The staff are friendly and helpful. I've used the mail and live scan services here for years. It…read morecan get busy at times. Convenient location, lots of parking available.

Excellent customer service. Patient with my questions. To mail my second package so I will have to…read morecome back. But they help me prepare for my next visit and gave me ideas on the best cost and options for my package.

I needed to ship a package via SpeedX through Vinted. I've never even heard of this carrier before…read morebut to my surprise the closest drop off location was about 2-3 miles from me. I used to live in this area but now have relocated further south of Elk Grove. The location is convenient if you live close by. They also offer USPS, Fedex, and UPS pickup. I saw a few copy machines and other shipping material for customer's needs. Come here to drop off, ask for assistance on packing, and/or printing! Unsure what other services they provide since I was only there for package drop off. The person scanning in my package (owner?) was very nice and helpful with the SpeedX package.

Came across this new mail shipping center located in Elk Grove. It was perfect since I needed to…read moreship a package out. They can ship via fedex and USPS and they also offer a ton of services - printing, mail boxes, notary, shredding, passport photos, custom printing, and more. I'll definitely be back.

Have been coming here for years. They are the best and very helpful when dropping off my packages…read more They accept all carriers which makes it so helpful to just drop all packages off at one spot.

I had a fantastic experience here. I came in for one box to ship an item for my wife. The store has…read morea great selection of sizes and packing material. I was able to quickly find an appropriate size. The employee was fantastic. She gave me some paper to crunch up to fill the empty space in the box. She was very friendly and made sure I was leaving happy. The prices are a bit high, but the quality and service make up for it.

If there's one thing that I find annoying, it's ordering something from Amazon and having to…read morereturn it for one reason or another. I recently ordered a replacement remote for our TV, and unfortunately, it didn't work quite as well as I'd expected. Having the needed info from Amazon, we took it in to FedEx on Laguna. The service counter worker, Juan, made the process quick and easy! We were in and out in less than 5 minutes!!!

The employee that helped me was so rude. I got there almost 15 minutes before closing to laminate…read more12 pages. He let me know by the time the machine warmed they'd be closing within 10 minutes. I did self laminating to try and speed the process. Once time to pay, maybe 6:07, I asked for a hole punch because it is a presentation. Well, he reminded me again they were now closed and needed to leave also. I asked "does this mean you don't have a hole punch?" He couldn't find it so I left with a partial product. I get wanting to leave but if a customer is at the end of the table purchase and just needs a hole punch this shouldn't be a make or break for a professional product. I won't come here again.

I stopped coming to this UPS Store about a year ago. I used to use them for Amazon Returns and…read moreNotary, however my previous experience was the charges any amount they like to quote. Today I stopped by again because the other UPS Store's Notary person is off so I decided to give them another try since I called them. Honestly I don't know why they're so lazy there. It's obvious that I bring my little English speaker elderly parent to update her pension benefits update which requires Notary. The chubby tall man was doing nothing and when told we need Notary the younger man have to help him get the Notary booklet. While he was walking over he asked for the Title of the Form, we gave it to him. He insisted my mom that speak little English need to know the title. He did not accept it while she was explaining it to her it's update pension benefits after his death. It's pretty much the same title, while he insisted it's the law and turn us away. It's probably because I started asking them if it's $15 per person. They are pretty much thieves there. Someone needs to investigate them and get them arrested if possible. I know I'm ranting but it's just this isolared UPS Store because I'm still using other UPS store, just to be fair.

I had an excellent experience at The UPS Store thanks to Johnny. He was professional, friendly, and…read moreincredibly helpful throughout the entire process. He took the time to answer all of my questions, explained my options clearly, and made sure everything was handled quickly and accurately. What really stood out was his positive attitude and willingness to go above and beyond to provide outstanding customer service. It's rare to find someone who is both knowledgeable and genuinely cares about helping customers. Johnny made what could have been a stressful task simple and hassle-free. If you're visiting this UPS Store, I highly recommend asking for Johnny. He is a great asset to the team and deserves recognition for his exceptional service!

Outstanding Customer Service from Scott at Staples!…read more We recently had a HUGE printing project for our fur baby's Celebration of Life, and we honestly could not have gotten through it without Scott's help. We had everything from banners, placards, photographs, posters, service programs, and so much more that needed to be printed and prepared. Because we relied heavily on AI to help create some of our materials, we unfortunately ran into quite a few discrepancies and formatting issues. We were printing multiple versions of documents, trying to correct arrows, spacing, wording, and other little details--and it became a much bigger process than we ever anticipated. Scott was absolutely amazing throughout the entire process. He was incredibly patient, kind, understanding, professional, and genuinely caring. He never made us feel like we were being a burden, even when we had to make changes and reprint things over and over. He took the time to help us, answer our questions, troubleshoot the issues, and make sure everything looked right. Most importantly, Scott understood that this wasn't just another printing order--it was for a very meaningful and emotional occasion for our family. His compassion and willingness to go above and beyond meant more to us than he probably realizes. Scott is truly an asset to Staples. His customer service, patience, and attention to detail are exactly what you hope for when you're dealing with something so important. Thank you, Scott, for helping us honor our beloved fur baby in such a beautiful way. We are incredibly grateful for you and everything you did for us! If you're ever at Staples and need printing help, **ask for Scott, you won't regret

I have to admit I price checked my purchase against what's available on Amazon for a similar…read moreproduct. And the prices were about the same so I decided to purchase local instead of buying from Amazon. There seem to be 67 employee is working here today. It wasn't too long ago when I was in here looking for an office chair and maybe three people look like they were working there that day. Maybe because it's back to school season? By the way, there's this huge sign that says balloons are here from party city. So if you're looking for balloons, this might be the place to go.

I think if folks new about the Postal Annex they would be coming here in droves compared to the UPS…read morestore down the street. Same services and then some. No appointment needed for your passport photo. Drop off returns, etc. Amir was fantastic with friendly, professional and competent service. Price points can't be beat either. Thank you!

Know your shipping prices before your come in here. Quoted Shipping a $6 media mail package should…read morenot cost $24. I have no problem with people making some profit, but that's preposterous.

This UPS Store location is solid. There are times when it gets very busy randomly…read more The thing to note is that if you're doing Amazon returns, you can use the self-serve kiosk to the left of the main desk area. You would just scan your QR code and follow the prompt to pick up a clear bag to put your item into. Then it prints out a sticker for you to seal off the clear bag. You can get confirmation sent to you via multiple ways. They are also a Happy Returns center, but you can't use that self-serve kiosk, and would have to complete it with a staff member. Staff are cordial as mentioned by another reviewer. Plenty of parking here.

It was a Monday afternoon and I thought to myself this was the best time to get a LIVE SCAN…read moreFINGERPRINTING. I was thrilled to get it done. Got my form, my picture ID and went right in. The line was so long! The lady behind the counter said Mondays are their busy days. When it was my turn, the woman at the counter was multitasking and she said she's doing one right now with another. She asked me to patiently wait. She finally helped me and she was patient with me as well. It wasn't so bad. I was surprised the cost of Live Scan these days. Last time I had to do it was maybe in 2013. Today in 2026 it's significantly gone up. It's not UPS fault. The economy and the price to roll your prints and to send to the government are separate fees. It's best to go on their less crazy days. But the woman who did my live scan was extremely nice. She even thanked me and said my name. lol. The extra customer service demeanor made it worth while. I'll return. Forgot to take photos.

Hubby and I were directed to get our passports at this location. There was walk-ins, but we had an…read moreappointment. The person who was assisting us explained what's next. One little advice, be a little bit personable with your customers.

Horrible customer service June 1, 2026. 5 customers waited in line for over 30 minutes and even…read morewith repeated attempts to get attention, no customer service was given. Still here, 1 hour later. Finally, a person came to the counter. DEFUND USPS!

I've been going here for years and the service has always been excellent. The team staffed at this…read morelocation is always willing to help. I have never had a bad experience. I wanted to specifically praise Bakari for being consistently efficient and courteous over the years. It's rare to find someone with his level of professionalism

Great experience getting my fingerprints done for a work background check! The process was super…read morequick and easy. The gentleman who helped me was very friendly, professional, and explained everything from beginning to end. He also gave me the tracking number and showed me how to check the status online. The location has plenty of parking, and I was in and out in less than 10 minutes. Very convenient, efficient, and close to home. Highly recommend!