All the guys at the craftsman location in Merrifield are very friendly and also provide excellent…read moreservice. They do a very comprehensive assessment of your vehicle, and I can always feel the difference in my vehicle after my repairs are done. They're very transparent, and do a good job of taking care of their customers by doing jobs well and in a timely manner. I think their warranty on certain parts and services is also great. They really take time to make sure the issue is resolved even after they install the new part. Brennan has taken care of me the past 2-3 of times at craftsman. I really trust these guys and will continue to use craftsman (in merrifield) as my mechanic for the future.

5.0 Stars Outstanding experience and great customer service…read more Yelp brought me here. I did a search for the top auto repair shops in my area and Craftsman was well on the list. Reviews were solid. Once I realized how close I was to two of their locations, I made a mental note to check it out. I called, they were welcoming over the phone and not in a spazzy rush like some of the other shops I had been calling around to. They took their time over the phone!!! I made an appointment to get some estimates, showed up, told them my concerns, and they checked out a few things going on with my car. Again, very welcoming in person as well. I came to get an estimate for front and rear brakes replacements, possible oil change, state inspection. As I waited, I skimmed through two books the owner had written! They said I could have a copy, so kept one. The owner has the right idea and it shows. The waiting area was cozy and super chill equipped with coffee and snacks and TV. What took the service over the top was how well the gentleman took to physically show me what was going on with my car. He also took pictures. In the front office we examined the photos and he explained, and educated me about what was going on and what needed attention and why it was relevant. He made additional recommendations based on car mileage and manufacturer recommended maintenance. We discussed pricing and I agreed to get some of the work done. They gave me a Lyft ride home. Called me when it was done a few hours later. Scheduled a Lyft for me to return. Back at the auto shop, I paid and I was on my way. I felt really impressed because they explained things about my car I had never known about in the 5 years of owning it. I felt educated and walked away understanding things better. In all the 20 years I've maintained cars, no shop has ever explained things to me the way they did. I must admit, I felt the labor fees were a bit steep. I felt my wallet go ouch! However, I feel extremely safe in my vehicle because of everything I learned. I will definitely, without a doubt return for future maintenance work and I will knock out some of the other recommended maintenance items in the near future. Highly recommend. Great experience without a single hiccup.

I've gotten multiple oil changes here and variety of other services - they have great customer…read moreservice, don't have to get out of the car, quick, and easy!! As a young woman, it can be uncomfortable and annoying to get car work done but I've always been respected here and feel comfortable.

Quick and easy oil change and tire rotation , they checked the usual basics…read more Engine and cabin filters, lights, blinkers etc. recommend signing up for their coupons, usually there are some available for $5 or many a times 25% The entry is a little weird so once you enter, drive up to the back and then go right to enter. I could just sit in the car until it got done. Kumari (Asst manager) and John (service professional) were friendly and were super helpful The total cost was not bad for tire rotation, oil change and new filters.

Chris and the team are professional and friendly. He is willing to answer questions and is…read moreexcellent at communicating about the progress of repairs on our vehicles. I have two family members who come from Maryland to see him because they are that good! We will not go anywhere else.

Came here for an emissions inspection because my usual car maintenance place doesn't offer it. I…read moredropped my car off around 2 PM of a weekday without an appointment. They completed the inspection on the same day. There was a line of cars to be serviced so had to leave instead of waiting at the place. There was a mixup (IIRC gas station attendant recorded wrong model of car for my name and phone number but not sure why I didn't write that) so had to call the place two hours later to confirm ready for pickup. Got gas there after picking up and something was wrong with the nozzle of the pump on the southwest corner of the station (had some fuel in when picked up and didn't shut off immediately).

Another great transaction today with Mr Tu, the best mechanic ever, this coming from a woman who…read morehas been going there since 2018 for problems big and small with Hondas, Volvo, Lexus, and BMW. Tu does a thorough evaluation of car, a straight up explanation of the problem, and does his best to get the best prices on parts. I trust him and he works very hard on his craft. The shop has a very friendly feel. I know he hates the European cars (as any mechanic would), but he goes the extra mile to fix them at half the price. Any negative reviews are because he takes the time to figure out problems with any car deftly and doesn't fraud you out with fake and easy repairs.

If you just want to do the regular maintenance, like replacing oil, replacing brake pad, this is a…read moreplace you can trust. However, considering the waiting time for the service is extremely long, and the prices for those services mentioned above are just slightly cheaper than most of the body shops, I cannot say I would suggest anybody to come for this kind of services. And if your car needs a big repair, I would suggest go elsewhere, because the work quality they provided was just not good enough.

Very fast and friendly service!…read more This will be my go to for oil changes! They had no line and were done quickly.

Very nice folks, and super quick service (around 15 minutes) for a first-time walk-in! Will be…read morecoming back for future oil changes.

This is the most honest, skilled, and skilled car mechanic in Nova area…read more I've been at this shop for more than 20 years now and he is still the same. Mr. Hwang never overcharges me or demands unnecessary work on my vehicle. Price is always reasonable and nothing cheated on anything. You have confidence in this guy. Love it.

From now on, I'll always choose Kevin's for any of my car's issue, diagnosis or consultation …read more Their service was great, reasonable price and my car was fixed on time . Thank you Master Auto Care

Been coming here for 10 years, with about six cars. I also know almost everything about repairing…read morean internal combustion engine (ICE), so I am a highly qualified reviewer. Five stars for the service, minus one star for the cons listed below. If you are going here for something other than oil changes, that is unwise; you may as well throw your money in a barrel and light it on fire. PROS: Fast - about 10 minutes Cheap - about the same price I would pay if I bought my own oil No scheduling - just drive up They treat me decent. Cons: Up-sell - They always try to scare you into buying something else. They are obsessed with selling air filters. One of my cars had less than 1,000 miles on it and they said I needed new air filters! They also love to sell the "in cabin" air filter. Just politely say no thank you. (lack) of Full Service - I pay for the full service that includes vacuum car and clean windows. They vacuum about 50% of the time, and do a bad job. They clean the windows about 25% of the time, and only do windshield, and do a bad job. Why do I keep paying for this? Only a few bucks, and sometimes they get it right. If you want someone to kiss your @$$ and give you free coffee, pay twice as much for an oil change and go to a premium car dealer (BMW, Mercedes, Infiniti, Lexus, etc). Then schedule and take a few hours out of your day to do it. Then.....you will still get the up-sell that you need something like brake fluid flushed.

This place sucks....I had my front brakes and rotors done and a brake flush....you charged me like…read more800.00...i had to replace everything in 2 yrs...why because they use cheap crappy parts...the guy who replaced them said the type of parts used will just rot away...you don't have to drive it....and you never did a break flush the resvior was completely black...noway it got that bad in 2 years....that's because you did not do it....you rip me off you bastards...my guy now is a master mechanic he said he worked for those quick oil change places in his career....as far as me janic work they are all rip off artists....unless you sit there and watch them......I think the guy there was name lee.... Chinese guy...POS ropped me.... I hope you go out of business o will spread it everywhere that you are a rip off low rent organization......an angry...FORMER CUSTOMER.......POS OUTFIT

I've trusted them with all of our family vehicles for over 20 years. Completely honest with great…read moreservice and very reasonable prices.

Ive used the business about 3x and had no issues. Today was the worst. I scheduled an AM drop off…read moreand received confirmation to drop off at 7:30 for an oil change, inspection of suspension & fluid levels. I canceled my AM personal training session & took the bus to work so that I could drop off car . I called the shop at 1:30 this afternoon asking how things were going and if car woukd be ready by end of day. Response. "Absolutely!" Day at office wraps up, I take bus to Merrifield & walk to shop. Arrive about 4:45. Shop closes at 6pm. I learn nothing had been done. I was told the owner didn't give the ticket to the mechanic. I was asked to give them 25 min to complete oil change. They had the car all day. I asked for my keys & told them I'd never return. AAA auto repair for me. At least there will be good customer service