Very professional and kind person .very organized and clean inside.the people work there are very…read morehelpful.

Robert and the team are so friendly and knowledgeable. I have great confidence in them.read more

this is the best place to get your passport photos taken.,…read moreashley was so patient and so so professional when she took my pictures for my british passport and i was so happy with the results. they are the best! great store as well filled with wonderful cards, and many other original gifts. will continue to go there in the future for other items. wilma g.

No need to Google your postal annex needs, this is thee standout outlet in Westlake. Values like…read morefriendliness, knowledge, helpfulness, tracking follow up, international shipping expertise and.. tons of the cutest gifts for everyone in the store. SHIP & SHOP HERE (unless frustration, paying more and incompetence are your thang!)

I had such a great experience at FedEx Office. I needed a poster last minute and they came through…read moreso quickly. Maged was incredibly helpful, patient, and made sure everything looked perfect. The whole process was smooth and stress-free. I really appreciate the amazing customer service and will definitely be coming back!

This place is so overstimulating. I walk in and head to the self pack counter- 3 associates scream…read more"how can we help you mam" -- I'm at the self pack counter I'm okay- Then I go to ship- every shipping option is 20$ and I'm mailing a something as big as my palm. - and the options are ridiculous- you can use this box for this reason and this color box for that reason and express is free packing and ground shipping is cheaper but you pay for the box and in the end it's all the same alarming price Mailing a bathing suit in a bubble mailer was 15$ alone - and it took 20 mins- a quick lunch break stop turned into a whole sit down interview- they ask you a million questions over and over again. Finally I pay- the package is sealed- the printer for receipts breaks- after scrambling around I just ask the associate if I can go and I'll mail my second package another time. I have no idea why this place acts suprised when people come in and need shipping- that's the whole point and it's truly an infuriating experience

Excellent service. Staff was friendly, nice and competent! I would definitely come again.read more

Our family has used this UPS Store as our central spot for a few years. The place is always super…read moreclean and organized, which makes it easy to feel comfortable when we're there. The staff is incredible and goes the extra mile to help us. They will open another register if they see a line forming, which is great for avoiding the wait. We love how detail-oriented and friendly they are when dealing with customers. Esmeralda and David truly excel with their outstanding service. They greet each customer with a smile and are exceptionally patient when assisting customers who struggle to pack or locate their Amazon orders. Our experiences at other UPS stores have shown a stark contrast; those locations often ask customers to step aside and sort things out on their own. Here, however, Esmeralda and David ensure that everything is packed perfectly for UPS pickup, leaving no detail overlooked. Thank you for always helping us out with a smile

I had a great first time experience here right before Christmas in 2024! I needed to do a return of…read morea heavy item I had in my car, but needed a bit of help. I walked in and was greeted, which can be rare these days! I told the employee how I was still recovering from neck surgery and needed help lifting the return out of my car and he gladly went out and got it for me. He was so nice. I'm not sure why I haven't been here. Maybe because I love a couple of miles over in Westlake Village. I'll definitely be making this my go to spot in the future!

This store is a fantastic store and always provides excellent customer service. They are quick and…read moreefficient and always do their best to move the line quickly. Recently, I did notice several signs up regarding QR codes and returns and can't help but wonder whether their customer service approach will start to change with the high volume of returns they have been processing. I hope you stay the great neighborhood gem that you have been!

Have been visiting this post office of-and-on for as long as I remember, living in Agoura for over…read more30 plus years. Post masters come and gone but the friendly receptionist/sales team remains committed, always helpful & always courteous. By gone are the in-house passport service as well as the 24/7 drive-through mail box outside the building. The office decor & façade are a bit outdated and required some paint retouched. So far all my mails and parcels have reached their destinations. Enjoy sending mails & packages...

The self service machine ALWAYS is out of paper and stickers. No matter when you go, it's probably…read moreout. Not broken, just not filled by employees. Then you have to wait in a 30 minute line since it's always out. Maybe before leaving refill it?

I always have a great experience at this UPS Store location on Platt. The staff is always…read morefriendly, patient, and go out of their way to make sure everything is handled smoothly. I came in with a few complicated returns and shipping questions, and they explained everything clearly without making me feel rushed. The store itself was clean, organized, and well-run, which made the whole process quick and stress-free. Even during a busy time, they kept things moving efficiently while still being attentive to each customer. It's not always easy to find a place that combines professionalism with genuinely good customer service, but this location definitely does. I'll be coming back here for any future shipping needs. Highly recommend!

Great service as always. Always a friendly space when you come in they treat you greedy with…read more I like the new location and the new Remodel that went through. It's also very close and convenient to our home.

I LOVE THIS PLACE! I have used this Box Brothers location several times and every experience has…read morebeen top notch. I brought some breakable items for packaging and they took the time to figure out how to ship each one properly without costing me a fortune. They also have SO MANY sizes of boxes, you can buy what you need to ship yourself or they will package up for you. Please support this small business, they are wonderful!!

As a Pro Organizer, I always need packing supplies for clients and recently discovered BB. Every…read moretime I've come in they are so friendly, have everything I need and their prices are realistic (u actually get what u pay for!). Happy to support small businesses like BB.