came time to start it it wouldn't light. We tried various things and nothing. Tried to get product help no joy, AI or just generic internet questions and answers. Finally got it to light off with a match and then on its own but something was wrong. It just didn't develop heat. After a month I decided to buy another one and return the one we had bought. I asked for it to be assembled. No problems. Get a notification on Monday it was ready. Go in Monday and it was not assembled. The assembler only comes in on Thursdays. Wish they had told me. They said they had the wrong phone number but it was right on my account. Anyways I didn't want to go through the pain of putting it together so I said fine, I will get it Thursday or Friday. I call Wednesday, very hard to get anyone in the store, kept kicking me to AI and then to a person in a call center. After several attempts the call center got me to the store. The woman there explained that it would be assembled by close of business Thursday. I got a message today (Friday) that the grill was ready. I drove up only to find out it wasn't assembled. The guy took the week off and wouldn't be back until next Wednesday. I was fuming by this point. I kept apologizing to the people at customer service because it wasn't there fault but I was mad. I finally said screw it give me my money back. I then went to Lowe's and picked up a Charbroil 4 burner grill already assembled for $130 more then I paid for the Megamaster. But I knew Charbroil was a good quality grill since I have owned two over 18 years. It lit right up and was at 500F in under 10 minutes. Right choice. I took the first Megamaster back to Home Depot and the promptly refunded my purchase. I want to say the miscommunication was bad. The product was low quality and I would recommend spending the extra funds on a Charbroil or other quality grill. You get what you pay for. Finally I have to credit the Germantown Home Depot Employees I dealt with. Everyone of them was courteous, kind and professional. They tried the best they could but the system failed them. At least Home Depot can be proud they represent them. They do have to figure out a better way of communication when a service was involved. Had I known it would take four days to get the grill put together I would not have bought one unassembled. read more

So after going to a local nursery and looking at Christmas trees, attempting to shop local for the holiday... I just could not stomach paying that much of a premium for a local vendor. I'm 100% willing to chip in a bit extra to buy local. But this nursery, about 8 minutes away from Home Depot, was almost twice the price for a tree that was 2 feet shorter. Some of the cheapest trees there were 80 dollars, and they were a bit rough off. Most of the trees we're 109 and up. So I made my way over to this Home Depot and found a tree that's about 6.5 feet for about 60 bucks. I'm sorry local nursery. Like, I said- I'd be fine with a bit of a mark up... but not a 100 percent markup for a shorter tree. I'm sorry, I just can't stomach that ;/ In any event, I ran into this place and the guy in the nursery was SO helpful. He asked me a bunch of questions about the tree I wanted. I'm always a little bit lost when shopping for trees. Do I feel confident that I know the difference between a fraser fir, balsam fir, noble fir - absolutely not. Do I know the difference between those and a white pine... yes. I know A LITTLE something lol. Just not a lot of something. So the super nice guy took down some trees for me, cut off the netting and shook them out just so I could see all the branches. He was as nice as could be. Then, the young gentleman who attached the tree to the top of my car was also as pleasant as pie. Is that even a saying? It should be if it isn't one. He was a super nice guy who I found out has worked at Home Depot for 5 years now, and he's planning on going into the Air Force soon enough. He did a solid job of attaching my tree to my car roof, and he was even hesitant to accept a tip when I offered it. I did insist that he took it. All in all, a solid wonderful experience at Home Depot in Germantown getting a tree. It was secure as could be on the way home and I love how it looks all trimmed up :) read more

No customer service at all nobody can help you manager said he was sending someone to come help me nobody never came Nobody knows nothing about what you're trying to buy. Just the worst customer service why hire people that don't know anything read more

The Germantown, Md Home Depot location is my favorite stop for Home Improvement/DIY products and service. I treat the store's personnel with respect and it in turn returns the love. My Honey-Do Project the last week or so has been the painting/sealing of a recently installed new concrete walkway. I needed a color as close to natural gray. "NYRI" (remember her name) was the HD Paint Consultant who tended to me. She exuded confidence, competence, listening skills, trustworthiness and expertise! She helped me chose the correct Behr exterior concrete paint and color. She also suggested decorative chips that my wife truly loves! NYRI has these uncanny skills to handle multiple customers ALL attentively and with loving care. "NYRI" has replaced Big John ("Reggie?) as my favorite HD Paint Expert. However, NYRI and John make for a great Paint Dept. tandem for my painting needs. I am a happy Home Depot customer! read more

Bad product and bad delivery. I Ordered Plywood and delivery to my house since I didn't have a way to get it home. Delivery person left 2 sheets of plywood in my muddy flower bed leaning up against the wall. One of the sheets of plywood had stains and glue on it and is not usable. Now I have to find a way to get plywood back to the store. read more

I was going to check out and when I was I saw another person that was checking out PAY then leave. The next thing I hear is the person that was standing next to me stole. She started screaming that a black man just ran out of the stole even though he didn't and they literally pulled him back inside and then he showed the workers the receipt were they then just looked at the guy and said, have a good day. read more

This review is for the Curbside Pickup only. With more snow coming, we needed 2 new shovels. I went online and saw they had a few dozen in stock. With COVID, I'm only doing drive through or curbside shopping. They showed they have a curbside pickup option. I paid for the 2 shovels, and selected Curbside Pickup. I got an order number and an email, saying I would be notified when my order was ready. I was surprised to see it was ready for pickup in less than an hour. I usually expect at least 2 hours on most orders like this and it said they had unusually high demand and it may take longer. I headed over to Home Depot. They have about 8-10 Curbside pickup spots, on the left side of the parking lot, by the nursery. You pick a spot and then click on the link in your email. From there, you put in the spot number and your car make/color. My order was in my car in under 5 minutes. The service person was super pleasant and put the shovels in our car. Totally contactless. I would totally use their curbside pickup again. There also wasn't any mark up on the items or a service fee for using the service. Highly Recommend. read more

The Home Depot - Curbside Pickup - Hardware Stores Near Me - Germantown, Maryland

In august , first two thousand twenty four at two forty p m Management sucks nobody's willing to help you

I've had two shopping experiences with this location; both of them were awful. Don't fall for their curbside pickup option. I arrived, waited 30+ minutes for someone to bring my order out, only to be told that no one was coming. Has to lug heavy bags of dirt and mulch myself. Second time, they cancelled part of my order, then had me standing there waiting for someone to figure out what was happening with the other part. Customer service at this location is nonexistent. I will not waste time there again. read more

A serious shoutout to an awesome dude in the tools department, who went way and beyond trying to help me find a particular tool. I was looking for a Milwaukee laser level, app showed in-stock, but wasn't on the shelf. He spent nearly half an hour looking thru stock up on high shelves..unfortunately didn't find it, but he certainly tried. Like people have "their" grocery store, this's my Home Depot; been going here for many years.. I know exactly where everything is. Always seems clean, bright, and organized (as much as a HD can be:)..unlike the cramped Shady Grove location with the nasty Costco-like parking lot. As far as customer service..all I ever need is occasional help finding something, doing a return, or picking up special orders..and their staff has always been super helpful. I'm a 57yr old pro (but don't have a HD Pro account..yet). I'm not DIY'er, and never need 'how-to' advice or info on products..any more than I'd expect people at a grocery store to teach me how to cook. I already know what I'm doing, just need a pleasant place to go buy my hardware, and this Home Depot has always come thru..! read more

I bought double sliding glass doors warranted for life, a few years ago. One has gotten a crack. Since April I have tried to have it replaced with several phone calls and 2-3 no shows. Today I called again: put on hold to escalate to Manager. 0 gotten back to. Next will be Consumer Affairs or Seven on your side. read more

The fact that nobody wanted to help my 70 year old father load bags of concrete in his truck is beyond wild. He asked people to help nobody said they could or just walked away. I called and told the lady who answered to help and you already know how that went. All you see is some lazy ass workers smoking cigs or chilling outside just watching him struggle. I had to drive myself to homedepot to help my father out in the long run. Good job homedepot you seem to hire worthless people but I'm sure everyone already knew that..... that's why they work at homedepot if you read this go to TW PERRY read more

DO NOT WASTE YOUR TIME! Which is ironic, because this Home Depot seems to delight in wasting YOUR time! Selected from several a potted palm. Also wanted to buy a small potted plant. Picked up the hefty plant and tried to make my way toward a register while struggling. A frail and thin young employee was walking by so I asked for his assistance. He seemed annoyed to have to help. I wanted to go to the nearest register, but they only accept cards and all I had was cash on me. So I had to get in line. Get to the register and there is no price tag. So I wait and wait while the cashier calls another employee who scowled at me and had a nasty attitude. Turns out the plant I wanted was supposedly $65 when all the surrounding palms were $25! Total scam. Looks like they were hoping I was a typical distracted MoCo customer who hands over their card while they are on the phone and never notices the price switch! Really sad as Home Depot has gone down yet another notch. So many competitors in this area. Avoid! read more

I visited the Home Depot this past Saturday. There was a Caucasian male who appeared to be in his early to late 30s who was working in the appliance department. After circling the store a few times and looking up and down the aisle for an item but couldn't find it. While he was talking with an older Caucasian couple, I gently said "Excuse me sir and looked at the customers as well, can you tell me where the aluminum backsplashes are located? He barked at me, " I'm working with this customer right now. When I'm done, I can help you. He gave me this evil look, then looked back at the couple and said sorry about that as if I had committed a crime for asking a question. From the way he looked at me and his tone of voice, I knew what was at play. It's sad to say, but we're living in a backward time. read more

Beware if you make an online order for delivery from this store. Your same day delivery or scheduled delivery will NEVER come to fruition if you order inventory from this store. An associate will call to inform you that the delivery will take place. The window of time 0600-2000 will come and go. At 2015 you will receive an email saying the item(s) will be delivered the next day. Same routine the next day, NO DELIVERY. Then you will call or text customer service and they will have no information. Good luck! INCOMPETENCE read more

Home Depot canceled a large delivery with no notice, citing "over capacity." They rescheduled for two days later, not the next day. Do they own a calculator? That was bad enough, but when I attempted to call customer service, I was forced to listen to some automated sales pitch about a medical alert device. There was no option to get around the pitch. Memo to Home Depot: When people have to call customer service, probably half of us are angry already, and it was the difficulty getting through that prompted this one-star review. I haven't gotten thru yet. Not good. read more

I ordered a waxless ring for my toilet to pick up curbside. When I received the package from the associate, the box was torn, and when I opened it up some parts (namely the nuts and bolts needed to secure the piece) were missing. My best guess is this was a returned product that they just patched together and decided to sell on to the first sucker they could. I emailed store manager Joseph Antwi about it. His response "Mr W, I am really sorry about your shopping experience, we are going refund the purchase and address this concern with our associates. Thank you Sounds fair enough, but two weeks later and no refund. I'm not even sure that anything was ever done other than the attitude that "we'll just forget this customer's satisfaction and move on, we've got enough customers." Well, I doubt I will ever return here now. It's not the first time I've had an issue with this store but it is the first time I was annoyed enough to give them a bad review online. Sure losing my business will not hurt them, but a soulless uncaring customer experience is becoming all too frequent from them. read more

I went to this store in person and asked to speak to someone in Management, I'd lost my credit card the day before and this was the last store I shopped at. I wanted a name and face of someone in management to make sure to please double check, an associate said they did not have the card but I wanted management to be aware. No management would see or talk with me, the clerks all wanted to know wby I wanted management and I told them. So they told me management was on break and I should try waiting 10-15 minutes.... Terrible management when not a single one of them will take the time to speak to a regular customer with a serious concern. I never did get to speak to management, so I told the clerk to inform management they should check yelp for an honest review of their performance and customer service. read more

I wanted to get the front exterior and stormwater doors replaced. I went to the Germantown, MD, store on March 03, 2024, and put in a deposit for measurement at 2:47 pm. I had concerns with Mr. Edwards, who processed my order because he needed better training or was more focused on chatting with another associate, as the process took several attempts to get my information into the system. Once we got through that hurdle, Mr. Edwards explained that someone would call to schedule a measurement, and once HD had all the information from the contractor, Mr. Edward would reach out to me. HD contacted me on March 05, 2024, to schedule the measurement (I missed the initial call, they left a VM and I reached out and scheduled time/date for measurements). The contractor came on March 20, measured everything, and briefly explained what needed to be done. He also mentioned that Home Depot should get back to me on 3/22/2024 and call HD in a few business days if I still need to hear back. On March 29, 2023, I got a missed call from 301-515-7944 @ 4:32 pm; my phone automatically silenced that call, given the volume of junk calls I have been receiving, but leaves no voicemail. I reached out to the HD Germantown, MD, store because I haven't heard anything back regarding the doors, and I was told the order was canceled due to "lack of communication." This has to be the most horrendous accusation HD can hurl at one of its customers. When I tried to find out why it was canceled, as nobody attempted to reach out to me except for one missed call, I was hung up three times. Then, I spoke with a supervisor, Mr. Jordan, on April 01. Mr. Jordon told me this was an easy fix as Home Depot could refund the money (the initial $40 for measurement charges) if I wanted, as the initial order is canceled, and if I do decide to go with Home Depot, then I need to start the process again. I am amazed at the sheer unprofessionalism of this store and how it operates. Mr. Edwards from HD called me once, never left a voicemail, and canceled my order for "lack of communication," then, when I attempted to get more information, every obnoxious associate kept hanging up. I have never been treated that way by your neighborhood Home Deport store. It was a full-on accusation, blaming the customer for Home Depot's lack of professionalism and failure. Finally, I spoke with a manager, who told me I could come and get my $40 refunded. I will look for a different contractor. read more

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I finally bought myself a Traeger pellet grill today . I was very happy to get it here . The store was nice , clean and good customer service as always at H-D . I liked that I had a couple different stops to make and everything I needed was right here in this shopping center. Time to go build this grill and get cookin ! read more

I am currently in the market for an egress window in my basement. I go to the windows department only to see a small crowd with no one attending. Every time I ask somebody they tell me it's not their department so I decide to go to the pro desk at the front of the store. I am greeted there by a gentleman that was very friendly, and asked me what I need to which he replies "what is an egress window?" I guess it's not much of a "PRO DESK" after all. read more

No employee found in plumbing. Asked 4 employees for help, they paged 3 times and no one showed. Talked manager who found someone who knew was unable to help. Horrible customer service. On to Lowe's. read more

Germantown Home Depot is not well cared for and the employees do not seem happy or willing to assist or help any customers. I asked one of the sales staff and he almost got triggered with my request to get a toilet which he would have to climb the ladder to get. He said for me to find somebody els to help him because it was too much for him... yeah, i've been to many different Home Depot stores across the US and even overseas and never quite experience the negative attitude, poorly kept store and unwillingness to help. If you are able to, go somewhere else.1 read more

I just want to say that STEVE was AMAZING! well I think his name is Steve it was on his apron lol. It was the older gentleman that was in the kitchen appliances area. My mother and I were looking for a new fridge and let me just say that Steve was extremely helpful and knowledgeable. He helped us through the entire process, told us about different brands, and gave his input on what he thinks is best based on our ideal criteria of what refrigerator we most wanted. He also pulled up other customers reviews on different types of fridges that he thinks best suits us. We had a great experience with him and hope to be helped by him again in the future! PLEASE let Steve know that we want to thank him for his wonderful services on 1/13/20. -From the young Asian woman and her mother read more

The Home Depot has everything. The probably is always finding it. So you ask a person standing in a Home Depot apron. They don't know, they send you to the other end of the store. Then the person on that end sends you to the middle. Finally you decide to figure out the closest thing to what you are looking for and you go to that aisle. You start at one end and you finally find what you are looking for. 1. They have everything. 2. The people aren't always that friendly at the store. At least the one in Germantown, well the one in the Kentlands isn't a whole lot better. Overall a couple of smiles, how can I help you and what are you looking fors would help. How about a Home Depot application that takes what you need (from the web site) and then pushes that information to your phone and takes you right to it in the store! They do have everything though at a good price. read more

What can I say, as a home owner all things needed comes and to your local Home Depot. For the most part customer service is par. Never made any huge purchases from them, it's cool that they offer 10% for military discount which covers the state tax. Hard to say if the store is clean. All looks the same to me. I try to be familiar with my store so I don't ask for assistance. I guess when I do retire,I could always walk around with a orange bib on and assist others read more

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Their check out representative was horrible. No customer service. When my product didn't have price tag she just simple said I can't ring it out. She didn't give me a suggestion to replace the product. There were a hilarious line and I did not want to go back to line after getting my product with a price tag. Other store could just simple check on the screen for matching prices or something like that. She needs to get trained for that. SMH read more

Stopping at the store quickly made me realize why I typically shop at the store in Frederick. The employees are rude, I have no idea what they're selling and always act like they're busy when you try to ask them for help. I went to the tool department to ask a guy where the taps were and he had no idea what they were. Maybe I'm crazy but I would expect the guy working in the tool department would know what they had. When I went to a register to ask for help, the rude girl at the register said "I'm busy you have to find someone". That was after searching 20 minutes for someone to help. read more

Curbside delivery is a mess. No one answers the phone and the staff working are understaffed. Only by talking to someone was any progress initiated, but with the same endless wait. After trying to get the items that we were told were ready for pickup we are considering leaving and canceling the order after waiting over an hour. There are at least 15 customers in the same situation as us and many more have left and said forget it, I don't need it. I understand the difficulty faced by stores with the covid situation, but don't put your employees in a guaranteed fail situation. Either do the process well or don't do it at all read more

I just called because I wanted to buy a Xmas tree online and it wouldn't allow me to use my gift cards. So I called to see if I could come to the store and use them and still have it sent as online. They said no and hung up on me......very rude!!!!! Might be Montgomery Co.;;;but this store needs some training in customer service! read more

Rented a Carpet Cleaner. If they had provided better customer service when I picked it up I would rate this 5 stars. I had to wait close to 10 minutes to pick it up even though one customer service person sat there in case someone with an online order showed up. The other person was busy trying to help one customer, at the same time around 6 or more employees were hanging around then they all took return carts out. Finally one of them asked if they could help so they filled out everything they were capable of so the one customer service person that was able to help me (again the other one did not have any online orders so she walked away at this point) could complete the rental transaction The machine worked great! read more

I am so frustrated no matter what day , why is it that they do not cross train their people from the customer service to the pro desk. All Home Depot in general . CROSS TRAIN THE PEOPLE AT CUSTOMER SERVICE , specially the PM crew they are the ones that take care of the commercial pro accounts at night time when the desk is close . read more

Curbside pick up was great . I placed my order it did take a few days more than stated but once it was ready I pulled in , called the number and gave my spot and 5 minutes later my order was placed in my car . I'm getting placing my next order now . Also , the staff was great! read more

I had a very horrible experience with Home Depot in Germantown. I was planning to install hardwood floors in my home. I paid everything upfront. It took a month to receive the wood and schedule an appointment. After the installers came, they noticed that the wood was damaged and they wouldn't be able to begin the project. We contacted Home Depot and they scheduled another appointment to ship the wood to our home. When they were supposed to deliver it, apparently they told us that they weren't able to as we had an outstanding balance - but we told them (with proof) that we already paid! They pushed the wood delivery again to the following week. However, the installers weren't able to come for another two weeks! When they finally came, they said that the wood is again damaged and they cannot install it. This was the last straw! We basically had to remove all the furniture in our home and it's caused a lot of stress and frustration on our part. We did not know installing our floors would take more than 4 months and a lot of headache. We will NEVER spend another penny at this Home Depot. BEWARE and do not shop here unless you want to be scammed and have your life upside down for doing any home improvement project. read more

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This is the worst customer service I have had in years. Started when no one could help me in store with the purchase so I left the store without purchasing anything . I ordered this product on-line and was supposed to be delivered according to website next day. Well next day means 3 days later... when I called the quality of phone service and customer service was the worst ever. Good luck dealing with these people. I would choose a Lowe's if available or if you have to buy from Home Depot go to another store than the Germantown Md location. read more

Worst customer service I've experienced in a long time. Put on hold for over 15 minutes twice. Both times they hung up. Won't connect you to the store manager when you ask. They put you on hold and leave you there. Save yourself a LOT of trouble and shop elsewhere. read more

I went to home depot at GERMANTOWN for buying something, I bought some woods and I asked lady work in wood section to cut the wood for me, she was very rude, her customer service was horrible, she did not help me and answered my question hardly with no attention,[she had blonde hair and white skin] she behaved very angry and she was not helpful at all, I hope she change her behavior or her job or try to be more nice and friendly. And her behavior was disgusting . very bad customer servicing read more