I'm leaving a very well deserved FIVE STAR review for this Chino Hills UPS store. Earlier this…read moremorning the entire Staff was so courteous while helping put my mind at ease returning an important package to a cable provider and Verizon Wireless. I had no idea what I was doing but they took the time to explain the process and every one of them on a combined team effort had me in & out within 10 minutes. I have to add the store was extremely clean and the parking here is plenty Thank you once again for the courtesy while making me feel like a VIP and doing a great job with my packages. I really don't understand a few of the not so favorable reviews here, give respect & you will get respect in return that's how I was brought up. I was warmly greeted the second I came into the store. I'll be returning to your store for any future needs as well. Joe H.

Unfortunately Kim the store manager will not release packages to you unless you pay more money to…read moreopen up a official mail box with them. It's his story policy and not official ups policy. If you don't comply he will send the package back to the shipper and leave you stranded. He also will not accept a tracking number or valid form of ID as a way to release your package. He also will ask you for additional money under the table if you want your packages. Consider using any other address as your UPS pick up point. There was also a time when I first moved here when I sent a high $ item and it was delivered and he would not give it to me despite all efforts. It then went "missing" the very next hour. This location is very shady due to Kim

The store is clean organized, and the staff is friendly. AB was able to provide several different…read moreoptions in order for me to mail court documents to Irvine. My son was eating a pretzel and he even accommodated him with a table. Overall great experience here you'll be taking care of.

Says open at 8:30 am but there is now a sign on the door saying hours are now 9:00 am. Been waiting…read morehere for the store to open and still no one. Change your hours online and get to work on time so people don't have to waste their time

Great service and organization while the line formed out the door. It's the busy season of shipping…read morepackages off to loved ones. Amazon return self serve kiosk in front. Email to send files to is at the front by the registers. Mail PO boxes available with different pricing for various sizes. Plenty of parking right in front.

Great customer support, service and understanding. Very professional and easy to work with.read more

Service was great. They have everything there, check their list of services. Fast and easy!read more

Very helpful to my business. I've been dropping off a decent amount of packages to Mail and More…read moredaily in the past year, & their service is nothing but fantastic. We have scheduled our carriers' drivers to come pick up the packages daily at our warehouse, but sometimes their trucks are either fully loaded, or doesn't come on time, so we took some of the light packages to Mail and More and have them to pick up by their routine drivers, they handle them well, & they never complaint about it. Awesome service!!!

This is my favorite UPS it's nearby and the clerks are friendly & willing to assist youread more

I'm giving 3 stars strictly for the cleanliness and convenience of this store. The same woman is…read morealways there she is awful!! No greeting, no thank yous, not have a nice day. An irritated grabbing of my Amazon return and a receipt shoved back. I do use the self serve Amazon return kiosk except when it's overflowing. I have mentioned to staff when it's that full people can steal those packages. So overall I think based on others reviews this gal needs to go and you won't have any negative reviews I'm guessing!!

Unbelievably great customer service here!!! Jessica spent a great deal of her time tracking down…read moreand argueing with UPS over a damage claim for our business. I would have given up, if not for her persistence. It took awhile, but in the end she got us more than we expected. Thanks again for your hard work!!

Always feel like I'm doing something wrong when I go in there. There is a new man working there an…read moreelderly gentleman with white hair who is always very rude. He definitely doesn't act like he wants to work there. Most of the time the other employees are nice. Unfortunately, have to go there more often because the post office closed across the street.

Ridiculous, I want to drop off a box from Amazon probably 3 feet box and I got charged five dollars…read morefor strip of tape when I could easily buy a roll a tape for less than five dollars. This is a rip off how they do anything for money this is a scam, charging five dollars for a strip of tape.. Responding to the message. Please tell me which high quality labor was done but a strip of tape, I brought in the box and Just needed a strip of take that cost $5 and a roll Of clear tape top quality tape is less then $5 and that a roll. UPS is a rip off over charging customer.

Unfortunately this location is under new management. They let go of the prior employees and the…read morecustomer service has deteriorated. They've changed their processes, which make them inefficient. It's unfortunate because I really liked this location under the prior management, but I may need to start heading over to Chino Hills. Do not recommend.

This business has gone done hill since the older husband and wife owned it. Then some guy bought it…read moreand he he would always be at JD Allison's bar hugging a bar stool while slamming drinks. During covid me and two other family members had covid relief checks stolen from our p.o. boxes a total of 7 checks between three family members. Now the girl working in here works about 2 hours a day. Place is closed by noon and she has an attitude when you ask her why you can't access the business. The writing is on the wall. This place won't make it much longer.

This business is almost NEVER OPEN! And she doesn't seem to care…read more Businesses need to get their mail 6days a week, but it's a guessing game with this owner when and if she'll be open. The previous owner had it open 6 days a week; 7am-5pm Mon-Fri, 7 am to 1pm on Saturdays.