Stephanie had to deal with my mom and her not knowing passwords etc. she spent an hour trying to…read morehelp us. Patient as could be. Tried to do everything she could to help my mom. I believe outside of her professional responsibilities. Very kind. I would recommend her specifically and Verizon because of her exceptional customer service skills. I left Verizon a while ago because of issues. I will tell you after sitting with her for over an hour and seeing her genuine concern and wanting to help I just might switch over. I think her last name was Rivas. Verizon. SHE is an asset to your team. Please give her the kudos she deserves and recongnize her after reading my post. I do not do this often for anyone yet she clearly deserved my time and acknowledgment for the type of employee she is on your team! Ty Stephanie!

I ordered Verizon 5G home internet with a two-hour pickup promise, but as closing time approached…read moreand it wasn't ready, I called customer service. When I mentioned bundling a phone plan, they promised the store would help that same day. In-store, the first worker was helpful, and we set up the bundle--but they refused my Chime card or cash, insisting on a national bank. I then opened a new bank account and came back the next week. The second worker made me uneasy, and I overheard them doubting me in the back. Even with my new bank and a credit card, they refused again. Despite being fully verified and a veteran, they didn't trust me. After all this effort, I felt discriminated against and left extremely frustrated.

My phone got stolen at a concert last week. Luckily I had a chip in it that tracks the location so…read moreI'm working with law enforcement now. The location is at their store. I want my phone back. They take apart stolen phones and sell the pieces scammers and thieves.

Great experience. I came in for help with a phone I purchased from the website. Turns out I had the…read morewrong SIM card - went home, popped in the correct SIM, problem solved. I had spent over an hour on the phone with customer service and they couldn't figure it out. Carlos had it figured out in less than 5 minutes. I bought my iPhone 6 here back in 2014, had a similarly stellar experience then too. I should have bought my new one here, it's a bit cheaper online but it was a lot more hassle. Carlos was incredibly friendly and helpful today, even let me borrow the wifi so I could get a Lyft to get home. Didn't charge me anything for looking at my phone, which I'm really grateful for right now. I'll definitely be back next time I need a new phone. Thanks for all the help!

I definitely want to give a huge shout out to All the reps here at this T Mobile shop. LUIS,…read moreNOAH,LORRAINE AND STEWART who did an amazing job getting into my old phone while it kept powering off during the reset. I cam in on a Monday to see if I could fix my phone which had gotten wet at the beach the day before but when greeted by Luis and everyone he guideded me through the best possible way to fix my phone by submitting a warranty exchange. I was gonna be without a phone for a few days but I had my watch to still make and receive calls/messages. He later also offered me a good deal on the new Galaxy S22 Ultra and how much trade in my phone had for credit. Before leaving the store that Monday I was able to build a good relationship with the whole staff. It was not till this last Thursday I finally was gonna get my new phone and Stewart was the one helping me. They all immediately recognized me and greeted me with a warm and appreciative feeling. I felt real bad for the long process my device which was gonna give Stewart a hard and long process but he took his time and remained patient and professional at all times. With a little extra guidance by his Mgr I was finally on my way out with my new device. This was a replacement for my galaxyS9+. I did say I was gonna come in next week for the S22 Ultra though. I have been going to several TMovile stores and I always give them lots of respect because they are the ones who have to deal with sometimes problematic customers that don't understand the amount of time it takes to solve troubleshooting issues. However this store definitely ranks Up There in my top 3. And a reason why I've been with Tmobile for 14 years. THANK YOU ALL for providing such amazing customer service. I really hope your upper management has great incentives for your great work. FYI, that place was busy and everyone was engaged with all customers!

These people have terrible terrible terrible service. My mom went in there to pay her bill and her…read morehundred dollar bills were stuck so one of them were not honest and they took a extra hundred dollars from somebody that is elderly and doesn't really know what she's doing they are not honest. It's very upsetting. They should've been helping her not robbing her.

I was with AT&T and needed a new phone but AT&T wouldn't allow me to buy the phone outright and…read moretold me I could only pay for it monthly and that was all they could do for me. We walked over to Boost Mobile, bought the new ProMax iPhone, switched from AT&T to Boost and now I pay $25 a month vs. the $75 a month with AT&T. I'm saving $50 a month/$600 a year for excellent cellar service in PV! The customer service was also excellent!

Absolutely great customer service at this location. We are used to Verizon where the wait time is…read morelong, poor customer service and hours of having to be in store. Sherif helped us switch from Verizon to Boost mobile and he was so quick and efficient. If everything is in place, the switch would barely take 30 minutes to switch carriers to Boost. I am pretty certain this is due to Sherif's knowledge in what to do and years of experience He answered all our questions and best of all, we are saving about 60% on our monthly phone bill. I will be telling all of our family and friends to make the switch to boost and will be referring this location for sure! Make sure to go when Sherif is working.

I was looking for a store and read the good reviews so I went. They were right. Adolpho is the…read morebest. Very friendly, knowledgeable and professional. Not pushy at all. He stayed past his time off to finish sale and set up data transfer. He handed me off to the manager who finished the transfer she was great too.

Unfortunately, this location was a huge disappointment. Adolfo gave me misleading and inaccurate…read moreinformation. His deceitful guidance resulted in a week worths of trouble shooting. Do not visit this location! It will result in a week worths of phone calls with the 800 numbers. I spent over 3+ hours on the phone with them. Horrible service. The customer service at this location needs proper training. They don't know how to use the systems on their tablets.

Requesed an investigation regarding an additional account/line that was activated without my…read moreknowledge. When I purchased a $699 phone, I was told that the device price would be waived by adding a new line, and that I would only need to pay approximately $2 per month for the device over 24 months. Since I was adding a line for my son, I understood that I would be paying about $30 per month for the new line plus $2 per month for the phone on my existing account. However, nearly two years later, I discovered that there was an additional line on the account that I was unknowingly paying for every month. When I contacted T-Mobile, I was informed that I had signed paperwork agreeing to add two lines in order to receive the second phone for almost free. As a result, I ended up paying $30 per month for this extra line and my son's line+device &32 total 62 for almost two years. The total amount paid for this line exceeded the original $699 value of the device.

Review #901 2025-075…read more Customer Service Rep: Robbie, Elizabeth A former Sprint/T-Mobile customer... my husband decided to leave for cheaper pastures & changed our family plan. It was great paying a lower monthly invoice, some of the services like traveling overseas & local connectivity was downgraded. After 3 years, I'm back!! I visited the store in Winter 2024 to learn about recent promotions for phone & plan services. I was looking into the iPhone 16 Pro 256GB that cost $1,099; T-Mobile was running a promotion: $630 discount with trade-in on Go5G (via 24 monthly bill credits when you add a line on qualifying rate plan & trade-in); their background paperwork notes the transaction as Trade-In Value: $170, $630 over 24 months. When I was ready to transition, Elizabeth helped with carrier service transfer to T-Mobile & iPhone upgrade. I even received a couple of holiday glassware (though the design/inscription came off after several washings that I'm concerned if this is quality glassware). After purchasing the new iPhone 16 Pro, the data transfer was stuck; had to call store for assistance. Shawn was patient in walking me through the process (data transfer was estimated for 4 hours). Customer service & the cellular service for the most part was excellent; this would have been a 5-star review. Then why the low/unsatisfactory rating? After a couple of months into the new data plan, I noticed a major discrepancy in the trade-in credit; I was incorrectly charged with the payment & credit (refer to pic), I should receive a $26.67 monthly promotional credit & pay $19.17 monthly installment payment for the iPhone 16 Pro 256GB. I stopped by the store to inquire about this mistake, & they said the correction will be made once they receive the trade-in iPhone, which should have been received since it's been 2 months (02/19/25) after my purchase & plan upgrade. I just recently checked again & the error has not been corrected; I'm currently overcharged by $82.50. If this continues to the end of the 24 monthly billing cycle, I will be erroneously charged $180. Maybe it's not that much to some, but I was laid off a couple of months ago, so every cent is meaningful to our family. I am frustrated because T-Mobile assured me that the erroneous billing would be correct. ＼(｀0´)／ It's been month & I don't like being swindled/taken advantage of. I plan to stop by the store again for a resolution & explanation to T-Mobile's error & the lack of action. If they correct their mistake, refund their incorrect charges, I will update the review with the details & amend the rating.

Customer support was unable to resolve the issue and instructed me to go to a Cricket store. At the…read morestore, I was told I would be charged $39 plus tax (almost $50) to restore service that stopped working after a phone update. I did not authorize this charge. Being sent to a store and then being told to pay to fix a carrier-caused eSIM issue is unacceptable and unprofessional.

Spoke to Corp Customer service today and I will be refunded for my phone. I should not have had to…read morego thru all of this but I'm glad I finally spoke to someone at Cricket who cared. Please be careful.

I'm disappointed because Shane did all the work. I called ahead to ask if there was space in the…read moretank to recycle some oil. Shane told me to come on down, "we'll take care of ya". When I arrived he took my oil pan to the back, dumped the oil for me, and brought the oil pan back in a clean plastic bag. I was in and out in under 5 minutes. Rival stores point me toward the oil bin and I take care of it. Thanks Shane. I didn't come in for a purchase this time but you still took care of me, great customer service.

Thanksgiving weekend or any holiday weekend is the worst timing for car issues. Needless to say, my…read moretruck decided to trip on a day when my regular mechanic was closed. First, I drove to another tire repair shop in the area, hoping they had what I needed, even something told me they didn't. While I waited in line to ask, I was already on my yelp app, looking at O'Reilly. When I inquired on what I needed, the guy also referred me to O'Reilly. Nice! Should've went there in the first place. Their parking lot is currently very weird, due to some construction and reconfiguring of the shopping center it's located in. Thankfully, it was fairly empty and Michael immediately helped me and located what I needed. He offered to pour the fluids for me and even checked my other fluids. Pricing was fair for what I needed and I was eternally grateful for his assistance. The store kind of sits back from the street and with all the construction going on and tarps up, you can almost miss it, but I'm really glad they were there and even more glad they were open during a holiday weekend!