Great store with excellent customer service. The employees are very nice and helpful especially when I have a ton of questions and they provide me information without being rude or snarky. The location is conveniently located next door to baskin robins and in the same shopping center as Starbucks, a Gas Station and grocery store. read more

Gagan and the team are great. Needed a notary, called them up and got it done in 10 minutes. Would recommend this location to folks in the area. Printer and photocopies available as well. read more

Rizza did an awesome job taking my passport photo! The process was super quick and she took several photos for me to pick from. (She will help get you a good angle .) She also has great energy with customers overall, so definitely ask her for assistance! read more

Just wanted to Lay some Props on GALAN at the UPS Store! Thanks for taking time to get a super important document safely sent! Galan knows what it is to provide great service with a smile! I will be back to UPS #5898! THANK YOU! read more

Ladies and gentleman, this is my favorite UPS store! Gagan and the team here went above and beyond to help me with my package! The holidays are around the corner and I will only be using my Alameda UPS!! read more

I had to return a box full of stuff to amazon and have been dreading it but this store made the process easy and painless. The cashier was so patient with me and was friendly as well. This will be my go-to UPS store from now on. read more

I don't get the 3 star rating. I've been coming to this UPS Store for quite some time now, and I've never had a bad experience. I always encounter great customer service. On my last trip, I returned some Amazon items. The two young ladies were fast, efficient, professional, and friendly. I apologize for forgetting their names. It's located in safe Alameda. Great parking too. This is a great UPS Store. Five stars! read more

GAGEN Was very helpful with my packages and explain package my items the right way so they won't break.

Galan was super helpful and quick and answered all my dumb questions patiently! Good job!

$4.00 to print a shipping label is absurd. Let's break it down.. Labor: estimate 30 seconds of labor @ $18/hr = $0.33 Material: 500 sheets @ $64 = $0.13/sheet Profit (12%, which is reasonable): $0.06 TOTAL should be $0.52 (plus or minus some other overhead) Amazon is happy to print return labels if I need to return something to them. I will drive to work, print out my own label, and come back just so that I don't support this ridiculous pricing. Stop price gauging your customers. read more

This is my favorite UPS store. Very rarely a line and the employees are fantastic. Gagan is friendly, welcoming and very competent! I highly recommend this location. read more

I regularly come over here to do amazon returns and every time they are extremely friendly and fast. Once I forgot to bring a bag for my return and Gagan was kind enough to provide me a bag for it so I didn't have to make another trip. I was also here close to closing but still provided great service! read more

Stay away from this location. They wanted $2 to tape a small box being returned to Zappos.

I want to thank Gagan for resolving the issue of a mishandled parcel in an easy and effective manner. A package I had sent was apparently stolen (?). In any case, it never arrived. Gagan filed the insurance paper work and I received reimbursement within a brief period of time. All the employees I have dealt with at this UPS store have been pleasant and efficient. read more

Gagan is amazing!! He was incredibly helpful today. I didn't have all that I needed to finish my transaction and he handled it!

I have had a negative experience every time I have encountered Galan at the counter. Other employees have been pleasant and standard, but without fail this person makes up extra/fake charges. Today he tried to charge me $5 to pick up a package that I already had paid shipping costs for. The reason? The sticker said my name in small font vs. large font. No. read more

Avoid this establishment. My experience with this business and it's shameful owner was appalling. Unfortunately I chose this UPS location to mail a birthday gift to a critically ill family member who was in the hospital. I paid a VERY high shipping price for expedited delivery -- over $60. When the package wasn't received by the birthday, I went back to this store and learned that it had been sent through standard mail. I spoke with the owner who read a bunch of boilerplate fine print to me about shipping during the pandemic and refused to give me a refund. There is absolutely no reason other than employee incompetence or outright fraud why I was charged for overnight delivery when the package was sent through US snail mail...not even UPS service! Using the pandemic as an excuse is b.s. This proprietor should be ashamed. Take your business to him at your own risk. read more

I have had my mailbox here since they first opened 10 years ago. They have always treated me like a VIP and it is disappointing to see these one star reviews which don't reflect the quality of their business! All of the staff are professional and from what I have always observed treat customers with respect and courtesy! The store is always impeccably clean and organized and they are constantly updating their displays. Great job guys! A shout-out to Alex and Jim who have always brightened my day when I come in! read more

I recently called this location to get more information on a package, Rizza picked up the phone and was very helpful. Whenever I have the option to pick up my packages, I always prefer this location because everyone is helpful and answers all my questions. read more

I have been to this store many times. The manager, Gagan, is always super helpful and positive. Even during times when I was feeling stressed and short-fused, Gagan has been professional and kind. I never have to wait long when there are several customers cued up to send packages. I have also used their notary services on several occasions and I highly recommend them. Where else can you just walk in and get it done? I'm grateful for Gagan and his staff. read more

I wish I could give zero stars. They packaged a computer for me I paid $500+ for them to deliver it. They lost it and now won't refund my shipping charge. I am out thousands of dollars, a computer, 2 months of time. They told me if I dispute the charge for the shipping cost (as it wasn't delivered at all and lost) I won't be able to get the insurance claim for the item itself. WHAT Now they want me to settle for thousands less than what the item was worth. Stay far away from this location and UPS in general, the single worst experience I've ever had I my entire life with a company and specifically this single location and the staff/manager that run it. Run away. read more

The staff at this location are exceptional. Always friendly, always helpful for whatever needs to be taken care of. They are fast but also take enough time to make sure to do what needs to be done, which I appreciate even more than speed. I have visited for a variety of shipping reasons and I always have a positive experience at this UPS store. read more

I would like to thank Rizza for her outstanding customer service. Her presence made my morning

I had an incredibly weird interaction here today with one of the young women that was working. When I got to the front of the line with my various packages, the first thing I was told was next time I shouldn't wait in line and I can just drop off. Ok, well, only one of my packages had a label, the other two were Amazon returns that needed to be packed and labeled by the store itself, per Amazon return instructions. I explained this to her and she just kept repeating that I can just drop off, don't wait in line. I further said that I needed a printed drop off confirmation receipt for the non-Amazon package, and I received pushback on that as well. At first, just being told, "We don't do that here." I explained I needed a printed confirmation for my employer, to which she responded that I can just take a photo of the label and use the tracking number. I still needed the printout at the request of my employer. Maybe we're too old to understand all digital everything? At ages 32 and 48 we remember what it's like to work in a pre-digital everything world. And sorry, UPS store, you are very much being paid to provide a material service. Despite my explanation that I required a printed copy for work, she continued to argue with me. Just 10 minutes before I'd been at USPS and they provided a printout as a standard. The UPS store in San Rafael also gave me a printout on Friday of last week, no questions asked. Eventually she did it, and advised "Next time don't come in saying you got a receipt from us before. We won't do it again." Um? I would love to speak with a manager about this specific policy, because it has never once been an issue at this or other UPS locations. Really, very poor customer service and a very rude employee. If the reluctance to provide a printed receipt is to reduce the physical exchange of things like printed receipts (as noticed at Old Navy in Novato a few days ago), that would be different, and I would understand, but it needs to be explained or displayed clearly. I suggest that the store employees take a breath, slow down a little bit, and work on effective and clear communication with customers. A couple of years ago I had another very bad experience when I paid a lot of money to send something to Canada. It sat at their location for over a month before the store sent it out, and by the time it reached its destination the recipient had moved. read more

This Ups store is completely awesome and I believe it to be because of the outstanding staff that represents them. I was assisted by Rizza and Brandon whom I was very impressed with their professionalism and concern of my needs. Great place to go to. My hat off to you guys five stars. read more

I wouldn't normally bother writing a review for a shipping center, but I thought this one deserved special mention. I live in Emeryville, but after some bad experiences with the UPS Store there, I decided to try out this one in Alameda after reading all of the good reviews. Boy am I glad that I did! I've had two experiences with them now and both of them went very smoothly. The first time, they created a custom box for me to ship a large auto part (it was like 5 feet long). Generally, you don't ask for much from a shipping center. As long as they can get your item out on time and not damage it, that's good enough. But this place gets the extra star for the customer service from Ava. Ava is extremely cordial, and also very knowledgeable about shipping. You really couldn't ask for more from an employee. The bottom line is, I now drive to here from Emeryville every time I need to ship something - it's well worth the peace of mind that I gain! read more

I had a package I had to return to Amazon recently. The app told me I had to take it to a UPS Store. I went to the one closest to my house with my 7yo daughter, and was very upset to see that they had closed 20 minutes prior. I think it was 7:20 pm, on a Sunday. I could see workers inside at the till, closing out, as I tried the door and it was locked. I swore loudly, and turned to head back to my car with the bulky, oversized package. The worker came out, and said I could come in! Hallelujah! By doing so, he totally made my night. There was even an older gentleman who saw us inside and came in to access his postal box when we were on our way out, and the worker (whose name was Gagan) was kind and polite to him, as well. Gagan was so nice and pleasant, he made a tedious chore I thought I wouldn't be able to complete easy and into a pleasant, reinforcing exchange. I will definitely use this location for all my associated needs, in the future. read more

My review is based entirely on my experiences doing Amazon returns and one Zappo return. I've never shipped anything from this store. I really want to commend the employees at this store for providing amazing service every. single. time. They are always courteous, helpful, and efficient. I think the longest I've ever waited in line is 2 minutes. There have also been a couple of times where I've been "That Customer" (I promise I tried not to be) and the employees were patient and accommodating each time. As far as essential workers go, I would say that these guys (along with everyone else providing a service during the pandemic esp. during Shelter in Place) they are typically underappreciated and very likely undercompensated considering the risks they take to show up to work each day. This makes me even more grateful for the amazing job that they do each time I go in. I should bring them some donuts, right? read more

The staff is very professional and are well trained to accommodate all my shipping needs. The service provided by the Manager Gagan is well beyond 5 stars. The facility is very clean, and well maintained. I would highly recommend anyone looking for a mail box to receive their mail and parcels here. read more

Galan was very helpful to me today - I came in seeking odd sizes of boxes in order to safely store some prints and paintings. He took the time to understand what I needed, showed me the printed list of box sizes, and then suggested a box size not on that list. He nailed it, and I truly appreciate his helpful, friendly, and efficient work. I'll come here in the future despite it being further away from my home, just to get really helpful service. read more

Allyson is always efficient, professional and very helpful. I have a p.o. box in this UPS and all my packages arrive on time and always in great condition when I get them. Patronize this ups, service is great! Thank you! read more

The staff here is helpful and knowledgeable. Parking is good. Seems like a full service UPS store. Never brought anything there they could not handle. read more

UPS Blanding Avenue is one of the worst UPS stores I have ever dealt with. I wanted to use one of their mailboxes because Oakland is a dumpster and everyone steals your mail. I received an email for the FIRST package I had sent to this location, and when I showed up to the store, they said it wasn't there. Apparently, an email telling you that your package has arrived doesn't mean your parcel has arrived. After a painful conversation with the employee, I had to contact the sender to get my items. This resulted in me spending more of my time and energy on their mistakes). I decided to cancel the mailbox after two more confusing emails. Oh, and they also chose not to refund me the remaining time. If you're looking for a shipping service that keeps track of your items, and reliably tells you when they've arrived, this is not the store for you. But if you're into wasting your time and having senseless, circular conversations, be sure to check them out. read more

Really helpful young staff who always try their hardest. Practical services surcharge as the ATT box drop off where you literally have nothing to do as a customer not even the packaging. We have also you used remote payment to ship eBay goods to a buyer in Florida and they were super helpful. read more

The service and the staff at this location were much quicker and friendlier than the one across town, especially Gagan... even with his mask on you can tell he had a big smile the whole time! read more

Run by lazy people. If your store is closed due to "computer problems" you can still receive pre-labeled packages and allow people to access their boxes or the copiers. That excuse was an obvious lie. read more

The UPS Store - Printing Services Near Me - Alameda, California

Hands down my favorite UPS location in Alameda. I have a business that is closer to me than the Nob Hill Location but frequently choose to travel a couple miles to do my business with this particular location. I would like to highlight Gagan (an employee at this location) as he is great and very helpful. The employees & management here are friendly and helpful. Anyone looking for a pleasant easy place to do their business this is the location for you. read more

I came here a month ago to return an amazon package. The moment I came in, there was already an issue the elder Asian man from other reviews his name is Joe the business owner said "it's not in a sealed bag." I'm assuming due to Covid-19 they're just taking more precautions. He gave me a tiny bag to put it into which I tried to do. He said "no not here go outside." Well okay whatever I was returning a QUEEN sized pillow bed cover. It's not that small but I tried to squeeze it into the bag he gave me anyways. Trying to stuff it into the thin bag ripped it. I came to tell him and he said no there's no way it can just rip like that. What would I gain for lying about that?!?!?! He handed a different bag to the man next to him, told him to service me, and to CHARGE ME $1.50. ALL AMAZON RETURNS ARE FREE WHEN AMAZON PROVIDES THE LABEL. After all of this, a month later. THEY DID NOT SHIP/RETURN THE ITEM FOR ME. I contacted amazon because there's no status on my return and I was told the carrier never updated on the tracking that amazon never received the item as well. read more

Young girl refused to give me a receipt as I was returning shoes. I told her I have nothing indicating I have returned them. I have never had this problem at any other Ups store. Ill be making a phone call to let Ups know about this poor customer service. Unprofessional! And if I have a problem Im coming right back here. read more

Today I was in the store attempting to do an amazon return, as social distancing is in place I was waiting in line outside of the store for a while a man came out saw I had an amazon return and preceded to help the people behind me. I continued to wait in line and after about 20 minutes I was finally ushered to the desk. I put the amazon return on the scale and the man said that he needed my return to be covered I told him I didn't understand what he was saying and then he started touching my package saying that the fabric wasn't sanitary I explained that amazon doesn't say anything but to bring the item in and show the code. I also asked why he was touching my item without gloves if he didn't feel the fabric was sanitary...? A customer told me to just wrap the item in tape so I thanked him and wrapped the item in tape. The ups person then told me that the tape was his property and he could refuse service to me and he didn't want me touching his property. When I asked if he had an issue servicing a black person, he proceeded to yank the tape out of my hands. I explained to him that I didn't want the tape I was only using it because apparently there is a new rule that is not posted about bringing in packages. He again told me he was refusing me service. I asked for his business card. He told me he didn't have to give me his business card. I asked for his name he said his name was Joe and that he was the owner and again told me to leave. NEVER have I ever been treated with such disrespect from a manager or owner of any establishment. What should have been a quick pleasant 60 second transaction turned into the mosh hostile transaction I could have imagined. I will never go to the location again. It appears the only way to get good service here is if you aren't a visibly brown person. read more

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