Super long wait time and no one who worked there cared about their customer . Went to fed ex down the street while the same 3 ppl where there from when I walked in . YOU GUYS SUCK. Mostly because you all could care less . In the age of the customer, show some attention . None was given, and if zero stars were possible , that's what you would get . Again, you suck read more

45 min to mail a prepaid box. They should have more than one person at the store. It need to go today or I would of walked out. There is no reason to have only 1 person working read more

I had the largest and strangest items to ship and was quite nervous if it could be done. They created boxes for me and helped me through the whole process. read more

Just a terrible experience from the moment I walked in. Will happily drive farther in order to not give this store my money.

Customer service is not a priority at this store. I just read some of the reviews on here and at least I'm not the only one with this experience. I tried to mail a package and waited in line for about 10 mins, which wasn't too bad. When it was my turn, the employee/owner decided to help the following 3 people behind me because the line was getting long and she felt that she could clear out the line quickly while having me wait. It ended up taking another 5 mins until she got to me even though it was my turn. On top of that, she was not helpful in answering any questions I had. Instead her canned response was that they don't do that at that location. I ended up not shipping my package. At the end she said she cancelled my transaction and that I could take my package. Unless you have a package that already has a label and you just need to drop it off, I would avoid this location if you need any sort of servicing. read more

I'm a disabled Military veteran, I went into the store and needed help but they decided to help the 3 people that went in after me. I had asked for help on the computer ( which was very slow for a store that's new) and I still wasn't helped so I left out of frustration. read more

Love the service you get from this store. Always trying to do their best. Thank you for opening up so close to my office.

They helped me solve the problem patiently. The staff are very enthusiastic and very responsible! Loved it!

First UPS store I've been to where they don't have a free tapping station. I brought in several packages to ship and I had to purchase tape which was very cheap and would have taken me for ever to tape the boxes shut and place the labels so I decided to just leave. I will keep going to my store near home. read more

Quick and easy drop off; requested a receipt and was out of there within 5 minutes :)

Background: owner never clarify their rates. Please note that Amazon's published rate says $1 on the app and that's the norm with all of the UPS locations in The USA. This owner operates as an exception to the rule but failed to inform the customer that he charges more than the $1 NORM. So When he asked a vague question such as do I know the charge I then said yes referring to what the $1 amazon app says. But the real issues are: 1. He is not clear about his higher "rate difference" which feels like a SCAM as other reviewers noted. He also tries to find any excuse possible to justify his higher rate such as computer time use of machines printing fee paper costs etc...its very simple. It's an amazon label it's $1 and that's what Thousands of other ups locations do. If you're reading this review and you have the time, do us all a favor and report this location to ups corporate. At the very least I hope this review saves future frustrations for others. If you're an amazon user, you would know printing a ups label at an ups store costs $1! If he charges $3+tax for his label there is a huge discrepancy and possibly a violation of terms between ups and amazon. Just read the other reviews on google and yelp then the message is clear! This isn't his first! He charges $3+ tax 3x the normal price of others. The real problem was his shady approach and his do whatever he can to proof the customer is wrong attitude plus the staff pretended the register was broken so I didn't want to wait around for .83 cents I then came back for my change because I felt the homeless guy on the street deserved the change more than him. His reply continue to show "the customer is wrong" and The waiter was happy he got an extra buck for his tip! Don't support this arrogant and shady behavior! Save yourselves the time and frustration, FEDEX by john Wayne is 100x times better. read more

The staff was very helpful with getting multiple different orders out in a very quick manner

Horrible experience. Never coming here again. Staff has no knowledge about how their systems work, she wouldn't let me speak with the owner because "he doesn't speak English" read more

I get it why this store has low reviews, the staff here are unbelievably rude and lack of knowledge, they obviously have no idea that ups is working with some of the website and should provide free box and packing with the label provided. Went in with the label and account number and the staff didn't even bother to scan the label or search the account number online to check if their company provide free box for the label. The lady just told me to buy the box and charge me extra service fee, umm I didn't even know there's service fee when I buy the box. Second funniest thing is that the staff won't even let customers touch their tape LOL, when I try to sealed the box myself bc I had past experience when ups ripped the label off during delivery which cause the package failed to deliver and was returned to me. The lady immediately take the tape away from me and informed me that I am not allowed to use their tape. I guess that's bc they want to save as much tape as they want and have an excuse to charge the service fee, only bc SHE SEALED THE BOX. Save that tape for yourself, she's definitely gonna live with that tape. Uneducated and unskilled staff, I'm sooo impressed. read more

This store is completely useless. This is the worst UPS store I have ever visited and it is all due to the extremely unhelpful store manager. I came to ship four large packages and she REFUSED to ship them unless I bought their boxes at $20 per box. I have shipped these same packages through UPS multiple times before, with no problems. I explained all of this to her and she still flat out refused to help me. I went to another UPS store only 5 minutes away and had no problems. Bottom line: Do NOT go to this UPS. The management is horrendous. read more

Horrible experience!! First time going there and they lied to me. Everything the staff said was a fraud. She was the only one working because " they had an emergency" but every time I call to speak to the manager or owner, the same person picks up. There was a line almost to the door, and everyone in line was waiting about 15 min. FINALLY, It my was my turn.. the first thing she asks me was " do you want all of this in one box, it'll be a lot cheaper?" I said why not sure (thinking she is trying to help out her customers and not lie to them. She seals the box and puts my clothing that I brought in a package and was creating the shipping label. While she was creating the shipping label, I asked her " how much is it since you said cheaper?" She answers " $21.32" I was chocked!!! I questioned multiple times on why I'm paying $21 to ship out my clothes.. she said the box is $10. I went to every ups store after and spoke to all my friends and family about it and they said they've never heard of someone having to paying 20$ to ship out 6lb worth of clothing to LA (40 min away from me).. I'm not done yet!!! I told her I'm only gonna pay this because I've waited in like for almost 30 minutes and I'm on my lunch break. While I insert my card, it said total amount due: $31.. I took my card out and questioned her again on why the price increased. All she kept saying was " idk that's what the computer says, and the box". If it was cheaper then why is the shipment worth more than my clothes?? I told her that can't be right, and she started stressing and saying that is correct and I'm just basically wrong. I told her to cancel it because I will not pay that much when I can basically drive out and deliver it. She told me I can't cancel it it's already in the system .. few minutes later she was " able to cancel it" and started giving me attitude. Then she tells me you have to pay for the box since it's already used now.. I said you want me to pay for the box that you offered to give me without me evening needing it?? And she kept going on how I have to pay for the box whether or not I'm shipping anything. She made me walk out with paying for a $10 box and not shipping my items!!!! They are horrible!!! POINT IS: they don't CARE ABOUT THEIR CUSTOMER SERVICE, THEY OVER CHARGE, STAFF IS RUDE!!! They didn't even bother apologizing, AND THEY LIE!! DONT EVER COME TO THIS LOCATION. MY FRIENDS, FAMILY AND COWORKERS ARE ALL AWARE AND WILL NEVER STEP FOOT!! read more

Return stuffs to Amazon. Easy and quick. Just a bit find to find parking...but happy with this location. read more

Great costumer service experience with Monica and her manager! I was having a complication with a delivery, and they were both extremely helpful and professional. Wonderful experience here. Thank you!! read more

i had a 60 lb box needed a new label and mr amir shaji wanted to charge me extra asked him to charge to account said no cash only went to santa ana location on bristol no problem at all. never go back to this place read more