The good: Atmosphere is quiet and romantic, with most tables being tucked into coves in the walls. The fondue portions of the meal - the cheese appetizer and the chocolate dessert, are better than I could have hoped - both in presentation and taste. Very impressed. The cocktail / drink menu was well rounded and exciting. The whole meal felt like an experience, lasting over 2 hours... which I view as a positive. What could have been better: The service wasn't bad, but it wasn't on par with what the fine dining price tag and atmosphere would suggest. Nothing seriously off or wrong, just felt a little disappointing having the service level of a casual restaurant. The entrees - this is probably the biggest downside. Everyone knows about the fondue at the melting pot, but you also need to be prepared to cook your own steak/chicken/sea food main dish. As in, you choose your protein, and it comes out completely raw along with a tabletop stove or boiling pot to cook it in. For us, it took nearly 45 minutes to cook our combination of raw chicken, steak and asparagus, as the frying surface was neither hot or large enough, and the novelty wore off fast. I will likely come back at some point, but probably only for fondue and cocktails, as I am not itching to cook 2 pounds of raw meat on a date night again. read more

We had been there in the past, but this was by far the best visit we have had to date. The service was amazing, we never waited for anything and the staff often checked in on us to ensure we had everything we needed. The duck was amazing and my kids both wanted more of the pot stickers. Truly one of the best dining experiences we have had in quite a while! read more

We had an excellent experience celebrating a birthday at the Lyndhurst Melting Pot. It had been a few years since we visited Melting Pot but it was just as great as I remembered! Our server, Jacob, was extremely friendly and welcoming. We had the four-course experience with Wisconsin cheddar fondue, salads, various entrees, and chocolate fondue. Each course was delicious and well-presented. read more

We had a great time at the melting pot! The cheese course was a great start, however not sure why the celery was on their as it just didn't go well with the cheese. When they brought the dinner it was more then we expected and was fun to cook the meat In the broth with our tongs. The sauces were really good too. I think the highlight was definitely the dessert fondue. We got the s'mores and they brought us brownies, marshmallow, rice Krispies, strawberries, pineapples, and cookies. We definitely are our money's worth. It was expensive for sure but we had a great time. read more

The Melting Pot - S'mores Fondue - Fondue Near Me - Lyndhurst, Ohio

My first time going to melting pot was yesterday for my birthday with my husband. To start the waitress allowed us to sit and eat vegetables for one hour as she was hosting other tables. We eventually got her attention and moved to the next course. Finally the meats came i began cooking my lobster tail and noticed something dark green coming from it. I took a napkin and it had not been deveined or cleaned properly. It was a long green line of Sh** inside my lobster tail. I quickly called the waitress and asked for them to take it back. They did remove it from our bill and brought me a sparkling strawberry plate for my birthday. Overall Ok experience just was not pleased with the lobster. read more

The Melting Pot - Dinner for two - Fondue Near Me - Lyndhurst, Ohio

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I have been wanting to come here for years, and I was finally able to while celebrating my boyfriend and I's one year anniversary. We made reservations and got there about 15 minutes early and got seated right away. The inside of the restaurant was totally not what I was expecting, but it was still very nice. Since it was just the two of us, we got seated in a very secluded corner that was both quiet and romantic. It took quite a while for the server to come by and grab our drink orders, but the hostess who seated us made sure we had water while we waited and took in the menu. This is a dining experience that is unlike anything I've ever seen. They specialize in the "four course experience" and that is what we had a coupon for, so we decided on that. Basically, the premise is you choose a cheese fondue to split, you each get an individual salad and "entree", and you agree on a cooking style for the entree and the chocolate fondue of course! We went around the holidays and they had a very extensive winter drink menu. We each got two drinks and they were all tasty and unique! We split the Monterey alpine for our cheese fondue. The base was gruyere and they added wine, shallots, and almonds to the top. It was super tasty and the other ingredients really toned down the gruyere, and of course a nice assortment of bread to dip in, as well as Granny Smith apples. We went for the "mojo" cooking style that was Cajun-inspired and it was super spicy and flavorful. I ordered the classic entree and the man got the steak lovers. They present you with the raw meats/seafood on plates and you skewer them and cook them in the broth. It's incredible that the meat only has to sit in the broth for about two minutes to fully cook. This is truly the unique part of the experience. Where else do you get to cook your own food? Finally, the dessert! The flaming turtle fondue was incredible! Who doesn't love dark chocolate with caramel and nuts on top? And of course a nice assortment of fruits and light pastries to dip. Also, they brought out a nice plate with Happy Anniversary written in chocolate with additional rice krispy treats to dip and a sparkler! The service was very very slow at times, but I was enjoying the whole experience that it did not bother/phase me one bit. Our server accidentally brought us the wrong chocolate fondue out, but she corrected it immediately and was apologetic. We also used a coupon and she forgot to take it off the bill, but once we pointed it out, she made it right. Now I see why a lot of people go here for nice celebrations. It's a truly unique and interactive experience that can't be found much elsewhere. Super fun date night! read more

The Melting Pot - Fondue Near Me - Lyndhurst, Ohio

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Great experience!! Justin out server was really nice and explained everything very well. He made my friends birthday really special. This is a great place to come for any celebration or a great date place. Everything is good and fresh. read more

Came for a celebratory dinner with my girlfriend and we were both very happy with the experience. We had a corner booth in a quiet part of the restaurant, so it felt like we had a private room. We did the 4-course meal and it took 3 hours. It's a long and expensive meal but we would both go back for a special occasion or just to have the cheese or chocolate fondue, which were definitely the highlights of the meal. The main course of steak and chicken with a coq au vin base was good and there were a variety of cuts and flavorings for it, but the Alpine cheese fondue and s'mores chocolate fondue stole the show. read more

Went on a date night with my hubby and we completely enjoyed every aspect of this dining experience. We had never been before and everyone was polite and the service was great. read more

I'm gonna say a 3.5 really, the waiter was friendly and the atmosphere was nice. It's one of those restaurants where you're actually paying for the experience wich was fun, but definitely wouldn't be back. Like a once in a life time kinda thing. I would definitely rather go to a high end steak house and pay roughly the same i paid here for a dinner for two. read more

2.75 maybe.... I recently went to the Melting Pot for a company outing at the Melting Pot. I have been to fondue places before, and I can't say I'm a fan of them in general.... this experience didn't do anything to help that cause. We started out with three cheese fondues- spinach and artichoke, wisconsin trio, and cheddar. The spinach and artichoke was alrigth, but the wisconsin was beer based, and it REALLY tasted like beer. The cheddar was really sharp, and seemed like it had alchol in it too. For our main course we got all the meats (pork, shrimp, chicken, beef, ravioli, pot stickers). Of all of them, the pork loin was probably the best, but still not anything too special to write home about. It also came with bottomless veggies (potatoes, squash, mushrooms) For dessert we got the yin/yang chocolate, fried turtle, and baileys cream dream. Again, nothing stood out to me as that great, though they gave you a lot of nice things to dip in the chocolate (rice krispies treats, cheesecake, brownies, strawberries, bananas). Considering the company paid for the meal, I was fine, but this place is pretty expensive. And I can't say paying this much to make my own food sits that well with me. This meal is really like a 1-2 hour event. I'm sorry, but if I were really hungry, I don't think I'd have the patience for this place. It's a novel concept, but I just don't get it. read more

Visited since I do enjoy this chain, however it sort of missed the mark when it came to the freshness and excitement on the food. The meats and other foods to dip were a little dry, however service was great and the idea of fondue is still super fun. Would hope this place livens up some more! read more

I really like this place. It is the only one of it's kind in the area. There aren't many fondue places left. Exterior/Location: Legacy Villiage Upper level. Interior: They try to keep some ambiance by keeping the lighting low. I reaaly get annoyed when restaurants do this. I like to be able to see what I am eating and where. The lighting is all aimed at the centers of the tables. As far as what the resteraunt looks like... I'm not sure? Vibe/Ambiance: It's definatly a "date night" kind of place. It can be romantic and novel all at the same time. I did bring my kids and there were other kids in the restaurant. My kids were totally ammused. It actually made for a very interactive family dinner. Staff: Our server was Colin and he was great. He explained everything and did a real nice job with the service. Clientele: Mostly adults on romantic dates. Kids with birthdays. There were also serveral large parties. Price: I think it's pretty pricey. My 4 course meal was $36. They had a vegetarian option!!!! Must get items: The desert bananas foster fondue. Why I love or hate it: I would go back. I wouldn't say it's the finest food I have ever had, but it was fun and interactive. Final thoughts: It is more about the experience then the fine dining. The way you eat/cook lends itself to good conversation with those you are with (hopefully). read more

The Melting Pot - The menu - Fondue Near Me - Lyndhurst, Ohio

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Whether you love to cook or absolutely despise it, the Melting Pot caters to wanna be chefs and "I don't wanna be"chefs by offering g a fun, cozy and delicious dining experience where you are pretty much in charge of your food - and you can't mess things up! It's that simple! Nestled in Legacy Village, the Melting Pot offers a cozy (or romantic, if you prefer) and clean atmosphere that works for date night, special occasions, or fun family time. Each table boasts its own "hot spot" (not for WiFi -although they do offer that for free) for cooking your meal. It's "stove meets table" and becomes one. The menu selections are sure to appeal to anyone's tastebuds, whether you're a seafood fanatic (I see food, I want to eat it), a true carnivore (I want the beef, the whole beef, and nothing but the beef), or even a chicken, sausage/pork fan. They have it all. And then there's the fondues - both the cheese and the chocolate varieties - and if you order their all-inclusive dinner, you get the whole nine yards - a foodie's nirvana. You begin by selecting a cheese fondue (we're fans of the beer and cheddar). It's served with a variety of bread cubes for dipping (even soft pretzel chunks), along with fresh apple slices and veggies - and if you run out of dippage, merely ask for more! At no extra charge! Next is the salad - choices include standard or Caesar, for example- and the portions are just right. Once you've completed sampling and dipping and sampling some more (we usually clean out the cheese bowl), the waiter cleans up your "mess" and brings out whatever flavored bouillon you choose for cooking your mains, as well as more fresh vegetables (to include red skin potatoes which I love). Let the heating and cooking games begin! You will receive a brief "lesson" regarding how long to cook each meat or fish type (i.e. 1 minute if it swims), and each participant gets different color skewers so there's no doubt who's cooked what. Then cook, dip in one of the 5-6 dipping sauces they bring you - and enjoy! Need more veggies? Unlimited! Once you've conquered the mains, some would say the best is yet to come - the chocolate fondue. There are about 5-6 flavors to choose from (I know - difficulties- right?!). We usually favor the turtle sundae version with pecans - and the best part? As with the vegetables - unlimited dippage! Dipping includes (but not limited to) brownies, blondies, chocolate covered marshmallows, pineapple, strawberries, bananas, Rice Krispie treats (sigh)! And if you join the Fondue of the Month club, you'll receive a complimentary box of 6 chocolate covered strawberries to take home with you on your birthday. So if you're looking for a non-rushed, fun, and interactive dining experience, try the Melting Pot. read more

Our experience at the Melting Pot was exceptional. From the moment I made the reservation (the girl was patient and offered a special treat for the birthday girl) to the moment we rolled out through the door, stuffed. Our waitress was fantastic. She was friendly and fun, informative and helpful. she had a real focus on customer experience and made sure we were happy every step of the way. The wine and drink list is ample. The food choices were plentiful but not overbearing. Our meal was excellent. The only thing I don't love is that they bring the same pot of cheese whether it's for 2 or 4 people, and we felt that we didn't get as much out of our appetizer. But we were thoroughly stuffed at the end, so I guess it was ok! read more

An email I sent to management after our dining experience says it all... Dear Laylonnie, A couple of weeks ago I decided to make reservations for dinner at your restaurant to celebrate my wife's birthday with my family on 7/9/2013. Though my wife and I had dined with you before, I was skeptical of bringing our children. Prior to making our reservation, I even wrote you an email asking if children are welcome as we had heard from others that The Melting Pot may not be the best place for kids. You assured me that children are very welcome at your establishment. When we arrived, our server for the evening was Michael. I know that not many people take the time to write about their good experiences, but I'd like to let you know that Michael helped us have a great experience - especially with our kids' first time there. He was very friendly, attentive, patient, courteous, and professional. His busser (sorry, I didn't catch his name) was just as great! It's refreshing to know that you employ great people who seem to genuinely care about their work and their customers. It's an unfortunate rarity these days and I certainly don't mind taking a few minutes to commend them and say "thank you" for doing what you do and doing it well. All the best, Joel E. EDIT on 09/18/2014: I never received a response from the manager. Great experience at the restaurant and I go out of my way to let them know, but they won't even acknowledge my compliment. Poor communication! read more

Came here for the first time Sunday evening... I've been wanting to try The Melting Pot for years, and sadly I won't be going back. We arrived early for our reservation and ordered a drink at the bar waiting for our table. When our table was ready, I asked to cash out with the bartender, but he transferred our tab for the drinks to the table. I was getting some cash together for a tip when a waitress walking by told me " tip your bartender." I thought this was incredibly tacky and rude, I myself am in the service industry and I would never make a comment like that to a guest, and I tip generously for good service. (Ordered 2 drinks for $9.95 each, tipped $10) I am thankful that she was not our waitress for the evening. We ordered The Big Night Out four course meal. The food was good, the experience was fun, but portions were small for the price. Unfortunately, the fondue forks rolled in napkins at our table were dirty. The waitress did bring a new set, but one of the forks in that set was also dirty. We overheard the waitress at the next table apologizing to her guests saying "well, this is embarrassing..." so it must happen quite often. read more

I was a little skeptical after reading the recent poor reviews and I just have to say, our dinner was AWESOME! Everything was spectacular, from the wait staff, to the food and the wine! We got the "best of Lyndhurst" and it was truly the best. They manager came over a couple times to make sure we were enjoying ourselves and our waitress, who was also tending the bar was very attentive. They asked if we were there for a special occasion, and since it was my birthday, they brought us a special treat. (Picture included) I cant wait to come back again. Thank you all for making my birthday so special! read more

The Melting Pot - Fondue Near Me - Lyndhurst, Ohio

*LONG REVIEW* If I could give this 0 stars I would. I want to start off by saying I totally understand how restaurants are understaffed and struggling right now but tonight was something I have NEVER experienced and would not want anyone to experience this ever. To start off, we were a table of 8 celebrating my husbands birthday. Our reservation was at 8:15 and we didn't get seated until closer to 8:30. Totally fine, we understood. We sat down and our server came over the order drinks. We all got waters and each of us ordered bar drinks. We did expect some wait as there were 8 of us and ordering on a Saturday night but when I tell you we waited 1 HOUR for our drinks I'm not exaggerating. We had to go up to the bar multiple times to ask where our drinks were. At one point, our server said someone else had stolen our drinks so they had to make new ones... very confusing. It took our server about 45 minutes to come and take our food order which was fine because we knew she was busy but overall we felt very neglected throughout the night. Our food took all together 2 hours to get everything out, waiting a long time in between each meal. One of the people in our party actually starting bussing the table ourself because our server was no where to be found. When the food finally did come out, most of us at the table were either not hungry anymore or just not wanting to eat. We contemplated so many times if we should just go somewhere else, which was sad because we were celebrating an important event and spending time with family. We ended up just getting our dessert to go because we felt like it wouldn't be out until midnight. We did order 3 more drinks which the manager ended up just making herself because they took another 25 minutes to come out as well. At the end of the meal, nobody offered to comp anything or take any kind of discount off. It's hard being a server myself and not even having our drinks at the very least be taken off the bill. Luckily, we were able to discuss with another server and she let us know that we would be getting a discount. We also had issues during the checks and getting cashed out, but by that point it was a shock if something actually went right. Overall, I'm extremely disappointed. I came here years ago with my mom and had a wonderful experience. Our server this time didn't even explain to us how melting pot works or ask if any of us had been there before (which only me out of 8 people had been there) so it would have been nice to get clarification about the menu. We were all so excited to come and celebrate a birthday but our evening quickly took a turn for the worst. I'm sad to say we will not be returning and I truly hope they can do better for someone else next time. read more

I recently traveled to this area of Ohio and met an old friend at the Melting pot. I have only eaten at Melting Pot one other time in Novi, MI. My previous experience was not a positive one, but I was open to trying the restaurant again in another locale. The atmosphere is nice and there was lots of privacy at the table. The wine selection is decent and it also tasted good as well. The server was top-notch! He was fun, attentive and really had a positive impact on the dinner. We had a great time. The downside is that the food is just not good! We started with the cheese appetizer and, although initially tasty, was so heavy and full of oil. The tidbits that come with it were minimal and the raw veggies unappetizing. The meal was tiny and eating boiled meat is just not very appealing. The prices are high! You would think they would, at least, serve a decent amount of food for the price, but they don't. For one person, your bill will be at least 40 dollars when all is said and done. My bill, for myself, was 67 dollars and that was with one glass of wine. Although my dinner company was fantastic and the waiter was spot-on, the meal just isn't appealing at all. read more

I have a real conflict with this brand. Some of them are good and some of them are bad. This one is right in the middle. It has good food and bad service. I think that it has to do with they way this restaurant is managed. For example if you make a reservation is the same as a walk in. They make you wait in the order you arrived. Why? What is the purpose of making a reservation ? If only the managment would change this restaurant would have more stars. read more

The Melting Pot - Fondue Near Me - Lyndhurst, Ohio

Amazing service and food, very much enjoyed the experience! Staff were nice and the chocolate and cheese were amazing. read more

The Melting Pot - Fondue Near Me - Lyndhurst, Ohio

Service was great! My wife and I had a rose petal dinner with balloons! Cocktails were great! walked us through how to go about ordering and choosing different selections. Even helped with how to cook everything. Everyone inside was very friendly and helpful. Bathrooms and restaurant were clean and very nice! Only thing to critique was they do not have very many sauces to choose from to dip your meats and seafood in. read more

I'm not a Cleveland Yelper, I come from the San Francisco Bay Area, so maybe my tastes are not quite picky enough. The Wife and I were in the Land of Cleve for Thanksgiving and we had an evening when The Girls were to be watched by the Grandma. I turned to Yelp for restaurants not too far away from where we were, and in spite of the mixed reviews, I am quite fond of fondue and thought I would give it a shot. I made reservations and our table was ready when we arrived. I would say that I had every 'negative' experience noted in the negative reviews (we had one of the isolated tables where it's a little bit of a reach to dip your food, the server I think was the one that others had stated 'she didn't care'), and I'm going to disagree with the negatives. The Melting Pot is a low-light place with a full bar and hot plates on every table. Our server (who was very polite and efficient although not exactly effusive) took our drink orders and returned with the fondue pots and explained the menus. We settled on a four-course meal (cheese fondue, boullion, chocolate) and it was a lot of fun with the waitress preparing the cheese fondue at table. A decent selection of wine was offered and we enjoyed the cheese immensely with bread, fruit and vegetables. I would note that someone had said the cheese was cold...well that's because you need to let it warm up. And that's one of the expectations that must be managed; this is not a short meal; plan for at least an hour and a half, but more likely two hours. Fondue takes time to heat up and you have to use boiling water or it will burn. So if the waitress takes a little time between orders, it's because she's servicing other diners. The entrees were excellent, I had the lobster, chicken, and steak cooked in the bouillon, as did The Wife. The waitress gave us good cooking instructions and we enjoyed cooking each other's skewers. The chocolate was almost too much. It's a filling meal, think about it, you eat a quarter pound of cheese, bunch of surf and turf, and then you're pounding down fruit and strawberries dipped in chocolate sauce, and we were stuffed. To alleviate the pain, we capped off the night with an Irish coffee. They also set us up well for our anniversary, chocolate covered strawberries and a card, which was a nice touch. So was it a five star experience? Just a little shy, above four stars but not quite four and a half. But unless everyone in Cleveland dines at Michelin star restaurants daily, I'm going to go on a limb and suggest that this place is underrated. read more

Melting Pot? More like Smoking Pot because I was higher than a kite when I came to this place! DISCLAIMER: This is a joke. Lara does not condone smoking illegal substances. I came here to celebrate my girlfriend's birthday and we had a great time. The food was awesome, and I managed to stab myself with the fondue pick only three times. Oh, and that dessert was lit! And I do mean lit because it was en flambé! How exotic! Our waiter though, was not as top-notch as the food. He would constantly address his sweat and get down on his knees in front of the table - and I don't even mean that in a dirty way. I don't think this guy should be working around all these hot fondue pots because he clearly can't handle the heat. He might have gotten sweat in my fondue, but it is what it is. I felt bad for the poor bastard; somebody give this man a break! I made sure to give him a big tip so he could buy himself a quality deodorant. I'm always lookin' out for my fellow sweaty homeboys. read more

My significant other and I went for our anniversary. We made note of our anniversary on our reservation and were sad to find out that no mention of special day was made, especially after seeing other groups with special anniversary and birthday recognition. I know the reservation was read as my allergies were noted as well as my request for extra green goddess. I am giving two stars for the attentiveness of the staff to my allergies, although beyond that we were lacking in the same quality. We had three separate individuals come to the table to say we will get you water and then for a fourth individual to bring us water. The wait for the refill was ridiculous as we watched the table next to us get a refill why we continued to wait. When we asked for boxes, we did not get any smaller containers for the sauces or leftover fondue so we were left to pour the warm liquids along the bottom of the container. On the bright side, all the food, sauces, and flavors were delicious and we felt like gluttons by the end of the meal. If only there were a way to get large quantities of the green goddess to go. I have eaten at this melting pot before and have had a much more magical experience with recognition of special occasions and more thorough explanations of dishes. I wish I could say this anniversary was of the same expected quality, but this one fell short. If it hadn't been for the attention to the allergies, this rating would have been lower. read more

Nice place to have a celebration. I think the best part was the magician! That was a surprise! The food was tasty; a bit pricy though. And the staff for large parties could be a bit more responsive knowing they already get an 18%. read more

Before I get into this not positive review, I want to say that at our old location of Melting Pot we never had a problem. We always had wonderful food and service. But at this location, I wish I could say the same. First, when we entered, the hostess told us there was a 15 minute wait. We entered at 3:30 PM and there were very few people present and there were multiple booths open in the restaurant. Then, we saw a server round the corner and tell the hostess that she was ready to seat us, but the hostess continued to let us wait. At that point, we searched for Capital Grille's menu. It looked delicious. As soon as we entered Capital Grille, we had a wonderful experience and delicious food. If you're in our same situation, don't wait. Go to Capital Grille. Thanks for the feedback Seth. However, your hostess did not communicate why there was a wait and if you continue to do business that way you won't have any. And the fact that you can justify poor service doesn't solve the fact that you lost over $200 in business from us. Does your owner know that?? read more

I won't waste my time with giving you the full experience. We will just say it echoes many other poor reviews. We were here for the first time, birthday girl in tow. Here are the highlights. - Not at all family friendly. No kids menu. -Absolutely horrific service. Didn't know our servers name till the check came. Same with the table next to us, we were commiserating. -Food is just mediocre. I realize I cooked it myself, but the vegetables didn't look fresh, etc. -We had to ask for an explanation of how to cook the food, what the sauces were, how to properly order, etc. -The manager stopped by to clear our plates and offer us dessert, because for a while we literally thought our waitress may have been fired mid-meal. Unfortunately, she was not. -The building is set up for parties. Small, closed off rooms. For a while we thought we were banished to the closet room because we had the audacity to bring a kid with us. Seriously, just go somewhere else. The experience sounds cool in theory. I assure it is not. read more

Ummmm. WOW! This place is as good as it is expensive. I know there are a lot of bad reviews but I can only speak from my experience. It was my 1st time here, it was Valentine's Day and my girlfriend set the whole thing up (crazy.... I know!) There is no doubt that it is expensive...$180 for 2 of us without drinks (but read on to see what we ordered!) But the booth was clean, the lights were dim, the service was excellent and the food was really, really delicious. We had all the fixins...the main entree was lobster, filet, lamb, shrimp and chicken. Sooo good. Plus the table had a box of really delicious chocolate covered strawberries with balloons. We had a great experience but due to the price, I doubt we would return. A lot of other great options at half the cost. read more

Just got home from the melting pot in Legacy village and this place is awesome. The melting pot is fun. The service was killer and the food was amazing. I saw some previous reviews and was very apprehensive. It seems people like to complain on yelp instead of ask the manager to fix things. We arrived at five and got sat at 5! We were seated in a private room and it was incredible. We had our own space and our own server and she was amazing. The attentiveness for our celebration was incredible. They went over the top. We were scared about cooking our own food but that was the best part. We loved it. The staff was exceptional. The Restaurant was clean and spotless and above all, it was fun. The melting pot was fun!! read more

I don't like giving bad reviews and in general, for me, the Melting Pot gets all five stars. I would just note this as a cautionary tale for the owner and managers. I drove an hour to have a special night and a unique meal. We haven't been to this spot in nearly 4 years! I'm aware that your staff must say the same script multiple times a week, but even bad acting is putting forth more effort than we got from our server who looked like someone just told him his dog died -- even disappearing at one time to "make more sauce?" Our guy, didn't dampen our mood or add a bad taste to the food, but just generally seemed "over it" and as if we were his last table and "omg, they are going to be here forever." I would just encourage someone to remind the folks serving patrons that it's an expensive experience and a little enthusiasm, even pretending, goes a long way. Although we weren't brought there to celebrate anything in particular, we were dressed as if we were obviously enjoying our night, albeit a Tuesday. There were a couple additional turn offs from our Debbie Downer waiter, but they are petty and I won't get into details, I just hope he split his tip with the 3 other kids who showed up to help serve us. I hope someone sees this and reminds the staff that not everyone walking in the door are two high school kids looking for a cool dinner experience on a cheap budget. If the folks LOOK like they are here for a date night or are spending lots of money on food, add a smile and put effort into it. If you don't like your job or serving people, find a new one. It won't stop me from going back. read more

The Melting Pot has been around for years now, it seems. My boyfriend found a Groupon to use here, and since he'd never been, we decided to make a date night out of it. The first time I was at a Melting Pot was probably ten years ago, in Baton Rouge, LA. I say that to say, I knew what to expect. This was our first time together at the Legacy Village location. We put in reservations for a Friday evening. When we arrived, three youngsters were manning the hostess stand, and they seemed to be extremely diligent at poking pens and pencils up each other's noses, rather than seating their guests. We ordered a bottle of wine and our hostess had terrible difficulty opening up the bottle. Luckily, my boyfriend is a big, strong, man - so he helped her out. But, was that necessary? At any rate, THIS was her only flaw - I promise. She was expert at being attentive and lively. The cleanliness of the booth we sat in was memorable for me. And not in the good way. It felt like I was sitting in stickiness and someone seriously needed to Mr. Clean/disinfect/sanitize the cooking surface. And I PROMISE I'm not a germaphobe or a clean freak. But when you eat out, you just don't want to sit (and cook) in layers of leftover juices. The food itself was delicious, I got tuna, duck, and salmon to fondue. The portions were filling and fresh. We got plenty of side veggies to dip in as well. Our waitress even came out with an extra bowl (we're massive veggie eaters) at no charge. So, I guess take that as a tip - you can easily get an extra serving of the sides with your entrees. All in all, the two stars seem very accurate. "Meh, I've experienced better." The Melting Pot isn't the go-to destination for dinner dates anymore. Clevelanders are lucky because we have so many great restaurants to chose from. I think I can easily speak on behalf of my boyfriend when I say, we probably wouldn't have went if we didn't see the Groupon. It also seemed like everyone else in the restaurant that evening was using their Groupon too. (Maybe that says something? I dunno.) read more

I'd never heard of this restaurant until my friend said it was one of his favorites and HAD to take me there. The atmosphere is cozy and romantic. Our server was friendly and polite. That's where the good news ends folks. I have to say, the food was horrific. You start with a tray of chopped up bread, to dip in warm cheese. Your main course, you pick a meat. I chose the platter with all different types of steak. I was quite surprised when I learned we had to COOK our meal. I was disgusted when I figured out COOKING meant putting the meat on skewers and BOILING it. Ew. Boiled steak. Would you BOIL a steak at home? I know I wouldn't. I like the juices from a well grilled steak along with the char.. The veggies were worse. You have to BOIL them too. You get a bowl with just a few sliced potatoes, a couple of mushrooms and a couple pieces of broccoli. You get a chart with cooking times, it says about 2-3 minutes for the meat. Fine. Ugh. It takes at least 20 minutes for the potatoes to even be "reasonably" soft. Ya, ya, you get sauces to dip the meat in. At least it covered up the horrible flavor of boiled meat chunks. Dessert was the only part of the meal that was almost worth staying for. Dipping cookies, marshmallows and pound cake into the warm milk chocolate made sense AND actually tasted good. If you enjoy boiled meat this would be right up your alley. I don't. I wanted to walk out as soon as I understood that we had to boil the meat, but out of respect for my friend, I stayed and pretended that everything was fine. I was shocked when the bill was $150. for two adults. Including the tip he paid $175. It wasn't worth more than $30. if you ask me. Needless to say, I won't be going back. I don't care who's paying. I have no idea HOW this place is even in business. I had to rate this as ONE star, but obviously I'd give it -3 if I could. read more

I went to the melting pot with my boyfriend on a Wednesday to celebrate our anniversary. We made a reservation for 15 minutes after they opened. When we were sat it was without skewers or silverware. We sat for awhile waiting for our server and then once she took our drinks orders we watched the bartender chat with workers, get ice, and not make our drinks for about 15 minutes. After drinks is the cheese course, when it was delivered we ask our server for skewers to be able to eat and again another 10-15 minutes wait because they didn't have any clean. Keep in mind our reservation was for 15 minutes after the restaurant opened and yet no silverware. The cheese was good and the bread was stale. Our server was clearly over sat and running around doing her best but she forgot to come back after the cheese course and the double boiler erupting boiling water drenching the table and burning me. The bartender watched this happen and did/said nothing. We told the server what had happened when she brought the salads and were expecting to see a manager since I was burned but no manager came. We wait at least forty before the entree course and the cook times were incorrect. It suggested 2-5 minutes for chicken and it took 10-15 minutes. And this point we had been there 2.5 hours and ask our server to grab the manager when she brought out the dessert course. He never came when she brought out dessert she asked if he had checked in with us and we said no. She saw him at the bar and we heard her ask him to come speak to us and he never did. When she brought our check she let us know that he was actually owner. We never got to speak with him about this horrible experience because he ignored our table and attempts to get his attention. Overall the food was 2/5, the service was bad because the server was EXTREMELY over sat (not her fault she was clearly trying her best to stay afloat), and the experience dismal. This was quite literally the worst worst dining experience I've ever had. I'm still shocked the owner would ignore a guest getting burned by boiling water. read more

Went to make an online reservation for my birthday and nothing was available and it said to call them but they don't answer the phone. As a hostess myself this is very disappointing. read more

I was contacted by the manager shortly after my review. He/she apologized for our experience and asked us to return so that the restaurant could redeem itself. I submitted my mailing address, but never received the promised gift certificate:-(. I stand by my original review.... read more

NEVER, NEVER, NEVER Seriously, this is like the McDonalds of fondue. Lame. They tried, sorta, to make the place seem upscale. Location, mixing the fondue at your table and all that, but it doesn't cover up the major things missing. #1 thing missing - good bread. I felt like I was eating Schwebels trashy bread from a bag. It was so obvious that the bread is utter crap. Hello, that is half the meal in cheese fondue. #2 thing missing - quantity. Seriously I thought the price was decent until we ate the whole thing so fast that I realized we got hardly anything to eat to begin with. #3 thing missing - good decor. Yeah they tried once to set the place up, but then it got old and now it looks like a crappy hotel that once had style. #4 thing missing - knowledge. The people there know nothing about what they are serving. I again felt like I was at McDonalds. #5 who makes this American? I don't get it. It's like fondue is American???? I can't believe this great dish can get so mutilated by some crappy chain place. UGH I despise this place and will not go back unless it is for another person's special occasion. read more

My experience at the melting pot was the worst Cleveland food experience that I have had in a long, long time. It's in the top 10 worst ever for sure. Here are the lowlights. Melting Pot is a fondu restaurant in Legacy Village. Their menu includes 3 main options - cheese (appetizer) , broth (entree) , and chocolate(dessert). I had heard that it was expensive, and with two under 10, I had counted it out. However, I ended up grabbing a groupon and decided the kids might enjoy it. We skipped the cheese (the whole room smells a bit funky due to the melting cheese) and went right for the entree. We had purchased the 4 person entree groupon and figured if it was good, we might go for the chocolate at the end. We each got the "Fondu for you" which allows you to choose 3 of the several meats for your entree. I chose ahi tuna, shrimp, and chicken. I was pretty excited - this sounded yummy! When the food came out, however, I was sorely disappointed. I take that bad - I was downright mad. The portion was so small that it angered me - that's ridiculous. I wasn't mad because I'm a big fatty - I was mad because even after getting a discount with the groupon, I felt like I was being ripped off. I happen to weigh a lot of my food to count calories, so I am a pretty good judge of weight. My guess is that in total I had about 4-5 oz. of meat on my plate, and that might be over exaggerating. The double whammy comes when the veggies hit the table. The menu clearly notes that each entree comes with veggies. However, they fail to tell you that you get one small bowl of veggies per table. So, for our group of 4, we received a little bowl with 1 potato, a few pieces of broccoli, and a bunch of mushrooms. To top all of this off, the brother is not well seasoned (and either is the meat) ,so you end up boiling raw and unseasoned meat in unsalted vegetable broth. Seriously? I paid $60 for the groupon, and that's a really good price for dinner for 4. I felt like I got robbed - highway robbery I say!! So folks, this place is a HUGE no no. You might think I am being a bit too harsh. Just before we were seated I was reading a few Yelp reviews and was thinking, "it can't be that bad!" Trust me - it is! Save your money and choose any other place in the entire greater Cleveland area. read more

Melt a hole in your wallet. If you have never been to the Melting Pot then be aware that it's a "cook yourself" style restaurant. Meaning there is an electric hotplate embedded in your table, akin to most Korean BBQ style restaurants. How can anyone go wrong with melted cheese? Here's how, charge an arm an a leg for that cheese. One statement I don't think you'll ever hear me say is "I have a craving for the Melting Pot" It's difficult for me to justify the amount of money they charge for quality of the meal that is given. Even if I made a six figure income, I wouldn't be able to justify the pricing tier. Going to the Melting Pot is like watching a fun movie where the hero dies in the end. Don't get me wrong, we had a great time with our friends, the staff was very friendly and it's an experience to try, but only once. However, the prices will keep me away indefinetly. read more