Service Department was good. I liked Joe. Sure, they are a bit overpriced, but that's what you get at a dealer in exchange for knowing that the warranty remains and the work is done correctly. read more

Great team of professionals at Thorson Buick GMC. Thank you Gregg Smith for an enjoyable and relaxed car buying experience.

WOW! I dont know how they stay in business bunch of lazy people working there that dont care about the customer or there car especially that sandwich eating service managers all he cares is about is his paycheck. okay so here is the story i brought my car there worked on it for 2 weeks ones it was ready it sat there for 2 days they didnt even bother calling me I had to call there 5 times and was put on hold every time finally talked to someone thats when i was told my car has been ready service adviser was vincente another lazy one. read more

Very good service and pricing Gary was easy to deal with this dealer is involved with Costco very competitive

Our experience was fantastic! Jeff Purcell went above and beyond in the purchase of our new GMC Yukon. Not only did this dealership offer the lowest price in all of Southern California, but they were the nicest and made the experience a pleasant one. We live over an hour away from this dealership and were able to make a deal via email. Jeff made sure that everything went smoothly and all we had to do was go in and sign the documents. He even came in on his day off to meet with us and explain all the neat gadgets on our new car. We highly recommend this dealership and appreciate all of Jeff's hard work. read more

Thorson Buick GMC - Thanks Jeff Purcell for a terrific experience buying our new GMC Yukon! - Car Dealers Near Me - Pasadena, California

Great Service. I had been strung along by Mark CHRISTOPHER GMC What a waste of time. Thorson GMC has by far the best customer service I have ever experienced. Not only did we purchase a 2018 Terrain but also bought a 2019 3500hd. Great Customer Service got them two sales that day. Thank you Vince. read more

This dealership has been bad news ever since I started coming here to service my 2015 GMC SIERRA . The first time I brought in my truck to get service I ended picking it back up a week later with a dent in my passenger side door and they denied that it was the dealerships fault . I had to argue with the service manager about that until they finally decided they would remove the dent.. second time I take it there for a battery replacement and system update along with a ignition check, the service representative Vincent offered to wash my truck .. I come to pick it up and I noticed all these scratch marks and swirls. Looked like they just threw water and dried it off with a metal brush ...Now the " manager" comes out . After fighting and arguing with them they scheduled me another appointment for next week to come and get a wax and detail ... another waste of time because next meek came and I showed up around 8AM Thursday 10/26/17 and I wanted for 15 minutes until the manager recognized my truck and came out with another manager DON. Now DON the manager comes out and makes me back my truck out into the sun out of the service drive and doesn't even properly inspect my truck or even considered to walk around it and says "that isn't our fault, what happened here is we washed off your " wax " and that's why you have scratch and swirl marks on your truck , we pay a lot of money to buy special products to wash our cars . He denied fixing my problem. Said thats your problem not ours. Said I will not wash not wax your truck . After they made me waste another day off to come after they had made an appointment for me .. I told don this was bullshit and that's when he said again " like I said I will not do anything with your truck snd please don't ever come back to our dealership we will not service you no longer. Told him maybe that's why you have poor reviews and he again said well don't come back here to this dealership you will not be helped. And this whole time there was 2 customer in the service area listening to the whole thing. Listening to DON make me the customer feel like trash and didn't care what the customer had to think while he ARGUED with me right outside the service area ........ do yourself and favor and DONT come to this dealership. The worst service . Drive that extra time to PENSKE CERRITOS.. now I don't even feel comfortable taking my truck there for service.. HORRIBLE DEALERSHIP!!! read more

Their Service Department should be avoided at all cost. The level of incompetence is unimaginable, and the management could not be bothered to deliver responsive customer care. Clearly the mechanics are either not hired with the highest qualifications or the ongoing professional development that the mechanics receive is sub-par. The mechanics seem generally inexperienced, and absent diagnostic tools, are incapable of understanding how a vehicle works. Most "old school" mechanics know a vehicle inside-out, and are capable of making expert diagnostics assessments without training wheels. Because the Service Department is so overly reliant on diagnostic tools, they missed a critical transmission failure that had been complained about for two years (then they tried to deny that we raised the concern). It is my sincere belief that they intentionally wait until your vehicle is out of warranty before they eventually diagnose issues properly (and that requires that you practically harass them), so that you are stuck paying for repairs out of pocket. Thank goodness we record everything and have tons of documentation and evidence in our particular case. BUYERS BEWARE! Take your business elsewhere. If you have had issues (past or present) with Thorson Service Department contact their CEO Mary Barra at Mary.Barra@GMC.com. Come to think of it, I think Mary Barra would find all of these reviews about the Thorson Service Department of interest. Seems to be a pattern... read more

Daniel Wong and the sales team did an amazing job! I enjoyed my buying experience and will return for my next purchase. Truly professional and looked out for my best interest!"|" read more

I scheduled an appointment for an oil change on my truck for 1pm. Arrived 5 min early, asked service writer how long, he said 30-40 min. 2.5 hrs later I get my truck back. Why did I schedule an appointment if it's gonna take 2.5 hrs to do a simple oil change. Never going back. read more

I'm very happy with the customer service. They always take the time to explain everything

This is regarding the parts department. Spoke to a gentlemen, didn't get a name but seemed unwilling to help maybe having a bad day. Very few GMC dealers around LA got to go else where. read more

This GMC Acadia has been a big let down and I would never purchase another GMC vehicle again. I didn't even have 40,000 miles and my transmission had to be rebuilt aside from other major problems with the vehicle. The location manager is arrogant and is insincere when dealing with car issues. And what's worse, they offer no service on Saturdays. I would neve recommend this dealeship to anyone. read more

The service at Thorson motor is incredible. They treat you like family and take the time to address your concerns without feeling pressured. Everyone there was so happy which told me that they love what they do and work for a great company. The environment was so happy and everyone is very welcoming. Special thanks to Jeff Purcell for getting me the car that I wanted with all my special requests!! Thank you Olivia for your time and help.I would recommend them to any of my friends and family!!! read more

Awesome customer service. Didn't hound me which was greatly appreciated Mike Grady Jr made things easy I look fwd to doing business with them again in the future. read more

Mike & Ron are awesome. They gave me a great deal on a preowned Terrain. Mike offered to purchase my used vehicle, which saved me a headache of having to sell it. My wife is impressed with the purchase transaction. New customer for life. read more

Excellent customer service from Thorson GMC! I will always recommend friends and family to this dealership for sales and/or service.

If you value your vehicle, run to any other service department ANYWHERE ELSE, but do not go to Thorson. Their Service Department is dismissive bordering on negligent. I question whether there is an experienced mechanic among them. Our one year old car began experiencing what we just recently discovered (two years later) was transmission issues. Additionally the Infotainment System has persistently crashed since the purchase of the car. Despite bringing the issues to Thorson's attention over the course of YEARS, we were dismissed. Now we are being told the vehicle is out of warranty (how convenient) and miraculously they now discovered the transmission has issues so we are out of luck and have to pay for the repairs out of pocket. TWO YEARS WE COMPLAINED WHILE THE CAR WAS IN WARRANTY. Our tax dollars brought this auto company out of bankruptcy, and the thanks we get is to be ripped off at every turn. Corporate is no better. They practically dare you to litigate to be made whole. Shameful. read more

Only served to reinforce negatives about car buying experience. Haggling and nickle & dime mentality. Not to mention took hours. We we're serious buyers from the moment we walked in but were nearly turned off by a difference of $500 in trade in appraisal. Glad it's only done every few years as it is easily the worst experience in my life bar none. read more

Who rights reviews for car dealerships?! Well, this guy does after a tremendous experience at Thorson. Trust me, if you hate car shopping head over there and meet Chris & Mark, and all of the sudden you won't hate it any more. Amazing guys, and believe it or not, Buick & GMC are making some really nice cars now, sounds cheesy but we just bought 2! Just go and ask for one of them, you can thank me later read more

On November 13th I went to this dealership after speaking to a salesman for over a week. He called me with a number/price I could afford. So I asked my father for the favor of picking me and my wife up from Orange County. We get to the dealership, the salesman was friendly and let us test the car we checked it all out. Then my wife and I go in to sign paperwork, and as we are filling out forms. Ed Pacheco comes in and says "who is buying the car?" "Come with me" very aggressively and no please. We get into his office and he says "I don't know who agreed to this price but I can't do that because we won't make money." I told him that is what we were told and we won't go higher. And he says "we are going to have to decline." I was told the number by the dealer, I didn't make it up.... Meanwhile my wife got off work a couple of hours early, I rushed out of my classroom and we went to the bank to get the check. We wasted well over 6 hours in the trip, and when my wife told Pacheco he didn't say sorry or even say anything. Worst experience ever. Terrible customer service. Very rude. read more

Tracey was so welcoming and sweet! She made my car buying process so easy and comfortable. I was so nervous but she took care of me! She patiently went through everything that comes with OnStar/CPO vehicles and took her time explaining all the details. I've had my 2014 Buick Encore for about two months now and I absolutely love it. I will definitely be returning here next time I am car shopping! read more

My husband and I just started car shopping. We went to this dealer today, and even though we didn't leave with a car, we will absolutely come back when it is time to buy. Gregg Smith was probably the nicest car sales person (who seemed genuine) that I have ever met. He knew we were not ready to buy, and that we just started our car search and he still spent time with us. We went in liking the Yukon Denali, and left LOVING it. Even more so, we left wanting to give him our business. I think that says something about amazing customer service. - Thanks for a great experience read more

Armando Martinez was wonderful in every way. Got me exactly what I needed, couldn't be HAPPIER!!! Thank you for everything!!! We went to three other dealerships and it was useless, even though we had what we thought was a pre arranged deal. Armando exceeded our expectations without a hassle. For anyone that doesn't know, the Buick Encore is a great SUV! read more

Very pleasant and helped answer all my concerns over the financing. Good job Thanks read more

My GMC lease was up. When I leased it they brought it to my house. Asked to have the Denali picked up and Leasing Manager Daniel Wong said no way and HUNG UP the phone!!!! Daniel, Business 101; After a customer has spent over $40K on a lease, do NOT hang up on them. It's unprofessional and immature. A dealer closer ended up taking the return. If this is how Thorson GMC Buick treats its existing customer, how do you think they'll treat you if you are just coming in the door. Stay away. read more

Being a first time car buyer, i was expecting much stress to follow. To my suprise no stress was involved. Mike Jr, gabe, and Dan all did the best they could to match me to the best rates and coverage, which they did. Very swift process and very good service all around. They definetly proved that they have the customers best interest in mind and work with you to the best of their abilities. read more

I have always received excellent care and attention from all the staff. From the sales to service, esp. Ana my service writer at Thorson. It is why I'm willing to drive the hour from my home to their dealership. read more

I dealt with Mike Grady Jr. I had a great experience, he was helpful and not at all pushy. The finance manager really worked with us to get us a great deal. Will be doing business with them again. Thanks. read more

Advisor Astrid was great. Bought our 2014 2500HD from this dealer, so we get it serviced here. So far service is covered under maintenance warranty. Bought something from their parts department, they gave me a discount without me asking (score!!). read more

My car is truly my mobile office - I drive at least 15k miles each year. When we researched Buick Regals we talked to several dealers around Orange County, and did a test drive in Tustin. Overall, the most professional by far was Thorson Buick in Pasadena. Merlin was highly knowledgable, great to work with and gave us the best deal we could find on a new lease. When we took delivery of the vehicle, we were even more impressed with the dealership. Everyone was highly professional and very welcoming. Adam helped us through the paperwork, showed us around and explained how everything worked very clearly. Although we're in South OC, for such an impressive overall experience, it was worth the trip! You won't find better than Thorson Buick. read more

I just can't believe that I would be responsible for a defective airbag problem, GMC representative stated that "they wear out like any other part of a truck", however, all other parts of a truck wear out due to daily use, how then should I or any other consumer be responsible for charges due to airbags? I took our truck in Thorson Motors because the airbag light came on in September 2015, service department claimed an electrical problem, 2 weeks later same display came on, now after second visit results are the airbag is defective, now I have to pay for repairs. This is going to be the last time a purchase any GMC, now I know why consumers switch to foreign vehicles. Once repairs are made I will never do business here again. read more

I was highly interested in a vehicle at this location and decided to drive a very long distance to go over my options with a gmc sales person. I've been to multiple dealers and never had I came across a worst one than this one. Communication skills at this location do not exist, they will automatically assume you agreed to the first numbers they give you and will start the finance process without the clients consent. Once the manager found out he said they couldn't work out any other numbers with me, obviously customer satisfaction and referrals are not priority here! They were not willing to negotiate because they like the larger profit in their pockets thats why you see very little customers here. Save yourself the trip & headache, theres better sales persons elsewhere! Will update this review with sales person (gavin) & manager names soon (manager gave me a business card with a different salesperson name, guess he likes to hide his name). Here is an update 2/21/2019 we received a letter from this dealer stating we did not qualify for a vehicle because of some bs excuse (letter doesn't have a name just "thorson" ) keep in mind our credit is over 820. This dealer, salespeople, and manager are rude, unprofessional, and lack knowledge. Thorson should be ashamed of the type of employees they have! Just so you know we got a better deal on a better vehicle at Simpson gmc in Buena park, everything at Buena park gmc was 5 stars! Everything happens for a reason and I'm glad we didn't become a Pasadena thorson gmc customer, make us a favor and stop calling us! read more

Although we were late and in a hurry (oops!) we were welcomed warmly and taken care of fully. I'll admit, we are very picky customers, but Tim Gavern remained super friendly, accommodating and patient until we finished the process and got the car we wanted. Two thumbs up for this guy and his team! He also made sure to help us set up all the gadgets like OnStar etc before we drove off. Great guy and car dealer for sure and also the best deal we could find anywhere!! read more

When I chose the car that I was getting I noticed a scratch that needed to be polished. The sales person told me that after they washed it, it would be gone. We went inside to sign the papers and after we were done and the car was back we noticed that the scratch was still there. He offered to me to bring it back to have it polished. I did, and they couldn't get it out. The supervisor manager (Deborah) offered to do a Dupont treatment for the inconvenience. I said ok. When they brought it back and before I left the dealership I noticed there was now a chip on one of the doors. Deborah implied that I probably did it myself. I was furious. She mentioned that they can fix it, but I would need to bring it again. I brought it back when they told me, and they found out when I was there that they didn't have the paint for the job. Also, the person that was going to do the job saw the car and he said that it would not be fixable with just a cover up. That it will be noticeable. I was very disappointed. I left the car there because I didn't want to take it and bring it back. The car stayed a week there... The sales person (Gregg) didn't call me at the times that he told me he would. I was the one checking on the status of the vehicle. Also, he kept changing the days for me to pick up the car. This was very frustrating because of my work and life plans. It was also frustrating because the car is brand new and I hadn't used it for 3 weeks. I finally came to pick up my car and it was dirty inside... full of splashes of the polish liquid, not vacuumed inside, etc. Knowing what i went through, why not have something presentable for me to be happy. When I requested a print out of the work that they did for my records, Deborah was rude and upset for me asking for this. This is crazy because I am the customer and she should be accommodating after everything that they made me go through. In all the 3 weeks of bad service and lack of communication between all the employees at this dealership, I requested and left messages for the manager (Merlin) to talk to him and communicate my frustration. I never got a call back from him. Very disappointed. I will never ever again lease a car here or recommend anybody to this dealership. read more

Unfortunately, this was a very negative experience for me. I went in for a recall, and decided to take up the offer of an oil change/27-point inspection since I needed one and it seemed convenient. When I went to pick up my car, I was told by Ana Rodriguez that my filter housing "fell off" and broke, thus requiring a replacement part. But i was NOT called on the day that supposedly happened, and they did not receive my permission for the extra cost that it required from me. When I then picked up my car, I was not given an inspection report, and it took over a week for the company to send me the full report. Each time I had to call Ana, she was short and distant, and refused to full explain what was going on. It was a very "just pay up and get out" atmosphere. From the report that was finally sent to me, I found out that they rotated my tires when i specifically told them not to (since I had them rotated just 3,000 miles ago). So now I need to make an additional stop at my mechanic and rotate my tires again so that they are not uneven. Again, extra money that I was not expecting to have to spend. Overall, a very negative exchange - I would not recommend this location in the future. I guess I just have to call this a learning experience. read more

Well Had a need to take my car in for minor service. Since Thorson Motors is no longer an option I went to Symes Cadillac across the street and was quite impressed with the level of service I received. So if in need of a GM repair center that will treat you right then Symes is the place to go. Oscar is very professional and will be my go to guy at Symes for my car needs. Just as close as Thorson but with GOOD CUSTOMER SERVICE!!! Just passing it on. read more

I would give this place zero stars if I could. This place has not resolved my engine problem for the past three years and the car is only four years old. I would reconsider purchasing a GMC car if I were you. I really gave the American car dealers a shot to support my country but lets come to reality - the Japanese know how to make a car. This dealership has no idea what they are doing. Same problem at least three times and no solution - my mechanic usually tells me what the problem is and I take his diagnosis to the dealer since the mechanics at the dealer don't know what they are doing. read more

Took my car in and it got worked on for some factory recalls and an ignition problem. Asked 1200 to replace some parts and we're asking about 900 for labor and 300 in parts ( I looked up independently). I asked if they could just do recalls. they did and then a mechanic said he could 100% fix the ignition issue for about 200 bucks I said okay. Three days later didnt work car was starting 10/11 times so they didn't charge me. Took the car out to work and stopped at a coffee shop and car is stuck here for an hour and won't start. Called in and got 0 help from my representative, who in polite terms told me to go fuck myself and the mechanic didn't charge me so therefore it not starting doesn't matter. My solution is to bring it in and have the over expensive solution done on the car. Mechanic starts it wonderfully 10/11 times and I try to start it 5 and it fails 5 and I'm supposed to trust this dealership? They are sneaky and are looking for their bottom dollar not the customer read more

I brought my car (2007 Pontiac Solstice GXP) into the dealership to take care of several recalls. As I had just purchased the car about two weeks prior, there were a couple of other issues I wanted looked at. One of them was that the rear window had become separated from the roof. I had done some research online, and found the Pontiac bulletin which detailed how to fix this and what parts were needed. I also read quite a few articles that detailed how the dealer would typically say it can't be fixed and you need to replace the top. The best way to handle it is to print out the repair bulletin and bring it into the dealer. So, I made an appointment online and put the bulletin number in the comment section. I received a call a day or so later to confirm the appointment and the services that were needed. We discussed the repair bulletin and I was told to bring it in to give to the service adviser. I brought my car in and discussed the recall issues as well as the repair of the window. I gave the service adviser the repair notice. I was given an estimate of cost and sent on my way. I received a call later in the day that the recall work had been done, the additional servicing I requested was done, but the rear window was not repaired. I was referred to an upholstery shop to see if they could do it. Upon arrival, I paid for the services done, and waited for my car to be brought around front. When the car arrived, I quickly noticed the trunk was not closed correctly. This was not how I brought the car in, so was surprised that I was being given the car back like this. Because the window is loose, it does take a little work to get the trunk to close correctly, but can be done. I also noticed the car wasn't washed. This is the first time I've used a dealer in close to 20 years that my car has been returned and wasn't washed. I returned to the cashier and told them I wanted to give them some feedback on my experience. The service manager came out, and I explained the situation. He came outside to look at the car and offered to fix the trunk. I told him that wasn't really the issue, I could close the trunk, but really just wanted to be able to give him the feedback on the car. He offered again to close the trunk correctly, but that wasn't really why I was giving the feedback. He returned inside and I got into my car. As I was driving away, that's when I noticed the light on the dashboard because the trunk was open as well as a warning alarm that the trunk was open. I have to be honest, I have never been given a car back from the dealer in this kind of condition. I have driven Lexus, BMW and currently have a Lincoln. None of them would ever give me my car back with lights on the dashboard, warning alarms going off, the car not cleaned etc. Overall it was a very disappointing experience. I was originally very excited to have a dealer within a few blocks of my house that I would be able to take the car into, but now I am looking around for alternatives for service. read more