You never want to have to deal with tire problems. Unfortunately, living where we live in the Highlands and driving through a lot of alleys, we seem to run over a lot of nails and other stuff. It's no fun. This has become my go-to place whenever an issue props up. I've found Tire Discounters to be quick, professional and helpful. On more than one occasion, including the most recent time, they've fixed or diagnosed a problem and didn't even charge me for it. That's pretty rare for any type of auto shop. While they can be a bit busy, they usually get you in and out ina decent amount of time, especially if you have an appointment. Hopefully you won't have to use this type of service for your tires. But if so, this is a good place to go. read more

4 new tires, Service completed timely, only problem, they can't CLEAN up after themselves! Garage grease and scratches all over the rims. Black grease on driver side entrance and floor mat. When I asked the manager to look at it, he said, "I can clean it for you but it will be a few days, I have to order the supplies." What? Dawn dish detergent and some water my man! I just left as it wasn't worth the time or hassle. read more

This business stole my vehicle and won't answer my phonecalls now. They say they own it now

So far, so good. I purchased my 4 tires from here. Had an issue with one of the tires constantly losing air. My mechanic told me that it looked like I had a wire sticking out from the tire. I told tire discounters, and they said it was fixed. Week later, the same tire was losing air. I searched for the paperwork to see what exactly they had fixed. The paperwork didn't show the work that was done. I took it back to tire discounters and told them I was still having the same issue, and I asked what was fixed on it from the last time I brought it because nothing is showing on the paperwork that was handed to me. They didn't have an answer for me but said it would be fixed. Again, there is nothing on the paperwork on what was fixed. I asked what was done to fix the problem, and the guy at the counter said the person who worked on the car was not currently available for him to ask. I think it's weird that they didn't list twice what was done to fix the problem on the paperwork they handed out. I didn't want to stick around, I was ready to go, so I left. So far, I haven't had issues with the tire losing air. Folks at the counter are nice and usually greetful. read more

Tire Discounters - Tires Near Me - Louisville, Kentucky

Sooo impressed! Thank you for taking care of us. Computer messed up my 8am appointment & these guys got me up & going in 1.5 hours. Very pleasant to work with & didn't try to sale me stuff I didn't need. A+++ for my oil change, tire rotation & wiper replacement. read more

They were really good for me. They quoted me a fair price and delivered. No additional charges. They were very knowledgeable and polite. In short , they did what they said they would I was very pleased with my experience with them. 5 Stars. read more

I use to give them a lot business since I own three cars. Until my last experience of unbelievable customer service, I put them on my banished for life list. One of my cars was running sluggish and spoke to the manager. Followed his recommendation to take to a dealership, who basically kidnapped my car by making it un-crank-able. After making a 2nd trip after complaining about it, my car was working again. Then taking it to Discount tires per management, Who did unnecessary work and work I didn't authorize and charged me a fortune for it. Now I take my cars somewhere else that is about doing the right thing all the time. These guys don't care and just want to gouge you of your hard earned money. read more

i went there saturday to order tires and made an appointment to have them installed on wednesday at 9am. When i showed up they said my tires are still in transit . after a little frustration they apologized and forgot to check them in. after they started installing them i heard them bouncing my wheels on the floor like a basketball. after about 2 hours they were done. they left me with cleaning white crap off my wheels and i noticed scratches in my rims. ill never come back for tires at this place. read more

Avoid! 4 new tires, and ALL 4 NOT BALANCED CORRECTLY on vehicle. This was not an alignment issue. Called store, only excuses and noted it happens. Wait, what! This is your main job, you sell tires, and you don't check equipment regularly. Utter incompetence, as wouldn't recommend as basics in work and accountability lacking...deflection and excuses don't win nor create loyal customers. read more

Went there to buy 2 goodyear tires. They told me $400 plus a delivery fee (I'm guessing for them to go to goodyear and purchase) and a bunch of other charges. No thanks....went to goodyear, same 2 tires and all charges $380 read more

I arrived with a run flat tire that was flat at 7:30 am in hopes they could get me in. It's now 11:30am and the tire I need is only 20minutes away at their warehouse yet here I am waiting all morning while everyone else is being serviced. Clearly ...the fact I'm a loyal customer and was first here has absolutely no bearing on their level of customer service. My time is important but not as important to them. I could Uber to the warehouse and be back faster than they can transport a effing tire! I won't be coming here again! I'm sorry but making a customer wait 3.5 hours or more to change a tire is bs ! read more

Tire Discounters - Waiting at TireDiscounters - Tires Near Me - Louisville, Kentucky

I stopped after work to do a oil change and change the passenger front tires. I was told by a customer in front of me that if you get in before 530Pm they'll won't turn you down. Surprise I was turn down. I got there at 520pm the lady at the counter didn't say hello had a attitude with the lady at the counter making fun at her and her Hoarder son car do they know Is a disability I guest not. This guy came from the back and told me he can't help me because it take an hour to change the oil please give me a break. Have respect for people first. read more

Super efficient and friendly. Had my tires replaced in no time. I would definitely use them again.

Free tire plug. Great service! Manager took care of us! I've had terrible experiences at other local tire shops but all good here.

Took my vehicle to have have the AC checked out. Got a call from Dave at this store telling me it needed a new Compressor and. Evaporator. Ok. Asked how they determined that. He couldnt tell me. Just that it wasn't working. Asked if the mechanic who diagnosed it had any training. Like ASE certified. Um nope. But still charged me $149.00 to evacuate and recharge the system. How exactly do you do that if the system wont come on. Dave is a total jerk. Thought I shouldnt complain or be ticked off. And I was very polite while I was complaining about the $149.00. Took it to a real mechanic and turns out it was a sensor inside the car. Hey Douchbag Dave you're a real pro. Run from this place. Dave also told me he trusted the mechanic that missed dignosed the car because out of all the mechanics they have he was the most honest. They others he wouldn't vouch for. What's that tell you. read more

I purchased a set of tires for my Buick Enclave by calling Westport Road Tire Discounters and speaking with Andrew to be sure the tires were in stock and available for purchase. I got there in 20 minutes, and they did not have the tires in stock. The manager of the store (Andrew) said they would get the tires from another store. When the associate returned, they had a mismatched set of tires. They then apologized and said they were going to get another set of tires. I had been in the store for 3 hours by this time. They were not able to get the tire I purchased in the store and said they would upgrade my tires. This was a nice gesture, but it cost me 4 hours of my time. After I left, my tires were leaking air and were driving rough. I went to the Bardstown Road location and asked them to take a look at the tires. I waited 2.5 hours in the Bardstown Road store and was told my tires were put back on my SUV in a different position and not recalibrated. There was also a faulty valve stem on one tire. After 3 hours I was given an apology and told I could come back and get a free oil change for my inconvenience. Forward 1 month and it was time for me to get an oil change. I drove to the Bardstown Road store, and I was told there was no free/discounted oil changed listed on my account. I reached out to the general manager of the Westport Road store, where I originally purchased my tires, and was told to bring my SUV to his store and they would take care of my oil change. Time, dependability, reliability, and honesty are all important to me. Based on my experience I would not be able to honestly recommend Tire Discounters. read more

I came by day of before a long trip and the girl at the front was so incredibly helpful. They had my tires in stock, but didn't have the correct sized wipers so she told me the best place to go, and printed out my sizes for me to look for. They even repaired the one flat I had since it had the best tread so I could have a spare for emergencies. Amazing service, very quick, and very helpful. The guy in front of me in line needed a unique part so they overnighted it for him?? They really seem to care about their customers and I'll definitely be coming back. read more

Was about to give them five stars based on price, speed of service, and friendliness - UNTIL I sat down in driver seat and felt the sweat from person delivering my car back immediately soak the back of my tshirt! They have seat covers, but failed to use them! Steering wheel also filthy. Great price but will probably try a different location next time. read more

Tire Discounters - Grease from steering wheel upon return. - Tires Near Me - Louisville, Kentucky

It took 1 hr and 40 minutes to replace one tire and recheck my alignment. I had to contact this store 5 times in two days as the representative handling my tire failed to call me back 4 of the times he said he would. To top it all off, the service tech that replaced the tire decided it would be a good idea to throw a dirty wet spare tire on everything in my trunk bc it was too much work to put it back the way it belonged. I have been a loyal customer of tire dis punters for ten years and after this experience, they have officially lost any future business from me. read more

Bought a set of tires, got the alignment with it, car pulled right from the get go but I was working 15+ hour days and didn't have the time to take it back. The tires were a good brand but the cheapest thing they make I guess because it was not long before I had to replace them. I got maybe 2 years and 12k miles from them. Spent around $75 more on the next set at a different store and have been driving on them for 3 years and they still look like new. Moral of the story is you get what you pay for. Ps the old tires from the start would get no traction in the snow. Not even a deep snow but a light dusting and they would spin. read more

I took my car in last week because my tire I just had replaced (at a different location) a week ago kept going flat. After they looked at it they realized a part needed to be replaced. I was confused that they didn't notify of me this part last week when they replaced the tire? After asking the manager about this and reminding him that a Tire Discounter associate was working on my car a week ago he went ahead and replaced the part for me free of charge. I was originally frustrated that I had to make an additional trip for this tire, but I left thankful that they found the issue and he saved me from having to spend $75 on that part. read more

My dad purchased 4 brand new tires 5 months ago as a wedding gift for my husband and I. The associate he dealt with upsold him to buy "better quality" tires than the ones he originally intended on buying because she told him the tires he was looking at were "garbage" and would wear down easily. Let me also add that this same associate wore her mask down to her chin the entire time we were at the counter filling out paper work. Two nights ago while driving an hour away a small object got lodged in my tire and it immediately deflated from a small hole that was punctured into it. We had bought a warranty on the tires that had a "lifetime flat repair". When my husband brought the tire in they said our purchase for a "road hazard contract" was declined, though my dad nor I was ever asked about this option, and definitely wouldn't have declined something like this for such expensive tires. 5 months later and we are having to purchase an entire brand new tire because it is their word against ours and there is "no written proof" we weren't asked about a road hazard contract. My dad has been a loyal Tire Discounters customer for the last 30 years. This incident has caused us to cut all business with the entire franchise. Very disappointed with how unprofessional and unhelpful this branch was. read more

The folks in the store are really friendly and eager to help. My low tire pressure light kept coming on and they fixed the tire. I would recommend them to my friends and family. read more

Very affordable prices and they were able to get me in as a walk in. I only needed three tires and they were able to match the one good tire. Joe was super helpful and a super nice down to earth guy. I would make another trip here without a doubt. I've heard all kinds of different types of customers and Joe was cool with all of them. read more

New battery installed 356, oil change 65, tax 27, shop fee 37... First off a car battery installed for 356 is a rip off and what is the charge for SHOP FEE? Rip off place, never going back... read more

Having to change my review after a slew of bad experiences. Aside from long delays on anything being done here (and I have had them doing oil changes and brake jobs), my latest experience was the worst. During an oil change in my 2011 Fusion, they recommended I get my brakes done and gave me a quote for having them done. I wasn't able to do it at the time, but came back several weeks later to get it done. Booked an apt for 8am on Thursday morning, and when I dropped the car off they advised it would take a few hours. By 6pm I hadn't heard a thing, so I called them and they said yeah, it's been ready for a while, we left you a message! Turns out they had somehow mixed me up with someone else, whose record was for a Toyota Camry. Next, while on my way to pick up the car, they called me back and said that it actually wasn't ready because when they drove it around the brakes were still soft so they would have to bleed them again. Except that they didn't know how to, and their master tech wasn't available til the morning. So, the next morning I was there at 8am again, and they had it done by 8:30. I asked them what they were going to do for me on price, since I had been inconvenienced by having my car gone for over 24 hours for a simple brake job. Here the excuses came: the guy who quoted this to you initially quoted it too low, so you're getting it well below what it should have been. Plus, how were we supposed to know that it would have these issues with being bled? This is very different system than most cars. I called BS on that, as it's a Ford Fusion, one of the most popular mid sized sedans in the country, if not the most popular. In any case, I paid the bill and told them I would never be back. Now the kicker: the brakes are still wicked soft, and there's a clicking noise from the front wheels that wasn't there before. So after all that, I'm taking it elsewhere to have it done properly. Don't go here, you'll regret it. Sad how far they've fallen in a couple of years since my first review. read more

I took my car into the shop for breaks. About 30 minutes later the breaks were squeaking and grinding. I gave it a couple days hoping it would stop and it didn't. I called to have them check it out, made appointment the next morning. (in the mean time had the company mechanics at work check it out and they stated Tire Discounters put cheap brakes back on). Took the car back to Tire Discounters and they took it for a drive, came back drove the car in the shop area, then once they did whatever they did brought it back out parked and came in asking for me to drive it and show them what was wrong because they don't hear anything. (why did the originally put it back in the shop). We took it for a drive, no noise at all. The employee then started insulted me as I was imagining the noise and my work mechanics told me there was a noise and that the mechanics at my work was "blowing smoke up my a$@)", and trying to convince me something was wrong!!! I can't believe a well known company would treat their customers that way because they are female. I have told everyone at my work, (150 people) how they treated me and they will not be going to Tire Discounters. read more

Scheduled a 12 pm appt for an oil change and tire rotation and brought in exactly at noon. At 12:20 I noticed it still had not been pulled in. I inquired about the delay and spoke to manager, Mike, who essentially told me that an appt just means the next slot open. I was then told they could pull it in but there was no one to work on it and they hoped I might be done by 1:15-1:30. Why schedule an appt then? I could have just gone to Valvoline and been done in no time. Mike didn't apologize and made me feel like I was the fool for thinking an appt meant anything! The ONLY reason I will return to this location is because Willie behind the desk apologized profusely for the inconvenience. He could teach his boss some customer service skills! read more

Around 12:40p, I called a this location to see how long the wait would be for an oil change. The man told me over the phone to come around 1p. After getting a little lost, I arrived around 1:20p or 1:23p. Upon arrival, the only person wearing a face mask was the employee behind the desk. The woman she was chatting with (a customer) was not wearing a face mask. To my knowledge, this didn't seem like something the employee addressed. After they were done talking, the woman working behind the desk said she was "going on lunch" and asked another person to check me in. Another employee of this establishment comes to the counter. As I am giving him my name and phone number he stops to ask, "Are you the person I talked to over the phone?" I say yes. He proceeds to tell me that the technician is "going on lunch". I said okay, and asked if this person was the only technician. The man tells me there's only one technician "...and I told you to come at 1p. It's 1:29p now." When I looked through the window to the garage, no one was working on any cars and no one was in the lobby waiting on their car to be serviced. I have never heard of a place only having one person who provides oil changes. Especially, at a business that specializes in this service. At this point, I was not waiting for whoever to come back whenever after lunch, and I did not like the attitude. I decided to go to another Tire Discounter's location (Westport Rd) because my father recommended this business. Although, the positive experiences he has had were at the Middletown/ Shelbyville Rd location. read more

Very frustrated . Had an appt for to replace 2 tires as recommended by my body shop. An hour after picking up my car -my tire was flat. Got back there and they could not find a problem -they predicted valve wasn't tight. Refused to offer me any compensation for my time except for 1/2 off a future oil change! 3 hours later- Flat again. Wish I checked earlier as store is closed . I held off on a public rant -as mechanic was very polite and seemed thorough but now going public as I have a flat again. In case store manager reads this: Front counter employee did not have a mask on this morning and wearing below chin when I returned and stuck waiting in lobby. read more

Jimmy store manager has done a great job with communication on getting skid plate replaced. read more

Tire Discounters - Skid plate falling off after driving on highway - Tires Near Me - Louisville, Kentucky

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On Thursday I made an "appointment" for today at 9 AM for a front end alignment. We dropped off my car at 9 AM and was told they did not have an estimated time frame because they would have to go in and see if there are any other problems that might make it take longer. Fair enough. We stay in the area for about an hour and drive past it on the way home, and my car is still not pulled in. By 1:15 I have not received a phone call about my car so I call the store. They do not answer, the phone keeps ringing. I have my fiancé call from his phone and they answer. Larry answers the phone and I ask about the status of my vehicle. He very rudely replies, "ughh, let me go see...". He later comes back and says my car is on the alignment rack and they would call when it's ready. We drove up there by 3:30 to see what the hold up is, since they close at 4. My ticket was sitting inside the shop and my car was in the back, clearly finished. So who knows how long my car had been done! Then they tell me they have to jump start my car cause all of a sudden my car won't start and they give me a "free oil change" to make up for it. Wtf? Then as I go to drive home I can barely turn my steering wheel! I'm never coming back here period, what crappy service! *Update* Now my car won't start again Thanks a lot. read more

If I could give zero stars I would. Took the Cadillac there (Indpendence, Ky) to have them check the front brake pads. Their estimate was about $850, Ryan the manager said it needed pads and rotors on front and back....I didn't believe it so I took it to Joseph Cadillac where I normally go. Of course they replaced the front pads and turned the rotors. Back are good for another 10,000 miles. Around $250 out the door. STAY AWAY FROM THIS PLACE THEY WILL RIP YOU OFF for work you don't need. What a disappointment this place was. I only went there because they were close. We will never go there for anything. read more

Took 3 hours to get 4 tires and no real explanation should have never told me they could get it done in a timely manner when there was no way in hell that was going to happen. Will not return or recommend anyone use this location. read more

After getting a gash in my rear tire I was forced to purchase TWO rear tires because of some BS from them saying that it would affect the balance. And I spent $750 on tires plus their insurance and n outrageous disposal fee for the tire, plus they denied the fact my toolbox was loose. Fast forward 2 weeks. I get another gash in my front tire. This time they messed up my front end and this lasted 2 weeks only to find out the machine they were using was out of calibration. This cost me time and money from work. So between this and work I took it to KEN TOWERYS which they said it was in due fact then last people who touched it messed it up. And it cost me over $900, I got new tires but that still didn't fix all the time and money out of my pocket, nor did they pay my fees from KT. Never coming back here. read more

Made an appointment today to replace one tire and needed service in under an hour. Staff & management were great to deal with and were courteous & professional. They were very busy when I arrived; they were able to get my tire replaced and I was out the door in under an hour. I'm very pleased with the service. I would recommend this Tire Discounters location to anyone. read more

Great customer service. Manager really knew the business. Work done efficiently and fast. Thanks.

I went to this Tire Discounters for an alignment. I had to wait 1.5 hours which is fine because there was only one mechanic working at the time and other cars were before me. Before I gave them the key they told me they would be giving me a full alignment, adjusting toe, caster and camber. I told them to leave the camber the way it was because I had set it to a certain degree before hand. So they told me they would adjust only the caster and toe but it'd still be $80, which was fine. They were working on the car and I don't know if they didn't realize I could see the screen where they were adjusting the alignment, but I could. I watched the entire time and only saw them adjust the front toe, but nothing else, which was odd, but I figured I just wasn't seeing the whole picture and they had adjusted the front and rear. They rolled the car off the alignment rack and asked me for the $80. I asked to see the result sheet. Their response was that they didn't have one. I brought up the fact that I only saw them adjust the toe in the front and I could tell they got a little uneasy. They told me they could not get the result sheet so I asked to speak with a manager. He told me that they didn't have the result sheet like the others did. I told them I wouldn't pay without seeing the result sheet. Finally, they gave me the result sheet. They had ONLY ADJUSTED the front toe on the car. The rear toe was actually WORSE than when I brought the car in. When I asked them about this they said they "guess they just forgot to do it" and put my car back on the rack. They told me they would only adjust the front and rear toe and nothing else, yet they still wanted me to pay the full price! I refused to pay if they had only adjusted 1/6 of the things I paid for. Eventually after a lot of talking to different people and the a** manager, he went out to the car, drove it off the ramp (again), talked with his workers and stormed back in, threw me the key didn't say anything else. Never got a reason for why they didn't adjust anything but the front toe other than "Guess we forgot". This experience makes me wonder how many people they have messed over who had paid for a full alignment there. IF you go there for an alignment (I highly, highly recommend you go elsewhere) I recommend you ask for the results sheet. I'm glad I did. read more

DO NOT GO HERE! I would give this place negative stars if I could. I have been a longtime customer of several Tire Discounters. This one is the WORST. I purchased four tires with road hazard a couple of years ago. A very kind friend of mine offered to take my tire in while I worked since we found a roofing nail in it. He had all my purchase paperwork with him and more than enough information to take care of this issue. I jokingly said I hope you have better luck than I do since as a woman they treat me differently. The clerk here, which I have dealt with before, should be fired for his ignorance. He is costing this company money. Never once did the clerk look up my account. He asked my friend who I was to him? "wife, girlfriend, side piece?" with a winky face. What does it matter!!!???!!! The lobby had several people waiting on their vehicles including another woman. My friend continued to seek assistance with getting the tire repaired letting the clerk know he is a veteran, that I work at a neighboring business, giving him EVERY chance to remedy his awful misogynistic language. AGAIN, the clerk NEVER looked up my car, purchase history, NOTHING in their system. Apparently, more was said that embarrassed my friend to even repeat to me. He eventually became upset with how he was being treated (thus me too) and walked out. If the clerk had been a decent human he could have not only gotten my tired fixed but noticed that I needed new tires. What a waste of being a total dick head and poor employee. He provided NO customer service and lost the sale of four new tires along with a long time customer. I will forever sing the disgraces that have happened to me at several locations. I will be contacting their corporate office for further action. read more

What can I say, tires are not cheap but the service at this Tire Discounters makes it hurt a bit less. Unexpected slow leak from bolt handled the same day I called. Work on at noon, out at 4PM. No charge. Will shop there again when it's time for new wheels. read more