Came across this new mail shipping center located in Elk Grove. It was perfect since I needed to…read moreship a package out. They can ship via fedex and USPS and they also offer a ton of services - printing, mail boxes, notary, shredding, passport photos, custom printing, and more. I'll definitely be back.

They are the best!! Friendly and helpful. You will never get better service anywhere else!!read more

Have been coming here for years. They are the best and very helpful when dropping off my packages…read more They accept all carriers which makes it so helpful to just drop all packages off at one spot.

I had a fantastic experience here. I came in for one box to ship an item for my wife. The store has…read morea great selection of sizes and packing material. I was able to quickly find an appropriate size. The employee was fantastic. She gave me some paper to crunch up to fill the empty space in the box. She was very friendly and made sure I was leaving happy. The prices are a bit high, but the quality and service make up for it.

So I come here at different times when I need to ship stuff. Most of the time it's when a certain…read morevendor uses them. I don't really come if I have to ship something on my own. They are located in a strip mall. There is a parking lot with some spaces dedicated to the business. I used one of those spots. The spots are really tight and I don't really like the spacing since there isn't much room to get out of your car or in case of scratches from the other vehicles. It was pretty empty when I arrived and no line. I was dropping off a prepaid package for a return of one of the vendors I use. It seemed the clerk took longer to print me up a receipt than the other clerk. While I was waiting another customer was dropping off a package to ship and they were done in a minute. Oh well as long as my shipment arrives on time it doesn't matter. Due to weather my shipment was delayed for quit some time. Yuck

Customers service was above and beyond, ask for Erika. She helped me print out my resume, even…read moreallowed me to see what they would look like before finalizing. It was such a great value, I had them print out multiple copies! A+

I had an excellent experience at The UPS Store thanks to Johnny. He was professional, friendly, and…read moreincredibly helpful throughout the entire process. He took the time to answer all of my questions, explained my options clearly, and made sure everything was handled quickly and accurately. What really stood out was his positive attitude and willingness to go above and beyond to provide outstanding customer service. It's rare to find someone who is both knowledgeable and genuinely cares about helping customers. Johnny made what could have been a stressful task simple and hassle-free. If you're visiting this UPS Store, I highly recommend asking for Johnny. He is a great asset to the team and deserves recognition for his exceptional service!

I stopped coming to this UPS Store about a year ago. I used to use them for Amazon Returns and…read moreNotary, however my previous experience was the charges any amount they like to quote. Today I stopped by again because the other UPS Store's Notary person is off so I decided to give them another try since I called them. Honestly I don't know why they're so lazy there. It's obvious that I bring my little English speaker elderly parent to update her pension benefits update which requires Notary. The chubby tall man was doing nothing and when told we need Notary the younger man have to help him get the Notary booklet. While he was walking over he asked for the Title of the Form, we gave it to him. He insisted my mom that speak little English need to know the title. He did not accept it while she was explaining it to her it's update pension benefits after his death. It's pretty much the same title, while he insisted it's the law and turn us away. It's probably because I started asking them if it's $15 per person. They are pretty much thieves there. Someone needs to investigate them and get them arrested if possible. I know I'm ranting but it's just this isolared UPS Store because I'm still using other UPS store, just to be fair.

As we were cleaning house preparing for a move, we realized we had a bunch of dead electronic items…read morearound the house. We gathered them all up in a box and took them to Staples to recycle. I live the ease of being and to drop in , drop off, and be able to get some credit for the recycling like you would with cans or bottle recycling. Staples does it all from printing, recycle, sell, faxing, and I don't even know all their services. It's a clean store, plenty of parking and helpful service.

I come here sometimes for projects that I don't know how to do at home. They are always very nice…read moreand greet you when walking in. My spot is the Service center. The guys working there are always super patient with me and help me with what I need. They give me the tips and advice for the best outcome. Once I printed a 5x7 black and white picture that I needed and this last time sone sheets of stickers for some mugs I was gifting with my own logo and colors. The jobs are usually done the next day they send you a notification and you go pick up. I paid when I picked up. Very easy and efficient method. Theres always lots of parking and has a nearby location.

I think if folks new about the Postal Annex they would be coming here in droves compared to the UPS…read morestore down the street. Same services and then some. No appointment needed for your passport photo. Drop off returns, etc. Amir was fantastic with friendly, professional and competent service. Price points can't be beat either. Thank you!

Know your shipping prices before your come in here. Quoted Shipping a $6 media mail package should…read morenot cost $24. I have no problem with people making some profit, but that's preposterous.

It was a Monday afternoon and I thought to myself this was the best time to get a LIVE SCAN…read moreFINGERPRINTING. I was thrilled to get it done. Got my form, my picture ID and went right in. The line was so long! The lady behind the counter said Mondays are their busy days. When it was my turn, the woman at the counter was multitasking and she said she's doing one right now with another. She asked me to patiently wait. She finally helped me and she was patient with me as well. It wasn't so bad. I was surprised the cost of Live Scan these days. Last time I had to do it was maybe in 2013. Today in 2026 it's significantly gone up. It's not UPS fault. The economy and the price to roll your prints and to send to the government are separate fees. It's best to go on their less crazy days. But the woman who did my live scan was extremely nice. She even thanked me and said my name. lol. The extra customer service demeanor made it worth while. I'll return. Forgot to take photos.

This review is about the "manager," Athena…read more Yesterday, I walked into the store and immediately noticed Athena having a very intense interaction with the customer ahead of me. I had no idea what had happened before I entered, so I can't speak on the details of that interaction, but the atmosphere in the store already felt uncomfortable and tense the moment I walked in. Shortly after, the customer left, and Athena called me over to her register for assistance. From the very beginning, I was met with hostility and an unnecessarily rude tone. I had a larger Amazon return and simply explained that I wasn't sure whether it could go through the kiosk or not. Instead of offering help or guidance like most employees in customer service would, Athena coldly responded, "Well, it depends on the label." As a customer who obviously doesn't know what that means without additional explanation, I looked confused. Rather than clarifying or helping me understand, she simply repeated herself in the exact same rude tone as if that somehow answered my question. At that point, it became obvious she had absolutely no interest in helping me. There was no effort to guide me through the process, explain the difference between labels, or simply provide basic customer service. Instead, she left me standing there confused. I understand that retail and shipping environments can be stressful, but there is still a level of professionalism and patience expected from someone working directly with customers, especially someone in a management role. I took my package over to the kiosk anyway, still unsure of what I was doing. Fortunately, Ethan was working that day. My husband and I have visited this location many times before, and we have mostly dealt with Ethan during those visits. Every single interaction we've had with him has been excellent. He is always professional, patient, polite, and genuinely willing to help. We've noticed multiple times that when the store becomes busy or chaotic, Ethan is usually the person keeping things together. He helps customers efficiently while also assisting coworkers whenever they need support. Even while helping his own customers, he manages to multitask and maintain a positive attitude. He creates a calm environment, communicates respectfully, and actually seems to care whether customers leave the store having had a positive experience. When Ethan came over to help me, he immediately informed me that the kiosk would not have accepted my Amazon return and that it needed to be processed directly by an employee instead. He handled the return quickly and professionally without making me feel like I was inconveniencing him. The "manager" could have told me this from the beginning if she had cared enough to spend even thirty seconds helping me rather than dismissing me immediately. While Ethan was helping me, I asked for the manager's name because I intended to report the behavior I experienced, Ethan let me know the manager's name is Athena. Mind you, I had no idea the woman who I dealt with in the beginning was the manager and I didn't see a name tag. After leaving, I called the store and confirmed I was speaking with the same employee from earlier, Athena, who identified herself as the manager. She continued the same rude and dismissive tone over the phone. When I asked who she reports to, she replied sarcastically, "My boss." I then asked for a name, and she said she was "not allowed" to provide it, which was inconsistent since another employee had already shared her name without issue. She eventually stated she reports to someone named Adam, but then added that he "wouldn't care" or "wouldn't respond" because complaints like this "aren't important," which was incredibly dismissive and unprofessional. Athena's behavior was rude, hostile, dismissive, and completely lacking the basic people skills required for customer service, especially for someone managing a store and representing the business. The number of reviews mentioning Athena's poor behavior is genuinely concerning, and it's disappointing that ownership appears comfortable allowing customers to repeatedly have negative experiences with someone in a leadership position. Poor management affects not only customers but also the employees who then have to deal with the frustration and tension left behind afterward. I genuinely feel bad for the staff working in that environment because negative leadership impacts morale, teamwork, and the overall customer experience. The difference in professionalism between Ethan and Athena is night and day. Ethan carries himself the way I would expect an actual manager to carry themselves.

The passport application process is easy and efficient if you come prepared!…read more 1) Make an appointment on the USPS website for passport application and/or passport photos. They accept walk-ins but not sure how quickly the line goes. I had an appointment at 5PM on a Monday and the waiting room was packed when I arrived at 4:45PM. I was called back by 4:55PM for my appointment, bypassing the walk-ins. 2) Application - there are passport applications in the waiting area but I printed and filled mines out prior. 2a) Documents - Have the original copies of your supporting documents signed and ready. I made photocopies prior but they made new copies for me (so you don't necessarily have to make copies beforehand) 2b) Fees - Make sure to double check the application instructions and fees accordingly so you can prepare a check/money order for the passport. Passport photos were $15 which is a good deal compared to Fedex/Staples which is closer to $18-$19? And it's convenient to just have them take it and attach to the application. USPS charges $35 processing fee. I paid with a credit card but had my debit card/checkbook just in case. 3) Track - I received an email ~ 5 days later saying my application was received and received my passport in the mail ~ 2 weeks after my appointment (not expedited). Was told that supporting documents arrive in the mail a few weeks after you get your passport. Located in a smaller parking lot but not difficult to find parking. The passport office is to the right of the USPS main entrance. Hope this helps!

Horrible customer service June 1, 2026. 5 customers waited in line for over 30 minutes and even…read morewith repeated attempts to get attention, no customer service was given. Still here, 1 hour later. Finally, a person came to the counter. DEFUND USPS!