I am in my 2nd year of being a box holder and have no regrets in getting one. The people at this store are very friendly and super helpful. They will eventually get to know you and are welcoming everytime I go there. My favorite service as a box holder is that I can have all my packages signed and held at that location and pick it up whenever I can. This is perfect for my business. It beats waiting at home for the package and having to sign it. Working with this store is in my long term plans and I highly recommend their services. read more

The team at the Marketplace UPS Store have long provided me with efficient and personalized service, and so this review is overdue. In particular, I want to call out the intangibles - they know my name, even after a long break in visits, and have created an environment where I look forward to going back. Great attention to detail - they don't take my business for granted. read more

This UPS location has been so easy and wonderful! I really appreciate how helpful everyone is and it is quick and easy. It is very clean and organized and have never had a bad experience with anything here! I highly recommend to anyone and everyone! Great experience every time! read more

The people that work at this location are always so helpful and their customer service is excellent! It's a very convenient location and the store is always very clean and safe. read more

I always come here to do my amazon returns and pick-ups. In the past other places i've gone to that do amazon drop-offs always have had issues, my packages are kinda messed up looking, or it's always such a long process. but here it's always quick and the service is really nice. i'm not one to leave reviews, but it was such a nice change i thought they deserved it :) if you have to do anything amazon related, avoid the grocery stores or department stores and just go here read more

Service not too great here. Just dropped off a package and it took them forever to help me and when the did the lady seemed to have an attitude. For the most part ups store have been good to me the one in Dublin is good. Also the parking is bad here had to wait for a spot to open up. read more

The UPS Store - Shipping Centers Near Me - San Ramon, California

Totally illiterate and unfriendly. Went in for notary. Even while notarizing document she moves around to address other shipping customers. Not focused at all. There was a document which requires her self to declare as a notary and sign. She declined to sign that section as she doesn't know the meaning of affiant. read more

I frequent the little shops in the area and one day needed some packages to be sent out. I remembered seeing this store on my walks around the place and thought I'd try it out. As I walked in the store I was greeted by warm smiles from the staff letting me know they acknowledged my presence and I'd be assisted soon. I waited in line and was assisted by Astika when it was my turn. She was very knowledgeable and helpful. She answered all the questions I had. I noticed they do live scan fingerprinting and offer notary services too. I will have to come back for both. They have a selection of boxes and packaging items for purchase should you need any and offer printing services as well! I was very impressed at the range of services they offered. I will be back again. read more

Such an amazing experience, I came in with a package and the guy Nichi helped me out. Was extremely sweet and gave amazing customer service, he went out of his way to re tape my package, as I suck at these things. He made awesome conversation and assure everything is intact. I would definitely recommend this place to friends and families. read more

I occasionally go into UPS to ship things and the other day I went into my local store and it was really easy and fast to get everything done. I previously went to other locations because it was closer to work but with Covid mixing things up I went to this store and it was waaaayy faster. The guy at the front Trevor was really helpful and quick that I was just in and out before I knew it. Ill be sticking to my local store from now on even after we go back to work! read more

Looking to return a ginormous suitcase I had ordered online but had already thrown out the shipping box - so came to UPS to get it packaged up & shipped out It was a Saturday morning & there was only 1 person working. The girl in front of me had 4 boxes to wrap up & ship & needless to say that took a while since each item must be weighed, then measured, then taken to the back to get boxed, then back to get weighed & measured & finally the delivery charge is presented to the customer to make sure they are in agreement Luckily I came in when I did b/c about 5 other people walked in right after me & we all knew it'd be a while Let's just say my shipping was $140 & that was the *cheapest* quote they could offer! Outrageous! But what was I going to do? There was no local facility to return the item & my only option was mailing it back Turned out that there wasn't a box big enough to fit my suitcase so the guy crafted it out of 2 boxes but then I got charged double boxes & double packing fee - NOT COOL. Shouldn't I have been charged for the size of the box you didn't have in stock instead of double for the box size you had? But again, what was I going to do.....I'd already been there 20 min while he finished packing the girl ahead of me & I was scared to take it anywhere else so I let laziness win out & just paid the astronomical fee Wonder if that fee was for hand-delivery? Maybe the box will get a spa-treatment? So for not being adequately staffed & for charging me double b/c you didn't have the appropriate size in stock, have to say I've experienced better read more

I have to call out outstanding service when I get it - this morning I went to the UPS store at Market Place. I had two packages to mail that I had not labeled and I needed to get my fingerprints submitted to volunteer at the high school. I was the first person in the store at 9:01am with two people right after me. Ahsan was the only person in the store. I was greeted and he had both of my packages labeled and rung up within the first 4 or so minutes while I was filling out the form I needed for fingerprinting. He then proceeded to help the next two people while I was writing and then quickly back to my fingerprinting. I was out of the store within about 13 minutes. He was so professional and efficient, making sure everyone was taken care of. I hope his manager recognizes his professionalism and efficiency! I will be sure to come back to this specific store for future needs! read more

usually get my business flyers done here all the employees including the managers are fantastic if I lived 20 to 30 miles away I would still come here best in the Bay Area read more

By far one of the better UPS locations I've seen & experienced.....no it s not that huge its actually like a hole in the wall sized establishment, but what they lack in size they make up for it in excellent customer service, almost everyone in the line who got serviced by both the employees had a happy experience I guess 'coz all had a very satisfied tone & appreciative demeanor... It was a little hard to spot as it does not pop out like other UPS locations...may be its the facia of the complex that blends the UPS sign into the back ground. The parking can be a bit tricky, theres few spots dedicated to this store and even though there's plenty spaces available there are a lot of businesses than share the lot... Good place, good customer service... read more

I went to UPS to ship a package and was greeted by Trevor. I had a few questions regarding the shipment and he was very helpful in answering all of them. Trevor is a very engaging worker who cares about the customers here and I look forward to seeing him when I visit this store read more

I do my drop offs here all the time and the staff is always helpful and friendly with fast and efficient service. Highly recommend. My fav UPS store! read more

I typically get my labels printed from UPS.com and then bring packages to this place to drop them off and grab my receipt. Despite the COVID-19 crisis, seems like a very clean store to get you in and out very quickly. read more

Hands down the best UPS store I've been to. Staff are all friendly and knowledgeable. Love that this is so close to my home!

Amazing customer service, kudos to Astika for going above and beyond to help with my international shipment. Never seen such a kind, friendly and professional service. I highly recommend this location! read more

They remember my name and get my mail for me if they aren't too busy. Service is prompt and very friendly. I've had a mailbox here for 5 years and will keep coming because of the convenience and service. read more

Notary services was fast and efficient. Great customer service. People are super friendly and store is very clean.

I work close by and come into this office weekly. I'm always greeted and the staff is very friendly and happy to help. Highly recommend!

Very friendly staff who get you in, out and on your way quickly! Great location and they have the best cards there for any occasion. You can drop off your Amazon returns there as well which is very convenient. read more

I would give 10 stars if I could! Astika and her staff are very kind and friendly! The perfect neighborhood one-stop shop for all your shipping needs! read more

Helped very quickly! Super nice staff! Did not have an issues while dropping off my package

Great UPS STORE! I come in here often and I am always given 5 star customer service!!! Highly recommended:-)

Always fantastic service here. They are friendly, fast and helpful. I appreciate how I can handle all of my mailing and return needs in one place. read more

Always the best experience at this UPS store. They are incredibly friendly and helpful. Last time I walked in with two Amazon returns, thinking I could ship together. She pointed out they could be going to separate facilities and helped me package separately by reusing a padded envelope. Easy drop off and always efficient service. read more

The customer service was great. The staff was very friendly and professional. They helped me with everything I needed in an efficient manner. read more

This UPS store is always poppin. Always great customer service. Nichi who works there is great. Super friendly and needs a raise. Whatever they are paying him isn't enough. There needs to be more people like him in customer service. I recommend this place to anyone who needs to handle their business. read more

Awesome and courteous service from the gentleman that helped me at the store!!! He put a smile on my face, with the way he went above and beyond to help me. read more

This place is excellent! I come here to drop off my packages just because I know the service is going to be friendly and efficient. Keep doing what you're doing read more

This is the BEST UPS Store experience we've ever had. I've had a few private mailboxes over the years and this location stands out as exceptional. Astika always provides amazing customer service and her team goes out of their way to accomodate and be helpful (thanks again for your recent help Trevor!). We are very happy with every service they've provided and this UPS Store has earned our HIGHEST recommendations!!!!! read more

This is honestly one of the best customer service experiences I've ever had. Astika was amazing from the start. I had to notarize a document and she was thorough and helpful the entire time! 10/10 would return. read more

I went in to ship 4 boxes to 3 different locations. Although there were 2 people in front of me and then a customer behind me (all with a lot of stuff!), the employee was so personable and calm. Very professional and organized! read more

Fast, careful, efficient AND friendly - could not be an easier visit to send a package.

This was probably one of the best customer experiences I've had in a while. We got to the store today at opening and the employee was immediately accommodating. I wish I got her name because she was super nice to us. She even gave us a discount because we had to ship so much. Overall it was a 5/5 experience. read more

They did an exceptional job packing up some irreplaceable family items to ship across country...Thanks!!!

I use this location often. They are always quick and attentive to my needs. They are always able to provide the services I need and gave the answers best suited for my request. As a regular, they have remembered me and appreciate my business. They are also conveniently located in a local marketplace so I can run all my errands at the same time. read more

I felt like I walked into the twilight zone. One guy eating an apple looking like he hates his job. Won't greet me no matter how many times I say hello. Other guy arrogant and condescending. Acting like I made it so hard for him to tape my box when he had a tape gun sitting at the register. I won't be back for this apathetic service. read more